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Feedback - Vital for Self Development

Date post: 21-Oct-2014
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Presents the Ricardo Semler, or Semco, way of supervisor evaluation process as he describes in his book Maverick. Uses my actual results and shows the lessons I learnt from using the process
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FEEDBACK – VITAL FOR SELF DEVELOPMENT By Jeremiah Josey www.linkedin.com/in/jeremiahjosey Member of Mensa International www.mensa.org
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Page 1: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

By Jeremiah Joseywww.linkedin.com/in/jeremiahjosey

Member of Mensa International

www.mensa.org

Page 2: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

• Receiving feedback from Staff and Peers is vital to highlight traits you are unconscious of – both positive and negative

• Aids in Self Improvement

• Aids in Self Enlightenment

• Aids in Self Satisfaction

• More useful than employers’ feedback

Page 3: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

• Best model I have found comes from Ricardo Semler, CEO of Semco, Brazilian billion dollar company

• Semco has developed what can be called a “democratic” work place: employees determine their own work hours, their own productivity targets, their own work environments

• Most employee levels even determine their own pay scales

• The most successful example of the “modern” workplace in the world. Most - if not all - of the thousands of companies that have visited Semco, to learn the “secret” have not implemented the system, or have failed trying

• Two books by Ricardo document the processes:– Maverick– Seven Day Weekend

Page 4: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

• This Feedback process is taken from the Semco model

• Simple survey – 36 multiple choice questions with 1 free form question

• Best to be completed anonymously by your staff to ensure you get a true answer

• Feedback from my own surveys (8 months apart from 20+ people) follow

• Survey Questions at the end

Page 5: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

Lessons I have Learnt from my own Feedback Surveys:1. Acknowledge criticism from others and demonstrate that

I have taken action on their criticism2. I need to be more humble3. Drop the “I am dumb, you tell me” approach. It doesn't

empower people. Demonstrate my profound knowledge and use that to empower the individual - that I can teach them, improving their own knowledge and it shows I can help them if required

4. Put a little bit more preparation into meetings to demonstrate better use of my time

5. Provide more training for my team6. Make a point of accepting different opinions and letting

them run

Page 6: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

Very useful for identifying one’s strengths and feeling good about one’s self!Feedback on surveys on me:1. The very best quality of the subject is he is friendly and motivates his team towards a goal of performance2. Jeremiah is a well motivated & respected gentleman. He is trustworthy & respects the company policies3. He is very smart and works extremely well with a team4. Pleased to see the subject is concerned about his personal development and has taken this initiative 5. He is a good leader6. The subject is very good team leader, leads the team in a efficient way7. Smart and change oriented, confident understanding and finds a way how to bring productive results8. Good Manager9. The Subject is always willing to help & explain new/unknown procedures/process10. He is a yallower and a leader, a true asset to the Company [JJ: I don’t know what a yallower is – I assume

it’s good!]11. Mr. Jeremiah is a good person to work with and for12. Had very limited time working with the subject but my impression is positive13. Good and very co-operative14. I think the subject is good enough to meet the requirement related to the Project, personally he is a very

good man15. Subject is a very good person as human being, understands system well, jovial, social. Has a professional

approach towards work16. A capable and forward thinking subject17. Excellent leader, worker, person18. Jeremiah Josey is a really wonderful person to work with who promotes good conversation and

communication19. He is young, talented and sharp in reading and reviewing materials

Page 7: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

Results of My Feedback Survey1. When an Employee makes a small mistake, the subject is:

c) Realizes the mistake and discusses it in a constructive manner2. The subject reacts to criticism:

c) Reasonably well3. The subject is:

d) Constantly relaxed4. The subject is:

d) Secure5. As far as professional and personal relationships are concerned the subject is:

d) Capable of separating them6. When the subject’s department achieves a high level of productivity, he or she usually:

c) Gives credit to the team as a whole7. The subject is seen as:

d) Always fair8. The subject conveys to his/her team feelings of:

c) Security and tranquillity9. The subject transmits to his/her team a sense of:

d) Friendliness and concern with others’ problems10. When dealing with people in inferior positions (custodians, messengers, drivers, etc.) the subject usually:

