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F E B R U A R Y 2016 Update!NEWS FROM OUR PILLARS • • • Around Community is organized in alignment with the six pillars of The Community Way. Here are some highlights.

OUR PEOPLE • • • Make a successful recommendation for a new hire, and it could be worth some cash for you!

OUR SERVICE • • • Creating exceptional patient experiences is our vision, and it’s Job 1 for the Office of Patient Experience.

OUR QUALITY • • • Safety is a top priority, and as we aim to reduce instances of harm to our patients, we have new ways to keep score.

OUR FINANCE • • • We work better when we work together, a belief that guides collaborations between our facilities team and those on the front lines of care.

OUR GROWTH • • • We’re helping cancer patients take care of their hearts, too.

OUR COMMUNITY • • • Community’s programs to help opioid overdose victims are brand new, but they’ve already saved lives.

It’s almost time for another Innovation Competition, through which you can turn your great idea into a stack of cash. Read more on page 7.

It’s the big month for The Giving Gig, the sold-out Community Health Network Foundation fundraising event starring Huey Lewis and the News. But if you didn’t get a ticket, you can still help the cause. See page 8.

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KNOW SOMEONE WHO’D BE GREAT ON OUR TEAM? YOU COULD GET A BONUS! Community Health Network is looking for great employees, just like you, to join our team! There’s a new Employee Referral Program for certain positions that are in high demand in our competitive market. Encourage your friends, family members and colleagues to apply for one of the qualified positions and receive a referral bonus if the candidate is hired. Review the Employee Referral Program Fact Sheet to learn more about the program and the eligibility

requirements. (Community Anderson has a separate employee recruitment process and is not part of the program.)

DUE THIS MONTH: MANDATORY TRAINING • • • Don’t forget, all Community Health Network staff, including PRN employees, need to complete their mandatory training courses by the February 17 deadline. The appropriate eLearning courses have been assigned to you in MySuccess Center/MyLearning, based on your role at Community. The training will take

approximately 60 to 90 minutes to complete. Call the Service Desk at 317-355-5658 if you have questions or experience problems accessing the training in MyLearning. (The mandatory training

process is different for employees of Community Anderson).

COMMUNITY NAMED A FIT-FRIENDLY WORKSITE • • • Nearly 60 Hoosier companies, including Community, are being recognized by the American Heart Association for promoting physical activity and health. The Fit-Friendly Worksites program recognized more than 2,000 companies throughout the U.S. To earn the Gold honor, as Community did, employers must implement efforts that encourage physical activity and nutrition.

GEE-WEILER PART OF LUGAR SERIES • • • Donetta Gee-Weiler, vice president for women’s and children’s services, has been chosen to take part in the prestigious, 26th annual Lugar Leadership Series. Gee-Weiler has been with Community for 19 years. She has served as practice administrator for Community Physician Network OB/GYN care, gynecologic cancer care and hepatobiliary surgical care. She also has previous experience in inpatient care as a labor and delivery nurse.

SHARING OUR EXPERTISE • • • Kimberly Sharp, director of pain management, is on the panel for a BioCrossroads Frameworx session this month focused on the prescription drug misuse epidemic. Meanwhile, Leisa Hills, director of clinical excellence for Community Physician Network, is a presenter at the American Medical Group Association annual conference next month.

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NEW PHYSICIAN EXECUTIVES IN EAST AND

HOWARD REGIONS • • • Deshini Moonesinghe, MD, FACP, has been named senior vice president and physician executive for the Howard Region. Dr. Moonesinghe, a Community Physician Network provider, will be part of a dyad leadership arrangement, in partnership with Community Howard president Joe Hooper. Meanwhile, John Kunzer, MD, MMM, joined Community recently as senior vice president and physician executive for the East Region. Dr. Kunzer is part of a dyad leadership arrangement with the East Region president, Scott Teffeteller. Previously, Dr. Kunzer served as CEO for Eskenazi Medical Group and chief medical officer for Eskenazi Health Center.

COMMUNITY ANDERSON HAS LOTS OF “BEST OF” NOMINEES • • • Community Anderson has several nominees in the running in The Herald Bulletin’s “Best of Madison County.” Community Anderson is nominated as a “Best Company to Work For” and Community Anderson physicians Charlie Williams, MD, Meredith Potrzebowski, DO, and Preetham Jetty, MD, have all been nominated for “Best Doctor.” Community nurses Holly Renz from the sexual assault treatment center, Heather Hall from the emergency department and Beth Sovern from maternity are nominated for “Best Nurse.” And Margie Dickson, volunteer with the Community Hospital Anderson Auxiliary, is nominated as “Best Volunteer.” Finally, Expresso to Go at Community Anderson is nominated for “Best Coffee Shop.”

