!!
«Capacity Development to Enhance Commercial and
Technical Utility Management» !
!E.#learning#Course!eWUM#03#
#!
«Applying!Good!Practices»!(CD8UM!03)!8!January!4th!–!February!8th!,!2016!8!
!!
!Final#Report#
! !
!
Content&!
Abbreviations!..................................................................................................................................!3!
Executive!Summary!.........................................................................................................................!4!
I.! Introduction!..............................................................................................................................!6!
II.! Objectives!................................................................................................................................!7!
III.! Course!Description!.................................................................................................................!8!
IV.! Participants!............................................................................................................................!9!
V.! Course!Team!(Tutors!and!Administration)!............................................................................!11!
VI.! Course!Implementation!........................................................................................................!12!
1.! Unit!6!(Social!Responsibility!at!Water!Utility)!....................................................................!12!
2.! Unit!7!(Financial!Sustainability)!.........................................................................................!14!
3.! Unit!8!(Operational!Improvement)!....................................................................................!16!
VII.! Evaluation!and!Recommendations!.....................................................................................!17!
1.! Evaluation!Criteria!.............................................................................................................!17!
2.! Results!................................................................................................................................!18!
3.! Recommendations!.............................................................................................................!20!
4.! Suggestions!from!participants!...........................................................................................!20!
Annex!............................................................................................................................................!21!
!
! !
Abbreviations
ACWUA!:! Arab!Countries!Water!!Utilities!!Association!CD8UM!:!!E!WUM!03!:!!
Capacity!Development!for!Utility!Management!e.Learning!course!for!Utility!management!(03)!
FB!:! Facebook!
GIZ!:! Deutsche!!Gesellschaft!!für!!Internationale!!Zusammenarbeit!Germany!
GTW!:! Go!To!Meeting,!Software!for!online!meeting/conference!(Webinar)!
MCT!:!! Multiple!choice!test!
MENA!:! Middle!east!and!North!Africa!! !
Executive Summary
ACWUA% (Arab% Countries% Water% Utilities% Association)% supported% by% GIZ%(German%International%Cooperation%)%organized%an%interactive)e*Learning)course% for% dynamic% and% result% oriented% individuals% working% as% senior%managers%and%supervisors%in%the%water%sector%who%feel%the%need%to%grow%in%the%career%and%personal%development.%
#Capacity#Development#to#Enhance#
Commercial#&#Technical#Utility#Management#«Applying!Good!Practices»!!
(e.WUM!03)!from!January!4th!to!February!8th,!2016!!
!The% main% objective% is% to% enhance% commercial% and% technical% utilities%management% in% the% MENA% Region% through% exchange% of% experience% &%know% how% and% by% networking% and% communication% between% ACWUA%members%to%improve%the%management%skills%in%water%utilities.%%The% Tutor% team% and% course% management% provided% by% ACWUA% with%support%by%Margraf%Publisher,%three%EMtutors%implemented%the%course%in%addition%to%an%overall%coordinator%who%acted%also%as%a%Tutor.%%%For% the% implementation% of% the% course%many% activities% and% logistics% are%carried%out%such%as,%main%tasks%included%Acquiring%Knowledge%by%reading%the% lessons,% interact% through% Webinar,% Facebook% Discussions.% All% the%discussions%held%within%the%group%in%addition%to%submitting%an%Individual%assignment%described%by%the%Facilitating%Tutor.%At%the%end%of%each%unit%(3%units),% proof% of% Knowledge%was% achieved% in%which% the% participants% are%asked%to%take%the%Multiple%Choice%Test%and%also%submit%a%short%paragraph%of%how%they%benefit%from%the%learning%of%this%unit.%%The% selection% process% considered% a% list% of% criteria% including% geographic%distribution;%the%applicants;%were%coming%from%different%countries%in%the%MENA%region.%%%%
Total%number%of%participants%enrolled%in%the%e%WUM%03%is%78.%The%average%percent%of%inactive%participants%is%40%%%%The% active% participants% proved% high% level% of% interest% and% dedication% by%their% contribution% to% the% overall% course% activities% and% were% evaluated%according%to%the%criteria%mentioned%here%below.%)For)Unit)6)and)7%%%
Face*Book)Contribution) 25%%Online)Meeting) 15%)
Multiple)Choice)Test) 45%)Assignments)&)Action)Plan) 15%)
%For)Unit)8%%%
Face*Book)Contribution) 30%%Multiple)Choice)Test) 50%)
Assignments)&)Action)Plan) 20%)%%The)results)of)participants)that)enrolled)in)the)e)WUM)03)course)are)as)follow:))%
!! Total) Unit)Credit)Granted) Unit)Credit)Not)Granted)!! !! Outstanding) Very)good) Good) Sufficient) Not)sufficient) Inactive)
Unit)6) 78) 8% 13% 7% 8% 7% 35%
Unit)7) 78) 10% 8% 7% 9% 2% 42%
Unit)8) 78) 4% 14% 7% 4% 4% 45%
%
% %
%
I. Introduction
ACWUA! (Arab! Countries! Water! Utilities! Association)! supported! by! GIZ! (German!
