Challenge
• FedExKinko’sKuwaitwantedtoreplaceitsunreliableKodakprinterswithnewmachinesthatcoulddeliverbetterqualitywithfasterspeed,inordertogrowitsbusinessandmeetincreasingdemandforlargeformatprinting.
• Italsowantedtohavegreatervisibilityandcontrolofwhatwasbeingprintedineachofitssixbranches.
Solution
• ThecompanyinvestedintheHPDesignjetT7100Printer,HPDesignjetT2300eMFPPrinter,HPDesignjetZ6200PhotoPrinter,HPDesignjetZ3200PhotoPrinterandtheHPScitexLX800IndustrialPrinterinordertoprovidethewidestrangeofprintservicesatthebestqualityinthefastesttime,whileenablingittopitchforbiggerprintprojects.
Results
• Thenewprintersaredeliveringoptimalqualityacrossarangeofmediaand,becausetheyareallHPdevicesusingHPinks,thereisconsistencyacrossalloutput.
• TheHPScitexLX800IndustrialPrinterplayedakeyroleinwinninganewjobworthKWD1,150,000(US$4.1M),whichinvolvesprintingan8mhighand5kmlongadvertisingbannerforanewuniversity.
• FedExKinko’scanaccuratelymonitorpaperandinkusageand,becausetheprintersareprovidedunderaleasedcontract,thecompanyknowsexactlyhowmuchitcostspermonth,helpingtocontrolcosts.
• Printtimesareupto70percentfasterwiththeHPDesignjetT7100Printer,allowingFedExKinko’stoincreaseproductivity,helpingtogrowitsbusiness.
At a glance
Industry: ReproHousesandCopyShops
Business name: FedExKinko’sKuwait
Headquarters: FahedAlSalem,Kuwait
Website: www.fedexkinkos.ae/kuwait.html
FedEx Kinko’s expands its service offering in Kuwait with HP Large Format Printers
FedExKinko’sofferstheindustry’sbroadestrangeofdocumentsolutionsandbusinessservices-includingcopying,colorprinting,finishingandpresentationservices,Web-basedprintinganddocumentmanagementsolutions.Ithas21,000employeesservingover100millionsmalltomediumsizebusinesses,largecorporatecustomers,mobileprofessionalsandretailcustomersglobally.
The need for reliability
InOctober2004,thecompanyopenedtwobranchesinKuwait,quicklyexpandingtosixofficesacrossthecountrywithinfouryears.FedExKinko’sisalwaysstrivingtointroducethebest,mostinnovativeprintsolutionstokeepitaheadofthecompetitionandofferitscustomersthewidestrangeofservices.Fromtheoutset,HPprinttechnologyhasplayedanimportantroleinensuringcustomersgetthebestqualityinthefastesttime.
However,thecompanyalsohadaninstalledbaseoffournon-HPprintersforlargeformatprinting,butwasfindingthemunreliableandcostlytomaintain.Withincreasingvolumesoflargeformatjobscomingin,FedExKinko’sneededtofindanalternativesolution.
“OurbusinessisgrowingandIneedprintersIcanrelyon.AtourmainbranchinFahedAlSalemwehave18employeesworkingaroundtheclocktokeeppacewiththeworkloadandoverallweareproducingaround1,500m2ofprintedmaterialpermonth.However,ouroldernon-HPmodelswerebreakingdownwhichcostsustimeandmoney,”explainsHanyElBayar,manager,FedExKinko’sKuwait.“WealreadyhadHPDesignjetPrintersandthosehadproventobereliableandproducedexcellentqualitysoweexploredwhatelseHPcouldofferinlargerformats.”
A combination of the best technology
ElBayarinvitedHPintoadvisehimonwhichprintsolutionsmightfitthebill.HPrecommendedacombinationoftheHPDesignjetT7100Printer,HPDesignjetT2300eMFP,HPDesignjetZ6200PhotoPrinterandHPDesignjetZ3200PhotoPrinteraswellasanHPScitexLX800IndustrialPrinter.
