Chapter 1

Introduction

Industry profile

Information technology (IT) is the acquisition, processing, storage and dissemination of vocal,

pictorial, textual and numerical information by a microelectronics-based combination of

computing and telecommunications. The term in its modern sense first appeared in a 1958 article

published in the Harvard Business Review, in which authors Leavitt and Whisler commented that

"the new technology does not yet have a single established name. We shall call it information

technology (IT)

IT is the area of managing technology and spans wide variety of areas that include but are not

limited to things such as processes, computer software, information systems, computer hardware,

programming languages, and data constructs. In short, anything that renders data, information or

perceived knowledge in any visual format whatsoever, via any multimedia distribution

mechanism, is considered part of the domain space known as Information Technology (IT). IT

provides businesses with four sets of core services to help execute the business strategy. These

four core services are broken into business process automation, providing information,

connecting with customers, and productivity tools.

IT professionals perform a variety of functions (IT Disciplines/Competencies) that ranges from

installing applications to designing complex computer networks and information databases. A

few of the duties that IT professionals perform may include data management, networking,

engineering computer hardware, database and software design, as well as management and

administration of entire systems. Information technology is starting to spread further than the

conventional personal computer and network technology, and more into integrations of other

technologies such as the use of cell phones, televisions, automobiles, and more, which is

increasing the demand for such jobs.

In the recent past, the Accreditation Board for Engineering and Technology and the Association

for Computing Machinery have collaborated to form accreditation and curriculum standards for

degrees in Information Technology as a distinct field of study as compared to Computer Science

and Information Systems today. SIGITE (Special Interest Group for IT Education) is the ACM

working group for defining these standards. The Worldwide IT services revenue totaled $763

billion in 2009.

Information technology in India

The Indian Information Technology industry accounts for a 5.19% of the country's GDP and

export earnings as of 2009, while providing employment to a significant number of its tertiary

sector workforce. More than 2.5 million people are employed in the sector either directly or

indirectly, making it one of the biggest job creators in India and a mainstay of the national

economy. In 2010-11, annual revenues from IT-BPO sector is estimated to have grown over

US$76 billion compared to China with $35.76 billion and Philippines with $8.85 billion. India's

outsourcing industry is expected to increase to US$225 billion by 2020. The most prominent IT

hub is Bangalore. The other emerging destinations are Chennai, Hyderabad, Coimbatore,

Kolkata, Kochi, Pune, Mumbai, Ahmedabad , NCR . Technically proficient immigrants from

India sought jobs in the western world from the 1950s onwards as India's education system

produced more engineers than its industry could absorb. India's growing stature in the

Information Age enabled it to form close ties with both the United States of America and the

European Union. However, the recent global financial crises has deeply impacted the Indian IT

companies as well as global companies. As a result hiring has dropped sharply and employees

are looking at different sectors like the financial service, telecommunications, and manufacturing

industries, which have been growing phenomenally over the last few years.

India's IT Services industry was born in Mumbai in 1967 with the establishment of Tata Group

in partnership with Burroughs. The first software export zone SEEPZ was set up here way back

in 1973, the old avatar of the modern day IT park. More than 80 percent of the country's software

exports happened out of SEEPZ, Mumbai in 80s.

Each year India produces roughly 500,000 engineers in the country, out of them only 25% to

30% possessed both technical competency and English language skills, although 12% of India's

population can speak in English. India developed a number of outsourcing companies

specializing in customer support via Internet or telephone connections. By 2009, India also has a

total of 37,160,000 telephone lines in use, a total of 506,040,000 mobile phone connections, a

total of 81,000,000 Internet users—comprising 7.0% of the country's population, and 7,570,000

people in the country have access to broadband Internet— making it the 12th largest country in

the world in terms of broadband Internet users. Total fixed-line and wireless subscribers reached

543.20 million as of November, 2009.

In India till 1991

The Indian Government acquired the EVS EM computers from the Soviet Union, which were

used in large companies and research laboratories. In 1968 Tata Consultancy Services—

established in SEEPZ, Mumbai by the Tata Group—were the country's largest software

producers during the 1960s. As an outcome of the various policies of Jawaharlal Nehru (office:

15 August 1947 – 27 May 1964) the economically beleaguered country was able to build a large

scientific workforce, third in numbers only to that of the United States of America and the Soviet

Union. On 18 August 1951 the minister of education Maulana Abul Kalam Azad, inaugurated

the Indian Institute of Technology at Kharagpur in West Bengal. Possibly modeled after the

Massachusetts Institute of Technology these institutions were conceived by a 22 member

committee of scholars and entrepreneurs under the chairmanship of N. R. Sarkar.

Relaxed immigration laws in the United States of America (1965) attracted a number of skilled

Indian professionals aiming for research. By 1960 as many as 10,000 Indians were estimated to

have settled in the US. By the 1980s a number of engineers from India were seeking employment

in other countries. In response, the Indian companies realigned wages to retain their experienced

staff. In the Encyclopedia of India, Kamdar (2006) reports on the role of Indian immigrants

(1980 - early 1990s) in promoting technology-driven growth:

The United States’ technological lead was driven in no small part by the brain power of brilliant

immigrants, many of whom came from India. The inestimable contributions of thousands of

highly trained Indian migrants in every area of American scientific and technological

achievement culminated with the information technology revolution most associated with

California’s Silicon Valley in the 1980s and 1990s.

The National Informatics Centre was established in March 1975. The inception of The Computer

Maintenance Company (CMC) followed in October 1976. Between 1977-1980 the country's

Information Technology companies Tata Infotech, Patni Computer Systems and Wipro had

become visible. The 'microchip revolution' of the 1980s had convinced both Indira Gandhi and

her successor Rajiv Gandhi that electronics and telecommunications were vital to India's growth

and development. MTNL underwent technological improvements. Between 1986-1987, the

Indian government embarked upon the creation of three wide-area computer networking

schemes: INDONET (intended to serve the IBM mainframes in India), NICNET (the network for

India's National Informatics Centre), and the academic research oriented Education and Research

Network (ERNET).

1991–2001

Regulated VSAT links became visible in 1985. Desai (2006) describes the steps taken to relax

regulations on linking in 1991:

In 1991 the Department of Electronics broke this impasse, creating a corporation called Software

Technology Parks of India (STPI) that, being owned by the government, could provide VSAT

communications without breaching its monopoly. STPI set up software technology parks in

different cities, each of which provided satellite links to be used by firms; the local link was a

wireless radio link. In 1993 the government began to allow individual companies their own

dedicated links, which allowed work done in India to be transmitted abroad directly. Indian firms

soon convinced their American customers that a satellite link was as reliable as a team of

programmers working in the clients’ office.

Videsh Sanchar Nigam Limited (VSNL) introduced Gateway Electronic Mail Service in 1991,

the 64 kbit/s leased line service in 1992, and commercial Internet access on a visible scale in

1992. Election results were displayed via National Informatics Centre's NICNET.

The Indian economy underwent economic reforms in 1991, leading to a new era of globalization

and international economic integration. Economic growth of over 6% annually was seen between

1993-2002. The economic reforms were driven in part by significant the internet usage in the

country. The new administration under Atal Bihari Vajpayee—which placed the development of

Information Technology among its top five priorities— formed the Indian National Task Force

on Information Technology and Software Development.

Wolcott & Goodman (2003) report on the role of the Indian National Task Force on Information

Technology and Software Development:

Within 90 days of its establishment, the Task Force produced an extensive background report on

the state of technology in India and an IT Action Plan with 108 recommendations. The Task

Force could act quickly because it built upon the experience and frustrations of state

governments, central government agencies, universities, and the software industry. Much of what

it proposed was also consistent with the thinking and recommendations of international bodies

like the World Trade Organization (WTO), International Telecommunications Union (ITU), and

World Bank. In addition, the Task Force incorporated the experiences of Singapore and other

nations, which implemented similar programs. It was less a task of invention than of sparking

action on a consensus that had already evolved within the networking community and

government.

