Final

.

APROJECT REPORT

ON

GODWIN HOTEL &

RESORT, GOASubmitted in partial fulfillment ofthe requirement for the degree of

B.Sc. HHA (Final Year)

Submitted To : Submitted By : Mr. Sameer Chaudhary Annu Kaushik B.Sc. (HHA) Roll. : 00000

1Annu Kaushik (IHM)

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INSTITUTE OF HOTEL MANAGEMENT

Roorkee Road, Meerut (U.P.)

INSTITUTE OF HOTEL MANAGEMENT CATERING TECHNOLOGY & APPLIED

NUTRITION, MEERUT (UP)

CERTIFICATE

This is to certify that ANNU KAUSHIK

student of B.SC. (HHA) (Final Year) has

completed his project work on GODWIN

HOTEL & RESORT, GOA during the year.

Brig. (Retd.)

2Annu Kaushik (IHM)

.

M.S.Dhaka

Director General

INSTITUTE OF HOTEL MANAGEMENT CATERING TECHNOLOGY & APPLIED

NUTRITION, MEERUT (UP)

GUIDE NOTE

I am pleased to mention that ANNU

KAUSHIK student on Hotel Management

Catering Technology and Applied Nutrition,

Meerut has successfully completed his

project work on GODWIN HOTEL &

RESORT, GOA under my supervision

3Annu Kaushik (IHM)

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during the year.

Project Guide

ACKNOWLEDGEMENT

A Project like this cAnnuot be completed

without help and advice from different

services. This project has been made possible

through direct and indirect co-operation of

various people for whom we wish to express

our appreciation and gratitude.

4Annu Kaushik (IHM)

.

First and foremost I am thankful to academic

and administrative members of the IHM

family, for giving me a chance to work on this

project, I am thankful to the teachers of B.SC.

(HHA) for enabling me to purse our studies

and attain this vast knowledge.

I am thankful to My Director, HOD and

Guide for their valuable suggestion and

guidance.

Date :

Place : ANNU KAUSHIK

CONTENTS

S.N. Topic Pg.

5Annu Kaushik (IHM)

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6Annu Kaushik (IHM)

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OBJECTIVES & SCOPE OF

THE STUDY

The main objectives of this report

are:

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To determine the prominence of

various working divisions in hotel

industry.

To determine the working of

Front Office, Housekeeping, Food

& Beverages Services and Food

Production departments in Hotel

Godwin.

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INTRODUCTION TO

GODWIN HOTEL

Choosing the busy North Goa as its

location, Godwin Hotel lets its guests

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.

enjoy being in the center of

everything happening. Located on

Candolim, the Hotel has the best of

beaches and other entertainment

avenues within easy reach. Offering

41 rooms, the hotel is lavish in every

sense. Almost all the rooms offer

balconies that overlook the Greenery

and provide refreshing views.

Complete with every possible

comfort, the hotel promises a

luxurious stay. With the best eating

options on site, the hotel makes for a

completely pleasurable stay. The

Golden Glory lays an amazing buffet

10Annu Kaushik (IHM)

.

for breakfast at its outdoor seating

space. Excellent meals with some

exotic drinks are served at Maritime

Lounge- Bar.With English style

interiors and easy lounging space, it

is a hot spot for all. Amazing seafood

can be served at the poolside bar.

CALANGUTE BEACH

Famous as the "Queen of the

beaches” in Goa. Calangute is

thronged by visitors. The beach is a

7-km-long coastal stretch. Calangute

is Goa at its best, you name it, it`s

there - the beach, nightspots, 11

Annu Kaushik (IHM)

.

restaurants, night-markets, t`ai chi,

yoga sessions and adventure sports.

ANJUNA BEACH

The sheer beauty of the beach is

indescribable. With its rocky crescent

and swaying palms, it`s a delight to

be here. Visit the beach to have a

first-hand experience of how

pleasurable it can be. Going to the

Wednesday Flea Market can be fun.

For revelers, beach parties on the full

moon are a must. In a time zone of

their own, such parties throb with life

and effortlessly convert night to day.12

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.