International! Cooperation),! offer! an! interactive! e8Learning! courses! for! dynamic! and!
result! oriented! individuals! working! as! senior! managers! and! supervisors! in! the! water!
sector!who!feel!the!need!to!grow!in!the!career!and!personal!development.!
!
The!course!consisted!of!the!following!three!units:!
!
! Jan#4#B#Jan#17,#2016:#Unit#6#«Social#Responsibility#of#the#Water#Utility»#
Study,! Group! work,! Discussions! and! interactive! Lectures! covering! these! six!
lessons:! Health! and! Safety! |! Public! Involvement! |! Serving! the! Poor! |! Conflict!
Resolution!Mainstreaming!HIV/AIDS!|!Ethical!Behavior.!
#
! Jan#18#B#Jan#31,#2016:#Unit#7#«Financial#Sustainability»#
Study,! Group! work,! Discussions! and! interactive! Lectures! covering! these! five!
lessons:!Financial!Management!|!Revenue!Generation!|!Customer!Service!Non8
revenue!Water!Management!|!Numbers!of!Employees.!
#
! Feb#1st##B#Feb#7,#2016:#Unit#8#«Managing#for#Operational#Improvement»#
Study,! Group! work,! Discussions! and! interactive! Lectures! covering! these! six!
lessons:! Standard! Operating! Practices! |! Business! Process! |! Minimum! Service!
Standards! |! Quality! Management! |! Performance! Management! |! Crisis!
Management.!
#!
!#
# #
II. Objectives
The!main!objective!is!to!enhance!commercial!and!technical!utilities!management!in!the!
MENA! Region! through! exchange! in! experience! &! know! how! and! by! networking! and!
communication!between!ACWUA!members!to!improve!the!management!skills!in!water!utilities.!
The!specific!objectives!of!eWUM!03!(Applying!Good!Practices»)!are:!
Unit#6:#«Social#Responsibility#of#the#Water#Utility»##
This!Module!–!Unit!6!–!focuses!on!the!health!and!safety!of!the!employees!of!the!water!
utilities!and!of!course!the!customers!and!community,!including!building!trust!by!sharing!
information! and! searching! and! considering! feedback! made! by! the! community! as! an!
institutional! principle! that! strengthen! the! trust.! ! The!unit! also! focuses!on! the!Conflict!resolution!as!institutional!process!that!would!certainly!lead!to!continuous!improvement.!!
!
Unit#7:#"Financial#Sustainability"##
Explaining!the!importance!of!financial!sustainability!and!balancing!between!revenue!and!
expenses!of!water!utilities,! the!necessity! to! satisfy! customers! and!encourage! them! to!
pay!their!bills,!with!focus!on!problems!and!challenges!that!expose!the!water!utilities!in!
case! of! non8revenue! of! water,! and! how! can! water! utilities! compensate! financial!
shortages!while!maintaining!the!water!quality!without!hearting!the!employees,!in!short!
thus!unit!describes!how!to!improve!financial!sustainability!for!water!utilities.!
!
Unit#8:#"Managing#for#Operational#Improvement"##
Explaining!How!to!perform!tasks!in!systemic!procedures!as!business!process!analysis!to!
increase! efficiency! and! eliminates! bottlenecks,! continuous! improvement! that! needs!
continuous! process! of! measurements! against! standards! and! improve! where! needed.!
Covering! the! minimum! standards! for! quality! of! water! towards! protection! of! public!
health! and! safety! of! utility! customers! and! the! environment,! then! covering! the! crises!
management! procedures! that! if! prepared! ahead!of! time! can! save! the! utilities! against!
unexpected!external!or!internal!critical!incidents!or!conditions!that!may!jeopardize!the!
utility!and!the!customers.!!
