FICCI Healthcare Excellence Awards 2011FICCI Healthcare Excellence Awards 2011“Successful Innovation“Successful Innovation””“Successful Innovation“Successful Innovation””

Official Tabulators Support Partner

Supported By: Quality Council Of India

Objective of the AwardsObjective of the Awards

� To felicitate organizations and individuals who have

� Shown operational excellence;

� Innovated for the betterment of the industry; and

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Innovated for the betterment of the industry; and

� Increased efficiency and improved performance of healthcare delivery at large

Successful Successful innovationinnovation

Success Innovation

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Success is critical when

awarding any entity.

Parameters such as financial

performance, accreditation,

occupational safety,

environmental conservation,

infection rates, etc would need

to be considered

Innovation is what takes the

industry to the next level, and

these awards aim to reward

such innovations.

Judging Process & Determination of WinnersJudging Process & Determination of Winners

� The Screening Jury round was moderated by EY to identify top 7 in ‘Operational Excellence’ and ‘Addressing Industry Issues’ categories. Screening Jury also shortlisted nominees for ‘People who Moved the Needle’ and ‘Lifetime Achievement Award’

� An independent agency, Astron Healthcare validated the authenticity of the information provided by final nominees

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� Short listed nominees for Operational Excellence and Addressing Industry Issue category made live presentations to a panel of Final Jury. These sessions were also moderated by EY.

� Jury provided scores for each nominee using the standard rating scale

� EY tabulated the scores given by each jury member, and arrived at winners

Case study parameters & rating scale Case study parameters & rating scale

Award category / evaluation parameters Public Private

Operational excellence

Innovation 20% 20%

Operational parameters: 80% 80%

- Financial performance (profitability) 0% 20%

- Accreditation 20% 15%

- Academic research and training 20% 15%

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- Academic research and training 20% 15%

- Value for money 20% 15%

- Environmental conservation 20% 15%

Addressing industry issues

- Innovation 33%

- Impact created 33%

- Sustainability 33%

And the Award goes to…And the Award goes to…

Lifetime Achievement AwardLifetime Achievement Award

Dr. Prathap C Reddy, Chairman. Apollo Hospitals Group

A pioneer of private healthcare industry in India and founder of the first corporate chain of hospitals

� Dr Reddy received his medical degree from the Stanley Medical College in Chennai and later trained as a Cardiologist in the UK and USA. He did his Fellowship from the Massachusetts General Hospital, Boston and went on to head several research programs at the Missouri State Chest Hospital, USA where he worked for several years before returning to India.The dream of making world-class medical facilities in India spurred him to setup the Apollo

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The dream of making world-class medical facilities in India spurred him to setup the Apollo Hospitals in Chennai in 1983 at a time when private healthcare institutions were virtually unknown in our country.

� The Group has, over the past 28 years, continuously excelled and maintained leadership in medical innovation, world-class clinical services and cutting edge research. With a network of over 8,500 beds across 54 hospitals at culturally diverse locations in India and overseas, over 4000 top class clinicians and employee strength of more than 65,000 professionals, the Apollo Hospitals Group is one of the largest hospital groups in the world, being consistently ranked amongst the best hospitals for advanced medical services. These hospitals have served over 19 mn patients from 55 countries

� Under Dr Reddy’s leadership, the Apollo Group has undertaken philanthropic work through ‘Save a Child’s Heart Foundation’ (SACH), the CURE Foundation for cancer care, the Indian Head Injury Foundation (IHIF), ‘Distance Healthcare Advancement’ (DISHA), and many others that have touched the lives of several hundred thousand children, differently-abled people, cancer and brain trauma patients.

� Dr Reddy was conferred with second highest civilian award, the “PadmaVibhushan” in March 2010.