The New Telecommunications Policy, 1999 (NTP 1999) helped further liberalize India's

telecommunications sector. The Information Technology Act 2000 created legal procedures for

electronic transactions and e-commerce.Throughout the 1990s, another wave of Indian

professionals entered the United States. The number of Indian Americans reached 1.7 million by

2000. This immigration consisted largely of highly educated technologically proficient workers.

Within the United States, Indians fared well in science, engineering, and management.

Graduates from the Indian Institutes of Technology (IIT) became known for their technical

skills. Thus GOI planned to established new Institutes specially for Information Technology to

enhance this field. In 1998 India got the first IT institute name Indian Institute of Information

Technology at Gwalior. The success of Information Technology in India not only had economic

repercussions but also had far-reaching political consequences. India's reputation both as a

source and a destination for skilled workforce helped it improve its relations with a number of

world economies. The relationship between economy and technology—valued in the western

world—facilitated the growth of an entrepreneurial class of immigrant Indians, which further

helped aid in promoting technology-driven growth.

2001–present

India is now one of the biggest IT capitals in the modern world.

The economic effect of the technologically inclined services sector in India—accounting for 40%

of the country's GDP and 30% of export earnings as of 2006, while employing only 25% of its

workforce—is summarized by Sharma (2006):

The share of IT (mainly software) in total exports increased from 1 percent in 1990 to 18 percent

in 2001. IT-enabled services such as backoffice operations, remote maintenance, accounting,

public call centers, medical transcription, insurance claims, and other bulk processing are rapidly

expanding. Indian companies such as HCL, TCS, Wipro, and Infosys may yet become household

names around the world.

Today, Bangalore is known as the Silicon Valley of India and contributes 33% of Indian IT

Exports. India's second and third largest software companies are head-quartered in Bangalore, as

are many of the global SEI-CMM Level 5 Companies.

And Mumbai too has its share of IT companies that are India's first and largest, like TCS and

well established like Reliance, Patni, LnT Infotech, i-Flex, WNS, Shine, Naukri, Jobspert etc. are

head-quartered in Mumbai. and these IT and dot com companies are ruling the roost of Mumbai's

relatively high octane industry of Information Technology.

Such is the growth in investment and outsourcing, it was revealed that Cap Gemini will soon

have more staff in India than it does in its home market of France with 21,000 personnel in India.

On 25 June 2002 India and the European Union agreed to bilateral cooperation in the field of

science and technology. A joint EU-India group of scholars was formed on 23 November 2001 to

further promote joint research and development. India holds observer status at CERN while a

joint India-EU Software Education and Development Center is due at Bangalore.

Company profile

Clockwork Business Solutions Private Limited "Clockwork" is an ISO 9001:2000 certified

company incorporated in India in November 2003.

Clockwork is a fast growing Information Technology driven business solutions provider to

global clients through onsite presence, dual-shore presence and off-shore global delivery centres.

Clockwork delivers superior business value to global clients through a combination of process

excellence, cutting edge technology skills, domain expertise, quality frameworks, service

delivery innovation, commitment to long-term client relationships and strategic alliances with

leading technology providers.

Clockwork’s client-centric focus and the objective to build value adding enduring partnerships

with the Clients have enabled our Clients scale several highs.

Our Vision

Our Vision is, "To be the preferred partner of our clients delivering information technology

driven business solutions enabling their sustainable growth".

Our Mission

Our Mission is, "To transform cutting edge technologies and business processes into business

solutions of value for our clients."

Our Values

The following core values reflect what is truly important to us as an organization and underpins

our corporate culture:

Excellence - We pursue excellence in everything we do and approach every challenge with a

determination to succeed.

Passion - We relentlessly pursue our beliefs and goals, and energize others along the way.

Innovation - We continually innovate in whatever we think, do and deliver to our clients.

Integrity - We are open, honest, fair, consistent and ethical in all our dealings.

Transparency - We believe in complete transparency in all our dealings and conduct all

business activities in a manner that is lawful and fair to our clients, employees, other

stakeholders and our communities.

Teamwork - We support each other and work together to achieve our business objectives

successfully.

Respect - We appreciate our diversity and believe that respect - for our clients, employees,

partners, and all those with whom we interact - is an essential element of all positive and

productive business relationships.

What We Do

We deliver superior business value to global clients through a combination of process excellence,

cutting edge technology skills, domain expertise, quality frameworks, service delivery

innovation, commitment to long-term client relationships and strategic alliances with leading

technology providers.

Our solutions are aimed at supporting clients sustain growth, help accelerate innovation and

maximize value from business and IT initiatives.

Clockwork provides a complete range of services around IT that enables sustainable business

growth of our clients. Clockwork’s offerings span Business Process Consulting, IT Consulting,

Packaged Application Implementation and Maintenance, Systems Integration, Application

Development & Maintenance, Independent Testing and Validation, IT Infrastructure

Management and Information Management Services.

Our infrastructure, delivery processes and the sourcing models - off-shoring, near-shoring, dual-

shoring and on-site - enable us to deliver reliable, scalable and cost-effective technology-driven

business solutions.

How We Deliver

Our domain expertise, technical skills and vast collective experience provide a strong foundation

to guide our clients during the entire lifecycle of their technology driven business or IT initiative.

As every initiative is unique, we offer choice of engagement models for our clients to realise

their goals. Irrespective of the engagement model employed, our approach will always be that of

a collaborator.

Our Programme management, Project Management, Service delivery and Service support

methodologies are based on best-in class methodologies like PMI’s PMBOK, ITIL framework

etc.

Our quality systems create strong predictive and diagnostic focus, delivering measurable

performance, faster turnaround, higher productivity and on-time deliveries.

We lay a strong emphasis on continuous knowledge acquisition, retention and augmentation.

Hence, on an ongoing basis, we at Clockwork ensure best practices are institutionalized and

leveraged to deliver value to the client.

Our Technical Competencies

Programming Languages & Environments

J2EE, JAVA, JSP, Servlets

C, C++, Win 32 API, Win Socket programming

Microsoft .NET suite skills – C#, ASP.Net, VB.Net etc.

SQL, Oracle PL/SQL, Oracle Developer Suite

PHP, CGI/PERL

XML, XSLT, SOAP, Web Services

HTML, DHTML, JavaScript, Macromedia Flash, CSS, ASP, ASPX, Active X

COM, DCOM, COM+, MDAC, MAPI, CDO, RMI

J2EE Application Servers - BEA Web Logic, IBM Web Sphere, Oracle iAS, Tomcat, iPlanet

RDBMS / Databases - Oracle, Microsoft SQL Server, IBM DB2, Sybase, Informix, MySQL,

MS Access, IBM DB2

ERPs and Industry Solutions - SAP Business One (B1) with add-on for Constructions,

Textiles, Tile Industry; SAP Business All in One (A1); SAP Business All in One Fast Start

(A1FS); IMC vertical (e.g. equipment manufacturing, consumer electronics, textile, glass etc)

solutions

EAI Tools - Magic iBolt

Server Technologies – Microsoft Server, Linux, Solaris

Virtualisation Technologies – VMWare, Hyper-V, Virtual Iron, Plate Spin

Modeling Tools - Rational Rose, Requisite Pro, ERWin, Oracle Designer

Process Methodology Rational Unified Process (RUP); Oracle Application Implementation

Methodology (AIM)

QA & Testing

Mercury – WinRunner, LoadRunner, Kintana

Rational - Robot, Performance Tester

Segue – Silk Test, Silk Performer

Strategic Partnerships

We have established several strategic partnerships with leading technology solutions providers to

provide best business solutions to our clients structured around the best technology solutions

available in the marketplace.

Some of our strategic partnerships with the leading vendors in the market:

We are an SAP Business One channel partner since early 2006 when

Business One was launched in India.

Clockwork is a an iBolt Integration Partner for India.

Clockwork is an exclusive distributor as well as implementer of ZedIT's

web integration products for SAP Business One for the regions India

and Srilanka.

Consulting services

Clockwork’s consulting services ensure that clients stay competitive, profitable and achieve

sustainable growth in the ever changing and complex market scenarios by helping them reinvent

swiftly, continuously and sustainably.

