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Family Foundation Complaints
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From: Collier Margie To: Kessel Scott ; Carwell John Subject: Please Return this Call . . . Date: Thursday, September 09, 2010 9:20:29 AM Gentlemen I received a call yesterday from who has provided services in May to Family Foundations Charter School but has not gotten payment. His contact at Family Foundations has been Shawn Moore. Would one of you please try to provide with some assistance. You can reach him at Thanks, Margie Collier Margie Collier Administrative Assistant Office of the Secretary Delaware Department of Education 401 Federal Street, Suite #2 Dover, DE 19901-3639 302.735.4000 (T) 302.739.4654 (F) This email and any attachments may be confidential or legally privileged. Any dissemination, copying or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately. P Please consider the environment before printing this e-mail
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  • From: Collier MargieTo: Kessel Scott; Carwell JohnSubject: Please Return this Call . . .Date: Thursday, September 09, 2010 9:20:29 AM

    Gentlemen I received a call yesterday from who has provided services in May to FamilyFoundations Charter School but has not gotten payment. His contact at Family Foundationshas been Shawn Moore. Would one of you please try to provide with some assistance. You can reach himat Thanks, Margie Collier Margie CollierAdministrative AssistantOffice of the SecretaryDelaware Department of Education401 Federal Street, Suite #2Dover, DE 19901-3639302.735.4000 (T) 302.739.4654 (F) This email and any attachments may be confidential or legally privileged. Any dissemination, copying or use of thiscommunication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not theintended recipient, please delete or destroy this communication immediately.

    P Please consider the environment before printing this e-mail

  • From:To: Moore Sean; Brewington Tennell; Carwell JohnSubject: Re: Deliquent PaymentDate: Monday, September 20, 2010 5:56:50 PMAttachments: INVOICE for subservice family foundations with 3rd late fee.doc

    Mr. Moore, We have received Family Foundation's payment of $460, however, there is a balanceof $184 that is still owed to Your invoice became past due on June25th, 2010. We sent you the first invoice on June 9th, 2010. Today is September20th, 2010. We have sent you updated invoices with the late fee for each monthyou neglected payment. We expect to receive payment as soon as possible. If payment is not received bythe end of this week, we will be forced to take further legal action. We will not waitanother 4 months for our invoice to be honored. Better Days Ahead..... --

    INVOICE

    Date: September 16, 2010

    Invoice # [101]

    SOS Substitute and Tutoring Service, LLC

    48 Augustine Place

    Suite# 200

    Bear, DE 19701

    302-276-2739

    267-237-3244

    [email protected]

    To:

    Family Foundations Academy

    1101 Delaware Street

    New Castle, DE 19720

    302-324-8901 X 246

    Salesperson

    Job

    pAYMENT tERMS

    Late after

    Larry Wilson

    Substitute Service

    Due on Receipt

    June 25, 2010

    Quantity

    Description

    Unit Price

    Line Total

    1 Substitute

    Sub Service Delivered to Family Foundations Academy for May 19th and 20th, 2010

    $115 x 2 days

    $230

    2 Substitutes

    Sub Service delivered to Family Foundations Academy for May 25th, 2010.

    $115 x 2 subs

    $230

    Late penalty applied

    $46

    $46

    2nd Late Penalty applied for July

    $46

    $46

    3rd Late Penalty applied for August

    $46

    $46

    4th Late Penalty applied for September

    $46

    $46

    Subtotal

    $644

    Sales Tax

    $0

    Total

    $644

    Saving Our Students Through Education, One Child at a Time

    Make checks payable to SOS Substitute and Tutoring Service

    Thank you for your business!

  • From: Kessel ScottTo: Carwell JohnSubject: FW: Family Foundations - payrollDate: Tuesday, November 30, 2010 11:25:37 AMImportance: High

    This might be better if you forwarded this concern to Sean. Let me know if you want me to getinvolved. Typically, we dont but in this case someone isnt getting paid.

    From: Walla Loretta Sent: Tuesday, November 30, 2010 10:53 AMTo: Kessel ScottCc: Falcon EmilySubject: Family Foundations - payrollImportance: High

    Scott,A phone call was transferred to me, the caller was who is a new teacher at FamilyFoundations Charter School. She was hired to start work on Oct. 25, but to date she has not receiveda paycheck. She was told she would be paid on Nov. 19 and that she would receive a check in the

    mail at her home after that. When the check didnt come, she was told it would be Dec. 3rd. She hastalked to the principal and vice-principal and feels like they are putting her off. They told her a thirdparty takes care of payroll and thats where the problem is. One of them told her he was going todrive down here to Dover to get her check, but then that didnt happen so now she wants to drivedown here. I told her I dont think we can do anything here and that I would try to find someonewho has more information for her. She is very upset because her mortgage payment and daycarepayments have bounced and the day care provider is threatening to no longer take her childbecause they have not been paid. She would like someone to call her at .

    Loretta A. WallaEducation Associate, FinanceDelaware Department of Education401 Federal Street, Suite #2Dover, DE 19901-3639SLC: D370B302.735.4172 (T) 302.739.7768 (F)[email protected] email and any attachments may be confidential or legally privileged. Any dissemination, copying or use of thiscommunication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not theintended recipient, please delete or destroy this communication immediately.

    P Please consider the environment before printing this e-mail

  • From: Carwell JohnTo: "[email protected]"Cc: Moore Sean; Brewington Tennell; Subject: Expelled studentDate: Wednesday, December 22, 2010 10:14:00 AM

    Dear Mr. Boyce: I hope that your week is going well. I received a call from a parent, (copiedhere). She indicated that her son, , was expelled from Family Foundations Academy. She is awaiting documents outlining the appeal process that she expected to receive by December3rd. Last month, my colleague here at the Department of Education, Dennis Rozumalski, spokewith and followed up with Mr. Sean Moore (copied here). Mr. Moore confirmed thatthe appeal process documents would be mailed to , but she has yet to receive them.

    indicated that has missed several weeks of school while she has waited for theappeal process documents. Im sure you share my concern regarding the time hes missed fromschool. Please send the documents as soon as possible so that can beafforded her due process. If you would like to fax the documents to me, Id be happy to send aPDF to today. If you have any questions, please contact me at 302-735-4021. Thank you, John H. Carwell, Jr.Charter School Officer, Charter School OfficeDelaware Department of Education401 Federal Street, Suite #2Dover, DE 19901-3639302.735.4020 (T) 302.739.4483 (F) This email and any attachments may be confidential or legally privileged. Any dissemination, copying or use of thiscommunication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not theintended recipient, please delete or destroy this communication immediately.

    P Please consider the environment before printing this e-mail

  • From: Sean P. MooreTo:Cc: Carwell John; Rhoulac Takashi; [email protected]; Brewington TennellSubject: RE: complaintDate: Tuesday, January 25, 2011 2:03:56 PM

    , Thanks for your email! The Study Island program that we are using for our Saturday Academy students is intended to betterprepare them for the DCAS testing that is coming up in March and May. It is also being used tosupplement the instruction of our RTI (Response to Intervention) students to better help themimprove their ability levels. Family Foundations Academy has invested a considerable amount ofmoney and resources to ensure that this program is beneficial to our students. The SaturdayAcademy program is completely voluntary and is provided at no cost to our families here at FFA. Wehave assembled a data team made up of teachers who are assigned to a cluster of students so thatthey can monitor their progress as they complete the various assignments. The intent of the datateam is to collaborate with each students classroom teacher so that they can use the collected datain order to better direct their instruction to individual student needs. The collaboration betweenthe data team and the classroom teachers is most certainly taking place. When enough data iscollected, then of course the information will be shared with the students parents. I was present atthe Saturday Academy orientation when Dr. Brewington shared this information with everyone inattendance. It is possible that you missed that part of the presentation. Ms. Coleman is our schools receptionist and is not responsible for any of our programs. Her role issimply to answer any questions to the best of her ability and to make sure that we receive anymessages from parents. Dr. Brewington informed all of the parents at the orientation that Ms.Takashi Rhoulac, who is our Director of Curriculum and Instruction would be the contact person forthe Saturday Academy program. I have copied Ms. Rhoulac on this email so that she is aware ofyour concerns. Finally, as I stated above the Saturday Academy program was developed by Family FoundationsAcademy as a means to provide strong, supplemental instruction to our students and improve thelevel of student achievement while eliminating the need for families to spend $50 - $75 per hour ontutors. To my knowledge, neither Dr. Brewington, Ms. Rhoulac, or I have heard from you regardingyour concerns about the Saturday Academy program. If we are unable to assist you to yoursatisfaction, then the proper course of action is to then make contact with our board. Our boardpresident is Mr. Lamar Boyce and I have copied him on this email. Our board meetings are held onthe third Monday of every month unless that day falls on a holiday. We have a board meeting thiscoming Wednesday at 6pm here at the school and you are welcome to attend so that you can voiceyour concerns. The staff and administration of Family Foundations Academy have always made meeting the needsof our students a priority. We will continue to offer programs like the Saturday Academy in order tofoster that commitment. We appreciate your feedback.