CANDOLIM BEACH PICTURES

Candolim Beach, in Bardez taluka, is

lined with shacks and bars. The

beach is adjacent to Fort Aguada.

This is one clean and straight stretch

of sand in North Goa. Candolim is

said to be the native village of the

famous Abbe Faria, one of the

founding fathers of the science of

hypnotism.

BAGA BEACH

Miles and miles of sand, dotted with

sun decks, is what this beach is all


.

about. It is the perfect sun strip for

holidaymakers. From the Baga-

Anjuna Hill, the view of Baga Beach is

amazing. The Baga River flows to the

north of the beach. You can find the

amazing water sports in this beach.


.


.

INTRODUCTION TO

GODWIN HOTEL

PRESIDENTIAL SUITS

Godwin Hotel Goa Presidential Suite

Luxury Can Never get better than

this. Arange of carefully crafted

facilities and tastefully done interiors

of the room fill you up with a deep

sense of satisfaction. Facilities


.

include 1 king size bed or 2 single

beds, individually controlled air

conditioning, direct dial telephone,

fridge, mini bar, LCD with satellite

channels, Wi-Fi internet access, 24

hour room service, tea & coffee

maker and a hair dryer.

Presidential----------------------11000

INR.


.

PREMIER SUITE

Experience discreet luxury and

complete privacy!

Godwin’s ‘Premier Room’ is artfully

designed to provide deluxe comfort

to our discerning guests. When

putting up in a premier room, the

dwellers would experience a perfect

blend of opulence and traditional 18

Annu Kaushik (IHM)

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beauty. The tasteful interiors have

been thoughtfully chosen so that

they display impeccable luxury. The

sumptuousness exhibited by these

ultra modern premier rooms is

indescribable. It is something that

can only be felt

Some of the prime amenities that

come along with ‘Premier Room’

include:

• A wardrobe with an electronic safe

• Complementary tea and coffee maker


.

• Mini Bar

• LCD with satellite channels

• Seasonal Fruits

Premier-------------------------11000 INR.

20

Annu Kaushik (IHM)

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DINNING

GOLDEN GLORY-RESTAURANT

A truly worthy and luxurious

restaurant offers delicious ambience

to treat its guests. Experience the

best cuisines - family style dinners

and customized meals in addition to 21

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classic dishes. Committed service

and admirable hospitality will let you

immersed in absolute relaced dining.

A truly memorable for your taste

buds.

MARITIME LOUNGE-BAR

A comfortable lounging place which

has been interestingly designed

keeping in mind the boats that don 22

Annu Kaushik (IHM)

.

Goa’s alluring seascapes. It offers

you private spaces where you can

relax in a club atmosphere or enjoy

the grooviest tracks as you take your

sip of imported wines, spirits and

brews with a choice of yummy

snacks.

SPICE ROUTE-SHANK

Open air restaurant at the main

porch is Like a rendezvous for your

formal non formal discourse. An ideal

place designed so craftily to make

you feel free and enjoy all type of

delicious food.23

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BANQUET AND MEETING

Situated in Candolim Town, Godwin

Hotel boasts an outdoor pool set

amidst gardens. It also offers rooms

with free Wi-Fi access.Godwin Hotel

lets its guests enjoy being in the

center of everything happening.

Located on Candolim, the Hotel has

the best of beaches and other

entertainment avenues within easy

reach. Offering 41 rooms, the hotel is

lavish in every sense. Almost all the

rooms offer balconies that overlook

the Greenery and provide refreshing


.

views. Complete with every possible












can be served at the poolside bar


.


.

RATES & PACKAGES

PACKAGE FOR 3 NIGHTS 4 DAYS

1st October 2012 to 22nd December

2012 TAC.%

• Premier room 20000/- CP

Package

• Premier room 22000/- MAP

Package

• Premier room 24000/- AP

Package


.

23rd December 2012 to 27nd

December 2012

Minimum 4 nights Package - TAC=%

• Premier room 33500/- CP

Package

• Premier room 36500/- MAP

Package

• Premier room 39500/- AP

Package


.