Clockwork’s depth and breadth of business process knowledge and technical know-how

provides a foundation for creating a model that is tailored specifically for our client’s

organization, and that allows it to keep pace with the latest business trends and technological

advances.

We provide consulting services in the following domains:

Business Process Consulting

Business process consulting

Clockwork’s unique Business Process Consulting approach helps organisations achieve optimal

alignment of people, processes, systems and their strategic objectives. By applying best-in-class

tools, methodologies and operating experience, Clockwork gives business managers a view into

their operations, identifying bottlenecks and designing opportunities for optimal performance of

their processes.

Clockwork’s business process consulting service enables organisations envision new business

models and streamline processes that are agile and adaptable while creating a roadmap for

migration and successfully migrate.

We render our expertise on the following areas of business process consulting:

Business process analysis and assessment

Business process mapping

Stress testing of existing processes

New business process design

Roadmap creation for migrating to new business process

Migration and establishing continuous process optimisation frameworks

IT consulting

In today’s competitive world, Information Technology’s role is undergoing a paradigm shift.

Business Technology (as IT is being referred to now a these days) is being actively employed to

enable top-line growth, reduce operating cost, increase customer focus et al to achieve much

needed sustainable competitive advantage.

We, at Clockwork, bring together key IT Consulting Services to help our clients strategically

align their IT function to business strategy and help their business achieve much needed agility

and sustainable competitive advantage. While delivering IT Consulting Services Clockwork

leverages its deep business knowledge, hands-on technology skills, latest frameworks & tools

and home-grown methodologies.

Clockwork’s IT Consulting Services include:

IT Strategy and Governance Framework development and implementation to help

organizations govern and manage priorities, people and processes and run IT

functions like a business division.

Enterprise Architecture Service to help organizations to review their existing

Enterprise Architecture (EA), define new EA and deploy new EA.

IT Process and Service Management service to help organizations achieve IT

Process Maturity and track measurable business benefits.

Information Risk Management service to help organizations minimize

organization risks by taking into account regulatory compliance requirements,

environmental risks, business models, technology capability.

System Performance Management service that identifies system performance

issues, ascertain root causes and prescribes remedial actions.

Enterprise solutions

Enterprise solutions facilitate effective business management and real time information

accessibility for internal and external users.

Clockwork delivers comprehensive, efficient, and robust Enterprise Solutions tailored to

enterprise’s needs and are aimed at collection, collation and dissemination of complex

information across enterprise and in some cases beyond enterprise. Clockwork’s Enterprise

Solutions are developed around leading global products.

Clockwork caters to complete lifecycle requirement of Enterprise Solutions - implement,

optimize, support and upgrade – and has equal focus and emphasis on each of these aspects.

Learn more about the following areas:

SAP Solutions

SAP Business All-in-One (A1/A1FS)

SAP Business One

EAI Solutions

SAP Business One IS Components

SAP Business One Web Integration Products

SAP Solutions

Clockwork offers SAP Enterprise Solutions to enterprises of every size and delivers the

following benefits:

Consolidate information across disparate systems

Tightly integrated business functions

Streamlined and optimized operations

Real-time information access

Business agility

Clockwork has a proven track record and expertise of implementing and supporting SAP

solutions in a range of industry verticals – Hi-Tech, Life Sciences, Manufacturing, Construction,

Trading, Textiles etc.

As a strategic partner of SAP and with a view to optimize business processes, Clockwork offers

business consulting and implementation services to enterprises in implementing the following

SAP Solutions:

Learn more about the following areas:

SAP Business All-in-One (A1/A1FS)

SAP Business One

SAP Business All-in-One (A1)

SAP Business All-in-One solutions best fit the needs of midsize companies looking for

comprehensive, integrated industry solutions to power their businesses end-to-end. Unlike other

business software on the market, SAP Business All-in-One offers businesses a single

configurable solution to manage everything from financials, human resources, procurement,

inventory, manufacturing, logistics, product development, and corporate services, to customer

service, sales, and marketing.

Clockwork has been helping global companies reap the business benefits of successfully

implementing SAP Business A1/A1FS solution. Our SAP Business A1/A1FS implementation

and consulting expertise includes Finance and Costing, Logistics, Manufacturing, Sales and

Distribution, Plant Maintenance, and Human Resources.

Quick Facts:

We are the first SAP Partner worldwide to win a customer for "SAP Business All-in-

One Fast Start (A1FS)", introduced by SAP in February 2008 for the Asia ‐Pacific‐Japan

(APJ) Region.

We have, in collaboration with MNC implementer, delivered 13 SAP A1 solutions for a

group company in UAE.

Our SAP Business All-in-One services cover the entire gamut – solution identification, business

process analysis, business process mapping, solution configuration, customisation/enhancement

of SAP functionality, integrating SAP with other systems, legacy data porting, post-

implementation support and upgradation.

At Clockwork every SAP implementation project is structured around Project Management

Institute’s “Project Management Body of Knowledge” framework and is implemented using the

SAP’s "ASAP" methodology.

SAP Business One

The SAP Business One application integrates all core business functions across enterprise –

including financials, sales, customer relationship management, e-commerce, inventory, and

operations. Unlike many other small business solutions on the market today, SAP Business One

is a single application, eliminating the need for separate installations and complex integration of

multiple modules. As a strategic and top rated partner of SAP, Clockwork offers business

consulting and implementation services to enterprises of every size in implementing the SAP

Business One Solution that delivers the following business benefits:

Consolidate information across disparate systems

Tightly integrated business functions

Streamlined and optimized operations

Real-time information access

Business agility

Clockwork's range of implementation services are carefully aligned with SAP Business One to

include - strategic planning, defining business requirements, configuration, testing, deployment,

upgrades, maintenance, optimization and support.

Clockwork has a proven track record and expertise of implementing and supporting SAP

solutions in a range of industry verticals viz.,

Industrial Machinery and Components

Discrete Manufacturing

Automobile

Fabrication

Forging

Casting

Machining

Stamping

Electronic Manufacturing Services

Real Estate and Construction

Trading

Professional Services

IT/Hi-Tech

Textile and Apparel Manufacturing

Life Sciences

Clockwork Extends SAP Business One Features:

While the common business processes are addressed by SAP Business One product, to cater to

the special and local process needs of select Industry/Businesses, Clockwork has developed and

deployed several Industry Solution Components seamlessly integrated with SAP Business One.

Some of Clockwork’s Industry Solution Components are:

Advance Manufacturing Solution - for discrete manufacturing – comprising of:

Several variants of Quality Control Solution - Incoming, In-process, outgoing

Routing Solution

Sub-contracting Solution

Capacity Planning and Scheduling Solution

Production Costing Solution

Drawing Master Solution

Trading Solution

Bulk Email Solution

Fixed Asset Solution

Plant Maintenance Solution

Payroll Solution

HR Management Solution

Realty and Construction Solution

Textile Solution

Granite Solution

Pre-production Costing Solution

Excise Solution

Purchase Requisition Solution

Quick Facts:

Consistently top-rated SAP Channel Partner in India.

Showcased the first customer presentation of SAP Business One at the SAP

Business One launch for South India in March 2006.

Worked with SAP Labs, India and China to validate the latest versions of SAP

Business One.

HP India conferred Clockwork the “HP Award for Outstanding Contribution to SAP

Business One for 2007”.

Clockwork is the first Partner in India to deliver a SAP Business One solution to a

Life Sciences company.

Clockwork has implemented SAP Business One in more than 39 businesses.

Clockwork is the only SAP Business One Partner in India to have a dedicated

Support Team fully trained and qualified to address any issues raised by the clients.

Clockwork Delivers Comprehensive Solutions

Clockwork’s SAP Business One solution extensibility approach doesn’t end with delivering SAP

Business integrated with “standard” Industry Solution Components. Clockwork, with its several

strategic technology and product partnerships, delivers a comprehensive solution that could

involve:

Integrating SAP Business One with legacy applications/databases using Magic

Software’s EAI tool iBolt.

Web enabling SAP Business One using zedIT’s SAP Business One Web Integration

Products.