!
! !
III. Course Description
This!course!consists!of!3!units!/!modules:!!
• Unit!6!«Social!Responsibility!of!the!Water!Utility»!
• Unit!7!«Financial!Sustainability»!
• Unit!8!«Managing!for!Operational!Improvement»!
Each! unit! /! module! has! a! number! of! lessons! and! the! delivery! of! these! lessons! is!
allocated!over!the!period!Jan!4th!to!February!8th.!More!details!about!the!course!delivery!and!calendar!is!shown!in!the!table!below:!
! !
IV. Participants
The!total!number!of!accepted!participants!was!78!(the!list!is!given!in!annex!2)!
Per#country#analysis:!Participants!were!selected!from!10!different!countries.!The!chart!below!shows!number!of!participants!distributed!among!the!country!of!origin.!
!
!
Gender# analysis! :! The! Gender! balance! were! taken! into! consideration! during! the!
selection!process.!The!chart!below!shows!the!distribution!of!the!participants!based!on!the!Gender.!
!
!
The!gender!distribution!per!country!was!analysed,!the!result!is!shown!in!the!chart!below.!
!
!
!
Age#distribution#analysis:!The!Age!of!participants!gives!an!indication!on!the!career!level!(Junior,! Middle,! and! Senior).! The! age! of! the! participants! was! categorized! into! 7!
categories.! Each! category! contains! 5! years! intervals.! The! Chart! below! shows! the! age!
Distribution.! The! graph! shows! that! the! majority! of! the! participants! are! in! the! age!
category! (1976! to! 1985,! birth! year).! That!means! the! age! rang! form! (30! –! 40).! This! is!considered!a!Middle!management!employee.!!
!
!
!
!
The! Gender! was! analyzed! among! the! age! categories.! The! chart! shows! almost! all!participants!female!were!born!after!1970.!
!
V. Course Team (Tutors and Administration)
Administration#Team#:#
! Ms.!Dana!Daqqaq!–!ACWUA!! Mr.!Dirk!Hangstien!–!Margraf!!Publishers!
Resource#Tutor#:#
! Mr.!Mostafa!Biad!
EBTutors#Team#
! Mr.!Saddam!Khleifat!! Mr.!Mohamed!Abdelghany!
# #
VI. Course Implementation
The! implementation! of! the! online! course! eWUM! 03:! “Applying! Good! Practices”! is!designed!in!three!units:!
1. !Unit!6:!Social!Responsibility!
2. Unit!7:!Financial!Sustainability!!
3. Unit!8:!Operational!Improvement.!
Each! of! the! units! includes! a! number! of! learning! resources! and! activities,! such! as:!
Reading! Material,! videos,! Cases,! webinars! and! discussion! forums.! ! The! course!
implementation!extended!from!January!4th!until!February!8th!according!to!the!following!structure:!
1. Unit&6&(Social&Responsibility&at&Water&Utility)&!
Week#1:##Acquiring#Knowledge#(Jan#4th#–#Jan#10th#2016)#
Main! learning! activity! for! first!week! includes! acquiring! knowledge! about! the! topic! by!completing!the!reading!material!for!the!6!lessons!that!are:!
i. Health!&!Safety!
ii. Public!Involvement!
iii. Serving!the!Poor!
iv. Conflict!Resolution!
v. Mainstreaming!HIV/AIDS!vi. Ethical!Behavior!
Week#2:#Reflect#and#Remix#(Feb#11th##B#17th#2016)#
In! this! week! participants! are! expected! to! actively! interact! with! the! course! content!through!participating!in!the!following!activities:!
Webinar:!The!first!online!meeting!(webinar)!for!this!course!was!conducted!on!January!12th,! 2016.! The! topic! of! the!webinar! is! “Customer! service!&!Conflict! Resolution”.! The!webinar!included!a!Power!Point!presentation,!poll!questions!and!guided!discussion!with!participants.#
" Webinar!Panel:!!! Presenters:!Mohamed!Abdelghani!! Moderator!:!Mostafa!BIAD!! Administration!:!Dirk!Hangstein!
" Attendance:! 27! participants! joined! the! webinar! out! of! 44! participants! who!initially!registered!to!join!from!all!participating!countries.!