  • Thanks, Sean P. MooreFamily Foundations Academy1101 Delaware StreetNew Castle, DE 19720Ofc: 302-324-8901 ext. 246Fax: [email protected]

    From: Sent: Tuesday, January 25, 2011 1:01 PMTo: [email protected]: [email protected]; tbrewingtonSubject: complaint

    Good Morning, I am writing this e-mail concerning my complaint against Family FoundationsAcademy. First they have not complied to any of my requests concerning my daughter. I wassent a letter stating that my daughter had to attend Saturday Mathsessions starting January 8, 2011 because she had scored low on the Reading andMath part of The New De Cast. When my daughter and I attended the first session itwas explained to me that she had to sign on to the program Study Island to completethe pre-test and that it would be a 90mins session; which only turned out to be 10minutes.Second, Dr. Brewington also explained that each child had to complete all the lettersthat were listed under the pretest which was incorrect information. While attempting tohave my daughter complete all the lessons she scored all below average. Theselessons were all on things that my child have never learned in class so that resulted inher scoring below average.Third, Dr. Brewington advised all the parents that each child would have an assignedcoach for any questions or concerns concerning our children's progress. I have notbeen contacted yet in regards to who my daughter's coach is mean while mydaughter is behind on her assignments because I'm not sure what needs to be doneor where we should pick up.I contacted the school on 2 different occasions and was redirected to Mrs. Coleman;she is in charge of the program. I spoke with Mrs. Coleman on 1-19-2011 and sheexplained to me that my child was going to meet her coach. She also assured methat she would be back in contact with me by the end of business day on 1-20-2011. Istill have not received a return call from her yet.I am very upset and angry about this situation. I feel that this is very unprofessionalon behalf of Dr. Brewington and Mrs. Coleman because they half showed me that

  • they really don't care about the students. My intention was merely to get anunderstanding on what could be done to help my daughter to succeed. Obviously,the students are not a priority here at Family Foundations. I look forward to hearing from someone soon to discuss how we can work together sothat can be successful for the upcoming school year. I can bereached @ . Sincerely,

  • Carwell John

    From: Sent: To: Subject: Follow Up Flag: Flag Status:

    Friday, June 03, 2011 11 :59 AM Carwell John

    Follow up Flagged

    Mr. Carwell I mailed to you the following letter with attachements as well as the people listed in the closing cc part of my letter regular and certified mail/return receipt. In addition to the complaints I have, I would like to add that I emailed and left messages for Ms. Pulliam and have gotten no response. Attached you will see that she received this email @ 9:16 this morning it is noon.

    Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server: [email protected]

    Subject: FW: Washington Trip

    1

  • Carwell John

    From: Sent:

    Tuesday, June 07, 2011 12:10 PM To: Cc:

    Carwell John; Kay-Lawrence Sheila; Moore Sean; Brewington Tennell

    Follow Up Flag: Flag Status:

    Follow up Completed

    Good Afternoon Board Members,

    This email chain started because we received an email from concerning a project that will be due on 06/10/2011. Please see her email below for details concerning what she wanted the children to accomplish. My concern with this project is that she sent this out last-night stating that the kids were to start on this last night. She refers to an attachment with 71 words but, I can neither see this attachment or pull it to print the list of words. The other concern is that since there are no words to access I checked my daughters papers and there on only 50 or so words ... with that I know it wasn't the words she had on her person. So, I sent an email to and included the whole mailing list and I receive a letter back from another parent that has a child in class that has yet the same problem. I am even more concerned now because I fear that our children are being set up to fail because there are more factors involved. There is a field trip Thursday to Washington, DC and the children will be gone the whole day. The last day of school is Friday, the date this assignment is due. Considering what I went through with her last project to get a grade, I am not willing to wait another 30days to get a final grade and determination on whether this teacher will pass or fail my child out of spite. All I am asking for is closure and assistance to get beyond this educational nightmare.

    I can be reached at 1

    I thank you in advance for your assistance,

    I look forward with speaking with you soon,

    ----- Forwarded Message ----From: To: Sent: Man, June 6, 2011 9:56:00 PM Subject: Re: Homework for June 6, 2011

    Good evening , said that she didnt switch today(Monday) so when are they going to do this assignment in class and what

    words need to be completed at home.

    Thanks and Regards

    ---On Mon, 6/6/11, > wrote:

    From: Subject: Re: Homework for June 6, 2011 To: "Chavis Antionette"

    1

  • Carwell John

    From: Lowery Lillian Sent: To:

    Tuesday, September 13, 2011 11 :03 AM Carwell John

    Cc: Subject: RE: Unsafe Bus Stop Situation Requiring Immediate Attention

    Follow Up Flag: Flag Status:

    Mr. Hoffman,

    Follow up Flagged

    I have copied John Carwell, DDOE Charter School Office, as a means of asking him to follow up on your concern to ensure that you get a timely response.

    Regards,

    Lillian M. lowery, Ed. D. Secretary of Education Delaware Department of Education John G. Townsend Building 401 Federal Street, Suite 2 Dover, DE 19901-3639 Phone: 302.735.4000 Fax: 302.739.4654

    -----Original Message-----From: Sent: Tuesday, September 13, 20118:20 AM To: lowery Lillian Cc: Subject: RE: Unsafe Bus Stop Situation Requiring Immediate Attention

    Good morning Dr. lowery, I was hoping to see if you could assist with this situation or get to somebody that could. My wife and I have not gotten a response to any of the emails, phone calls, or visits to the Family Foundations Charter School to address this issue, any assistance you could offer would be greatly appreciated. Thank you for your attention to this and have a great day.

    -----Original Message-----From : Sent: Monday, September 12, 2011 5:23 PM To: ' [email protected] Subject: RE: Unsafe Bus Stop Situation Requiring Immediate Attention

    1

  • Good afternoon Dr. Moore, at present my wife is again waiting on the bus to return as they did not stop at my daughters bus stop. My wife has reached out to the bus company and they state that they are sending the bus back. This needs to be addressed immediately, if not we will contact the Delaware Charter School Accountability Committee and the Department of Education.

    -----Original Message-----From: Sent: Monday, September 12, 2011 3:43 PM To: [email protected] Cc: Subject: Unsafe Bus Stop Situation Requiring Immediate Attention

    Mr. Moore,

    Let me first apologize for the very long email. I attempted to visit the school this afternoon to discuss this situation, sat in the main office for a period of time, and was not able to be seen. I do understand that there are many problems with buses and have received the email asking for patience in this matter. However, the issue that ensued this morning cannot wait for a remedy.

    In order for you to understand the current situation and the chaos that has unfolded at this bus stop I first have to give you some background on my family's current situation, the location of the bus stop, the problems we have had leading up to today, then finally this mornings events.

    Our Situation: Our daughter, attends Kindergarten at your school. She had never attended school before nor ridden a school bus until the start of this school year. To date, she loves class with Mrs.

    Farias, but is scared of the bus. During the first week of school she stepped off the bus terrified the first 2 days, then crying the next 2 days. We have 3 children aged 1, 3 and 4. My husband and I both work full time jobs to maintain our household. Most days a babysitter takes to the bus stop and picks her up. Our babysitter is not capable of driving so she walks all 3 of my children to the bus stop (which is a 10 minute walk in rain, snow, or whatever mother nature has to offer.

    Not easy to do with 3 small children.)

    The Location: This bus stop is located at the main entrance of a double neighborhood containing over 700 homes directly off of in New Castle. The stop itself is located in front of the home of one of the residents of the neighborhood.

    The problems we have had leading up to today:

    1. The bus stop has no shelter from bad weather. For us this means our babysitter must walk 10 minutes then stand outside in the event of bad weather to wait for the bus with 3 children under 5 years of age.

    2

  • 2. The owner of the home at has come out of his home, harassing parents with waiting children on multiple occasions, yelling at those waiting in front of his home and stating that this house is not a bus stop. This forces us to wait on the other side of the street, obstructing the path of the bus. 3. This stop is in a high traffic area at high traffic times of the day. Posing a potential safety hazzard. As stated before, it is the main entrance to 2 joined neighborhoods. 4. This bus has not been on time at all since the start of the school year for either pick up or drop off. Most days, has over an hour and 10 minute ride home. For a small child who has never ridden the bus before, this is tramatic.

