of 21
8/12/2019 FEG PPCommunication With Older People
1/21
1
Communication with Older People
8/12/2019 FEG PPCommunication With Older People
2/21
8/12/2019 FEG PPCommunication With Older People
3/21
Why communicate? Important to everyone
Basis of relationships
3
8/12/2019 FEG PPCommunication With Older People
4/21
8/12/2019 FEG PPCommunication With Older People
5/21
Verbal communication
Verbal spoken
languages,
dialects,songs
5
8/12/2019 FEG PPCommunication With Older People
6/21
Non-verbal Communication
Non-verbal
Body language
Written words,
,
Photographs
Music
6
8/12/2019 FEG PPCommunication With Older People
7/21
The Older Person and Communication
Social / cultural /educationalbackground
mo ona s a e Language
7
8/12/2019 FEG PPCommunication With Older People
8/21
The Older Person and Communication
[cont.]
Illnesses e.g.
stroke, dementia,ParkinsonsDisease
changes
Interest
8
8/12/2019 FEG PPCommunication With Older People
9/21
Physical Changes in Older People
We communicate with our whole body.
Any change or deterioration to oursenses affects communication.
Hearing
Smell
Touch Cognition
9
8/12/2019 FEG PPCommunication With Older People
10/21
Your Self in communication
Your feelings, perceptions and
expectations of older personsare influenced by :
your past experiences, biases,
knowledge and understandingof the older person and theageing process
10
8/12/2019 FEG PPCommunication With Older People
11/21
Your Self in communication [cont.]
Aware
Acknowledge
Appreciate
Accept Act
11
8/12/2019 FEG PPCommunication With Older People
12/21
Active Listening Listening requires the volunteer to be silent
most of the time and uses his/her senses to getthe total message
He/She listens with his/her ears to the wordsspoken and the tone of voice, with his/her mind to
e un er y ng message, an w s er ears othe language of the body
The volunteer also listens to himself/herself,he/she notes his/her reaction to the message
which he/she is receiving and the way he/she iscoping with it
12
8/12/2019 FEG PPCommunication With Older People
13/21
Environment / context and
communication
Communication takesplace in a context or an
environment that needs
to be relevant andconducive.
13
8/12/2019 FEG PPCommunication With Older People
14/21
8/12/2019 FEG PPCommunication With Older People
15/21
Practical Tips [cont.]
Reduce background noise
Relax
Speak in low tone / dont shout
Allow time to respond
Speak slowly Use simple words and short
sentences
Combine verbal with non-verbaland other means ofcommunication
15
8/12/2019 FEG PPCommunication With Older People
16/21
16
8/12/2019 FEG PPCommunication With Older People
17/21
8/12/2019 FEG PPCommunication With Older People
18/21
8/12/2019 FEG PPCommunication With Older People
19/21
Communication Killers
Dont worry
it
19
8/12/2019 FEG PPCommunication With Older People
20/21
20
8/12/2019 FEG PPCommunication With Older People
21/21
Reminiscence
21