Facebook# Discussions:# In! this! activity! participants! were! asked! to! join! the! Group!Discussions! and! contribute! with! their! ideas,! comments! and! experiences! to! the!discussions! held! within! the! group.! ! As! a! wrap! up! and! closing! of! the! discussion,!participants!are!asked!to!submit!an! Individual!Task!described!by!the!Facilitating!Tutor.!The!Discussion!Topics!for!this!Unit!included!the!following:#
# Forum#1:#“Conflict!Resolution”!!
Warp#up#and#closing:#Proof#of#Knowledge#(Jan#15th#–#17th#2016)!!
For!the!wrap!up!and!closing!of!the!unit;!participants!are!asked!to!perform!two!individual!tasks:!
• Perform! the!Multiple! Choice! Test! which! is!made! available! online! through! the!Margraf!Website!
• Submit! an! individual! assignment! based! on! their! learning! of! the! unit! and! the!Facebook!discussion!group.!
• For!participants!results!related!to!this!unit!refer!to!chapter!VII82!of!this!report.!
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2. Unit&7&(Financial&Sustainability)&&
Week#1:##Acquiring#Knowledge#(Jan#18th#–##24th#2016)#
Main!learning!activity!for!the!first!week!includes!acquiring!knowledge!about!the!topic!by!completing!the!reading!material!for!the!5!lessons!that!are:!
i. Financial!Management!ii. Revenue!Generation!iii. Customer!Service!iv. Non8Revenue!Water!v. Number!of!Employees!
!
#
Week#2:#Reflect#and#Remix#(Jan#25th#–#31st#2016)!
In! this! week! participants! are! expected! to! actively! interact! with! the! course! content!through!participating!in!the!following!activities:!
Webinar:# The! webinar! was! conducted! on! January! 26th! 2016.! The! main! topic! of! the!session!was!“Financial#Sustainability# for#Water#utilities,#pricing#System”.!The!webinar!included! a! Power! Point! presentation,! poll! questions! and! guided! discussion! with!participants.##
" Webinar#Panel#:!!! Presenter:!Mostafa!BIAD!
! Moderator:!Saddam!Khleifat!
! Administration!:!Dirk!Hangstein!
!
" Attendance:!31!participants!joined!the!webinar!out!of!35!participants!who!were!registered!to!join!from!different!participating!countries.!
Facebook#discussions:#In!this!activity!participants!were!asked!to!join!at!least!one!of!the!Group!Discussions!and!contribute! ideas,!comments!and!experiences!to!the!discussions!
held! within! the! group! in! addition! to! submitting! an! Individual! Task! described! by! the!Facilitating!Tutor.!The!Discussion!Topics!for!this!Unit!included!the!following:!
!
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#
# Forum#1!:!“Over!staffing!and!Number!of!Employees”!
Warp#up#and#closing:#Proof#of#Knowledge#(Jan#29th#–#31st#2016)!
For!the!wrap!up!and!closing!of!the!unit;!participants!are!asked!to!perform!two!individual!tasks:!
• Perform! the!Multiple! Choice! Test! which! is!made! available! online! through! the!Margraf!Website!
• Submit!an!individual!assignment:!action!plan.!
For!participants!results!related!to!this!unit!refer!to!chapter!VII82!of!this!report.!
! !
!
3. Unit&8&(Operational&Improvement)&&
Week#1:##Acquiring#Knowledge#and#Reflect#and#Remix#(Feb#1st##–#Feb#7th#2016)#
Main!learning!activity!for!the!first!week!includes:!
Acquiring# knowledge! about! the! topic! by! completing! the! reading! material! for! the! 5!lessons!which!are!Standard!Operating!Procedures!
i. Business!Process!ii. Minimum!Service!Standards!iii. Quality!Management!iv. Performance!Management!v. Crisis!Management!
#Reflect#&#Remix:! in!parallel!with! reading! the!period,! the!participants!are!expected! to!actively!interact!with!course!content!through!participating!in!the#Facebook#Discussions:#In! this! activity! participants! were! asked! to! join! the! Group! and! contribute! with! ideas,!comments! and! experiences! to! the! discussions! held! within! the! group! in! addition! to!submitting!an!Individual!Task!described!by!the!Facilitating!Tutor.!The!Discussion!Topics!for!this!Unit!included!the!following:#
# Forum#1:##“Performance!improvement!:!Yalo!!city!case!study”!!!
Warp#up#and#closing:#Proof#of#Knowledge#(Feb#5th#–7th#2016)!