    This mornings events:

    This morning my babysitter took all three of my children to the bus stop for bus # located at the corner of and She left our home at 8:05 and arrived at 8:15am to wait for the bus that was scheduled to arrive at 8:24am. She waited there until 9:30am with no sign of a bus. Another parent apparently made a phone call and was told the bus driver had "forgotten" to stop and they were sending another bus out. At this point, I got wind of this while I was at work. I promptly called the school and asked for someone in charge of transportation. The receptionist told me I could talk to her. I wanted to verify that a bus was coming and wanted to be reasurred that the driver wouldn't "forget" to bring her home to me. The receptionist kept repeating that "the buses were running late". Finally she allowed me to briefly explain that another mother called and that the driver forgot to stop. She told me "well, if the driver already went by and didnt stop, then they aren't coming back" I then explained to her that another mother called and was told another bus was coming back out to get them and I wanted to verfiy that was the case. She put me on hold for almost 5 minutes before someone picked up the phone, then hung up on me. I then called back 4 more times before the same receptionist answered the phone. Explained again why I was calling, and was told "yeah, there is another bus coming. Just have them wait for it". I asked if I should expect this to happen on the way home and was told "I have no idea, ma'am" As so the bus arrived at 9:45am to pick up the students.

    My major concern is that this morning my babysitter stood on the side of a very busy street for over an hour and half to wait for a bus that "forgot" to get my daughter. During this time the lives of my children were put in jeopardy, as containing 3 very small children on a small sidewalk on a busy street for that amount of time is not practical. This bus stop needs to be addressed immediately. If it is not, my husband and I have decided we will have no choice but to contact the state to address it. The current bus stop is not at all comparable to Colonial School District, as Colonial's policy is to drop off Kindergarten students off that the corner nearest their homes. We were lead to believe at enrollment by school officials that the bus stops would be "comparable" to Colonial School District if you lived within the district as we do.

    I have attached a bus stop change request form with the body of this letter copy and pasted as the reasoning for my request. Please look for multiple attachments for the complete form. If you need, I am also able to fax it or bring it in .

    Thank you for you attention to this matter and look forward to your response.

    Sincerely,

    3

  • Carwell John

    From: Sent: To: Cc: Subject: Follow Up Flag: Flag Status:

    Dear Mr. Boyce,

    Carwell John Wednesday, November 02, 2011 12:06 PM 'Lamar Boyce' Brewington Tennell; Moore Sean; Parent concern

    Follow up Flagged

    I received a phone call from a Family Foundations Academy parent, (copied here), regarding the suspension of her daughter, . She said the school did not provide any notification regarding her daughter's suspension. I advised to address her concerns to the administration, but she said her attempts to contact Dr. Brewington have been unsuccessful. In these matters, I always advise complainants to contact the administration first and follow up with the Board, if necessary.

    also mentioned that she has other concerns that she will include in a letter to you. be reached at .

    Thank you,

    John

    John H. Carwell , Jr. Charter School Officer, Charter School Office Delaware Department of Education 401 Federal Street, Suite #2 Dover, DE 19901-3639 302.735.4020 (T) 302.739.4483 (F)

    This email and any attachments may be confidential or legally privileged. Any dissemination, copying or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately .

    .I:J Please consider the environment before printing this e-mail

    1

  • Carwell John

    From: Sent: To: Cc:

    Subject: Attachments:

    Importance:

    Good morning, Mr. Boyce,

    Janiszewski Chantel Wednesday, January 16, 2013 8:40AM [email protected] Carwell John; Kay-Lawrence Sheila; Sadowski John; Mieczkowski MaryAnn; ; Brewington Tennell; Moore Sean RE : Response for CharterComplaintForm Supporting Documentation for Complaint

    High

    I am following up on a complaint submitted to our office by on January 7, 2013 (please see email below). After receipt of my email last week, Mr. Moore called me and stated that he would contact regarding the complaint and notify us of the progress toward resolution . However, through my email correspondence with

    it appears that the complaint has yet to be resolved and our office has not received any additional follow-up from the school. As stated on our Charter School Office website, we strongly encourage anyone with a complaint against a charter school to make every attempt to resolve the issue at the school level, first with the school leadership, then with the Board President. has provided our office with emails that date back to the end of November illustrating her attempts at resolution with school leadership. I've attached these emails for your review.

    Please contact (she has been courtesy copied on this email) regarding her complaint below by Friday, January 18th.

    Thank you for your attention to this matter.

    Sincerely,

    Chan tel

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F)

    This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately.

    P Please consider the environment before printing this e-mail

    -----Original Message-----From: Janiszewski Chantel Sent: Wednesday, January 09, 2013 8:41AM To: '[email protected]'; Brewington Tennell; Moore Sean Cc: Carwell John; Kay-Lawrence Sheila; Sadowski John; Mieczkowski MaryAnn Subject: FW: Response for CharterComplaintForm Importance: High

    1

  • Good morning,

    The Charter School Office received a complaint from and I have forwarded the information to you (see below) so that you may contact her to resolve the issue. She reports that she has made numerous attempts to contact school leadership with no response, and that contact information for the Board President has not been made available to her. Our office protocol is to guide individuals who have complaints against charter schools to contact school leadership first to attempt to resolve the issue, then to contact the school's Board President if a resolution has not been reached, and finally to file a complaint with our office if all attempts at resolution at the school level are unsuccessful. At this point, we are providing the opportunity for you to take the necessary steps toward resolution.

    As the Charter School Office is tracking progress of all complaints filed with us, please provide us your plan of action.

    Thank you,

    Chantel

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F)

    This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately.

    P Please consider the environment before printing this e-mail

    -----Original Message-----From: Sent: Monday, January 07, 2013 9:13 PM To: Janiszewski Chantel Subject: Response for CharterComplaintForm

    E-mail notification for survey response Survey Title: CharterComplaintForm Respondent Unique Key: INQ-20130107205707-907209790 Response Date: Man, Jan 07, 2013 21:13:01

    Page 1

    Who is this complaint primarily against? {Choose one} ()Teacher (*)School Administrator ( ) Board Member(s) ()Other (indicate the person's position or role at the school) []

    What is the name, address and phone number of the person or organization filing the complaint? {Enter answer in paragraph form} [ ]

    2

  • What is the relationship between the person(s) or organization filing the complaint and the student? {Choose one} (*)Parent ()Guardian ()Advocate ( ) Other (indicate the relationship of this person or organization to the student) []

    What is the name of the school where the alleged incident took place? (Use the drop-down menu below) {Choose one} ( ) Academy of Dover ( ) Campus Community ( ) Charter School of Wilmington ( ) Delaware Academy for Public Safety and Security ( ) Delaware College Preparatory Academy ( ) Delaware Military Academy ( ) East Side Charter (*) Family Foundations ( ) Gateway Lab School () Kuumba Academy ( ) Las Americas Aspira Academy ( ) Maurice J. Moyer Academy ( ) MOT Charter ( ) Newark Charter ( ) Odyssey Charter ( ) Pencader Business and Finance ( ) Positive Outcomes ( ) Prestige Academy ( ) Providence Creek Academy ( ) Reach Academy for Girls ( ) Sussex Academy of Arts and Sciences ( ) Thomas A. Edison

    What happened during the alleged incident(s)? Include specific details, such as what happened, the people involved, the date, time and location of incident, etc. {Enter answer in paragraph form} [ My daughter was not provided a quiet testing place during her DCAS, as is required by her 504 plan. Teachers werre talking, trying to fix computers during her testing which caused a serious problem with her Math testing. This was completely different than the score she received during the first DCAS when she *was* provided that quiet environment. The teachers involved basically told me they were talking but offered no resolution, only slightly curt remarks making me feel that it was no big deal ... and it is. Both Principals (who are also on the board) have been privy to every email and they have never intervened. J have left messages for them and send emails and NO response has been received. There was even no response received to the email where I said that J was going to file a complaint. My daughter was bullied on the school bus by children who not only held her

    3

  • back physically, but allowed another student to dump her bookbag all over the floor. My child has had to sit in a science class with a substitute teacher that has told children to "shut up" and referred to them as delinquents. My child was allowed to overdraw her lunch account by $49 although she takes lunch to school every day and there was never notification of any kind from the school ... as they indicated they would do in their policy. I never received notification about this until her HAC account was blocked and still never did I receive notification or verification about what I owed. I simply finally ended up sending a check. My child has had to endure verbal abuse from a child named who regularly calls girls in his class "bitches". Nothing significant was done to prevent this for more than two months. When my child had enough and said that someone "should beat him up" (which she definitely shouldn't have done) she was placed in ISS for two days. A harsh sentence for someone that just go fed up with being abused. This child was suspended for 45 days and is now back in school. Instead of being expelled as the policy states. ]

    Has the person making this complaint met with or spoken to the school administrator? {Choose one} ()Yes (*)No

    If you answered Yes, describe what happened during the meeting or conversation with the school administrator. Be specific and provide details. If you have NOT contacted a school administrator, please enter "N/A". {Enter answer in paragraph form} [The School Administrators are also Principals and Board Members for the school. I have attempted contact now 10 or more times regarding several important issues. Neither my phone calls nor emails have been responded to. 1

    Has the Board President been contacted regarding this alleged incident? {Choose one} ()Yes (*)No

    If you answered Yes, describe what happened during the meeting or conversation with the Board President. Be specific and provide details. If you have not contacted the Board President, please enter "N/A". {Enter answer in paragraph form} [There is an interim Board President for which no contact information have been made available. SEVERAL attempts have been made to contact two other Board members.]

