Final p.report DSh

8/6/2019 Final p.report DSh

1/35

1

INTRODUCTION

On-the job training takes place in a normal

working situation; using the actual tools, equipment,

documents or materials that trainees will use when fully

trained.

Taking an On Job Training (OJT) is one of the

most exciting events in our life as a student and who are

presently taking up Hotel and Restaurant Management (HRM)

students of the Immaculate Conception. Colleges and

universities require students to undergo such training

within a specific number of hours as a part of the

curriculum.

The undersigned was assigned to be trained at

Discovery Suites Hotel, 25ADB Avenue, Ortigas Avenue

Ortigas Center, Pasig City for one summer. It provides

experience that transmits between the past roles of a full

time On-Job Training. This role gives opportunities for the

student to sensitized and learned theories practices and

converts them to professional skill.

We trainees can bring fresh ideas into the

organization. Given the opportunity to converse our minds

freely and without fear, we may be able to contribute

significantly in brainstorming sessions or research and

eventually help improve the organizations productivity.

Accepting on-the-job trainees can truly be beneficial

not only to the trainees but also to the companies that

provide opportunities for this type of learning.

I am very lucky to have an OJT in a beautiful Hotel

like Discovery Suites, I hand earned a wealth of knowledge,

wisdom and experiences, insight and all are priceless to be


2/35

2

with. Beyond skill and trainings are experiences. Beyond

doubt and some conflicts is a self confidence I had gained.

As a part of Discovery Suites Hotel, I had learned in

the training that the principles and theories the course

offered doesnt end in the four corners of the classroom.

My exposure to the different level of work stations in the

actual workplace made me possess some interpersonal skills.

In the training, I had knew how to get along with the

different level of management, to be organize and to

delegate tasks, lead and influence co OJTs as well as

motivating them made me to gain sense of initiative, to

withstand and resolves conflict.Generally, the practicum training program aims to

expose the students to the real world of managing a hotel

and restaurant establishment and serves as revenue for

strengthening their own.

DISCOVERY SUITES

The hotel Discovery Suites found in the heart of the

heart of the Ortigas Center, Pasig City. It stands across

Podium, a high-end shopping mall that is just a stones

throw SM Megamall and the Asian Development Bank (ADB).

Its just a walking distance from The Galleria (another

shopping center) and the EDSA Shangri-la (hotel and mall

complex), just around the corner from EL Pueblo (where

restaurants like Racks, McDonalds and Shakeys are

found). Its near Ark Avilon, Fun Ranch and Tiendesitas.

Discovery provides serviced rooms and suites with

kitchen facilities (cooker, refrigerator, coffee maker and

microwave). It sits in front of a row of restaurants,

banks, shopping malls and cinemas. 25 ADB Avenue


3/35

3

This four-star hotel offers 221 comfortable rooms in a

prime spot in Manila. The standards at this hotel are

impeccable and the property is child friendly, so it would

make a great place to stay for a family. The hotel has its

own swimming pool and room service is available 24 hours.

Services offered include airport transfers, a business

center, nursery and dry cleaning and laundry. There is a

business center, cocktails lounge and restaurant serving a

variety of local and international dishes. This hotel is

one of the most popular in Manila and continues to be a

great choice of accommodation in this magical city.

Airport Transfer Available

Yes

Airport Transfer Fee

2900.00PHP

Breakfast Charge (when not included in room rate)

12.27USD

Check-Out

12:00 PM

Child Age from, to (Yrs)

12

Distance from City Center

Km.Km

Earliest Check-In

3:00 PM

Non-Smoking Rooms / Floors

Yes

Number of Bars

1

Number of Floors

15


4/35

4

Number of Restaurants

2

Number of Rooms

220

Parking Available

Yes

Room Service (Yes, No, 24 Hrs)

Yes

Room Voltage

220

Time to Airport (Minutes)