Deshini Moonesinghe, MD, FACP

John Kunzer, MD, MMM

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COACHING FOR THE WIN • • • Our vision is to create exceptional experiences, with every life we touch. Some of our providers have found that coaching can be quite helpful in making this happen. Last year, Community Physician Network launched a program of peer-to-peer service excellence coaching for providers. The goal was to move the needle on the “rate your provider” scores gathered through patient surveys. The team of coaches included physicians, advanced-practice providers and other peers—they would first shadow the providers they were asked to coach, then make recommendations for positive actions providers could add to their interactions with patients. Coaches followed up a couple of times in the subsequent weeks to check on progress. The coaching strategy was a winner. Providers who were coached had an average patient experience score improvement of 8.7 percent—and one tallied a 22 percent increase. A control group did not receive coaching, and while they also had some gains in their scores, there was only about a third as much improvement.

GET TO KNOW THE OFFICE OF PATIENT EXPERIENCE • • • We all should know that Community’s vision is to “simply deliver an exceptional experience—with every life we touch.” Did you know there’s a team dedicated to helping our organization make that vision a reality? The Office of Patient Experience is a network-wide support service. The team is here to serve patients, their families and guests as well as internal customers striving to help deliver exceptional experiences. The team has three primary areas of focus. First, the Office of Patient Experience captures the “voice of our customer,” helping to set organizational goals, strategic priorities and areas of focus in partnership with operations. Second, patient experience team members assist in the deployment and hardwiring of best practices with the help of advisors and organizational coaches. And, the patient experience experts serve by connecting, advocating and resolving challenges that some of our customers experience, and celebrating with them when they compliment our organization for delivering an exceptional experience. Patients and families can reach the Office of Patient Experience directly at 317-621-7000 or by emailing patientexperience@eCommunity.com.

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A BETTER HARM SCORE FOR SAFER CARE • • • It’s common knowledge that “do no harm” is a principal aim in healthcare. The “Harm Score” is our primary measure of safety, a collective metric tracking a lot of things we don’t want to happen to patients while they’re with us, including various healthcare-acquired infections, pressure ulcers, falls and other adverse events. As we improve our safety, we are continuing to examine where we’ve placed the goalposts, and in some cases we’re moving them as we strive for ever-safer care. Even as we’ve adopted one version of the Harm Score as a network goal, we’re already working on a new version that adds more adverse events to track, such as sepsis mortality and Clostridium

difficile infections. We also want to integrate more ambulatory measures, because our Culture of Safety reaches across Community, beyond just our hospitals. This year, keep a special eye out for efforts to get a better handle on sepsis. We’re doing everything we can to eliminate cases of sepsis acquired while a patient is in our care. We also want to do a better job of identifying cases of sepsis and beginning effective treatment, whether the infection happened in our facility or elsewhere. Several of our clinical experts invested a lot of effort in 2015 exploring the best approaches to improving sepsis outcomes in our network and elsewhere, and we expect to see that effort pay off in 2016. As Robert Lindeman, M.D., our chief quality officer, says, 2016 is “the year of sepsis.”

HUMAN MILK FOR HEALTHY BABIES • • • Community Anderson recently established a human milk program to ensure the best range of options for newborns in our care. Affiliated with The Milk Bank, a nonprofit donor human milk bank located in Indianapolis, Community Anderson will now make pasteurized human milk available for newborns. Community Anderson will also serve as a milk depot, a location where breastfeeding mothers can drop off donated milk.

ANTHEM HONORS MATERNITY SERVICES • • • Our maternity services at Community East, North and South were recently evaluated by Anthem BlueCross and BlueShield as part of the national Blue Distinction program recognizing healthcare facilities that demonstrate expertise in delivering quality specialty care safely, effectively and cost-efficiently. Community South earned the Blue Distinction Center designation, while Community North and Community East were selected as Blue Distinction Centers+.

COLLABORATING TO CREATE THE BEST CARE

ENVIRONMENTS • • • Community’s second PRIIDE value is Relationships, which among other things encourages strong and collaborative connections with others on the Community team. Who are the ultimate beneficiaries of this collaboration? Our patients. Just ask David Croston, one of the newest members of the network’s Finance team—he’s in his first few weeks as vice president of facilities, construction and engineering. Croston says strong connections between his team and those on the front lines of care can directly impact those in our care. Consider, for example, one of the network’s highest-profile facility

projects, the construction of the new Community East. Countless details about facilities and technology get the attention of Croston’s team members, but the facility’s users have invaluable insights, he says. “I’m very big on the user experience and the user group experience,” he says. Input from and collaboration with clinicians can help answer questions about what kinds of technology should go where, what types of security systems are needed to keep infant patients safe, what kinds of surfaces will help prevent infections, what kind of lighting is appropriate, and many more details. Creating the best facility is definitely a team effort, and it’s patients themselves who benefit most. Says Croston, “clinical engineering is taking the latest innovative technologies and applying them into real-world clinical environments.”

