Date post: | 27-Nov-2014 |
Category: |
Services |
Upload: | mobilelogix |
View: | 139 times |
Download: | 0 times |
[email protected] 602-492-8940www.Mobile-Logix.com [email protected] 602-492-8940www.Mobile-Logix.com
Mobile Workforce Management
Field Service Game Changer SurveyHow 64 Companies Told Their Story and
Improved Their Bottom Line…
www.Mobile-Logix.com
[email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com
Field Service Game Changers
64 Companies participated in a survey on how they moved the chain with their customer satisfaction.
The Results were an average of 34 % increase in Revenue
42% Reduction in “2nd Time Repairs”
Compiled here is a list of the steps they took and how they got there.
[email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com
Field Service Game Changers
Allowing Customers to schedule their own appointments online reduced back office time and increased sales by 14%
Empower Customers to Schedule their own appointments online and through smart devices
www.Mobile-Logix.com [email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com
Field Service Game Changers
Companies that set up alerts to customers on key metric equipment items increased sales by 13%
Notify Customers before they call with “status” updates on equipment and material health
www.Mobile-Logix.com [email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com
Field Service Game Changers
Customer service cancellations were reduced by 31% when communicating with customers on date/time alerts electronically
Alert Customers of Scheduled Service Times along with Job Information Electronically
www.Mobile-Logix.com [email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com
Field Service Game Changers
The number of cancellations and missed appointments were reduced on average of 16%
Communicate with customers when “en-route” to reduce cancelled appointments
www.Mobile-Logix.com [email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com
Field Service Game Changers
Customer Satisfaction Increased with Customer Portal Transparency
Provide Customers with Personal Service Portals Online and Through Smart Devices
www.Mobile-Logix.com [email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com
How to Gain Customer Wins
• Real Time Progress (Daily)
• Customer Portal
• Map View of Past/Current/Future
• History of Work Performed
• Notified en-Route Activity
• Picture of Field Rep / Foreman
Project Owner
Field Resources
[email protected] 602-492-8940www.Mobile-Logix.com
Gain Field Wins
• Notified when Scheduled
• “10-4” Accept Work, Status Work
• Spec Attachment
• Direct Work Entry into Mobile Device
• Map View of Work Location
• Proof of Service (GPS, Photo, Signature)
• Directory Assist - Employee/Customer
Field Resources
[email protected] 602-492-8940www.Mobile-Logix.com
How to Transform Back Office Field Service
• Resource Availability / Schedule
• Repeatable Work Package Steps / Training
• Real time view of work status
• Map View of Work Location(s), Equipment, Vehicles
• Proof of Location (GPS, Photo, Signature)
• Proof of Time (Planned / Logged / Actual)
• Expedited Invoicing / Change Approvals (field signature)
• Satisfaction Survey
• Historic Costs/Production Central Access (Sales, Support, Training, Customers)
Behind Schedule
Behind Costs
On Track
Project Admin
[email protected] 602-492-8940www.Mobile-Logix.com
Manage Across All Project Types
Capital Projects
Service/Short TermProjects Warranty
Schedule Resource/Cost Load
Schedule Daily/Weekly
Schedule Daily/Weekly/Annual
[email protected] 602-492-8940www.Mobile-Logix.comwww.Mobile-Logix.com
[email protected] 602-492-8940
[email protected] 602-492-8940www.Mobile-Logix.com [email protected] 602-492-8940www.Mobile-Logix.com
Quick Cost Reduction Results…
Revolutionize Field Expectations
• Arrival Verification
• Time of Work (Planned/Actual)
• Elimination of Wait Time 18% (Customer Validate)
• Reduction in Operating Costs 33% / Time on Tools
Increase Sales by 16%. Improve Productivity 34%.
[email protected] 602-492-8940www.Mobile-Logix.com
Project / Job / Phase Code / Activity
Hours Hours
Quantities
Job Level Activity Activity Detail
Equipment
Quantities
Hours
[email protected] 602-492-8940www.Mobile-Logix.com [email protected] 602-492-8940www.Mobile-Logix.com
Owner / Subcontractor Portal
• Project Status
• Plan vs. Progress
• % Complete/Qty Update
• Cash Flow, Earned Value
• Resource Planning
• Exception Alerts
• Expedite Invoicing
Visibility:
How the Project/Work is doing….
[email protected] 602-492-8940www.Mobile-Logix.com [email protected] 602-492-8940www.Mobile-Logix.com
Attach Images and Notes from Field
Insert User Based Reminder Notes for Daily / Weekly
Tasks
[email protected] 602-492-8940www.Mobile-Logix.com
Activity Scheduler
Activity by Expertise
Schedule by Expertise
www.Mobile-Logix.com
[email protected] 602-492-8940www.Mobile-Logix.com [email protected] 602-492-8940www.Mobile-Logix.com
Material / Inventory Reorder Alerts
MaterialInventory
[email protected] 602-492-8940www.Mobile-Logix.com [email protected] 602-492-8940www.Mobile-Logix.com
Vehicle/Equipment Maintenance Management
Vehicle / EquipAssigned to Sub /
Supervisor
Update / AlertVehicle / Equipment
[email protected] 602-492-8940www.Mobile-Logix.com
Field to Control Tower Workflow
Field Select ActivitySelect In ProgressSelect Complete
Time/GPS Reflected in Record
Updates from Field on All Activities Are displayed in
Control Tower Status
www.Mobile-Logix.com
[email protected] 602-492-8940www.Mobile-Logix.com
Safety Certification Reports / Meetings
Sub Contractor Insurance On File
Safety Qualification
Meeting Requirements:Pre Construction Meeting
Site Safety OrientationForeman’s Site Requirement Review
Foreman’s MeetingSafety Review
Daily Safety Walk Around Checklist
www.Mobile-Logix.com
[email protected] 602-492-8940www.Mobile-Logix.com [email protected] 602-492-8940www.Mobile-Logix.com
Key Integration ERP / CRM Points
Leverage existing•Configure All Master Data
– Employee Master– Inventory Master– Vendor Master– Equipment Master– Material Master
Connect master data with Event Monitor for Master Data Updates