45Year Hotel Built

February 14, 2000

SERVICES AND AMENITIES

In your room

100-thread count duvets and down pillows

220 Suites: Junior, One Bedroom, Two Bedrooms,

Three Bedroom suites and Admiral Suites

All news cable networks

AM / FM radio

Bedside clock radio

Broadband internet access

Coffee machine

Complimentary local newspaper

Complimentary shoe shine service

DVD player on demand


5/35

5

Kitchen area in One, Two, Three Bedroom suites and Admiral

suites

Hair dryer

In room safe

Iron and ironing board

iPod docks in selected suites

Mini bar

Multi line telephone

Office desk with laptop and internet connections

Pillow menu

Bathrobes

Twice daily housekeeping serviceVoice mail

At the hotel

24/7 IT Butler service

24-hour clinic and medical support service

24-hour concierge services

24-hour In-room dining

Express check in/out; In-room check in

Handicap accessible rooms

In house florist

Limousine, chauffeur, taxi services

Non-smoking rooms

Overnight laundry, dry cleaning and pressing

On-site parking; valet parking

Restaurants and lounge


6/35

6

Recreation

Balance Lifestyle Fitness Club

Swimming pool and Jacuzzi

Terra Wellness Luxury Spa with individual treatment rooms

Business Services

41BC Business Center

Audio visual equipment

Computer rentalTravel agency

Wireless internet access available in public spaces and

meeting rooms

RESTAURANTS & LOUNGE

Restaurant 5

5th floor. Informal venue for casual get together and

intimate business meetings.

Breakfast Buffet 6:00 a.m. 10:30 a.m. Daily

Lunch Buffet 11:00 a.a. 2:30 p.m. (Mon-Fri)

A la carte menu 6:00 a.m. 5:30 p.m. Daily

Serendipity lounge22th floor. Offers a stunning view of the city skyline.

Light Snacks and Refreshments 11:00 a.m.10:30 p.m. Daily

Piano & lounge entertainment 6:00 a.m.-10:30 p.m. Daily


7/35

7

22 Prime

Lower level, Serendipity Lounge

Specialty Steak menu 11:00 a.m. - 2:30 p.m. for lunch

7:00 P.M. 10:30 P.M. for dinner

EVENTS & MEETING SERVICES

Capacity

FR Size Sq(M) Round classroom U-Shape Boardroom

theater/cocktails

Sta. Maria 75 40 30 25 50

Savannah 70 - - 14 -

Clermont 135 60 50 30 80

Magellan 200 120 80 40 120Livingstone 16 - - 6 -

Columbus 200 120 80 40 120

Drake 64 30 25 20 40

Ericsson 16 - - 6 -

Patio 140 30 - 6 -

Pool Side 24 - - - 15

41 BC 32 10 - 10 -

Other Services

y All major credit cards acceptedy Foreign exchangey Post and Parcel Servicey Sightseeing and Tours


8/35

8

ROOM TYPES

y Junior Suitey One Bedroom Suitey Two Bedroom Suitey Three Bedroom Suitey Admiraly Serendipity

Junior Suite

Elegantly-styled and comfortable. Our junior suites arestudio-type accommodations with spacious toilets and bath.

Aside from our queen-sized bed, each suite is furnished

with a writing desk, telephone with extensions for the

writing desk, bedside table and bathroom, cable television,

a two-seater sofa and coffee table, a mini-bar, microwave

oven, an oven toaster and a coffee machine.

Amenities

All details great and small are considered even before you

enter your suite. Premium hotel amenities like plush

beddings and a well-stocked mini bar combine with

thoughtful conveniences such as a fully-functional kitchen

thus ensuring a pleasurable and worry-free stay.

Broadband internet service

100 -thread count duvets and down pillows

Mini bar

Hairdryer

In-room safe


9/35

9


Refrigerator

Microwave and Toaster Oven

Fine China

Coffee Machine

Glassware

Silverware

Crockery

Bedside clock radio

Multi-line telephone


Butler and Nanny Service (24 hour advance noticerequired)

Mini Component System

Color Television

Cable Programming

iPod dock (selected suites only)

One Bedroom Suite

Our One-Bedroom accommodations feature a spacious bedroom

with a separate living room, a dining table and a fully-

furnished kitchen. Kitchens are equipped with a

refrigerator, microwave oven, a four-burner stove, and

other cooking and dining implements. Living rooms have

lounge sofas, coffee tables an armoire with television and

mini component. Blissful sleep is ensured with fine bedroom

amenities such as a queen size bed, television, a private

toilet and bath with premium bath amenities.


10/35

10

Amenities

Broadband internet service 100 Thread count duvets and down pillows

Mini bar

Hairdryer

In-room safe

Kitchenette with electric stove

Refrigerator


Fine China

Coffee Machine

Glassware Silverware

Crockery

Bedside clock radio



Butler and Nanny Service (24 hour advance notice required)


Color Television

Cable Programming

Broadband internet connection


Two Bedroom Suite

Ideal for groups and small families. Our Two-

Bedroom accommodations include a master bedroom with a

king-size bed, a writing desk and a spacious toilet and

bath. The second room provides twin beds and its own

bathroom.


