FILLING THE GAP“STANDARD PROCESSES”
Created By:
Emily M
Larry H
Larry B
Andy S
Mark Y
Standard Work Processes
Standard work – system of developing the best known method for performing a task or job.
Every person performs the job in the same way, following the process for the best known method.
What is a process?
A series of individual operations that must occur in a specific sequence to create a design, complete an order, or produce a product
Having a process helps us see waste
So how do you create a process?
Creating a Process
Focus on organizationSortSet in Order
Make sure all team members are able to use the process
Sort
Step 1For Example: What is the first thing you do
when you are going to make an ice cream sundae at home?
Determining what is neededIdentify required steps in the process
Set in Order
After you have determined everything you need and the steps needed, what do you do next?
OrganizeDecide the order to do the steps
CREATING A PROCESS FOR MAKING AN ICE
CREAM SUNDAE
Est. 1988
No standard Process
IPMM Ice Cream Shoppe
Rules of the Simulation
Everyone is on the same team You will have a total of 8 orders to fulfill All of your supplies are available on the
table in front of you like at SubwayYou won’t need any “getting” actions i.e
“getting out a bowl” Order are complete when they are
placed in the “Serving Location”
Here are your materials/tools/ingredients
Sort Using the materials
we have supplied write out all the steps you would do on post it notes
One step per post it
Why do we do it this way?
Set in Order
Step by step put them up
Everyone agrees on order of the stepsWhy?
Fill out order forms
Run Test Run 10 Minutes to brainstorm and setup table
and materials. Keep in mind:
You must follow steps as written since as a team you determined them as the best possible way
Remember our training on Pull System and Kanban
Pull system Pull system strives to eliminate wasteKanban
You must tape the Scoops – to keep in a scoop shape
Each order must have 2 scoops Just like in the shop, Accuracy,
Presentation and Cleanliness are important. You will be judged on these criteria to get a winner!
Your 10 minutes start NOW!
So….
Do you like the order?
Did it run smoothly?
Do you need to change anything?
Let’s try it again!
How We Standardize Getting the process written in a public way Notifying everyone that it is now the
standard Training everyone involved Run audits to make sure that it is running
smoothly
MOST IMPORTANTLY
Everyone should do this process the same way everyday/every time
Why Standardize
Everyone doing job the same way – because that is defined as the best way by the team
If there is a new finding of a new best way that becomes everyone’s new best way
We improve everyone’s process not just how one person does it.
Kaizen improves a standard