Adding ‘Mobility’ dimension to SAP Business One:

Integration of SAP Business One with Barcode, RFID, Point-of-sale and Bio-

metric solutions.

Integration of SAP Business One with Mobile Applications - Development of

PDA/Mobile Handset applications for capturing field data and pushing the

data into and pulling the data from SAP Business One.

Clockwork extends SAP Business one by leveraging its strategic partnerships and its own IP and

certain niche in-house capabilities.

Clockwork’s Solutioning Approach

Clockwork's range of implementation services are carefully aligned with SAP Business One to

include - strategic planning, defining business requirement, configuration, testing, deployment,

upgradation, maintenance, optimization and support.

At Clockwork every SAP Business One implementation project is structured around Project

Management Institute's "Project Management Body of Knowledge" framework and is

implemented using the SAP’s "Rapid Implementation Methodology". At each phase of the SAP

Business One implementation life cycle, Clockwork’s consultants work with clients to

understand and articulate their business objectives, customise & configure the product

appropriately to ensure the solution delivers aspirational business benefits and sustainable long-

term value, of course by effectively monitoring the project progress to deliver the solution on-

time and within budget.

Our time-tested implementation methodology aims at capitalising on:

Our SAP Business One product knowledge

Our Knowledge of business processes of several industry verticals

Our extensive experience of effective client engagement and user management

Time-tested Industry Solution Components developed by us that work seamlessly

with SAP Business One

Best-of-the-breed Project Management and Service Delivery frameworks

SAP Business One Industry Solution Components

While the common business processes are addressed by SAP Business One solution, to cater to

the special and local process needs of select industry/process specific verticals, Clockwork has

developed and deployed several Industry Solutions – Textile, Construction, Granite, Excise, Sub-

contracting, Purchase Requisition, Routing, Quality Control, etc.

Textile Solution

Clockwork has developed "Textile Solution" to cater to the specific requirements of the textile

industry e.g. checking the inventory status at various levels, specific reports requirement such as

the bale specific report etc.

Construction Solution

The "Construction Solution" has been developed to cater to construction industry’s requirement

of key engineering functionalities such as Rate Analysis, Bill of Quantity, Tender Management

etc.

Granite Solution

This solution has been developed to address the special process needs of Granit vertical - the

Granite Routing Process links the sequence of production operations to be performed based on

Bill of Materials (BOM).

It consists of a batch add-on, Production Order add-on and a Routing add-on.

Excise Solution

The "Excise Solution" component has been developed by Clockwork keeping in mind the

standard forms as well as the periodic revisions in the regulatory norms.

Sub-contracting Solution

Clockwork has developed the "Sub-contracting Solution" to enable material tracking as well as

tracking of sub contractor costing to appropriately reflect in the product costing.

Purchase Requisition Solution

Clockwork has developed "Purchase Requisition solution" for effective management of purchase

process in an enterprise.

Routing Solution

Clockwork has developed the "Routing solution" for manufacturing industries to enable WIP

tracking.

Quality Control Solution

This quality solution has been developed to ensure tight integration with customer’s quality

process and for tracking rejected & rework items as these affect the overall costing.

Enterprise Application Integration Solutions

EAI Solutions are aimed at creating an integrated business environment with automated

processes that consolidate the disparate data and systems, quickly and simply. Through

integration, the business can optimize and extract the maximum benefits from valuable, but

previously dispersed business information.

Clockwork offers Enterprise Application Integration services in the following areas:

Inter-Enterprise Application Integration

Intra-Enterprise Application Integration

Legacy Application Integration

Clockwork’s EAI Solutions are developed and implemented around Magic Software’s iBOLT

integration suite which easily integrates the various applications running on diverse databases,

operating systems, and platforms. Additionally, our integration expertise emanates from in-depth

knowledge of legacy applications, ERP, SCM, CRM, Middleware products and other open

system tools. Of course, we always rely on the technical strength of our strategic partners like

SAP, Magic Software etc.

SAP Business One Web Integration Products

Whether you are looking to setup an online store or enable access to your SAP Business One to

your sales force on the move or looking to integrate your existing web-application with SAP

Business One or you want to keep in touch with your customers through a customised web

portal, we have a solution! We are an exclusive national distributor of zedIT's Web Integration

Products for SAP Business One (http://www.zedsuite.com) for India and Srilanka as well as

exclusive implementers. To help our clients reap the benefits of implementing SAP Business

One and exposing it to web for seamless transactions,we deliver the following solutions:

E-Commerce Solution

It helps you to quickly and easily create an online store where customers can easily view and

purchase your products on the Web. Integrated seamlessly with SAP Business One, zed E-

Commerce will help you grow your business, lower overhead costs, and enhance customer

satisfaction.

Transform your static Web site into a dynamic selling solution that is fully integrated with SAP

Business One's back-end inventory management and order fulfilment processes!

WebCRM Solution

Industry Solutions

We recognize that every industry we serve has a unique set of challenges and needs. In

association with our strategic product partners we deliver industry specific solutions that help our

clients address their specific challenges, optimize asset utilisation, enhance productivity, reduce

costs, accelerate innovation and ultimately realize maximum value.

Find out more about our Industry Solutions:

Healthcare Solutions

Hospitality Solutions

Sugar Industry Solutions

Distillery Solutions

Healthcare Solutions

Our healthcare solutions are aimed at providing real-time patient information, automate billing,

address compliance reporting, minimizing medical errors etc. Our solutions address the needs of

all or select segments of the healthcare services vertical as depicted below:

We deliver the following Healthcare Solutions in association with our strategic product partner:

Hospital Information System (HIS)

Practice Management System (PMS)

Laboratory Information System (LIS)

Radiology Information System (RIS)

Pharmacy & Stores Information System (PIS)

Blood Bank Information System (BIS)

Electronic Record Management System (EMRS)

Hospitality Solutions

Expenses, unforeseen fluctuations in occupancy, business process complexity, increasing

competition are some of the major challenges hotels and the hospitality sector at large is

confronted with. Our Hospitality Solutions are total enterprise solutions for the hospitality

industry focusing on hotel, resort and convention markets and are aimed to help our clients

increase their revenue, improve productivity, centralize processes and reduce costs.

Our Hospitality Solutions include:

Integrated Hotel Management System

Central Reservations Management System

F&B Management System

Restaurant Management System

Banquets Management System

Sugar Industry Solutions

Sugar Industry faces many specific challenges in addition to conventional challenges owing to

seasonality of production, agrarian linkages, participation of large number of temporary works

etc. Our Sugar Industry Solutions cover all of the major processes ranging from Financial

Accounting and Budgetary Control to Inventory Management to Cane Process Management to

Chemical Lab Management.

Our Sugar Industry Solutions include:

SAP based integrated ERP System for Sugar Industry

Cane Yard Management System

Cane Accounting System

Sugar and by-Products Sales Management System

GPS based Vehicle Tracking System

Time Office and Payroll System

Distillery Solutions

Our Distillery Management Solution is aimed at automating the primary distillation processes

and support data capture and reporting pertinent to several segments of primary distillation

processes: input (Molasses consumption tracking) - distillation process (Process parameter

monitoring) - output.

IT Services

We are committed to helping our clients accelerate business growth through technology. In every

engagement, we use a set of proven methodologies that guide our work and we strive to balance

leading-edge technology with cost-effective, reliable, secure, and adaptive IT solutions that meet

or exceed our clients needs.

We know that there is no one solution that will suit every organisation. That is why, regardless of

business size, or industry sector, we work with our clients to understand their challenges to

define and implement service-orientated solutions to meet their specific needs, of course by

keeping in view the big-picture.

Be it providing consultancy, developing a mission critical application, building a robust network

or managing an end-to-end fully outsourced IT solution, we deliver with an unrivalled

commitment to client satisfaction.

Learn more about our following IT Services:

Application Development and Maintenance Services

Mobile Services

Independent Validation Services

Information Management Services

Application Development and Maintenance Services

Our Application Development and Maintenance (ADM) services are aimed at helping our clients

address the challenges of driving innovation, delivering continuous improvement and reducing

costs.