11/35

11

Each bedroom has a safety deposit box and cable television.

The living area features a lounge sofa, coffee table, cable

television and a mini stereo system for audio-visual

entertainment.

Dining and kitchen facilities include a refrigerator, a

cooking stove, complete cooking and dining implements,

microwave, and a coffee and tea-making machine

Amenities


100 Thread count duvets and down pillows

Mini bar

Hairdryer

In-room safe


Refrigerator


Fine China

Coffee Machine

Glassware

Silverware

Crockery

Bedside clock radio





12/35

12

Three Bedroom Suite

Truly spacious. The feel of our Three-Bedroom can that be

of a private residence with more room to move about and

conduct the affairs of your professional and personal

life. Each Three Bedroom suite features a Masters bedroom

with a king-size bed and its own toilet and bath. The

second and third rooms are furnished with a King and two

Twin-sized beds respectively. All are furnished with

premium hotel amenities.

The living area features a lounge sofa, coffee table, cabletelevision and a mini component. Dining and Kitchen

facilities include a refrigerator, a cooking stove,

complete cooking and dining implements, microwave, and a

coffee and tea-making machine.

Amenities



Mini bar

Hairdryer

In-room safe


Refrigerator


Fine China

Coffee Machine

Glassware

Silverware

Crockery


13/35

13

Bedside clock radio





Color Television

Cable Programming



Admiral Suite

Our showcase suite. Home to visiting international

celebrities and local VIPS. It is the most spacious of all

of the hotels accommodations with a commanding city view.

The interiors are elegant with tastefully chosen

furnishings and artifacts.

The lounge area features wide sofa seats and a central

coffee table for small meetings and intimate tete-a-tetes.

Video and audio entertainment equipment is present in the

central living room, master and adjoining rooms. A long,

rectangular dining table is ideal for formal dinners.

Separated from the dining and entertainment areas is the

biggest of Discovery Suites guest kitchens. It is

furnished with family-sized oven, refrigerator, air

ventilator and an adjoining maids / butlers quarters.


14/35

14

Amenities

Broadband internet connection service


Private tub with a skyline view

Mini library and entertainment area

Long dining table that can accommodate ten persons

Butlers / Assistant Room

Hairdryer

In-room safe


Refrigerator Microwave and Toaster Oven

Fine China

Coffee Machine

Glassware

Silverware

Crockery

Bedside clock radio





Complimentary local newspaper

Color Television

Cable Programming



15/35

15

Serendipity Suite

The Serendipity Suites experience offers exclusivity

through a distinguished collection of Junior, One, Two and

Three-Bedroom suites located in 2 specially-dedicated

floors. The Singapore-based Miaja Design Group served as

interior design consultants for the newly-minted

accommodations while Filipino designers added a few

practical elements for that local touch. The new interiors

present a more contemporary vibe with the color scheme

anchored on earth tones and natural light. The combined

effect of bright light and deep color gives the occupant anoverwhelming sense of lightness and well-being.

Despite the modern trappings, the emphasis will still be on

the familiar comforts that Discovery Suites fans have

become accustomed to. Soft billowy beds remain the

highlight of the stay. However, the experience is made even

more pleasurable because one is given the liberty to select

from a menu of pillows (goose feather, foam, cotton or

hypo-allergenic) from the hotels roving Pillow

Concierge.

A fully-furnished kitchen with an oven and refrigerator, a

dining table and reception area for suite-category rooms

lends well for small gatherings and private entertainment

for the more social guest.

En suite entertainment is ensured with the provision of 32-

inch flat screen television, iPod docks and a personal

stereo component system. The internet savvy will get to


16/35

16

enjoy complimentary broadband connection for the whole

duration of his or her stay.

Guests who book Serendipity Suites accommodations are

accorded extra perks such as check-in and check-out

assistance by Discoverys Guest Relations associates, a

courtesy ten-minute neck and shoulder massage en suite by

therapists of the exclusive Terra Wellness Spa,

complimentary broadband internet and daily newspaper

delivery en suite.


17/35

17

Hotel Facilities

General

Restaurant, Bar, 24-Hour Front Desk, Newspapers, Non-

Smoking Rooms, Rooms/Facilities for Disabled Guests,

Elevator, Express Check-In/Check-Out, Safety Deposit Box,

Luggage Storage, All Public and Private spaces non-smoking,

Airconditioning, Designated Smoking Area.