Healthcare Personality of the YearHealthcare Personality of the Year

Mr Shivinder Mohan Singh, MD, Fortis Healthcare Ltd. The Award is recognition of his excellent business acumen, leadership skills in mobilizing the healthcare fraternity to work towards a more organized health delivery platform and enabling access to care in pursuit of expansion into non- metro areas

� Mr Singh applied a three pronged approach towards the

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� Mr Singh applied a three pronged approach towards the development of a comprehensive healthcare delivery capability which can be replicated at multiple locations in the country.� Starting with a single hospital, the Fortis network has expanded to 62 facilities

with a bed strength of nearly 10000 beds reducing the cost of delivery in the process.

� Comprehensive delivery platform across specialties- cardiac, Gastro, renal , ortho etc and a chain of diagnostics chain under SRL

� Making the model replicable at lower price points to address affordability and enabling expansion into tier- III and tier IV towns.

Healthcare Personality of the YearHealthcare Personality of the Year

Dr Hemraj Balchand Chandalia, Director, Diabetes Endocrine Nutrition Management & research Center (DENMARC)

� Recognition of his contribution to diabetic care in the country. He has made an immense impact by putting in place a structured diabetes education in the country and enabling research in this area which is the need of the hour.

� Dr Chandalia, an endocrinologist has been a pioneer in diabetic care in the country. From 1974 onwards, they started employing

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in the country. From 1974 onwards, they started employing nutritionists at DENMARC for patient education on the disease.

� More recently, they have launched the project HOPE which has trained almost 200 diabetes educators.

� He has been responsible for developing a research society of Diabetes in India (RSSDI), has developed the International Journal of Diabetes in developing countries (IJDDC) and is also the editor in chief of the textbook of Diabetes under the aegis of RSSDI.

Addressing Industry IssuesAddressing Industry Issues

Sankara Eye Care Institutions India (SECI)

� One of India’s largest community eye care provider performing over 100,000 free eye care surgeries every year� Regular camps covering a radius of up to 300 kms from the hospital ensure

efficient identification of beneficiaries

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efficient identification of beneficiaries

� Comprehensive preventive eye care covers new born children to 18 year old, and involves teachers, volunteers and various national and international agencies to achieve the objectives

� Hospitals have latest infrastructure and modern equipments with 200 beds for community and 25 beds for affordable patients

� Each hospital works towards a target of 25,000 free eye surgeries per annum

� SECI is a part of vision 2020 team instituted by GOI

Addressing Industry IssuesAddressing Industry Issues

Apollo Hospital Group

� Implemented clinical balanced scorecard called Apollo Clinical Excellence (ACE @ 25) to monitor quality of care provided to the patients. Some key features include:

� It incorporates 25 clinical quality parameters

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� Parameters have been benchmarked against the published benchmarks of the world’s best hospitals

� All parameters are defined and data collection process is standardised which is audited six monthly

� The data is reported monthly by 33 Group Hospitals online and action taken reports are submitted quarterly and reviewed by the Board

� ACE @ 25 has benefited the patients by decrease in length of stay & infections rates and improved operational efficiency.

Addressing Industry IssuesAddressing Industry Issues

Lions Aravind Institute of Community Ophthalmology

� Mentored over 273 eye hospitals in India and abroad leading to doubling their output within 2 years, and enabling additional 5 lakh people each year to see again

� LAICO works with eye hospitals across the developing

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� LAICO works with eye hospitals across the developing world to design their services in a way that best addresses the need of the community. � Through consulting LAICO helps assess, plan, implement and manage high quality,

efficient, and sustainable eye care programmes

� These hospitals have doubled their output within 2 years, and at a conservative estimate, additional 5 lakh people are able to see each year

� Teams from eye hospitals from USA, Singapore and Finland have visited Aravindto learn how they can improve coverage, quality and efficiency of their services.