TheHPDesignjetT7100is70percentfasterthanthepreviousmodeltheXerox510,whichallowsthecompanytoproducemoreprints,morequickly.Thismeansitcanguarantee24hourturnaroundevenonbigjobs.Akeyadvantageisthat,becauseithasstandardizedonHPdevicesandinks,consistentlyhighqualityisdelivered.
ElBayaralsowantedgreatercontrolofexactlywhateachstorewasprintingandhowmuchinkwasbeingusedinordertobettermanagecosts.ThenewnetworkedHPprintplatformprovidesElBayarwithasinglepointofcontactforinformationonhoweachprinterisbeingused.Byloggingintothemanagementconsole,hecanaccuratelymonitorpaperandinkusageand,becausetheprintersareprovidedunderaleasedcontract,heknowsexactlyhowmuchitiscostinghimpermonth.
“Icangeneratereportsoneveryaspectoftheprinters’operationswhichhelpsmecontrolcostsacrosseverystore,”commentsElBayar.“Therearenounexpectedoutlaysornastysurprisessoitmakesrunningthebusinessmucheasier.
“TheHPDesignjetZ3200PhotoPrinterisprovingparticularlypopularbecauseitdelivers12-colorprinting,whichisabigadvantageoncanvasmedia.Wehaveartistsandpainterswhocometousspecificallytoprintonthisdevice,”addsElBayar.
Winning big projects
TheHPPrintersarealsoplayingakeyroleinbringinginnewbusiness.OneparticularlyhighprofileprojectworthKWD1,150,000(US$4.1m)wouldneverhavebeenwonbyFedExKinko’swithoutthecapacityprovidedbytheHPScitexLX800IndustrialPrinter.
“AnewuniversitycalledSABAHAL-SALEMUniversityisbeingbuilthereinKuwaitanditwantedsignageprintedforadvertising,”saysElBayar.“Thatmightsoundstraightforwardexceptthisparticularsignageis8m(26ft)highandastaggering5kmlong(3.1Mi)!OnlytheLX800couldhandlethattypeofjob.ItcouldneverhavebeenachievedwithoutuspurchasingtheHPScitexLX800IndustrialPrinter.”Sincewinningthebusiness,withthehelpofHP,theLX800hasbeenprintingnon-stopforsixweeksanditwillbeanothersixweeksbeforeithasfinishedthejob.Duringthattime,itstopsonlytoreloadmediaandforminormaintenance.
MalikHassan,FedExKinko’sKuwaitproductionmanager,alsohaspraiseforalloftheirHPprinters:“Thequalityandspeedisamazing;Ihaveneverseenanythinglikeit.Themachinesarealsoincrediblysimpletousewithnoneedforspecialtraining.Asaproductionmanagerthismakeslifeforme,andmyteam,mucheasier.”
WiththeHPfleetinplace,FedExKinko’sKuwaitiswellplacedtocontinueitsgrowth,whileexpandingtheservicesitoffers.
“HPallowsmetodoeverythingIneed.Whetherit’sasmalljobfromacustomeroffthestreetoramassivesign,theHPprintersgivemetheflexibility,quality,reliabilityandspeedtodeliver,”concludesElBayar.“Asourbusinessevolves,wewillcontinuetoinvestinHPasitoffersthebesttechnology,whileenablingustoeffectivelycontrolandmanagecosts.”
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©2012Hewlett-PackardDevelopmentCompany,L.P.Theinformationcontainedhereinissubjecttochangewithoutnotice.TheonlywarrantiesforHPproductsandservicesaresetforthintheexpresswarrantystatementsaccompanyingsuchproductsandservices.Nothinghereinshouldbeconstruedasconstitutinganadditionalwarranty.HPshallnotbeliablefortechnicaloreditorialerrorsoromissionscontainedherein.
4AA4-2718ENW,CreatedAugust2012
“HPprovidesthegoldstandardinprintqualitywithreliabilityandspeedtomatch.OurrangeofHPDesignjetPrintersandScitexIndustrialprintersishelpingusdeliveroutstandingprintsofallsizestocustomerslargeandsmall.”–HanyElBayar,manager,FedExKinko’sKuwait.