Activities

Sauna, Fitness Centre, Spa & Wellness Centre, Massage,

Billiards, Indoor Swimming Pool.

Services

Room Service, Meeting/Banquet Facilities, Airport Shuttle,

Business Centre, Babysitting/Child Services, Laundry, Dry

Cleaning, Breakfast in the Room, Ironing Service, Currency

Exchange, Shoe Shine, Car Hire, Tour Desk,

Fax/Photocopying, ATM/Cash Machine on site.

Internet

Free! Wi-fi is available in public areas and is free of

charge.

Parking

Free! Free private parking is possible on site (reservation

is not needed).

Hotel Policies

These are general hotel policies for Discovery Suites. As

they may vary per room type; please also check the room

description.


18/35

18

Check in

From 15:00 hours

Check out

Until 12:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary by room type.

Children and extra beds

Free! All children under 12 years stay free of charge when

using existing bedding.Free! All children under 2 years stay free of charge for

cots.

All older children or adults are charged USD 43 per night

per person for extra beds.

Maximum capacity of extra beds/baby cots in a room is 1.

Any type of extra bed or baby cot is upon request and needs

to be confirmed by the hotel.

Supplements will not be calculated automatically in the

total costs and have to be paid separately in the hotel.

Pets

Pets are not allowed.

Accepted credit cards

American Express, Visa, Euro/MasterCard, Diners Club, JCB

The hotel reserves the right to pre-authorize credit cards

prior to arrival.


19/35

19

CHAPTER II

COUNTRY SUITES

DISCOVERY TAGAYTAY

300 Calamba Road, San Jose, Tagaytay City 4120 Philippines

General Description

Experience life, South of Manila.

Discover Country Suites offers a relaxing from city life.

The experience begins with a scenic drive along a wide open

space, lush greenery, vast flower fields and pineapple

plantations. Your journey ends with a panoramic vista of a

majestic lake and a volcano.

Luxurious suites, delectable country cuisine from

Restaurant Verbena, exquisite wines and cheese at sundown

and warm fireside chats make your Tagaytay experience

simply unforgettable.

To SleepSeven themed suites all inspired by country living.

Each suite has its own particular character, but the design

of the rooms work uniquely together to cultivate a warm,

cozy and luxurious feeling.

Services and Amenities

y Complimentary country breakfast dailyy Complimentary wine tasting with cheese and hor doeuvres

during cocktail hour

y Welcome amenityy Make-up and turn down service dailyy Access to the library and entertainment amenities


20/35

20

y Use of the Jacuzziy Complimentary parkingSuite Rates

Rooms Area (sqm) Rack Rates (PhP)

Andalucia 33 10,000

Saint Tropez 37 10,000

Ceylon 33 10,000

Nantucket 61 11,000

Siam 55 11,000

Nara 57 11,000

Oxford 72 15,000

y Rates are quoted in Philippine Pesos, subject toapplicable government taxes and 10% service charge

y Extra person charge: P1,500++y Children 12 years and below will be free of charge when

sharing room with parents (maximum of 2 adults and 2

children in a room)


21/35

21

DISCOVERY SHORES

BORACAY ISLAND

Station 1, Balabag, Boracay Island 5608 Malay, Aklan,

Philippines

Location

y Situated in Station 1, the best part of Boracay Islandy 30 minutes from Caticlan airport, by boat

Accommodations

y 88 luxurious guestroomsy Junior, One and Two Bedroom Suites, ranging from 45sqm to

