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Hamza Ashfaq 8921
S.M. Mehmood 8851
Faizan 8052
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ACKNOWLEDGEMENTWe thank ALLAH for guiding us through the faces of
compiling this report and helping us out in all the
difficulties.
We would like thanks to MR. KAMRAN AZEEM,Lecturer of Human Resource Management and
providing us opportunity to show our effort and
qualities by preparing this report. This report is a joint
co-operation of all the group members. We appreciateeach other for helping ourselves and supporting for
the completion the report.
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A new firm in the field of online
Sales & Services.
Selling all type of goods through
online services.
Providing sales after services as
well.
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MISSION STATEMENTMHF Traders is a customer focused business
online sales & services company that seeks
competitive advantage in quality and valued
added service in both sales & services through
online facility. MHF relies on building trustingrelationships with customers, owners,
employees and society in general.
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VISION STATEMENT
MHF exists to deliver goods and services at door
step of customers on just one click and
customers get the full benefit of online sales &
services at their door step. We are here to fulfill
the requirements
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STRUCTURE OF MHF TRADER
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MHF DIVISIONs FUNCTIONS
HUMAN RESOURCE DIVISION
ACCOUNTS DIVISION
MARKETING DIVISION
OPERATION DIVISION
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HR DEPARTMENT STRUCTURE
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ORGANIZATION OBJECTIVESOrganizational Objectives
To Provide maximum satisfaction to the customers.
To Provide the Maximum Service to the Customer.
Uses of all the possible resources to satisfy customerdemands.
Infrastructure development and growth oforganization.
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OBJECTIVESFunctional Objectives
Setting and achieving the targets of relevantdepartments
HR provide best resource to achieve each dept
objectives
All the relevant dept. directly or indirectly engaged tomaintain their services and quality to acquire thecustomers
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OBJECTIVESSocietal Objectives
Although we are doing customer service, we musthave to maintain the level of self-respect which isnecessary to motivate the staff.
Annual Dinners.
Appreciation Awards.
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OBJECTIVESPersonal Objectives
Taking care of the Growth and development of everyemployee individually, whether they are lower staff ormiddle staff.
If we are the good listener of Customers, Staff is alsoour Stakeholders (Internal).
Training and development of every worker individuallyas per his specialization.
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HUMAN RESOURCE DIVISION
FUNCTIONS
Human Resource Planning
Training & Development
Quality Control / Inspectors
Asset Safety
Personal Development Plans
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HUMAN RESOURCE ACTIVITIES
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HUMAN RESOURCE ACTIVITIES
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RECRUITMENT
Pool of CVs
HR Data base
Advertising on Newspaper and Websites
Suitably Qualified or Trainable
Equal Employment Opportunity
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SELECTION
Assessing & Appointing Candidates
Best utilizing skills and abilities Job-related criteria
Selection Devices Completed Job Applications
Written Test
Interviews Background Checks
Job Offer
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Training & DevelopmentsOrganize training session inside the organization andoutside the organization as well. Different experts hirefrom abroad to train our resource regarding online
sales and services like how to sale the goods online andsatisfy the customers.
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Performance Assessment
Performance assess on achieving the sales targets and
giving quality services to the customers. If customer
satisfied you will be considered satisfactory resource in
sales and marketing division. Finance & operation
division workforce are assessed on their work
performance.
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Appraisals system
Appraisals like reward, job enrichment, job
enlargement, promotions, posting and other appraisals
are given to the successful employee.
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COMPENSATION AND BENEFITS
Medical CareLife Insurance
Vacations
Relocation
Credit Advance Policy/ ProvidentPolicy/ Advance Against Provident
Fund
Recreation
Mobile PhoneBusiness Mobile Phone Policy
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REWARD SYSTEM
Promotion is given on the basis of performance
Club membership, game shows, Lunch arrangement
Special achievement awards at each individual level
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ROLES / TASKS OF MANAGERS AT
DIFFERENT LEVELS
9/11/14
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OPERATIONAL MANAGER
Improve the operational systems Play a significant role in long-term planning, including
an initiative geared toward operational excellence
Long-term planning
Individual budgets
Services invoicing
Necessary Meeting discussions
Coach office managers
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MARKETING MANAGER
Instilling a marketing led ethos
Researching opportunities
Customers understandings
Customer relationship management Developing strategies & planning
Managing Marketing mix
Measuring success within budgets
Customer focused decisions
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SALES MANAGER Obtaining profitable results
Streamlining processes
Managing the sales team
Development of the annual marketing plan
Meet goals and metrics
Monitoring sales team
Provide training exposures
Customer focused decisions
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FINANCE MANAGER
Interpreting financial information Interpreting cash flows Managing the sales team
Formulating strategic
Researching factors influencing businessperformance
Cost-reduction opportunities
Financial reporting's Developing external relationships Managing budgets
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RETIREMENT / TERMINATION ANDDISCIPLINARY ACTIONS
After completion of 50 years service, every employee
will automatically be retired and get benefits and
compensation from the organization.
If someone committed any type of crime, disciplinary
action will be taken against them and terminate from
the service with immediate effect.
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CONCLUSIONOver all report is prepared with complete effort
of our team members and we learnt a lot of
things regarding HR activities, processes and
functions. Try to cover all most important things,
which have been covered in this report and the
report will be beneficial for the new investor.
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