We conceive, design and build applications that are suitable to our clients’ specific business

needs. We deliver superior quality, reliable, modular, flexible, secure and easy to deploy and

easy to maintain applications.

We maintain applications to ensure our clients get the best out of their existing applications

without hindering their business needs or aspirations.

Our delivery methodologies are based on industry standard process & quality frameworks, tools,

structured knowledge and ensure highest quality, maximum reusability, optimum performance,

high availability of the applications ultimately delivering the time-to-market and cost benefits to

our clients.

We offer best-in-class shared and dedicated application development and maintenance services

and include

Solution Architecture and Design Services

Technical Design Services

Offshore Product Development Services

Custom Application Development Services

Application Enhancement Services

Application Migration Services

Application Maintenance Outsourcing Services

Mobile Services

Our Mobile Solutions are designed to keep our client's remote sales force, employees working

from home, service personnel at customer sites or executives on the move effective and agile.

We deliver complete mobile/wireless solutions to carryout transactions in the field/on the move

through mobile devices (ordinary mobile hand-sets, advanced PDAs, Blackberry, RFID Reader,

Barcode Reader, GPS with GSM/GPRS devices et al) and synchronize such transactions with

virtually any back-end application, system or database.

We provide mobile solutions tailored to our client's business needs and technical requirements.

Our core strength is in delivering mobile solutions that are user-friendly, secure and manageable

and our team is extensively experienced in developing and deploying very small to large-scale

mobile applications across industry verticals and across technology platforms - iPhone,

BlackBerry, Windows Mobile, J2ME, Android etc.

Some of our mobile solution capabilities are:

1. Solutions for mobile hand-held devices (Symbian,iPhone, BlackBerry, Windows Mobile

devices, J2ME devices, Android devices)

2. Point-of-Sale solutions

3. Point-of-Service solutions

4. Adding mobility dimension to Saleforce Automation, HRM, CRM and ERP

Applications.

Most of our solutions,

1. Work on most commonly available hand-sets;

2. Facilitate as much as possible structured data capture - user convenience, enhanced

reporting, short transaction time etc;

3. Rely on most commonly available medium - GSM/GPRS, CDMA or equivalent;

"Our solutions are sure to be used by not-so tech-savvy user in the most remote location."

Independent Validation Services

Zero-defect systems are critical for running successful business operations. Our team of

functional and technical experts offers a range of Independent Validation Services that assures

enhanced time-to-market, high-quality, reliable and cost-effective systems by carrying out testing

throughout their lifecycle – from business case to production.

Our team works independently or as a seamless extension to our clients’ team to deliver efficient

and cost-effective testing solutions. Our industry standard framework & methodology, mature

processes, relevant tools ensure the business impacts of usage and changes to the systems remain

predictable.

Our range of Independent Validation Services include:

Business Acceptance Testing Services – To assess changes to the IT environment

match the business needs.

Managed Testing Services – End-to-end testing service to manage and run all

aspects of the testing programme from project planning, test execution and fault

management.

Functional Testing - User Acceptance Testing, Usability Testing, Regression

Testing, System Testing

Non-functional Testing – Performance Testing, Load Testing, Stress Testing,

Security Testing

Domain Specific Testing Services – Helping develop a model for optimization of a

particular domain solution e.g. SAP in a manufacturing vertical.

Information Management Services

In today’s dynamic and competitive market environment, to compete and grow sustainably,

organisations have to rely not only on the current accurate facts that are accessible

instantaneously but also on the ability of the organisations to precisely predict and envision

futuristic scenarios. To help our clients in this endeavour, we enable our clients establish a

reliable and effective business decision making framework by extracting data from voluminous

and disparate sources.

With our range of Information Management solutions spanning the entire information lifecycle

of consolidation-storage-presentation, we deliver the following business benefits to our clients:

Measure, Baseline and benchmark the business performance

Monitor and control business performance on a real-time basis

Discover knowledge and accurately predict certain outcomes

Achieve business agility

Enhance decision making speed

Effectively manage several risks - business, compliance, environment etc

Our Information Management Services team is well-equipped with the necessary training, skill,

experience and tools and is supported by leading technology partnerships to realize maximum

value from available enterprise information.

Our range of Information Management Services include:

Data warehousing (DW) and Business Intelligence (BI) Services

Readiness assessment

BI and DW architecture development

Tool standardization

Data consolidation

Data cleansing & profiling

Information delivery and Management reporting

Enterprise Content Management

Digital Assets Management

Records Management

Web Content Management

IT Infrastructure Services

In today’s technology driven business world, IT Infrastructure plays an all-pervasive role

especially in aiding organisation achieve sustainable competitive advantage, enhance

profitability and ultimately achieve growth. Besides making sure IT infrastructure meets these

expectations, organisations are saddled with the challenges of making sure the IT Infrastructure

supports:

Ever growing regulatory compliance requirement

Rapid business changes

New technology adoption

Clockwork's IT Infrastructure Services are aimed at ensuring IT Infrastructure’s adequacy, high

availability, robustness and responsiveness to business change as well as to technological

changes, besides making sure the IT Infrastructure delivers on its core objectives.

As part of our IT Infrastructure Services, we assume the responsibility of operating all or part of

our clients’ IT Infrastructure.

Backed by excellent technical skills, Industry standard service delivery and support frameworks,

tools, excellent infrastructure and several years of experience we deliver the following IT

Infrastructure Services:

SAP Basis Administration Services

Application Management Services

Database services

Remote Infrastructure management Services

IT Service Desk

SAP Basis Administration Services

We offer SAP Basis administration services for enterprises. Our SAP Basis administration

services include:

User/Password Administration - User Creation, User Lock/Unlock and Password

Resets.

Security Administration - Design/Create Roles, Profiles and Authorizations with

respect to the required Functional Modules.

Transport Management - Transport Management System (TMS) Configuration,

Handling transports across landscape and Troubleshooting Transport Errors.

SAP Basis Administration - Monitoring SAP environment, Lock Entries, Update

Errors, Database Buffers, Background Jobs, Batch Input Sessions, System Logs,

ABAP dumps, SAP Buffers and Backups.

Performance Tuning - Workload Analysis, Transaction Analysis, User Statistics

Analysis, Memory Analysis and Tuning System Performance.

Backup and Recovery - Devising Backup Strategy, Scheduling Online/Offline

Backups, Trouble shooting Backup Failures and Restoring Database in case of

System Crash.

Interface Management - Defining Output Devices, Print and Spool queue

Monitoring, Print System Management and Fax/Mail Server Management.

OSS Notes/SPAM/SAINT - Applying SAP Notes with respect to functional

requirement, Applying Support Packages and Add-ons using SPAM and SAINT.

Application Management Services

Our Application Management Services are aimed at delivering enhanced application availability

and performance and assume complete responsibility for all the applications being used to run

the business smoothly by our clients.

We provide support services for applications like custom built applications, ERP, CRM, SCM;

middleware platforms; key services like database services, email services; and other enabling

technologies.

Our wide ranging Application Management Services include:

Application Monitoring

Performance Tuning

Break-Fix support

Application Support – Incident management

Functional/User query support

User profile management support

L1, L2, L3 technical support

Change Management

Release Management

Problem Management

Disaster Recovery and Business Continuity Support

Database Administration and Support

Database Services

Our Database Services help our clients minimize complexity, enhance data access speed and

avoid data losses. Our team fulfills the role of the Systems Database Administrator and assists

organisations in strategic planning, architecting complex database systems, installing database

applications & configuring relevant parameters, setting up both clustering and replication, and

database backups.

On an ongoing basis, we also assume responsibility for database health monitoring and effecting

failover for both clusters and replicas. Our database specialists work in partnership with either

in-house technical resources or our Solutions Partners, for tablespace maintenance, warehousing,

and optimization.