120sqm; some suites with Jacuzzi

Services and Amenities

At the resort

24-hour Concierge services

24-hour In-Room dining

24-hour laundry services

Airport boat transfers

CD/DVD library

Doctor/nurse on-call 24 hours

Local newspapers daily


22/35

22

In your room

24-hour Room Service

32-inch LCD

100% cotton oversized towels

Cable television / DVD player / component system

Down pillows

Hair dryer

Housekeeping services, twice daily

iPod dock

In-room safe

Iron and ironing board available

Mini BarHypo-allergenic pillows available

Refrigerated private bar

Tea/ coffee maker

Voice mail

Restaurants andBars

Indigo

Platitos

Sandbar beach bar

Sands Restaurant

Sunken pool bar

Leisure/ other Facilities

Mandala Spa at Discovery Shores Boracay

Programmed activities: Beachront activities, Golf,

Parasailing, Windsurfing, Water skiing, Scuba Diving,

Snorkelling, Trekking

Recreation room


23/35

23

Sandbox childrens activity room

Shorelines gift shop

Swimming pool

Business Services

At the resort

Airline ticketing service

Audio-visual equipment

Facsimile machines

Meeting and wedding packages

Printers availableWireless internet access in public areas

In your room

Fax / computer

High speed email and internet access

In room safe

Multi telephone

Voice Mail


24/35

24

CHAPTER 3

DUTIES AND RESPONSIBILITIES

WORK VALUES-the expressions of what we are and what we do

-they give directions and purposes to the ways we spend

each day working

-they express our character ^ produce our effectiveness or

ineffectiveness

Various Work Values

-we love to serve

-we are professional

-we are honest & sincere

-we are excellent & productive

-we are team players

-we are respectful

-we have sense of ownership & concern for the company

-we have are dignified & God fearing

Provide Customer Service

-an organizations ability to supply its customers wants &

needs

Excellent Customers Service

-ability of an organization to constantly

& consistently exceed the customers expectations.

Every Customer expects and deserves good services.

Quality Service only happens when you care enough to do

your best!


25/35

25

HOUSEKEEPING

General Objective Provide quality service and quality

product

Main Tool Rooms

Coverage Rooms, Public Area, Linen and Laundry and Pest

Control

General Responsibilities of the Housekeeping Department

1. To provide and maintain the clean, safe and comfortableenvironment according to establishment standard.

2. Maintains all guestrooms and public areas on a highstandard of cleanliness.

3. Monitors and replenishes guestrooms amenities and minibar items as consumed by guests.

4. Coordinates with Maintenance Department on repairsnecessary and ensure prompt action.

5. Practice safety and sanitary measures according toregulations.

6. Coordinates and monitors pest control services.7. Safe keeps and furnishes adequate supplies of linen

(both Housekeeping and Food and Beverage), uniform

cleaning supplies, etc to employees.

8. Assist Management in operating profitably by controllingcost.

9. Handles the recording, storing, and disposed of lost andfound items.

10. Helps promote the business, by providing excellent,personalized services to guests thus providing necessary

information regarding various activities in the hotel.


26/35

26

Standards of Ideal Housekeeping

-safety

-orderliness

-Eye-appeal

-sanitation

-guest comfort

-guest relation

-preventive maintenance

-cleanliness

Cleaning Standard

-sweeping-dusting

-vacuuming

-glass cleaning

-garbage disposal

-bathroom cleaning

-walls & ceiling cleaning

-grounds maintenance

Cleaning Supplies & Materials

-scouring pads

-sponges

-dusting clothes

-polishing clothes

-hand brushes

-toilet bowl brush

-mop with handle

-squeegees

-soft broom

-pail

-trash bags


27/35

27

Cleaning Chemicals

-furniture polish

-disinfectant

-meiotic acid

-all purpose cleaner

-glass cleaner

-air freshener

-insecticide

Maintenance of Public Areas

-Sweeping

-Damp Mopping-Dust Mopping

-Polishing of brass, stainless, furniture and fixtures

-Vacuuming

-Marble Crystallization

-Air Freshener and Deodorizing

-Dusting of furniture and fixtures

-Glass Cleaning

Standard cleaning procedure of check-out rooms

1. Place room bays cart in front of the door of the roomfor cleaning.

2. Knock the door twice & identify self of stalinghousekeeping or room boy 5-10 seconds.

3. Unlock the door using the duplicate key & gently openthe door. Leave the door wide open.

4. Record on the room boys report the actual time that youstart to clean.

5. Switch on necessary lights for cleaning. Draw the blindsor curtains and open the windows to air-out. Turn off

unnecessary lights, Television and Air conditioner. Etc.


28/35

28

6. Check the condition of Television, radio, airconditioner, telephone, refrigerator, hairdryer and

bidet. Turn-on every lights to check switches and busted

lights. Check for broken and missing items. Check the EL

Safe. Report to maintenance any findings and inform the

housekeeping office for record.

7. Collect the garbage and empty bottles. Bring out soileddishes from the room then call the Food and Beverage for

dish out.

8. Empty trashcan, dental glass and ashtrays. Wash and setaside for drying. Pull out Air Condition Unit filters,

wash and set aside for drying.9. Pull out bedspread cover with bedspread cover and duvet

cover.