RESOURCECONNECT, PART TWO • • • The second wave of the ResourceConnect project goes live on March 1. That’s when new software applications will transform purchasing, inventory and accounts payable activities across most of Community. If you’re involved in any of those areas, watch your email for important information about the changeover process. In particular, be aware that current systems for ordering supplies, processing checks and that sort of thing will shut down at the end of the day on February 25. If you have questions, please contact Bruce Allen at 317-621-6780, Brian McConnell at 317-355-4212 or Steve Bell at 317-621-1998.

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COMING SOON…ANOTHER COMMUNITY LAUNCHPAD INNOVATION COMPETITION • • • How can we improve upon the way we do things here at Community? How can we do what we do better, more efficiently, more safely, in a way that’s ever more focused on our patients? Odds are that you have a fantastic idea for innovation, and Community Launchpad’s Innovation Competition is all about bringing your ideas into the spotlight. The last competition uncovered more than 800 great ideas from more than 500 team members. Many of these ideas are being incubated and further developed, and the cream of the crop earned cash prizes. This year’s competition will be bigger and better than ever, with more cash and more prizes. We’ve even got new software called Telluscope that will manage the competition and make it easier and more user-friendly to navigate—the software is an innovation itself, developed by our own people for the purpose of harnessing the brainpower of the organization. Stay tuned for more details!

CARDIO-ONCOLOGY CLINIC SOUTH NOW OPEN • • • Community Health Network’s second dedicated cardio-oncology clinic opened at Community South last month. Community, the first and only area provider to offer a dedicated cardio-oncology clinic, also operates a clinic at Community Heart and Vascular Hospital. The clinics offer collaborative and personalized heart care for oncology patients whose treatments for cancer may carry an increased cardiovascular risk.

EXERCISE IS GOOD MEDICINE • • • Did you know Community Healthplex offers a medically referred exercise program? If your doctor believes you need exercise to help with a variety of health conditions—such as diabetes, high blood pressure or obesity—Community Healthplex has just what the doctor ordered. Join the medically referred exercise program with a prescription from your physician, even if you’re not currently a member of Community Healthplex. The program gives you full access to the facility and programs, along with a consultation with one of the degreed fitness professionals. For more information, please click on the link below.

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MORE WAYS TO SUPPORT THE GIVING GIG • • • Even though tickets to The Giving Gig on February 20 are sold out, you can still help Community’s cancer patients in financial need. Just purchase either The Giving Gig gloves offered by Day Furs or fashionable bracelets offered by Windsor Jewelry and all proceeds will help our cancer patients access good nutrition, lifesaving medication and transportation to and from treatment. Or, make a donation directly to the fund. And be sure to “like” Community Health Network Foundation on Facebook for sneak peeks and behind-the-scenes information leading up to the big event. Visit eCommunity.com/givinggig for details.

HELPING OFFICERS SAVE LIVES • • • Police in two of our regions are on the front lines of the opioid epidemic, equipped with training and medication from Community. And though the programs have only recently begun, they’ve already saved lives. Community Anderson has trained and equipped all Madison County patrol officers with Narcan, a drug that can reverse the effects of drug overdoses. Officers used Narcan twice in the first two weeks since they were trained, saving two lives. Community Howard Regional Health also trained and provided supplies to the Howard County Sheriff’s Department. Deputies there marked their first successful use of Narcan in late January, saving a man from an opioid overdose.

ON THE ICE WITH THE FUEL • • • Our partnership with the Indy Fuel professional hockey team continues to score. We’ve teamed up with the Indy Fuel in a “Fuel your Health Challenge,” inviting 100 season ticketholders to compete for the most daily steps in February and March. Participants can win prizes and, even more important, build a healthier lifestyle. Meanwhile, Community Heart and Vascular was in attendance at the Fuel’s Community Day on January 24 to offer heart health information before the game. Also, the January 23 Fuel game helped raise $2,133 for Community’s Oncology Patient Assistance Fund, which helps patients in financial need access good nutrition, transportation to treatment and lifesaving medication.

GROWTH continued