For!the!wrap!up!and!closing!of!the!unit;!participants!are!asked!to!perform!two!individual!tasks:!
• Perform! the!Multiple! Choice! Test! which! is!made! available! online! through! the!Margraf!Website.!
• Submit! an! individual! assignment! based! on! their! learning! of! the! unit! and! the!Facebook!discussion!group.!The!individual!task!for!this!unit!was!about!preparing!a!performance!improvement!plan.!
For!participants!results!related!to!this!unit!refer!to!chapter!VII82!of!this!report.!
!
! !
VII. Evaluation and Recommendations
1. Evaluation&Criteria&The!evaluation!system!was!decided!in!Amman!meeting!with!the!enlarged!tutors!group,!
GIZ,! ACWUA! and! Margraf,! however! and! according! to! the! recommendations! of! the!
previous!courses!(eWUM03),!it!was!decide!by!the!organizers!to!adopt!the!new!marking!
system! (described! below).! Indeed,! the! new! marking! system! gives! more! weight! to!exchange!and!participation!and!does!not!take!in!account!the!reading!activity:!!
o GotoWebinar! (GTW)!was!given!15%! in!each!of! the!units! to!reward!participants!
who!were!able!to!attend!and!participate!in!the!GTW!session.!!
o Facebook!(FB)!contribution!and!interaction!was!given!a!total!of!25!%!:!evaluating!
activity! of! the! participants! in! the! FB! group! in! terms! of! effective! comments! on!
tutors! posts! and! interacting!with! other! participants! and! bringing! new! ideas! to!
the!discussions.!!
o Multi!choice!test!(MCT)!has!a!weight!of!45!%!
o The!written!test!was!marked!on!15!%!
!
Since!in!this!course!Unit!8!should!be!done!only!in!one!week!(including!reading!and!also!
Reflect!and!Remix).! The!online!conference! (webinaire)!was! cancelled.!And! the! scoring!system!was!adjusted!as!below.!
Unit# GTW#FB#
Activity#MCT#
Written#Test#
Total#Score#
Unit#6#Unit#7#
15%! 25%! 45%! 15%! 100%!
Unit#8# 8! 30%! 50%! 20%! 100%!
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2. Results&Total!number!of!participants!enrolled!in!the!eWUM03!is!78!(confirmed!participation!and!completed!their!profile!on!the!course!platform).!
The!results!for!the!3!units!are!as!follow!(detailed!results!are!given!in!annex!3)!:!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!
In! the! eWUM! 03! course,! the! average! percent! of! inactive! participants! is! 40%;! this!percentage!is!very!high!compared!the!previous!courses.!!!
The!success!rate!is!average!of!87%!with!83!in!Unit!6,!92%!in!Unit!7!and!87!%!in!Unit!8.!
Unit#Total#
Applicants#confirmed#
Inactive#Applicants#
Active#participants#
No.#Passed#%##
#Passed/active#participants#
Unit#6# 78! 35! 43! 36! 83%!
Unit#7# 78! 42! 36! 33! 92%!
Unit#8# 78! 45! 33! 29! 87%!
!
!
! !
!
3. Recommendations&!
− More!efforts!on!advertisement!of! the!e.courses,! involve!partners!and!utilities,!and!other!channels!of!possible.!Refer!and!review!the!marketing!strategy.!
− Try! to! stick! to! the! announced!dates,! as! postponement!might! lead! to! confusion! at!participants’!side.!
− Large!inactive!participants!(as!per!the!previous!courses),!reasons!should!be!analysed!and!understood.!It!is!recommended!that!ACWUA!communicate!with!its!members!on!this!issue!and!take!action:!!!
• Involve/inform!the!superiors!of!those!“inactive!participants”!!• Keep!track!about!those!“inactive!participants”!and!reject!from!further!
courses..!Or!other!“punishment”!measures.!• Inactive!participants!are!taking!the!chance!of!other!willing!participants,!as!
places!are!always!limited.!!− In!the!same!level!it!is!recommended!that!ACWUA!communicate!also!with!superiors!