    What decision or action from the school administrator and/or Board President would be a satisfactory resolution to your complaint? {Enter answer in paragraph form} [ I would like the school to provide proper notification of delinquent lunch balances. I would like the school to respond to contact requests in an appropriate and professional time period. I would like for the school to

    4

  • correct students behavior before it becomes a situation where the bullied child has to fight back. I would like for the school to ensure the professionalism of the contacts that their teachers have with parents. I would like for the school to provide accurate personnel in which to contact with issues. I would like for the school to monitor their substitute personnel for behavior and professionalism. I would like for the school to ENSURE that my child has an adequate testing environment as is required under her 504 plan. ]

    Do you certify that the information described and provided in this complaint is accurate and correct to the best of your knowledge? {Choose one} (*)Yes ()No

    Do you have any written responses from teachers, the school administrator, the Board President, or any other information that is relevant to your complaint? {Choose one} (*)Yes ()No

    Before the Delaware Department of Education Charter School Office can accept your complaint, you must give the DDOE permission to share your complaint with the leadership at the school. If you do not give permission, below, the Charter School Office cannot take any action on your complaint. To give permission to the DDOE to share your complaint with the school, check the box below. {Choose one} (*)Yes, I give permission for the Delaware Department of Education Charter School Office to share a copy of this complaint, including any relevant documentation, to the school administrator, Board president, and any other persons mentioned in this complaint. ()No

    Do you certify that you have tried to resolve the complaint through the school's complaint process? {Choose one} (*)Yes ()No

    Page 2

    5

  • Carwell John

    From: Janiszewski Chantel Sent: To:

    Thursday, January 17, 2013 3:33PM

    Cc: Brewington Tennell; Moore Sean; Carwell John; Kay-Lawrence Sheila; May Monnica; Mclaughlin Mary Kate; Rogers Karen Field

    Subject: FW: Response for CharterComplaintForm

    Good afternoon,

    The Charter School Office has received your online complaint form regarding non-payment of a milk invoice by Family Foundations Academy. As described on our website, we ask that if a resolution has not been reached with the school leader(s), and you indicate that after several attempts you have not reached a resolution with Dr. Brewington, that the complaint be raised with the Board President. Family Foundations' Interim Board President is Ms. Monnica May and her email address is [email protected]. I have courtesy copied Dr. Brewington, Mr. Moore and Ms. May on this email to make them aware that you have filed a complaint with our office and that you will be contacting Ms. May directly.

    If your concern remains unresolved after speaking with Ms. May, or if attempts at communicating with Ms. May are unproductive, please let me know as we track all progress of complaints filed against the charter schools we authorize. I understand from your complaint form below that you will seek legal recourse if a resolution is not reached.

    Please feel free to contact me with any further questions.

    Thank you, and I hope that this issue is resolved quickly.

    Chantel

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F)

    This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately.

    P Please consider the environment before printing this e-mail

    -----Original Message-----From: "lnquisite Server" [mailto:[email protected]] Sent: Thursday, January 17, 2013 2:51PM To: Janiszewski Chantel Subject: Response for CharterCom plaintForm

    E-mail notification for survey response Survey Title: CharterComplaintForm Respondent Unique Key: INQ-20130117144305-480887911 Response Date: Thu, Jan 17, 2013 14:51:20

    1

  • Page 1

    Who is this complaint primarily against? {Choose one} ()Teacher ( ) School Administrator ( ) Board Member(s) (*)Other (indicate the person's position or role at the school) [ Principle 1

    What is the name, address and phone number of the person or organization filing the complaint? {Enter answer in paragraph form} [ Hy-Point Dairy 425 Beaver Valley Rd. Wilmington, DE 19803 (302)478-14141

    What is the relationship between the person(s) or organization filing the complaint and the student? {Choose one} ()Parent ()Guardian ()Advocate (*)Other (indicate the relationship of this person or organization to the student) [ N/ A 1

    What is the name of the school where the alleged incident took place? (Use the drop-down menu below) {Choose one} ( ) Academy of Dover ( ) Campus Community ()Charter School of Wilmington ( ) Delaware Academy for Public Safety and Security ( ) Delaware College Preparatory Academy ( ) Delaware Military Academy ( ) East Side Charter (*)Family Foundations ( ) Gateway Lab School ( ) Kuumba Academy ( ) Las Americas Aspira Academy ( ) Maurice J. Moyer Academy ( ) MOT Charter ( ) Newark Charter ( ) Odyssey Charter ( ) Pencader Business and Finance ( ) Positive Outcomes ( ) Prestige Academy ( ) Providence Creek Academy ( ) Reach Academy for Girls ( ) Sussex Academy of Arts and Sciences ( ) Thomas A. Edison

    What happened during the alleged incident(s)? Include specific details, such as what happened, the people involved, the date, time and location of

    2

  • incident, etc. {Enter answer in paragraph form} [Family Foundations failed to pay Hy-Point Dairy Farms their milk bill at both school locations on Fallon Avenue and Delaware Street. Fallon Avenue owes invoices dating back to March of 2012 with a total of $6,511. 73. Delaware Street owes invoices dating back to April of 2012 with a total of $5,389.57. 1

    Has the person making this complaint met with or spoken to the school administrator? {Choose one} (*)Yes ()No

    If you answered Yes, describe what happened during the meeting or conversation with the school administrator. Be specific and provide details. If you have NOT contacted a school administrator, please enter "N/A". {Enter answer in paragraph form} [We have called and visited the school administrator, Dr. Brewington multiple times to try to collect payment. The school administrator always informed us that they were working on processing our payment however, we have seen no check. This has been an ongoing issue for about eight months. 1

    Has the Board President been contacted regarding this alleged incident? {Choose one} ()Yes (*)No

    If you answered Yes, describe what happened during the meeting or conversation with the Board President. Be specific and provide details. If you have not contacted the Board President, please enter "N/A". {Enter answer in paragraph form} [ We do not know who the Board President is. 1

    What decision or action from the school administrator and/or Board President would be a satisfactory resolution to your complaint? {Enter answer in paragraph form} [ Payment of their bill or we will take legal action. 1

    Do you certify that the information described and provided in this complaint is accurate and correct to the best of your knowledge? {Choose one} (*)Yes ()No

    Do you have any written responses from teachers, the school administrator, the Board President, or any other information that is relevant to your complaint? {Choose one} ()Yes

    3

  • (*)No

    Before the Delaware Department of Education Charter School Office can accept your complaint, you must give the DDOE permission to share your complaint with the leadership at the school. If you do not give permission, below, the Charter School Office cannot take any action on your complaint. To give permission to the DDOE to share your complaint with the school, check the box below. {Choose one} (*)Yes, I give permission for the Delaware Department of Education Charter School Office to share a copy of this complaint, including any relevant documentation, to the school administrator, Board president, and any other persons mentioned in this complaint. ()No

    Do you certify that you have tried to resolve the complaint through the school's complaint process? {Choose one} (*)Yes ()No

    Page 2

    4

  • Carwell John From: Janiszewski Chantel Sent: To:

    Monday, February 24, 2014 9:34AM Carwell John

    Subject: FW : Response for CharterComplaintForm

    -----Original Message-----From: "lnquisite Server" [mailto:[email protected]] Sent: Wednesday, January 23, 2013 9:22AM To: Janiszewski Chantel Subject: Response for CharterComplaintForm

    E-mail notification for survey response Survey Title: CharterComplaintForm Respondent Unique Key: INQ-20130123082846-899167786 Response Date: Wed, Jan 23, 2013 09:21:47

    Page 1

    Who is this complaint primarily against? {Choose one} ()Teacher (*)School Administrator ( ) Board Member(s) ()Other (indicate the person's position or role at the school) []

    What is the name, address and phone number of the person or organization filing the complaint? {Enter answer in paragraph form} [ Wilmington, DE 19805 ]

    What is the relationship between the person(s) or organization filing the complaint and the student? {Choose one} (*) Parent ()Guardian ()Advocate ( ) Other (indicate the relationship of this person or organization to the student) []

