Date post: | 12-Jul-2015 |
Category: |
Technology |
Upload: | outsystems |
View: | 340 times |
Download: | 2 times |
Mobile Field Services App
Mobilize your field technicians to
reduce operating costs
and increase efficiency
63%of leading service organizations say that
investment in mobile is a key strategy for
improving field service performance
source: Aberdeen Group
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Why go mobile?
For field service teams
1. Increase the number of jobs completed each day
2. Improve the first-time fix rates
3. Reduce the downtime of customers
4. Reduce fuel costs
5. Improve forecasting and planning for service
demand
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Top Strategic Initiatives
Of best-in-class companies
1. Improve forecasting of and planning for future service
demand
2. Increase availability of service knowledge in order to
diagnose and resolve service issues more quickly
3. Invest in mobile tools to provide technicians with better
access to information in the field
4. Develop real-time visibility into field assets (i.e. people,
parts, vehicles)
5. Implement predictive/prescriptive analytics to enable
proactive service vs. reactive break/fix service
Source: Aberdeen Group, January 2014
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Field Services AppOverview
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Work orders for the day
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Inventory planning
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Complete Customer Details
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On-screen customer signature
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Customer Feedback Capture
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And much more…
• Day planning based on scheduled work orders
• Inventory checks to ensure all parts are available for planned
work orders
• Find field technicians free slots in order to schedule a new
customer installation work order
• Review customers’ service details and past purchases to
enable field technicians to offer new service upgrades
• Information on customers’ special requirements or home
configurations
• Customers are able to schedule installations for times they
know they’ll be available
• Customers can reschedule an intervention with a technician
on the spot
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Why deliver your Field Service
App with OutSystems?
Your
Requirements
UI and workflows tailored
to your specific business
processes and user needs.
Three weeks.
Done!
Your fully customized
Field Service App ready
in as little as three weeks.
Integrate
Easily
Pluggable to your data with
ready-to-use connectors
and templates.
Change and
Evolve Fast
Make and deploy changes
to the Field Service App
and workflows in minutes.
Secure and
Compliant
Runs within your IT
compliance and security
parameters, cloud or on-
premises
No
resources?
We’ll build it for you
with our expert global
services teams.
Learn more at:
http://www.outsystems.com/apps/field-services-app/