Cancellation policy

• A minimum of 10 days notice

prior to check in date is required for

a full refund of the deposit Made.

• 50% of advance for Confirmation

of the Booking. 50% of the package

price will be charged as retention

after above periods

• Full package price will be charged

in case of a no-show.(If we don’t 30

Annu Kaushik (IHM)

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receive the advance deposit, the

reservation would automatically

stand cancelled)

• Feel Free to contact for any kind

of assistance.

• Looking forward for your long

term business association in times to

come and assuring for best of our

service at all times.

Child policy: 01st Oct to 27th Dec

• Child 06 yrs Complimentary 31

Annu Kaushik (IHM)

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without extra bed.

• Child 06 yrs to 12 yrs with extra

bed 30%. & Above 12 yrs 40% on the

Package

The Package includes as per the

above Package

• Well Appointed Air Conditioned

Accommodation / Satellite TV /

Telephone/ Minibar on Chargeable /

Safe- Locker

• Welcome drink on arrival (Non-32

Annu Kaushik (IHM)

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Alcoholic)

• Full package price will be charged

in case of a no-show.(If we don’t

receive the advance deposit, the

reservation would automatically

stand cancelled)

• One Half day South Goa Sight

Seeing in AC Coach

• All Buffet Meals as per Plan


.

• Complimentary use of Tea /

Coffee maker in the Whispering

Classic Rooms & Suite Room

replenished once a day.

• Complimentary use of Swimming

Pool ( Swim Suit Compulsory)

• Wi-Fi connectivity on chargeable

basis.

• Presently applicable taxes


.

• Extension of stay available on

pro-rata basis.

Tariff on per Night Basis

Min 4 Nights for booking

• Premier room 12000/- CP Packag

• Gala Dinner on 31st Compulsory

Rs 4500/- per Couple

Children Below 06 Yrs Complimentary

Children 06 Yrs to 12 Yrs is Extra


.

40% and above 12 Yrs is 50% On

tariff as well as on Gala Dinner.

Cancellation policy: 23rd Dec to 3rd

Jan

100% of Advance @ the Time of

Booking. If we don’t receive the

advance deposit, the reservation

would automatically stand cancelled.

Advance payment is non-refundable.


.

GUEST FACILITIES

• 24 Hours Room Service


.

• Doctor on Call

• Express Laundry Services

• Travel Assistance Currencey

Exchange

• Currency Exchange

• Fitness & Spa

• Wi-Fi Internet Access

• Tea, Coffee Maker in all Rooms

• Well Stocked Mini Bar38

Annu Kaushik (IHM)

.

• Domestic & International Call

Services

• Garden Lawn

• Room Safes

• Chain Hotel Discounts


.

GUEST FACILITIES

SPA & SWIMMING POOL


.

Enrich Your Desire Of Healthy And

Fittest Physique

if you have loking for real solitude

and pure relaxation then head to the

Spa. Enjoy a host of exotic massages

that will stimulate your senses and

will leave you feeling relaxed and

recharged.

Sit back with some freshly served

cocktails and mocktails and enjoy the

lovely atmosphere or if you have in

the mood for some fun, then go hit

the pool! There is truly no better way

to get refreshed!.41

Annu Kaushik (IHM)

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VISION

Creating an excellent infrastructure

and providing famed Asian

hospitality to achieve unmatched

customer delight delivering valuable

experience and prove to be a bond of

unity by having individuality of our

expanded facilities.


.


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MISSION

To become a world-class business

group driven by:

Ethical practices, bolstered by

efficient processes, effective

innovation and technology.

Spirit of self-sustenance, where

every vertical harnesses the

strengths of the other.


.

Highly motivated talent pool,

which is the strong

fountainhead, powering group’s

colossal growth.


.

MAJOR DEPARTMENTS

FRONT OFFICE

FOOD AND BEVERAGE

SERVICE

HOUSEKEEPING

FOOD PRODUCTION47

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FRONT OFFICE

It is the most important department

of the hotel. The main function of this

department is to give warm welcome

to the guest . It helps to create good

image in front of the guest.


.

This is the first department where

guest comes in contact with. It

generates the maximum revenue for

the hotel as it sells room to the

guests. This also includes sub

departments like reservation, Bell

desk, and Information desk. It also

provides some facilities like

concierge service to the guest.


.


.

FOOD AND BEVERAGE

SERVICE

It is a department which serves food

and beverage to the guest in a very

attractive and pleasing manner,

which creates good impression on

the guest.


.

There are several kind of food and

beverage outlet like restaurants,

Bars, Coffee shops, take away

banquets etc.


.

It is second most revenue producing

department of the hotel by selling

different types of food and beverage

to the guest.


.


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HOUSEKEEPING

This department is responsible for

cleaning and maintaining hotel

premises which include public area,

guest rooms, lobby, swimming pool

area etc. generally this department is

not visible to the guest.


.

It works for guest satisfaction

through keeping the environment

clean and hygiene. Horticulture is

one of the most important features of

housekeeping department which

deals with different types of flower

arrangement and maintaining the

garden. This department works to

give pleasant look of the hotel to the

guest.


.


.

FOOD PRODUCTION

It is a department with deals with the

preparation of different types of food

items. It is not a visible department

to the guest because it usually works

in the back area.


.

It makes the food more delicious and

attractive by different styles of

cooking method. Different cuisine

has their own kitchen and specialized

chef to work on it according to their

skills.

Bakery departments comes under

this which include preparation of 60

Annu Kaushik (IHM)

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desserts, breads etc.


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FACILITIES AT GODWIN


.

RESORT, GOA

Travel Desk

Car Rental

Restaurant

Valet Parking

Health Club

Smoking Area

Babysitting on request

Currency Exchange


.

Florist

Wi-fi

Special Facilities For Person with

Disabilities


.

CONCLUSION

Choosing the busy North Goa as its

location, Godwin Hotel lets its guests

enjoy being in the center of 65

Annu Kaushik (IHM)

.

everything happening. Located on

Candolim, the Hotel has the best of

beaches and other entertainment

avenues within easy reach. Offering

41 rooms, the hotel is lavish in every

sense. Almost all the rooms offer

balconies that overlook the Greenery

and provide refreshing views.

Complete with every possible








.






can be served at the poolside bar.

CALANGUTE BEACH

Famous as the "Queen of the

beaches” in Goa. Calangute is

thronged by visitors. The beach is a

7-km-long coastal stretch. Calangute

is Goa at its best, you name it, it`s

there - the beach, nightspots,

restaurants, night-markets, t`ai chi, 67

Annu Kaushik (IHM)

.

yoga sessions and adventure sports.

ANJUNA BEACH

The sheer beauty of the beach is

indescribable. With its rocky crescent

and swaying palms, it`s a delight to

be here. Visit the beach to have a

first-hand experience of how

pleasurable it can be. Going to the

Wednesday Flea Market can be fun.

For revelers, beach parties on the full

moon are a must. In a time zone of

their own, such parties throb with life

and effortlessly convert night to day.


.

CANDOLIM BEACH PICTURES

Candolim Beach, in Bardez taluka, is

lined with shacks and bars. The

beach is adjacent to Fort Aguada.

This is one clean and straight stretch

of sand in North Goa. Candolim is

said to be the native village of the

famous Abbe Faria, one of the

founding fathers of the science of

hypnotism.

BAGA BEACH

Miles and miles of sand, dotted with

sun decks, is what this beach is all


.

about. It is the perfect sun strip for

holidaymakers. From the Baga-

Anjuna Hill, the view of Baga Beach is

amazing. The Baga River flows to the

north of the beach. You can find the

amazing water sports in this beach.


.


.

BIBLIOGRAPHY

BOOK

Hotel Front Office Management,

4th Edition James A. Bardi (The

Pennsylvania State Univ.)

WEBSITES

www.google.com

www.wikipedia.com

www.cambay.com


.

NEWSPAPER

The Times of India.

Hindusthan Times


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