    What is the name of the school where the alleged incident took place? (Use the drop-down menu below) {Choose one} ( ) Academy of Dover ( ) Campus Community ( ) Charter School of Wilmington ( ) Delaware Academy for Public Safety and Security ( ) Delaware College Preparatory Academy

    1

  • ( ) Delaware Military Academy ( ) East Side Charter (*)Family Foundations ( ) Gateway lab School ( ) Kuumba Academy ( ) Las Americas Aspira Academy ( ) Maurice J. Moyer Academy ( ) MOT Charter ( ) Newark Charter ( ) Odyssey Charter ( ) Pencader Business and Finance ( ) Positive Outcomes ( ) Prestige Academy ( ) Providence Creek Academy ( ) Reach Academy for Girls ( ) Sussex Academy of Arts and Sciences ( ) Thomas A. Edison

    What happened during the alleged incident(s)? Include specific details, such as what happened, the people involved, the date, time and location of incident, etc. {Enter answer in paragraph form} [I have an ongoing issue with the teaching staff as well as the administration at FFA. It appears things are being handled at that school based on your status and affliations with in the school, AKA and the KAPPA organizations. WHich is becoming an increasing problem becasue the children are being treated unfairly and unequally. 1

    Has the person making this complaint met with or spoken to the school administrator? {Choose one} (*)Yes ()No

    If you answered Yes, describe what happened during the meeting or conversation with the school administrator. Be specific and provide details. If you have NOT contacted a school administrator, please enter "N/A". {Enter answer in paragraph form} [The admisitraation has only responded to emails and placed two calls to me after I have suggested a meeting. One of those calls were made just morning when Tennell Brewington contacted me and after the conversation got no where her only response was I cannot have you or any other parent tell me what to do before she disconnected the call. During that conversation I asked if she would like for me to come to the school because I was available and we could sit down to discuss this matter and she declined. She atated she needs more time to address my issues but she did sugguest that I could come pick my child up from school until we are able to meet and discuss any issues surrounded this incident. 1

    Has the Board President been contacted regarding this alleged incident? {Choose one}

    2

  • ()Yes (*)No

    If you answered Yes, describe what happened during the meeting or conversation with the Board President. Be specific and provide details. If you have not contacted the Board President, please enter "N/A". {Enter answer in paragraph form} [ N/A]

    What decision or action from the school administrator and/or Board President would be a satisfactory resolution to your complaint? {Enter answer in paragraph form} [ My only complaint about this whole situation is how this school is being ran. If your a parent of the AKA or KAPPA affliation your child gets certain priviliages or if your child has been labeled within the school (wheter good or bad) things are handled differently. the admistration fear retaliation from those they think know or will expose the scandals going on in the school. So to keep the staff happy they cover things up and treat the parents and students unfairly. I am aware of some of the things that are going on in the school with the admisitration and I am ready and prepared to discuss thru DOE or any other means. I also made Dr. Brewington aware that it is against my wishes for my child to be in school suspension against my well. If an through investigation is completed and he needs to be punished I am ok with that but dont pounish before hand becasue a punishment can not be taken back if found he did nothing wrong to warrant a punishment. Bottom line, I just wnat whatever policy in place to be apply to all children and not just those admisitration see fit. ]

    Do you certify that the information described and provided in this complaint is accurate and correct to the best of your knowledge? {Choose one} (*)Yes ()No

    Do you have any written responses from teachers, the school administrator, the Board President, or any other information that is relevant to your complaint? {Choose one} ()Yes (*)No

    Before the Delaware Department of Education Charter School Office can accept your complaint, you must give the DDOE permission to share your complaint with the leadership at the school. If you do not give permission, below, the Charter School Office cannot take any action on your complaint. To give permission to the DDOE to share your complaint with the school, check the box below. {Choose one} (*)Yes, I give permission for the Delaware Department of Education Charter School Office to share a copy of this complaint, including any relevant documentation, to the school administrator, Board president, and any other persons mentioned in this complaint.

    3

  • ()No

    Do you certify that you have tried to resolve the complaint through the school's complaint process? {Choose one} (*)Yes ()No

    Page 2

    4

  • Carwell John

    From: Janiszewski Chantel Sent: To:

    Monday, February 24, 2014 9:35AM Carwell John

    Subject: FW : Response for CharterComplaintForm

    -----Original Message-----From: "lnquisite Server" [mailto:[email protected]] Sent: Thursaay, January 24, 2013 4:40PM To: Janiszewski Chantel Subject: Response for CharterComplaintForm

    E-mail notification for survey response Survey Title: CharterComplaintForm Respondent Unique Key: INQ-20130124161413-1057795610 Response Date: Thu, Jan 24, 2013 16:39:49

    Page 1

    Who is this complaint primarily against? {Choose one} ()Teacher ( ) School Administrator ( ) Board Member(s) (*)Other (indicate the person's position or role at the school) [ Monique Ooley, Alecea Balkum, Student ]

    What is the name, address and phone number of the person or organization filing the complaint? {Enter answer in paragraph form} [ (mother) and (father)

    New Castle DE 19720 ]

    What is the relationship between the person(s) or organization filing the complaint and the student? {Choose one} (*)Parent ()Guardian ()Advocate ( ) Other (indicate the relationship of this person or organization to the student) []

    What is the name of the school where the alleged incident took place? (Use the drop-down menu below) {Choose one} ( ) Academy of Dover ( ) Campus Community ( ) Charter School of Wilmington

    1

  • ( ) Delaware Academy for Public Safety and Security ( ) Delaware College Preparatory Academy ( ) Delaware Military Academy ( ) East Side Charter (*)Family Foundations ( ) Gateway Lab School ( ) Kuumba Academy ( ) Las Americas Aspira Academy ( ) Maurice J. Moyer Academy ( ) MOT Charter ( ) Newark Charter ( ) Odyssey Charter ( ) Pencader Business and Finance ( ) Positive Outcomes ( ) Prestige Academy ( ) Providence Creek Academy ( ) Reach Academy for Girls ( ) Sussex Academy of Arts and Sciences ( ) Thomas A. Edison

    What happened during the alleged incident(s)? Include specific details, such as what happened, the people involved, the date, time and location of incident, etc. {Enter answer in paragraph form} [ I have attached all correspondence via email. 1

    Has the person making this complaint met with or spoken to the sc~ool administrator? {Choose one} (*)Yes ()No

    If you answered Yes, describe what happened during the meeting or conversation with the school administrator. Be specific and provide details. If you have NOT contacted a school administrator, please enter "N/A". {Enter answer in paragraph form} [ I have attached all correspondence via email. 1

    Has the Board President been contacted regarding this alleged incident? {Choose one} ()Yes (*)No

    If you answered Yes, describe what happened during the meeting or conversation with the Board President. Be specific and provide details. If you have not contacted the Board President, please enter "N/A". {Enter answer in paragraph form} [ N/A]

    What decision or action from the school administrator and/or Board President would be a satisfactory resolution to your complaint?

    2

  • {Enter answer in paragraph form} [ 1. All administration involved required to take additional training in discipline, crisis, and safety prevention. 2. Policies and procedures reviewed and revised in regards to the weight of issuing demerits, suspensions and additional disciplinary actions. 3. Dean Monique Daley and Teacher Alecea Balkum suspended without pay for a minimum ofthree days and receive approval from DOE to return once successfully completed the training which was listed above. 4. Student - In school suspension for one day however teachers except all school work. ]

    Do you certify that the information described and provided in this complaint is accurate and correct to the best of your knowledge? {Choose one} (*) Yes ()No

    Do you have any written responses from teachers, the school administrator, the Board President, or any other information that is relevant to your complaint? {Choose one} (*)Yes ()No

    Before the Delaware Department of Education Charter School Office can accept your complaint, you must give the DDOE permission to share your complaint with the leadership at the school. If you do not give permission, below, the Charter School Office cannot take any action on your complaint. To give permission to the DDOE to share your complaint with the school, check the box below. {Choose one} (*)Yes, I give permission for the Delaware Department of Education Charter School Office to share a copy of this complaint, including any relevant documentation, to the school administrator, Board president, and any other persons mentioned in this complaint. ()No

    Do you certify that you have tried to resolve the complaint through the school's complaint process? {Choose one} (*)Yes ()No

    Page 2

    3

  • Carwell John

    From: Sent: To: Subject:

    John and Mary Kate-

    Rogers Karen Field Tuesday, January 29, 2013 2:55 PM Carwell John; McLaughlin Mary Kate Family Foundations

    Chantel has received complaints from parents that Family Foundations does not have heat in the school building. Chantel will direct the parents back to the school. Just wanted you to be aware as well.