10. Clean the bathroom from clockwise and top to bottomprocedure then store the bathroom amenities.

11. Clean window glass and frame including the airconditioner body.

12. Clean the veranda, if applicable13. Sweep the floor. Move the furniture, bed and

refrigerator. Check if furniture felts installed are

adequate.

14. Dust around the room using dump cloth in counterclockwise motion. Clean mirrors and glass fixtures.

15. Make up the bed with duvet set up and bedcover set up.16. Complete the guest supplies, compendium inserts and

mini bar items.

17. Close windows. Arrange curtains/roman shades.18. Make a final sweeping and wiping of floors using a

damp cloth.


29/35

29

19. Check the over-all appearance of the room. Inform theExecutive Housekeeper or the Supervisor about the status

of the room for inspection.

20. Take a last look for final touches and spray airfreshener.


30/35

30

SWOT ANALYSIS

STRENGTH

Effective and efficient management International standard hotel Available function room for special occasion Excellent food for the guest Attentive and kind heartened employee Good ambiance Have WIFI internet Near shopping center, embassies, and restaurant Good personality and properly groomed employee Full buffet breakfast Well-appointed guest room and guest

WEAKNESSES

Absenteeism of employee No wide parking space Renovation of the physical appearance of City Garden Suite Limited employee to attend guests need in Lotus Garden Located in polluted area Additional expense for the laundry service Fail to maintain adequate supplies of the department from

time to time

The location can easily affected by flood during rainyseason

OPPORTUNITIES

Opportunity for trainees for future job It generates employment for local community


31/35

31

It increases income of government It provide support to industry

THREATS

Surrounded with immorality activities Strong competition among other establishments Affected by the inflation of price Cost of publication of establishment


32/35

32

Work Experience

Housekeeping Department

Weve been given a one week schedule in this

department. At first, were not yet aware of the work so

our trainer tells this and that and so on. Its quite

tiresome to work in housekeeping department but it was

there where I enjoyed myself much because I do the bed set-

up more than once on my own and the room make-up alone.

Ive known the materials and equipment needed for room

make-up and bed set-up. They taught us the easiest and

fastest way to set-up and the right and proper used of the

cleaning materials for the first time in my life Ive tried

to use vacuum cleaner (he he). That was when they asked us

to vacuum the sofa and the foam of chairs. I experienced

also listing down the materials of housekeeping department

for laundry purposes and doing the inventory about stock

food on the refrigerator.

A lot of foreigner guest are around the hotel. Its so

challenging to have a conversation to them in an

international language. Sometimes we laughed at them when

we saw stupid things but being a professional someday, it

must be like nothing for us and dont give attention for

that matters.


33/35

33

RECOMMENDATION

Discovery Suites provides a quality service that a

guest is expecting. Throughout the years of extending

satisfaction to guest, the establishments outside

structure or appearance is in need of renovation. The

performance of employee should be monitored from time to

time because there are some of them who are disobedient and

this may affect the works of others. The stocks of linen

also must be adequate prepared for the next users. Perhaps,

there is insufficient stock of linen because of delayed

delivering for laundry linen. The management must promote

or conduct activities that will enhance more the awareness

of employees.


34/35

34

CONCLUSIONS

The Housekeeping which their main task are to clean

and prepare guest rooms and maintain the cleanliness of

hotel common areas; the reservation which is responsible to

book individual reservation; the night audit team that

reconciles the hotels daily financial transaction; lastly,

the Loss Prevention /Security Department which handles all

accidents and guest complaints.

Practicum training is very important because it is a

mixture of hard work, commitment, patient, perseverance,

and good work ethics and harmonious dealings with the co-

trainees and employees of the Restaurant.

Hence, I conclude that such training should be

continued in order to further enhance the knowledge and

skills of students.

Employees are well-trained a skilled but not all of

them. They are attentive and put effort for everything that

brings satisfaction and going beyond the expectation of

guest. As I observed, they give time in conducting seminars

for employee. Though they have a variety of duties and

responsibilities exist within each department, they rely on

each other. The ambiance of hotel is romantic, classy and

exotic. Both have an elegant function rooms available for

guest.


35/35

DOCUMENTATION AND CERTIFICATION

Date post:	07-Apr-2018
Category:	Documents
Upload:	jhonalyn-pangibitan
View:	221 times
Download:	0 times

Final p.report DSh

Documents