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1 Global Partner Summit 2017: Competing to Win February 14 – 17 | Napa, California Global Partner Summit 2017: Competing to Win
1Global Partner Summit 2017: Competing to Win
February 14 – 17 | Napa, California
Global Partner Summit 2017: Competing to Win
Blake WolffSVP, Services and AlliancesServiceMax
Confidential. Not to be copied, distributed, or reproduced without prior approval.
Our mission is to empower every field service technicianin the world to deliver flawless field service
and every organization to unleash the untappedgrowth potential of service.
PERFECTION &CONSISTENCY
GROWTH &REVENUE
DELIGHTCUSTOMERS
Confidential. Not to be copied, distributed, or reproduced without prior approval.
Comprehensive Field Service FunctionalityScheduling & Dispatch
Workforce Optimization
Knowledge & Collaboration
Communities
Installed Base Management
Parts Management
Trunk Stock Management
Connected Products
Contracts & Entitlements
Warranty Management
Planned Maintenance
Invoicing & Service Reports
Work Orders, Checklists & Tasks
Service Flow Process Orchestration
CRM & ERP Integration
Returns Management & Depot RepairPROCESSES
PEOPLE
PRODUCTSPROMISES
Reports & Dashboards
Confidential. Not to be copied, distributed, or reproduced without prior approval.
400+ Customers Across the Globe
50% of our services are completed by partners.
Confidential. Not to be copied, distributed, or reproduced without prior approval. 0
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Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16
Mill
ions
They’re Using ServiceMax Extensively
CONTRACTS & WARRANTIES
58MWORK ORDERS
28M
SERVICE LOCATIONS
19MRETURNED PARTS &
PRODUCTS
5M
INSTALLED PRODUCTS
101MMOBILE DATA
SYNCS EACH DAY
1M+
Confidential. Not to be copied, distributed, or reproduced without prior approval.
Deriving Serious
Value from Our Platform
13%Decrease
in repair time
12%Improvement in machine uptime
8%Decrease in service costs
11%Increase in
contract renewals
11%Increase in
Net Promoter Score
13%Increase in
service revenue
18%Increase in productivity
Average results
from our customers
8%Post-sale
attach rate increase
(2016 ServiceMax Customer Survey)
Confidential. Not to be copied, distributed, or reproduced without prior approval.
An Operating System for Industrial Productivity
Field Service Management (ServiceMax)
IoT andAnalytics(Predix)
Asset Performance Management
(Meridium)
+
Confidential. Not to be copied, distributed, or reproduced without prior approval.
What do we have today?
• System Integrators, Technology Partnerships & Resellers
• Robust partner enablement and support for implementation success
What can you do while at the conference?
• Connect with ServiceMax Partner Team
What can we do together post conference?
• Leverage our Partner COE (sales, estimations, consulting)
• Go-to-market Planning with your counterpart
Partnering @ Work
Confidential. Not to be copied, distributed, or reproduced without prior approval.
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Confidential. Not to be copied, distributed, or reproduced without prior approval. 11Global Partner Summit 2017: Competing to Win