    Karen Field Rogers Associate Secretary, Financial Reform and Resource Management Delaware Department of Education 302-735-4025

    1

  • Carwell John

    From: Janiszewski Chantel Sent: To:

    Tuesday, February 12, 2013 12:03 PM

    Cc: Carwell John Subject: RE: Family Foundations Academy complaint

    Ms. ,

    I am very sorry to hear that you have not received any communication from Ms. May. Our office will be sending her another email regarding this complaint. In the meantime, if you feel that your child was bullied and that the school did not properly address the situation, your next step would be to speak with John Sadowski, Education Associate for School Climate and Discipline, here at the Department of Education. I did courtesy copy him on my initial email to you on January 251h to make him aware of your situation. I will connect the two of you with a separate email and with your permission, include the letters you provided to our office as email attachments.

    Sincerely,

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F) This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately .

    .,}; Please consider the environment before printing this e-mail

    From: Sent: Tuesday, February 12, 2013 8:57AM To: Janiszewski Chantel Cc: Carwell John Subject: RE: Family Foundations Academy complaint

    Good Morning,

    Thank you for contacting me. Unfortunately I have not been able to reach Ms. May and she has not responded to any email correspondence as well.

    What would be me next step to resolution?

    Thank you,

    From: Janiszewski Chantel [mailto:[email protected]] Sent: Monday, February 11, 2013 8:37AM

    1

  • To: Cc: Carwell John Subject: RE: Family Foundations Academy complaint

    Good morning, ,

    I am writing to follow up on the status of your complaint. Were you able to communicate with Ms. May? Have you reached a resolution?

    Thank you!

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F)

    This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately.

    J; Please consider the environment before printing this e-mail

    From: Sent: Friday, January 25, 2013 8:41AM To: Janiszewski Chantel Cc: May Monnica; Brewington Tennell; Moore Sean; Carwell John; Kay-Lawrence Sheila; ; ; Sadowski John Subject: RE: Family Foundations Academy complaint

    Good morning and thank you for emailing me back. I look forward to speaking with Ms. May about my concerns and hopefully a speedy resolution to this matter. Thank you for attaching her to this email so she may be informed of the situation.

    Thank you,

    From: Janiszewski Chantel [mailto:[email protected]] Sent: Friday, January 25, 2013 8:36AM To: Cc: May Monnica; Brewington Tennell; Moore Sean; Carwell John; Kay-Lawrence Sheila; ; ; Sadowski John Subject: RE: Family Foundations Academy complaint

    Good morning, ,

    The Charter School Office has received your online complaint. As we discussed by phone, and as stated on our Charter School Office website, we strongly encourage anyone with a complaint against a charter school to make every attempt to resolve the issue at the school level with the school leadership, and then, if no resolution is reached, with the Board

    2

  • President. You have provided our office with emails and a letter that show your attempts at reaching a resolution with school leadership, and at this point, we recommend that you contact Ms. Monnica May, School Board President for Family Foundations. If your concern remains unresolved after speaking with Ms. May, or if attempts at communicating with Ms. May are unproductive, please let me know as we track all progress of complaints filed against the charter schools we authorize.

    Please feel free to contact me with any further questions.

    Thank you.

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F) This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately .

    .1, Please consider the environment before printing this e-mail

    From: Sent: Thursday, January 24, 2013 4:53 PM To: Janiszewski Chantel Cc: May Monnica; Brewington Tennell; Moore Sean; Carwell John; Kay-Lawrence Sheila; Subject: RE: Family Foundations Academy complaint

    Thank you for emailing me with this information. I have completed the online complaint. Attached you will find the email correspondence and the letter I sent to Dr. Brewington and Mr. Moore.

    Any additional questions or information needed please feel free to contact me.

    *I have also included my personal email and (student's father)

    Thank you,

    From: Janiszewski Chantel [mailto:[email protected]. DE. US] Sent: Thursday, January 24, 2013 9:08 AM To: Cc: May Monnica; Brewington Tennell; Moore Sean; Carwell John; Kay-Lawrence Sheila Subject: Family Foundations Academy complaint

    Dear ,

    As discussed during our phone conversation this morning, here is the link to the Delaware Department of Education Charter School Office's online complaint system:

    3

  • http://www.doe.k12.de.us/infosuites/schools/charterschools/cs complaintprocess.shtml

    During our conversation, you stated that you've attempted to resolve the issue with school leadership without success. As outlined in our office's complaint process on the Delaware Department of Education website, we ask that the next step be to attempt a resolution by contacting the Board President of the school, Ms. Monnica May. I have copied Ms. May and school leadership on this email to make them aware that you will be filing a complaint against Family Foundations.

    Sincerely,

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F) This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately.

    ,J] Please consider the environment before printing this e-mail

    4

  • Carwell John

    From: Sent: To: Cc: Subject: Attachments:

    Hi, John,

    Janiszewski Chantel Tuesday, February 12, 2013 2:49 PM Sadowski John Carwell John FW : Family Foundations Academy complaint

    - Incident Letter.pdf; Emails.pdf

    This is another alleged bullying/assault incident that a parent feels was not handled properly at Family Foundations Academy. (I copied you on one of my earlier em ails to regarding her complaint filed with the Charter School Office and this is a follow-up to that email.) I've told the parent that I would connect the two of you as she has not heard from the Board President, Ms. Monnica May, despite my efforts. sent the attached correspondence between her and school leadership as supporting documentation.

    I will give her your office's phone number and your email address if that's okay with you.

    Thanks,

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F)

    This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately .

    ..J] Please consider the environment before printing this e-mail

    From: Sent: Thursday, January 24, 2013 4:53 PM To: Janiszewski Chantel Cc: May Monnica; Brewington Tennell; Moore Sean; Carwell John; Kay-Lawrence Sheila; Subject: RE: Family Foundations Academy complaint

    Thank you for emailing me with this information. I have completed the online complaint. Attached you will find the email correspondence and the letter I sent to Dr. Brewington and Mr. Moore.

    Any additional questions or information needed please feel free to contact me.

    *I have also included my personal email and (student's father) Thank you,

    1

  • From: Janiszewski Chanter [mailto:[email protected]] Sent: Thursday, January 24, 2013 9:08AM To: Cc: May Monnica; Brewington Tennell; Moore Sean; Carwell John; Kay-Lawrence Sheila Subject: Family Foundations Academy complaint

    Dear ,

    As discussed during our phone conversation this morning, here is the link to the Delaware Department of Education Charter School Office's online complaint system:

    http:/ /www.doe.k12.de.us/ infosuites/ schools/charterschools/cs complaintprocess.shtml

    During our conversation, you stated that you've attempted to resolve the issue with school leadership without success. As outlined in our office's complaint process on the Delaware Department of Education website, we ask that the next step be to attempt a resolution by contacting the Board President of the school, Ms. Monnica May. I have copied Ms. May and school leadership on this email to make them aware that you will be filing a complaint against Family Foundations.

    Sincerely,

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F) This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately.

    ~Please consider the environment before printing this e-mail

    2

  • January 9, 2013

    Family Foundations Academy Attn: Dr. Tennell Brewington and Sean Moore New Castle DE 19720

    On Monday, January 7, 2013 my daughter came home and informed me about a child forcefully punching her in her chest. She proceeded to tell me that she had tripped over a bag and stumbled on As she apologized he punched her in the chest.

    first reaction was to get her things and leave the class, at the same time the bell rang for departure. Before she left she looked at the teacher Ms. Balkum and her only response was to shake her head. The students went to Mr. Milligan's classroom and told him what happened. He asked and ifthere would be any problems. They both said no and continued with class. However was still upset about this situation and was in slight pain. I asked

    why didn't she say something to Ms. Balkum and she stated she thought she would get in trouble since she was the one that stumbled on the bag. I informed moving forward if she ever feels threaten or in a negative situation while in school to call me immediately!

    The next day spoke with Mr. Wesley Smith about the incident. Later it was transferred to Ms. Dolcy. informed me when she returned home on Tuesday evening that Ms. Dolcy gave Newton a "warning" and told she shouldn't smile all the time as it can be perceived as being sarcastic. I asked where that comment was coming from since she never smiled at when the incident accrued.

    I am extremely outranged by the way Ms. Balkum handled or lack thereof the situation and Ms. Daley's insulting comment to my daughter.

    has received detention for being late to school which was explained no fault of her own when I use to drive her to school and turning in homework late but when a child assaults her she is indirectly blamed by Dean Ms. Dolcy while the other child gets a simple warning. The school again has sent me two letters about serving yet another detention and even called and emailed me twice. But has yet to contact me about a child assaulting my daughter.

    has been a student with Family Foundations Academy since the school was founded. She has never assaulted or caused harm to another child. I have always in trusted my child with the staff until now.