Our range of Database Services include:

Database Consulting

Application DBA Services – DB design, DB installation, Query optimization

Production DBA Services – Round-the-clock production support, DB security &

audit, DB deployment, Performance tuning, DB backup and recovery etc

Database Migration and Upgradation Services – Database version upgrades,

Database consolidation, Legacy data conversion, Cross-platform migration, Cross-

database migration etc

Remote Infrastructure Management Services

Our Remote Infrastructure Management (RIM) Services provide a flexible and affordable suite

of services to help our clients manage their IT Infrastructure more efficiently and cost-

effectively. We provide effective end-to-end management and support of IT Infrastructure and

assets irrespective of their location by pro-active and predictive monitoring.

Our Remote Infrastructure Management (RIM) services are aimed at aligning IT with business

objectives and deliver the following benefits:

Enhanced IT service availability

Enhanced productivity

Enhanced user experience

Continuous process improvement

Lower risk of IT failure

Reduced cost of IT operations

As part of our RIM services, we can take over end-to-end management of entire IT infrastructure

– including assets and support – from the desktop to the data centre. We support any IT function

that can be run off-site.

IT Service Desk

IT Service Desk is the heart of effective IT Service Management and plays a critical role in

resolving service management issues quickly, efficiently and consistently. We understand that

every minute of IT downtime impacts business productivity and user perception.

Using ITIL methodology and established best practices our IT Service Desk works to prevent

incidents before they happen and help our clients move beyond reactive incident management

into request, problem, configuration and change management that drive higher levels of IT

performance. Our ITIL compliant set of tools extensively support service desk operations,

knowledge management, data analytics and dashboard reporting, remote support capabilities, and

a CMDB.

Our Service Desk delivers the following benefits:

Round the clock help desk availability

Single-point-of-contact accountability for all the incidents

Enhanced service availability

Problem avoidance and continuous process improvement

Pro-active IT Service Management

Enhanced user experience

Our Leadership Team

Clockwork is led by proven global business leaders. Collectively, our leadership team possesses

over 60 years of experience in several functions like Accounts, Finance, IT, etc in several

industry verticals and have worked in geographies like UK, UAE, India etc. Our leadership team

members have previously held senior management roles in blue-chip corporations and large

organisations Some of our Directors are graduates of London Business School.

Clockwork’s Board-of-Directors that provides strategic leadership consists of:

•Mr.Devindra Mankare

•Mr Murli Bhamidipati

• Mr. Hariharan P.I

Mr.DevindraMankare

Devindra is a seasoned IT professional with over 18 years’ cross-functional experience.

Devindra has donned varied leadership roles in technology function and was responsible for

delivering technology services to diverse users – from combatants in armed forces through

aborigines in sub-Saharan Africa and Latin America. One of his assignments also included

delivering cutting-edge technology driven solutions to support environmental sustainability and

social sustainability initiatives.

In his most recent senior level assignments with UK based IT organisations he has led business

development and service delivery effort. Prior to this, while being with Firstsource Solutions Ltd

(erstwhile ICICI OneSource Ltd) he has led software services, Enterprise Data Systems and

Central Service Desk groups and serviced some of the Fortune 500, FTSE 100 and large

domestic clients.

Devindra is an Engineer by background and has graduated from London Business School with

M.Sc. (Sloan Fellowship) in General Management. He also holds professional certifications like

Project Management Professional (PMP) of Project Management Institute, USA; CIISA and

other IT Service Management certifications.

Mr. Murli Bhamidipati

Murli is an experienced professional with over 15 years in the finance and private equity

industry. Murli has worked for blue chip corporations like Goldman Sachs, GE Capital and

Deutsche Bank and has been involved in financings valued at over $3bn across the globe.

Murli has worked in several countries in Europe and is very well connected not only within the

financing sector but also the industrial, aviation and energy sectors. Murli was educated in India,

Germany and the United Kingdom and speaks English and German fluently in addition to several

Indian languages. Murli graduated from the London Business School with an M. Sc. (Sloan

Fellowship) in General Management.

Mr. Hariharan P.I

Hariharan is a Chartered Accountant with over three decades of rich experience including 20

years of work experience in the Middle East, at senior levels.

Hariharan has held senior executive positions in finance and corporate management domains as

Group Financial Controller, Director as well as Chief Executive Officer.

Our Achievements

We have worked with SAP Labs, India and China to validate the latest versions of SAP

Business One 2005B and 2007B.

Showcased the first customer presentation of SAP Business One at the SAP Business

One launch for South India in March 2006.

We were the first Partner in India to deliver a SAP Business One solution to a biotech

(Life Sciences) company.

HP India conferred Clockwork the “HP Award for Outstanding Contribution to SAP

Business One for 2007”.

We are the first SAP Partner worldwide to win a customer for "SAP Business All-in-

One Fast Start (A1FS)", introduced by SAP in February 2008 for the Asia ‐Pacific‐Japan

(APJ) Region.

Chapter 2

Business Benefits of SAP Business Solutions

There has never been a better time to realize the benefits of SAP Business One. With a best-in-

class solution at the right price for your growing business, it has the power to help you boost

productivity, cut costs, seize opportunities, and anticipate challenges as never before.

Increase Revenue

Fast and easy access to real-time information from anywhere in the application helps you

identify new sales opportunities, bring new products to market quickly, and provide business

building levels of customer support and service.

Reduce Costs

Say goodbye to costly upgrades and repetitive customizations associated with efforts to maintain

software compatibility.

Run on One Solution

SAP Business One includes the following integral components: accounting, customer

relationship management, sales, manufacturing, purchasing, banking, and inventory. Fully

integrated solutions from SAP’s independent software vendor partners complement existing SAP

Business One functionality and further address your specific business needs.

Improve Customer Relationships

Customer relationship management arms your team with relevant company-wide data for

stronger sales and support.

Future-Proof Your IT Investment

Why put up with solutions you’ll outgrow? Eradicate slow software performance, outdated

information, limits on data storage, and restrictions on the number of simultaneous users and

locations.

Gain Clearer Insight Instantly

For unprecedented day-to-day control, use dashboards to deliver up-to-the-minute snapshots of

key performance indicators.

Be Alert to Critical Information

SAP Business One features powerful alert functionality that is easy to establish.

Improve Efficiency

One centralized data repository dramatically boosts efficiency and provides the right information

to the right people to eliminate redundant data entry.

Access Local Support

A worldwide network of qualified business partners provides unsurpassed local support.

Get Up and Running Quickly

Take advantage of preconfigured settings that support best business practices and enable easy

implementation so you can get up and running quickly.

Support Multicurrency Transactions

Conduct business transactions and report in multiple currencies.

Speak the Language of Your Customer

With the support of more than 25 languages and more than 40 countries, you can communicate

with customers and vendors worldwide.

Integrate SAP Business One with Microsoft Office

SAP Business One is fully integrated with the Microsoft Office suite of products. This enables

seamless communication within your organization and includes functionality such as sharing

contacts, appointments, and tasks.

Integrate SAP Business One with mySAP™

Business Suite

SAP Business One features an open architecture that seamlessly integrates with the mySAP™

Business Suite family of business applications and with more than 300 applications from

independent software vendors.

SAP Business One provides administrative functions that allow you to customize and back up

data, define currency exchange rates, configure permissions and alerts, and access information

from non-SAP software. In addition, SAP Business One offers functionality in the following

areas to help streamline and facilitate your core business processes.

Finance

Handle financial transactions including general ledger, account set up and maintenance, journal

entries, foreign currency adjustments, and budgets.

Banking

Manage cash receipts, check writing, deposits, and bank reconciliation.

Sales

Create quotes, enter customer orders, set up deliveries, update inventory balances, and manage

all invoices and accounts receivables.

Purchasing

Manage and maintain supplier-related activities such as issuing purchase orders, updating

inventory numbers, calculating the value of imported items, and handling returns and credits.

CRM

Manage and maintain all customer and reseller data including profiles, contact summaries,

account balances, and sales pipeline analyses.

Inventory Control

Manage inventory levels, items, price lists, special pricing agreements, transfers between

warehouses, and inventory transactions.

Materials Requirements Planning

Schedule and manage items for creation or purchase using a varied set of criteria – offering a

simple yet powerful planning function for production planners or buyers.