d) Respects them11. The subject treats his/her subordinates:

c) Treats both the same

Page 8: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

Results of My Feedback Survey12. The subject:

c) Rarely makes a point of being the boss13. The subject is:

d) A strong leader, and able to motivate his/her team14. When his/her team has a specific goal, the subject:

c) Participate in the effort when necessary to meet the goal15. The subject:

d) Is respected by his/her team16. The subject:

c) Isn’t biased and gives equal opportunity to everyone17. The subject:

c) Isn’t biased and gives equal opportunity to everyone18. When promotions and prizes are concerned, the subject:

c) Almost always is just and impartial19. During a crisis, the subject:

c) Helps the group stick together20. Which is more important to the subject:

c) Either speed or perfection, depending on the situation21. The subject is:

c) Adequately involved in all situations22. The subject knowledge of his/her area is:

b) Sufficient23. If the subject were to replace you temporarily, his/her performance would be:

c) Good

Page 9: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

Results of My Feedback Survey24. In Choosing the urgent and the important, the subject:

c) Distinguishes well between the two25. The subject:

c) Gives more time to important matters26. The subject is:

c) Is adequately creative and change-oriented27. As far as creating an environment where people feel free to be creative or suggest changes, the subject:

c) Promotes creative or innovative ideas28. As far as the team is concerned, the subject:

c) Usually chooses the right people29. The people who work around the subject:

c) Usually feel motivated to work30. The subject use of financial resources given to him/her is:

c) Good31. The subject’s use of his/her own time is:

c) Good32. The value the subject gives to training and related matters is:

b) Sufficient 33. The subject performs tasks:

c) Almost always well34. Regarding opinions that differ from his/her, the subject:

c) Sometimes accept them35. People find the subject:

c) Very trustworthy36. The subject represents the Company:

c) Well, leading people to trust it

Page 10: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

SUPERVISOR EVALUATION(Anonymous ticks are best) Date:1. When an Employee makes a small mistake, the subject is:a. Irritated and unwilling to discuss the mistake b. Irritated but willing to discuss itc. Realizes the mistake and discusses it in a constructive mannerd. Ignores the mistake and only pays attention to more important matters

2. The subject reacts to criticism:a) Poorly, ignoring itb) Poorly, rejecting it c) Reasonably welld) Well, accepting it

3. The subject is:a) Constantly tense b) Usually tense, but relaxed on occasion c) Usually relaxed but tensed on occasiond) Constantly relaxed

4. The subject is:a) Insecureb) More often insecure than secure c) More often secure than insecured) Secure

5. As far as professional and personal relationships are concerned the subject is:

a) Incapable of separating itemb) Frequently incapable of separating them c) Usually capable of separating themd) Capable of separating them

6. When the subject’s department achieves a high level of productivity, he or she usually:

a) Takes credit for others’ successb) Gives credit to those who did the workc) Gives credit to the team as a whole

Page 11: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

SUPERVISOR EVALUATION(Anonymous ticks are best) Date:7. The subject is seen as:a) Always unfair b) More often unfair than fair c) More often fair than unfaird) Always fair

8. The subject conveys to his/her team feelings of:a) Fear and insecurityb) Indifferencec) Security and tranquillity

9. The subject transmits to his/her team a sense of:a) Coldness and unwillingness to talkb) Distance, but willingness to talk c) Friendliness, but indifference to others’ problemsd) Friendliness and concern with others’ problems

10. When dealing with people in inferior positions (custodians, messengers, drivers, etc.) the subject usually:a) Has an attitude of superiorityb) Ignores them c) Treats them politely, but with an air of superiorityd) Respects them

11. The subject treats his/her subordinates:a) Much worse than he/she treats superiorsb) A little worse than he/she treats superiors c) Treats both the same

12. The subject: a) Constantly reminds everyone he/she is the bossb) Occasionally reminds everyone he/she is the bossc) Rarely makes a point of being the boss