    I am requesting immediate disciplinary actions to be taken against Ms. Balkum, and Ms. Dolcy along with a status update in writing.

    Feel free to call mother at should you have any questions.

    Parents of ,

    Emailed: 1/9/2012 @ 1:12pm 'tennell.brewington@ffa .kt2.de.us'; [email protected] .de.us

  • From: Brewington Tennell [mailto:[email protected]] Sent: Wednesday, January 23, 2013 4:34PM To: Moore Sean Cc: ; Ooley Monique; Smith Wesley; Powell Anthony; Smith Shereese Subject: RE: Daiona Mitchell-Morris Incident Letter

    Good evening,

    Thank you very much for that. We will continue to work with your issues that you have concerns about. Our policies are reviewed annually by our Board of Directors and if we feel there needs to be changes they are discussed and changes are made. We admitted that we agreed with your concern around appropriate communication. That was addressed with the staff members you indicated. The consequences for students, again has to remain confidential. We do take your concerns very seriously.

    Thank you again, Dr. Brewington

    From: Sent: Wednesday, January 23, 2013 4:16PM To: Brewington Tennell; Moore Sean Cc: ; Ooley Monique; Smith Wesley; Powell Anthony; Smith Shereese Subject: RE: Incident Letter

    Good Afternoon:

    Please see my comments in red below.

    Thank you,

    From: Brewington Tennell [mailto:[email protected] Sent: Wednesday, January 23, 2013 3:53PM To: Moore Sean Cc: ; ; Ooley Monique; Smith Wesley; Powell Anthony; Smith She reese Subject: RE: Incident Letter

    Good afternoon ,

    We wanted to follow up regarding our meeting today. You responded to an email received from Ms. Ooley regarding missing assigned detentions . You came to the school to speak with an Administrator. Thank you for your patience and professional demeanor. Those present were myself, Mr. Smith, and Ms. Ooley (joined us later) .

  • Your immediate concern was for the assigned detentions. You informed us that Mr. Haye informed you that he mistakenly entered an demerit for a missed homework assignment. We informed you that we would follow up with Mr. Haye regarding what he informed you of. He did confirm your information that he did mistakenly enter a demerit. As stated in our meeting, he does not have the authority to remove a demerit once it is issued. He can inform us of his mistake and the Dean of Students can remove it. Once Mr. Haye confirmed the information Ms. Ooley immediately removed the demerit.

    now has 9 demerits. You agreed to the other demerits that were acquired. The demerit and detention assignment has been removed. I did not agree to the demerits about the lateness as I consider a lateness just that -late. So either you treat all cases the same or adjust the policy to equal the same for the busses and parents. I did however agree to the missed assignments from Ms. Moody as she and I previously discussed and yes my daughter was wrong.

    Your other concerns were the administrative action to staff members concerning an action that you felt was not appropriately handled. As stated in the meeting and by Mr. Moore, we cannot share discipline information of staff or students with outside parties. Those things are protected under HIPPA and FERPA guidelines. You do have every right to express verbally and in writing your concern about actions of staff and students. We have always asked that you trust our policies and that if you are concerned know that we are concerned and we will address the issue. I am very much aware of the guidelines however, just like your administration contacts me for a missed assignment or lateness, never ONCE did the school contact me about my child being assaulted. I had to reach out to the school directly. You will suspend my child for a missed assignment and accuse her of being in the wrong because she is happy child that loves to smile. While only give a warning to another child that assaulted her and ignore the staff when they make insulting comments. Is this the "Family Foundation" your school principles are based upon?

    The other concern was the differences between buses being late and parents bring students late. As stated, we address the bus company when they are late because we pay for a service. This does not mean that it is ok for parents to be late. We understand that you make the choice to bring your student to school when needed and we hope the choice is to additionally ensure that the student arrives on time.

    We understand that you are not satisfied with the outcome of some of the issues you have raised. We understand that you must do what is necessary for you and your family. Yes, you are correct, parents are proceeding with taking further actions as the school has failed to insure our daughter's safety and education is their primary concern.

    Thank you for taking the time to meet today.

    Sincerely, Dr. Brewington

    From: Sent: Wednesday, January 23, 2013 8:20 AM To: Moore Sean Cc: Brewington Tennell; Subject: RE: - Incident Letter

  • Thank you for your response. We shall proceed taking further actions which are deemed necessary at this point.

    Thank you

    On Jan 23,2013 7:15AM, "Moore Sean" wrote: Good morning,

    That is not something that we will do. Disciplinary actions regarding staff and students are confidential and will not be communicated to other parties under any circumstances.

    Thanks

    Sent from my Android phone using TouchDown (www.nitrodesk.com)

    -----Original Message-----From: Received: Wednesday, 23 Jan 2013, 7:03am To: Moore Sean [[email protected]] CC: Brewington Tennell (Tenneii [email protected] ];

    Subject: RE: Incident Letter

    Good Morning

    Thank you for responding back to my email.

    We appreciate you wanting to meet however, we are requesting in writing the resolution to this matter. We're sure you can understand as this is a sensitive matter and all communication needs to be documented.

    We're looking forward to receiving on company letterhead (which can be attached to this email) the disciplinary actions FFA plans to take against all parties involved.

    Thank you,

    On Jan 22,2013 4:02PM, "Moore Sean" wrote:

  • Good afternoon ,

    I believe the best way to address your concerns is to have a meeting. Can you let me know your availability to come to my office to meet?

    Thanks

    Sent from my Android phone using TouchDown (www.nitrodesk.com)

    -----Original Message-----From: Received: Tuesday, 22 Jan 2013, 3:48pm To: Moore Sean [[email protected] ]; Brewington Tennell [[email protected] .us] CC:

    Subject: RE: Incident Letter

    1- Iii Good Afternoon Dr. Brewington and Mr. Moore,

    We're em ailing you to check the status of this matter as we were expecting a response by last Friday in regards to our daughter.

    We are looking for a resolution no later than tomorrow.

    Thanks,

  • From: Moore Sean [mailto:[email protected]] Sent: Monday, January 14, 2013 5:49PM To: Brewington Tennell; Cc: Subject: RE: Incident Letter

    Good evening ,

    I wanted to send you an email to acknowledge that we have received your letter. We are looking into what you have stated in your letter and will get back to you with a response by the end of this week.

    Thanks

    Sent from my Android phone using TouchDown (www.nitrodesk.com)

    -----Original Message-----From: Received: Wednesday, 09 Jan 2013, 1:12pm To: Brewington Tennell [[email protected]]; Moore Sean [[email protected]] CC: ] Subject: Incident Letter

    1- II Please refer to the attached document.

    Should you have any questions please contact me immediately.

    Thank you,

  • Carwell John

    From: Sent: To: Cc:

    Johnson Donna R Friday, February 15, 2013 8:05AM Carwell John; Janiszewski Chantel Mclaughlin Mary Kate

    Subject: Fwd: Family Foundation Academy

    Another complaint against Family Foundations. There have seen to be many similar complaints sent to us and forwarded to the Charter Office this school year. I am growing in concern regarding the handling of parent complaints and student rights by the leadership of this school. Please advise what steps have been taken with the school to address the increase of these complaints and any new steps being undertaken by the charter office to address these with the school.

    Donna Johnson (Sent from my iPad) Executive Director State Board of Education 401 Federal Street, Suite 2 Dover, DE 19901-3639 302-735-4010

    Begin forwarded message:

    From: Date: February 15,2013, 3:41:19 AM EST To: Subject: Family Foundation Academy

    Hello My child is a student at Family Foundation Academy and I am having a variety of issues with the school. Most importantly I have requested a 504 Plan for my child in early December and to date it has not been developed (a letter from my son's physician was provided to school at that time). My son continues to have ongoing problems at school and the school seems to think that suspension is the answer to all problems. My son has missed valuable class time due to minor infractions. The school has implemented a discipline policy with uses a demerit system where students receive cumulative demerits for all infractions including missed assignments, behavior issues, late arrival to school, and early dismissals from school. I question and disagree with numerous policies at Family Foundation especially their repeated desire to continually suspend my son causing him to miss out on educational opportunities. My son has issues with completing his assignments and remaining focused in class but his behavior has much improved when compared to previous years but he continues to receive the same extreme and harsh consequences. He works hard to improve his behavior and stay on track. I have voiced my concerns and I feel that because of me my son is being targeted by school administration (namely Ms. Daley). I advocate for my son and I address issues that I do not feel are fair and this creates problems for my son. I feel that my son (and/or I) have been identified as a nuisance and the best way to deal with us is to suspend my child and keep him out of school. There have been incidents that involved Ms Daley "pointing her finger in his forehead", cursing at another teacher in his presence, and making inappropriate comments to him, this is the ongoing theme. I wanted to voice my concerns but I am not sure if you are the most appropriate person to address my issues. In the event that you are not the appropriate person to address these issues, please let me know the name and email address of the correct person to contact. In closing, I have had

  • numerous conversations with the school officials and we are unable to reach common ground, therefore I would like to escalate my concerns to the next level. I would appreciate any insight or guidance that you can offer. Thank you for your time.