Reporting

Create powerful reports for nearly every aspect of your business including customer calls, vendor

debt, sales, cash flow, customer contact summaries, accounting, warehouse inventory, financial

statements, pricing, customer activity, and more (via reports or define-it-yourself queries).

Service Management

Optimize the potential of your service departments by providing support for service operations,

service contract management, service planning, tracking of customer interaction activities, and

customer support.

Employee Management

Provide managers with functionality that includes employee details, contact information, and

absence reports.

Complementary and Vertical Functionality

Meet industry-specific needs with solutions developed by industry-leading independent software

vendors to provide complementary and vertical functionality. Many SAP partners provide

microvertical solutions that are available for industries such as manufacturing, retail, wholesale

distribution, and services. Complementary functionality is offered in areas such as advanced

reporting, mobile device access, and cash-flow management.

Software Development Kit

Easily connect external applications to SAP Business One or add custom functionality through

SAP Business One Software Development Kit (SAP Business One SDK). “SAP really provide a

truly integrated solution . . . CRM was part of the core product.

Financial functions.

• Chart of accounts

• Account segments

• Journal entries

• Journal vouchers

• Recurrent transactions

• Exchange rates in

multiple currencies

• Financial reports

• Budget cost centers

• Checks

• Sales tax calculations

• Multiple financial

periods

• Deposits

• Credits

• Receipts

• Deferred payments

Accounting and Financials

Financial Accounting - Handle all your financial transactions, including general ledger, journal

entries, budgeting, and account setup and maintenance in one system, with comprehensive tools

and reports.

Budgeting - Manage budget creation, allocation, and distribution. Provide budget tracking,

reporting, and alerts that notify the responsible users whenever a transaction exceeds a monthly or

annual budget limit.

Banking - Track all banking processes such as cash receipts, check writing, deposits, advance

payments, credit card payments, and account reconciliation

Financial Reporting - Provide easy-to-use financial reports, including balance sheets, profit and

loss statements, cash flow analysis, transaction reports, multiperiod comparisons, and budget

reports

PURCHASING

You can manage and maintain supplier-related activities using the following functions of SAP

Business One.

SAP Business One Purchasing Features

Purchase Order

When you order materials or services from suppliers, you can create purchase orders and print,

mail, fax, or e-mail them directly to the supplier. A purchase order updates the available quantity

of the ordered items and informs the warehouse manager of the expected delivery date. In

addition, you can split a single purchase order into multiple parts when, for example, items need

to be shipped to multiple warehouses.

Goods Receipt Purchase Order

Decide whether you would like to receive deliveries at one warehouse or multiple warehouses.

Goods receipts may be linked to a purchase order, which means that the purchase order quantity

can change if the quantity received does not match the original order amount.

A/P Invoice

Process payments to suppliers by acting on journal entries the software automatically generates

when you process supplier invoices.

A/P Credit Memo

Issue a credit memo to any supplier for returned merchandise. You can easily draw the data

required for that credit memo from the original invoice.

Landed Costs

Calculate the purchase price of merchandise by allocating the various landed cost elements (such

as freight, insurance, and customs duties) to the FOB cost of each item. The actual warehouse

value of merchandise is updated automatically.

Document Drafts and Printing

Edit and manage of all purchasing documents that have been saved as drafts and print all such

documents (including drafts) by period, document number, or document type.

Sales

SAP Business One offers flexible business document development, including quotations. Not

only are different line types supported, allowing you to create subtotals of previous lines, but you

can also insert free-form text anywhere within the body of the document, as well as display

recommended alternative items. You can store and reuse standard comments and define header

and footer text for each document. Additionally, you can calculate gross profit for each

quotation, easily review the sales price history, and once you create a quotation, you can quickly

and seamlessly export it to Microsoft Word.

SAP Business One Sales Features

Order

Simplify sales order entry by accessing item availability information across multiple warehouses.

When a shortage arises, choose to order from a list of alternative items or allow the item quantity

to be partially delivered. Orders can support different delivery dates and ship-to addresses for

each line item, and you can automatically create purchase orders from a sales order and drop ship

the PO to the customer’s site.

Delivery

Generate packaging documentation for all goods shipped to a customer. The built-in packaging

function facilitates the “virtual input” of items into different parcels when a delivery is created.

You can store the delivery tracking number and access the shipping status within the delivery

note with the click of a mouse. The software automatically updates warehouse quantities when

you make a delivery.

A/R Invoice

Automatically create a corresponding journal entry with each invoice. As a result, you can create

an automatic receipt if the customer chooses to pay only part of the invoice.

A/R Invoice and Payment

Create an invoice and receipt in one step by using information from the same document.

A/R Credit Memo

Easily import data from the original invoice when creating a credit memo for returned

merchandise.

Document Printing

Select period, document number, or document type to print sales and purchasing records.

Document Drafts

Print, edit, and manage all documents that have been saved as drafts.

Document Generation Wizard

Group all existing sales documents in a single invoice for any given customer. You can create a

variety of orders and delivery notes over the course of the month and create summarized invoices

for each customer at the end of the month.

Collection Wizard

Manage multiple collection letters per customer and maintain a collection history for each

customer. Execute the wizard at regular intervals, such as monthly or weekly, to check for all

outstanding customer invoices, and send a series of collection letters at different levels at

predefined intervals. In addition, you can specify the method of calculating interest and

collection fees.

E-Commerce

Sell and market your products and services online with seamless integration into SAP Business

One. Leverage a highly scalable Web store with customizable themes and shopping carts,

support for multiple stores (business to consumer and business to business), powerful catalog and

integrated inventory management, customer acquisition and customer self-service functionality,

strong analytics including dashboards and a customizable report builder, and support for

business-to-business and business-to-consumer activities.

CUSTOMER RELATIONSHIP MANAGEMENT

SAP Business One delivers comprehensive, integrated sales and service functionality, ensuring

total control of customer acquisition, retention, and profitability for the business. Tightly

integrated features across marketing, sales, and service provide end-to-end visibility

throughout the entire customer life cycle.

CRM Sales

Record every sales opportunity throughout a customer’s life cycle, from lead identification,

through discovery, qualification, proposal, closing, and after-sale service and support.

Additionally, you can enter details of the opportunity, including the source, potential deal size,

closing date, competitors, and activities.

CRM Features

Sales (accounts receivable): Create price quotes, record customer orders, set up

deliveries, update inventory balances, and manage all invoices and accounts receivables.

Purchasing (accounts payable): Manage and maintain supplier transactions, such as

issuing purchase orders, updating inventory quantities, calculating the landed cost value

of imported items, and handling returns and credits.

Business partner master record: Manage all information about customers, resellers, and

suppliers, including e-mail addresses, profiles, sales reports, activities with business

partners, and account balances. Use the calendar to keep track of your activities and

perform keyword searches to find specific items in the calendar.

Reporting: Analyze opportunities by lead source, territory, industry, customer, and item.

The reports show forecasts and anticipated revenue by a variety of date ranges, such as

month and quarter. You can view distribution of leads by source over time to identify the

most profitable lead generation activities.

Campaign and prospect management: Import thousands of prospects from Excel files or

other standard file formats, such as comma-separated value files; manage activities and

follow up on activities. Add prospects to e-mail campaign lists, contact lists, and

newsletters. Target prospects or business partners with e-mail campaigns and cold-call

campaigns. Create the campaign, implement the campaign, and track results.

Web-based access: Use the power of the Internet to enable your distributed sales team

and service team to be connected and focused with Web-based access to SAP Business

One management.

INVENTORY CONTROL

Manage item master information, serial numbers, and price lists, as well as define alternative

items, perform inventory increase or decrease adjustments, execute cycle counts, and generate

pick lists for open sales orders.

SAP Business One Inventory Control Features

Item Master Data

Define production (make) items, purchase (buy)items, or noninventory items such as labor or

travel. Maintain default information such as purchasing supplier, purchasing and selling unit of

measure, and tax status for an item. You can maintain inventoried items in multiple warehouses

with differing associated costs depending on location. SAP Business One supports a number of

inventory valuation methods. The software currently supports standard cost, weighted moving

average, and FIFO methods. Maintain planning data within an item’s master data. You can

define a procurement method (such as make or buy) as well as the order intervals in which to

purchase an item (such as monthly, weekly, or daily). In addition, you can define the lot sizes in

which to purchase items, the minimum order quantity, andaverage lead time. You can then use

this information in conjunction with the MRP functionality.