!on!the!“outstanding!achievements”!of!participants..!!− and! to! find! a! way! of! recognition! for! those! demonstrating! high! commitment!
dedication!and!achievement!by!considering!invitations!to!events!(example!from!the!AWW!January!2015!where!some!participants!were! invited!to!the!congress! in!Dead!Sea,!Jordan)!
− Give!more!room!to!participants!in!the!webinar!sessions,!could!be!through!more!poll!questions,!introduce!ideas!such!as!one!or!more!slides,!involve!some!of!them!in!the!presentation,! would! lead! to! more! interactive! webinar! sessions,! this! would! also!encourage!participants!to!positively!compete!for!participation.!!!!
− Encourage!participants!to!use!the!Arabic!Language!!
4. Suggestions&from&participants&!
− Increase!the!number!of!the!webinar!to!include!all!aspects!of!the!course!− The!Course! Period!may! be! longer.! Extent! the! period! of! each! unit! if! there! is!more!
time!I!think!the!benefit!will!be!higher...!give!the!participation!more!time!to!read!the!units!
− Evaluation! must! depend! on! assignment! and! final! exam.! Reduce! the! value! or!Facebook.!
− The!course!is!very!good!(for!me)!but!I!want!you!to!make!some!lessons!face!to!face!in!lectures!l!think!it!will!be!better.!
− I!think!it!is!wonderful!course!which!doesn't!need!any!improvement!− We!can!do!project!at!the!end!of!course!to!view!different!opinion!
Annex ! !
Annex#1:#Announcement#
#
Annex#2:#Accepted#Participants#list#
N°) Sal.) Full)Name) Nationality) e*mail)Address) Tutor)
1% Mr.% Ahmed%Ali%Mohamed%Warad% Egyptian% [email protected]% Mohamed%
2% Mr.% Ahmed%Atteya%Sedeek% Egyptian% [email protected]% Mohamed%
3% Mr.% Ahmed%Elsayed%Mohammed% Egyptian% [email protected]% Mohamed%
4% Mr.%Ahmed%Hassan%Mohammed%Yehia%Abdelfattah%
Egyptian%[email protected]%
Saddam%
5% Mr.% Ahmed%Hisham%Hilles% Palestinian%% [email protected]% Saddam%
6% Mrs.% amira%ahmed%ali% Egyptian%[email protected]%
Mohamed%
7% Ms.% amira%samy%lashin% egyptian% [email protected]% Mohamed%
8% Mr.% Anas%Ateat% Jordanian% [email protected]% Saddam%
9% Ms.% Asmaa%Said% Egyptian% [email protected]% Mohamed%
10% Mr.% Ayman%Abdallah%Mahmoud% jordanian% [email protected]% Saddam%
11% Mr.% Aziz%Adel%Osekrieh% Syrian% [email protected]% Saddam%
12% Mrs.% doaa%mahmoud%farraag% egyptian% [email protected]% Mohamed%
13% Mrs.% Eman%Abdel%Sabour%Elghandour% Egyptian% [email protected]% Mohamed%
14% Mrs.% Eman%Elsayed%Abd%Elatty%Mansour%% Egyptian%% [email protected]%% Mohamed%
15% Ms.% Eman%Mohamed%Fathy% Egyptian% [email protected]% Mohamed%
16% Mr.% Essam%Mohamed%Helaly% Egyptian% [email protected]% Mohamed%
17% Mr.% Eyad%Suhail%Sahawneh%% Jordanian% [email protected]% Saddam%
18% Mr.% Fady%Kamal%Arian% Egyptian% [email protected]% Mohamed%
19% Mr.% Farid%Safi% %% [email protected]%% Saddam%
20% Mr.% Farshid%Saljuqy%% %% [email protected]% Saddam%
21% Mr.% Fuad%Saleh%AlMAwzari% Yemeni% [email protected]% Saddam%
22% Mrs.% Ghadeer%Arafeh% Palestinian% [email protected]% Saddam%
23% Mrs.% gomaa%mohammed%hamdy%mostafa% Egypt% [email protected]% Mohamed%
24% Ms.% Hala%Alhamed% Syrian% [email protected]% Saddam%
25% Mr.% Hassan%Aboelnga% Egyptian% [email protected]% Saddam%
26% Mr.% Hilal%Said%Amur%Al%Khuzaimi% Oman% [email protected]% Saddam%
27% Ms.% Hiyam%Saleh%AlMSa'aydeh% Jordanian% