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Final Project HRM Final

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    Hamza Ashfaq 8921

    S.M. Mehmood 8851

    Faizan 8052

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    ACKNOWLEDGEMENTWe thank ALLAH for guiding us through the faces of

    compiling this report and helping us out in all the

    difficulties.

    We would like thanks to MR. KAMRAN AZEEM,Lecturer of Human Resource Management and

    providing us opportunity to show our effort and

    qualities by preparing this report. This report is a joint

    co-operation of all the group members. We appreciateeach other for helping ourselves and supporting for

    the completion the report.

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    A new firm in the field of online

    Sales & Services.

    Selling all type of goods through

    online services.

    Providing sales after services as

    well.

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    MISSION STATEMENTMHF Traders is a customer focused business

    online sales & services company that seeks

    competitive advantage in quality and valued

    added service in both sales & services through

    online facility. MHF relies on building trustingrelationships with customers, owners,

    employees and society in general.

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    VISION STATEMENT

    MHF exists to deliver goods and services at door

    step of customers on just one click and

    customers get the full benefit of online sales &

    services at their door step. We are here to fulfill

    the requirements

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    STRUCTURE OF MHF TRADER

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    MHF DIVISIONs FUNCTIONS

    HUMAN RESOURCE DIVISION

    ACCOUNTS DIVISION

    MARKETING DIVISION

    OPERATION DIVISION

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    HR DEPARTMENT STRUCTURE

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    ORGANIZATION OBJECTIVESOrganizational Objectives

    To Provide maximum satisfaction to the customers.

    To Provide the Maximum Service to the Customer.

    Uses of all the possible resources to satisfy customerdemands.

    Infrastructure development and growth oforganization.

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    OBJECTIVESFunctional Objectives

    Setting and achieving the targets of relevantdepartments

    HR provide best resource to achieve each dept

    objectives

    All the relevant dept. directly or indirectly engaged tomaintain their services and quality to acquire thecustomers

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    OBJECTIVESSocietal Objectives

    Although we are doing customer service, we musthave to maintain the level of self-respect which isnecessary to motivate the staff.

    Annual Dinners.

    Appreciation Awards.

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    OBJECTIVESPersonal Objectives

    Taking care of the Growth and development of everyemployee individually, whether they are lower staff ormiddle staff.

    If we are the good listener of Customers, Staff is alsoour Stakeholders (Internal).

    Training and development of every worker individuallyas per his specialization.

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    HUMAN RESOURCE DIVISION

    FUNCTIONS

    Human Resource Planning

    Training & Development

    Quality Control / Inspectors

    Asset Safety

    Personal Development Plans

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    HUMAN RESOURCE ACTIVITIES

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    HUMAN RESOURCE ACTIVITIES

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    RECRUITMENT

    Pool of CVs

    HR Data base

    Advertising on Newspaper and Websites

    Suitably Qualified or Trainable

    Equal Employment Opportunity

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    SELECTION

    Assessing & Appointing Candidates

    Best utilizing skills and abilities Job-related criteria

    Selection Devices Completed Job Applications

    Written Test

    Interviews Background Checks

    Job Offer

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    Training & DevelopmentsOrganize training session inside the organization andoutside the organization as well. Different experts hirefrom abroad to train our resource regarding online

    sales and services like how to sale the goods online andsatisfy the customers.

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    Performance Assessment

    Performance assess on achieving the sales targets and

    giving quality services to the customers. If customer

    satisfied you will be considered satisfactory resource in

    sales and marketing division. Finance & operation

    division workforce are assessed on their work

    performance.

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    Appraisals system

    Appraisals like reward, job enrichment, job

    enlargement, promotions, posting and other appraisals

    are given to the successful employee.

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    COMPENSATION AND BENEFITS

    Medical CareLife Insurance

    Vacations

    Relocation

    Credit Advance Policy/ ProvidentPolicy/ Advance Against Provident

    Fund

    Recreation

    Mobile PhoneBusiness Mobile Phone Policy

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    REWARD SYSTEM

    Promotion is given on the basis of performance

    Club membership, game shows, Lunch arrangement

    Special achievement awards at each individual level

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    ROLES / TASKS OF MANAGERS AT

    DIFFERENT LEVELS

    9/11/14

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    OPERATIONAL MANAGER

    Improve the operational systems Play a significant role in long-term planning, including

    an initiative geared toward operational excellence

    Long-term planning

    Individual budgets

    Services invoicing

    Necessary Meeting discussions

    Coach office managers

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    MARKETING MANAGER

    Instilling a marketing led ethos

    Researching opportunities

    Customers understandings

    Customer relationship management Developing strategies & planning

    Managing Marketing mix

    Measuring success within budgets

    Customer focused decisions

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    SALES MANAGER Obtaining profitable results

    Streamlining processes

    Managing the sales team

    Development of the annual marketing plan

    Meet goals and metrics

    Monitoring sales team

    Provide training exposures

    Customer focused decisions

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    FINANCE MANAGER

    Interpreting financial information Interpreting cash flows Managing the sales team

    Formulating strategic

    Researching factors influencing businessperformance

    Cost-reduction opportunities

    Financial reporting's Developing external relationships Managing budgets

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    RETIREMENT / TERMINATION ANDDISCIPLINARY ACTIONS

    After completion of 50 years service, every employee

    will automatically be retired and get benefits and

    compensation from the organization.

    If someone committed any type of crime, disciplinary

    action will be taken against them and terminate from

    the service with immediate effect.

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    CONCLUSIONOver all report is prepared with complete effort

    of our team members and we learnt a lot of

    things regarding HR activities, processes and

    functions. Try to cover all most important things,

    which have been covered in this report and the

    report will be beneficial for the new investor.

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