Page 12: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

SUPERVISOR EVALUATION(Anonymous ticks are best) Date:13. The subject is:a) A weak leader, unable to motivate his/her teamb) A weak leader, but able to motivate his/her team c) A strong leader, but unable to motivate his/her teamd) A strong leader, and able to motivate his/her team

14. When his/her team has a specific goal, the subject:a) Demands results, but doesn’t participate in the effort to achieve themb) Demands results, and participates superficiallyc) Participate in the effort when necessary to meet the goal

15. The subject:a) Is openly held in disrespect by his/her teamb) Is held in disrespect by his/her team, but not publiclyc) Generates neither respect nor disrespectd) Is respected by his/her team

16. The subject:a) Gives obvious preferential treatment to some people because of their colour, religion or originb) Denies being biased, but doesn’t give equal opportunity to everyonec) Isn’t biased and gives equal opportunity to everyone

17. The subject:a) Gives obvious preference to people of a certain genderb) Denies being biased, but doesn’t give equal opportunity to everyonec) Isn’t biased and gives equal opportunity to everyone

18. When promotions and prizes are concerned, the subject:a) Gives them to those he or she likeb) Sometimes gives them to those who deserve them and sometimes gives them to “followers” c) Almost always is just and impartial

19. During a crisis, the subject:a) Disrupts the group’s unity b) Doesn’t affect the group’s unity c) Helps the group stick together

Page 13: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

SUPERVISOR EVALUATION(Anonymous ticks are best) Date:20. Which is more important to the subject:a) Work to be performed perfectly b) Work to be performed quickly c) Either speed or perfection, depending on the situation

21. The subject is:a) Excessively involved in all situations b) Not involved enough in all situations c) Adequately involved in all situations

22. The subject knowledge of his/her area is:a) Insufficient b) Sufficientc) Profound

23. If the subject were to replace you temporarily, his/her performance would be:a) Unsatisfactoryb) Regular c) Goodd) Better than yours

24. In Choosing the urgent and the important, the subject:a) Doesn’t know the difference between themb) Usually tends toward the urgent c) Distinguishes well between the two

25. The subject:a) Wastes too much time on urgent problemsb) Gives equal time to urgent and important mattersc) Gives more time to important matters

26. The subject is:a) Not very creative and resists new ideasb) Too creative and change-oriented, disturbing the atmospherec) Is adequately creative and change-oriented

Page 14: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

SUPERVISOR EVALUATION(Anonymous ticks are best) Date:27. As far as creating an environment where people feel free to be creative or suggest changes, the subject:a) Blocks innovative and creative ideasb) Doesn’t block them, but also doesn’t encourage themc) Promotes creative or innovative ideas

28. As far as the team is concerned, the subject:a) Usually chooses the wrong peopleb) Sometimes chooses well and sometimes chooses poorlyc) Usually chooses the right people

29. The people who work aound the subject:a) Rarely feel motivates to workb) Sometimes feel motivated to work c) Usually feel motivated to work

30. The subject use of financial resources given to him/her is: a) Poor b) Average c) Goodd) Excellent

31. The subject’s use of his/her own time is:a) Bad b) Average c) Goodd) Excellent

32. The value the subject give to training and related matters is:a) Too small b) Sufficient c) Great

Page 15: Feedback - Vital for Self Development

FEEDBACK – VITAL FOR SELF DEVELOPMENT

SUPERVISOR EVALUATION(Anonymous ticks are best) Date:32. The value the subject give to training and related matters is:a) Too small b) Sufficient c) Great

33. The subject performs tasks:a) Almost always poorly b) Sometimes poorly and sometimes well c) Almost always well

34. Regarding opinions that differ from his/her, the subject:a) Never accepts them b) Usually doesn’t accept them c) Sometimes accept themd) Almost always accepts them

35. People find the subject:a) Untrustworthy b) Occasionally trustworthy c) Very trustworthy

36. The subject represents the Company:a) Poorly, raising concern about itb) Neither poorly nor well c) Well, leading people to trust it

37. What you really think:

Please be aware that this is purely a personal feedback form and is not related to Amec in any way. You don’t have to complete it and it is best if it is completed anonymously.

For further information on this process and it’s benefits to an organisation read “Maverick” by Ricardo Semler.


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