    2

  • February 27, 2013

    Good Afternoon

    I 'm a parent of one of your students . Apparently my daughter was given 5 demerits for not wearing her Gym uniform.

    Starting from the beginning on the week ofFebll - 15, Ms Jarry handed me a envelope when I was dropping off my daughter, the envelope stated that my daughter had to serve detention on Feb 16 for receiving 6 demerits in gym for being out ofuniform. Then Ms. Jarry gave me the name and ext of the gym teacher to discuss the demerits, because I had no idea of this.

    I called the gym teacher Ms. Dobbs and after putting me on hold to look through her work she said does come to gym, however sometimes she is coloring or not participating, in response I asked the gym teacher why was she not participating and she was not sure. I explained to her that I know what days my daughter has Gym and I'm very aware of what she is putting on in the morning. Every Weds she puts on her gym short and a tee shirt with the FFA logo, then she puts on her FFA school uniform, due to the weather. She said she was aware ofthat and she could not recall why was not participating.

    I called Mr. Ross the day I received the letter due to the detention assigned to my daughter on Feb 16 to discuss this several times and left several messages on his voicemail. Asked him to call me in regards to this so it could be resolved and I did not get a response from him.

    Yesterday on Feb 26 my daughter brings home a letter stating she is suspended Feb 27 and Feb 28, due to not reporting to detention Feb 16 and Feb 23. She was never assigned a detention on Feb 23, and I don't agree with this suspension.

    Today I called and spoke with Ms. Jarrry and asked her to explain to me how it works when a student is written up all the way to the discipline. Ms. Jarry stated the after 4 demerits the parent gets a via email/phone call, then after 5 demerits the students has to serve detention. When my daughter received her 41h demerit for gym out of uniform reasons, I was never via emailed or called. Then I left a message for Mr. Ross to call me, when speaking to Mr. Ross today first I asked him why he did not return my calls and he insisted he spoke with me and told me it was ok for her to serve detention the following Sat, then I reminded him that he never called me back, so he couldn't have told me that. Mr. Ross stated that maybe he just remembers getting my message, then I asked the same question I asked Ms. Jarry to explain to me how it works when a student is written up all the way to the discipline. Now he said the teacher emails him then he emails the parent along with sending a letter home with my 9 year old daughter for signature, after 4

  • demerits. He also included how some parents ignore the letter and just do not respond, so that's why he did not reach out until she received 2 more demerits with a notice of detention. Then we established he had an old email address for me and he forwards the email to my new address today. We went over the dates that she received her demerits and the emails he sent to the wrong address and they did not match up with the policy. Also we both agree that the disciplined process was not done correctly from the time she received her first demerit, then Mr.Ross begin to talk over top of me stating the school has rules and policy regulation, which I do understand. However as a parent I was left in the dark and I did not receive any of the notices or a phone call and nothing was resolved. When I went over the emails Mr. Ross sent to me today he has a detention letter in there dated for 2/14/13 for my daughter to serve on 2/16/13 and a required spot for my signature. Now let me add from the time school has started Mr. Ross has went as far as calling me on my job, due to another situation involving my daughter 1 time. I don't understand how he couldn't call me and explain this to me, which is one ofthe things I was trying to explain doing our conversation that he controlling took over. My daughter just received one of the highest scores on her testing last week and my daughter is emotionally upset about not being able to attend school for two days and repeatedly asking to move to another school due to being suspended for not being in her gym uniform 5 times since 8/2012 allegedly. Today and tomorrow she will be home not receiving her education from FAMILY FOUNDATION ACADEMY due to this situation that could have been resolved before it went this far as well as an RUDGE inconvenience for me (the single parent) to find someone to care for my child. I DO NOT AGREE with her suspension and I 'am asking for a resolution.

    Thank you,

  • Carwell John

    From: Sent: To: Subject:

    Good Morning Mr. Carwell:

    Friday, March 01, 2013 8:39AM Carwell John Family Foundations

    My name is . I am the parent of a fourth grade student who attends Family Foundations Academy Charter School. I would like very much to talk to you regarding an incident which occurred at the school and involves my daughter and a staff member. Would you please contact me with a time which is good for me to call you. I phoned your office on yesterday and was informed of the documentation required for a complaint. I will complete this documentation once I receive it via email. However, I would still like to discuss this matter with you, if possible. Thank You for your anticipated cooperation.

    Sincerely,

    1

  • Carwell John

    From: Sent: To: Cc: Subject: Attachments:

    Janiszewski Chantel Wednesday, March 06, 2013 10:47 AM Brewington Tennell; Moore Sean; May Monnica Carwell John; Bigelow Patricia; Sadowski John; Kay-Lawrence Sheila; Johnson Donna R New complaint against Family Foundations FFA complaint March 2013.xlsx

    Dear Dr. Brewington, Mr. Moore and Ms. May,

    The Charter School Office has received a complaint from , who states that her daughter has been suspended for 30 days and was not given an option to complete missed work or to attend an alternative school to complete the ih grade. stated in her complaint that she has spoken with school administration, but she has not attempted to speak with Ms. May, which would be her next course of action.

    Of utmost urgency, it is important to note that there is case Jaw in which the US Supreme Court ruled that a student can receive up to a 10 day suspension (short-term) without a formalized hearing process. Anything beyond 10 days, whether it's called a long-term suspension, expulsion, etc., requires a formalized hearing. From the information .

    provided to us (please see the attached form), it appears that a 30-day suspension was decided upon without a formalized hearing. If a formal hearing was not held by the Board or by a designated hearing officer (someone who was not a part of the original discipline investigation), then this student's due process rights have been violated and

    has the option of appealing this to the State Board of Education.

    I have copied Mr. John Sadowski, DDOE Education Associate for School Climate and Discipline, on this email as he can answer any questions you may have about the suspension process, especially in the context of students' due process rights.

    Please Jet us know your plan of action.

    Thank you,

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F) This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately .

    .1; Please consider the environment before printing this e-mail

    1

  • Carwell John

    From: Janiszewski Chantel Sent: To:

    Thursday, March 14, 2013 3:48 PM Brewington Tennell; Moore Sean

    Cc: Subject:

    May Monnica; Carwell John; Bigelow Patricia; Mclaughlin Mary Kate; Johnson Donna R FW: Family Foundation Academy

    Dear Dr. Brewington and Mr. Moore,

    It has been brought to our attention by that Family Foundations is allegedly charging parents fees for being late upon picking up their children from Saturday detention . Is this an accurate allegation? If so, what is the basis forth is practice?

    Thank you!

    Chantel A. Janiszewski Education Associate, Charter School Office Delaware Department of Education 401 Federal Street Dover, DE 19901 302-735-4020 (T) 302-739-4483 (F) This email and any attachments are confidential or legally privileged. Any dissemination, copying, or use of this communication by or to anyone other than the designated and intended recipient(s) is unauthorized. If you are not the intended recipient, please delete or destroy this communication immediately .

    .,/] Please consider the environment before printing this e-mail

    From: Sent: Monday, March 11, 2013 10:02 AM To: Carwell John; Janiszewski Chantel Subject: Fwd: Family Foundation Academy

    Please review the email below I would like some clarity on this issue if possible. Thanks again

    Begin forwarded message:

    From: Subject: Re: Family Foundation Academy Date: February 15, 2013 3:59:28 AM EST To: [email protected] Sorry I have concerns about one additional item that I did not include in the email below. Family Foundation assigns Saturday detentions for the students from 8 until noon. Recently parents were advised that if parents were not at the school exactly at noon to pick up their child then a fee would be charged (approx. $1.00 or $5.00 per minute sorry can remember exactly) but if the money was not paid the students report card and transcripts would be held. I have never encountered this practice in the public school system and question the validity of it. I have see this practice in the daycare setting but this is completely foreign to me at a charter middle school. If

    1

  • possible can you provide me with information or clarification on this practice from the State Board of Education's perspective and please direct me to the policy regarding such matters. Thank you again

    On Feb 15, 2013, at 3:41 AM, wrote:

    Hello My child is a student at Family Foundation Academy and I am having a variety of issues with the school. Most importantly I have requested a 504 Plan for my child in early December and to date it has not been developed (a letter from my son's physician was provided to school at that time). My son continues to have ongoing problems at school and the school seems to think that suspension is the answer to all problems. My son has missed valuable class time due to minor infractions. The school has implemented a discipline policy with uses a demerit system where students receive cumulative demerits for all infr


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