Serial Numbers

Automatically or manually generate serial numbers using templates.

Lots

Assign lots to products and classify them by shelf life or any other freely definable attribute. You

can then define the lots for these products in sales orders, delivery notes, and inventory

movements.

Substitute Items

Create a list of alternative items when a customer’s selection is not available, ranking substitute

items based on similarity of item, price, or quantity.

Business Partner Catalog Number

Maintain a cross-referenced table of customer and supplier part numbers to inventory part

numbers. You can use customer part numbers on purchasing documents in lieu of inventory part

numbers.

Reports

We can create reports and initiate corrective actions immediately. The reporting function

includes accounting reports, inventory reports, financial reports, and reports to aid in decision

making.Not only can you export any report to Microsoft Excel following report generation, but

data extraction is also effortless thanks to simple data navigation. You can execute internal and

external reconciliation with exception reporting, which is useful when closing the books and

preparing reports.

SAP Business One Reporting Features

SAP Business One is the only application that uses Drag&Relate to provide you with end-to-end

visibility of your business operations. This feature is also useful in helping you instantly

understand key relationships and transactions within the business. A query generator features

user-intuitive functionality for creating database inquiries and defining reports. You can use the

data from any field to create a report at either the detailed or summary level. Once a query is

defined, you can save it in the query library for future use. If needed, you can use a report editor

to refine and change any existing queries. The query wizard is similar to the query generator, but

in this case you are guided step by step through the process of generating queries. This tool is

helpful if you want to build queries but are unfamiliar with SQL syntax.

Predefined Reports

SAP Business One provides a large number of predefined reports for each functional area. You

can generate reports for a specific functional area in your business and customize the output to

suit your needs. You can also print, e-mail, or export any report to Microsoft Excel.

Accounting

Aging reports

Company reports

Comparative reports

Budget reports

Sales Opportunities

Opportunities

Stage analysis

Opportunities pipeline

Opportunity forecast and forecast over time

Won and lost opportunities

My open and closed opportunities

Lead distribution over time

Sales and Purchasing

Open items list

Sales analysis

Purchase analysis

Business Partners

Activities overview

Inactive customers

Collection history

Production

Open work order

Bill of materials

Service

Service calls

Service calls by queue

Response time by assignee

Average closure time

Service contracts

Customer equipment report

Service monitor

My service calls

My open service calls

My overdue service calls

Inventory

Item list

Last prices

Inactive items

Inventory posting list by item

Inventory status

Inventory in warehouse

Inventory valuation

Serial number transaction

Batch (lot) number transaction

Chapter 3

Internship Daily report

15 April On my 1st day of internship I was introduced to Mr. Vinod Bansal by my father. Mr.

Vinod Bansal is a Finance manager in SAP INDIA. He took me in Clockwork business

solutions where I met Mr. Devindra Mankare. He took my personal interview and

introduced me to other interns.

16 April Saturday

17 April Sunday

18 April Mr. Devindra Mankare explained me about the company and gave a brief overview of

what a ERP software is.

19 April Mr. Devindra Mankara called me personally and explained me about SAP. He told me

that there are two products of SAP – ‘SAP B1’ and ‘SAP All in One’. He also

mentioned that my internship will be restricted to SAP B1.

20 April I was provided with various brochures which contained details about the software

which helps a business a lot. They had asked me to go through it and that was my work

for the day. This was done to understand about the products and services manufactured

by the company.

21 April On Thursday they asked me to study their website and understand various functions

performed by software in business.

22 April I was introduced to Mr. Rajesh Kumar who would be in charge of my internship

program from Monday onwards. As Mr. Rajesh was busy today I was asked to sit with

other interns and to know about training program of clockwork.

23 April Saturday

24 April Sunday

25 April I was shifted to Clockwork SAP Training Academy where they teach the buyers of

‘SAP B1’ how to use the software. I was also explained the reason of training given to

a buyer.

26 April These 2 days I was asked to collect information about the working of software and how

it helps in business. In short, I learnt that it helps a business to keep a record of

inventory, production, expenses, finance, production method, stock and quality of

finished goods in a single database.

27 April

28 April I looked into the charts of accounts of a company. Here I checked the assets of it and

learnt how to create, delete and edit asset’s accounts. At the same time I also learnt

how to check details of a particular asset.

29 April I was asked to create a list of few assets and collect detail information on it.

30 April Saturday

1 May Sunday

2 May After learning about assets account i took details of 2 accounts that are liability and

equity account.

3 May I learnt about expenditure and revenue account. In this I studied which items comes in

revenue side and which all comes under expenditure side.

4 May These two days I learned about the journal entries i.e. how to create a 2 sided journal

entries and how it affects different account heads. After this I did few entries of

company myself.5 May

6 May I looked in sales account of a company and learnt about 4 major parts of sales. They

are sales quotation, sales order, sales delivery and sales invoice.

7 May Saturday

8 May Sunday

9 May Work started on 6th May continued

10 May I looked into accounts of purchases and purchase return. And I gained information on

purchase order, purchase receipt and purchase invoice.11 May

12 May I learnt about mapping, features of mapping and importance of mapping.

13 May As there was a family functions, sir allowed me to go there just after seeing

information I had collected on mapping.

14 May Saturday

15 May Sunday

16 May These two days I learnt about inventory management. In this I could understand how a

company does its stock valuation and gets its stock status and stock audit report

prepared by a Chartered Accountant.17 May

18 May I learnt how to look into a profile of a organization in accounts and also learnt how to

check its dr or credit balance.

19 May I learnt about trial balance and also how to make a trial balance.

20May Looked Into trial balance and gave a oral test on it.

21May Saturday

22May Sunday

23May

I made a list of expenses and income to make profit and loss statement.24May

25May I saw how cash flows from different accounts. and learnt how it affect cash book.

26May

Studied all items of balance sheet and the comparison of balance sheet.27May

28May Saturday

29 Sunday

30 Went to Mr. Devindra Mankare, shown him all my reports and got a certificate for it.

Chapter 4

I did a analysis of a balance sheet

For govind shree granites who is a client of clockwork:

Current assets are 2673071

Current liabilities are 1820876

So current ratio is current assets: current liabilities

=2673071:1820876

=1.468:1

Current assets – stock in hand=1257891

So quick ratio is Current assets – stock in hand: current liabilities

=1257891:1820876

=.69:1

Gross profit is 2574610

Net sales is 12268228

Gross Profit Ratio = (Gross profit / Net sales) × 100

= (2576410/12268228)*100

= 20.98%

Net profit = 1612224

Net Profit Ratio = (Net profit / Net sales) × 100

= (1612224/12268228)*100

=13.14%

Cost of goods sold is 9693618

Operating Ratio = [(Cost of goods sold + Operating expenses) / Net sales] × 100

= [(9693618+1464817)/12268228]*100

= 90%

This was the analysis which was done by me which took lot of time. But then I learnt doing same thing on

software which just takes few seconds to do.

I took balance sheet of iskcon temple and did the same analysis with SAP business one.it was very easy and

my work was don in few seconds.

Chapter 5

Conclusion

I started on 14th of April. Before I was knew it was time for me me to leave the company, the

whole tenure in company, is my life time experience. I have probably never learnt as I did in

those 45 days. Every day there was something new to learn. During this period I faced the best

challenges that I never had in my life. I felt that I was the part of organization. I have learnt a lot

in field of finance. I am a commerce student but here I learnt many new things. I also learnt

about the new technologies that makes our work much easier. I was working on finance but I

realized the real assets of a organization are the employees. I would like to say that it had been a

wonderful experience in working in ClockWork ltd. The whole effort I took in working had been

worth all of it.

Bibliography

www.clockwork.in

www.wikipedia.com

www.google.com

SAP Business One Software

Organization’s employees