Operational Excellence Operational Excellence -- PrivatePrivate

Fortis Flt. Lt. Rajan Dhall Hospital, New Delhi

Nursing Initiatives to improve care and engagement with nurses with tangible results

� A 200 bedded facility specializing in renal sciences, orthopedics, cardiology, pulmonology, thoracic

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orthopedics, cardiology, pulmonology, thoracic surgery and rheumatology� Hourly round introduced in Nursing care bundle to address late

response system

� Pressure Ulcer Management to manage bed sore problem

� Silence initiative to address the issue of noise

� Nursing Initiatives including monthly nursing care Champion, nursing engagement program and involvement in local festivals to build a sense of belongingness.

Operational Excellence Operational Excellence -- PrivatePrivate

Shalby Hospitals, Ahmedabad

Initiatives for efficient material transport system and removal of uncertainties in cost through ‘packaged treatment’ concept� Shalby provides world class facilities and offer the

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� Shalby provides world class facilities and offer the entire gamut of medical services to patients. It is renowned for its world record in joint replacement surgeries:� Pneumatic Tube System and Patient Transport Department for efficient

material transport system

� Protocol for Antibiotic Usage developed to prevent formation of resistant strains

� Introduction of concept of ‘Package Treatment’ to remove uncertainty of costs since 1996

Operational Excellence Operational Excellence -- PrivatePrivate

Fortis Hospital, Noida

Process improvements in documentation, manpower management and elimination of duplication.

� Fortis Hospital, Noida, is a centre of excellence in Orthopaedics and Neuroscience with additional focus on Cardiac Sciences, Minimally Access Surgery and Oncology.

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Cardiac Sciences, Minimally Access Surgery and Oncology.

� Following processes were focused for improvement in Operations-� Documentation: reduction in number of documents, reduction in manual

filling and removal of duplications

� Reduction in ‘routine” work of highly skilled staff by hiring and retaining general duty attendants

� Process improvements by assignment of nursing care attendants and common pool NCAs

� Use of cutting edge practices like Manpower Scores, head count calculator, nursing staff utilization dashboard etc

Operational Excellence Operational Excellence -- PublicPublic

Maulana Azad Institute of Dental Institute,Delhi

� Comprehensive measures to tackle high patient load, hospital infection rate, biomedical waste and patient safety issues

� It is an autonomous organization under the

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� It is an autonomous organization under the Government of Delhi since 2003.� Eco friendly design with allocation for ventilation, adequate drainage

system and segregation of biomedical waste site

� Standardization of medical record keeping techniques

� Development of an integrated purchasing system, identifying alternatives to materials like mercury and use of acknowledged recycled material.

Operational Excellence Operational Excellence -- PublicPublic

General Hospital, Gandhinagar

� India’s first public sector to establish quality management systems and Hospital Management Information System. This has led to:� High quality of care

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� Higher patient satisfaction

� Better financial management

� Improved focus on patient safety

� Improvement in professionalism of staff

� General Hospital’s initiative will lead to building of trust and confidence in Government hospitals and ensure quality service to the poor.

FICCI Special Healthcare AwardFICCI Special Healthcare Award

Nursing Fraternity, KEM Hospital, Mumbai

Continuous selfless service of Ms Aruna Shanbaugwho has been in a vegetative state for 37 long years

� For 37 years since the rape incident , Aruna has been in a vegetative state. She is about 60 years of age now. Her family and relatives have abandoned her and left her entirely to the KEM Hospital staff.

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left her entirely to the KEM Hospital staff.

� In the world history of medicine there would not be another single case where such a person is cared and nurtured in bed for 37 long years and has not developed a single bed sore or fracture. This speaks of volumes of excellence of nursing care that KEM Nursing staff has given to her.

� After the landmark judgment of Supreme Court which dismissed the Euthanasia plea of PinkiVirani on behalf of Aruna Shanbaug, a senior nurse at the hospital said, "We have to tend to her just like a small child at home. She only keeps aging like any of us, does not create any problems for us. We take turns looking after her and we love to care for her. How can anybody think of taking her life?”

Thank You!Thank You!Thank You!Thank You!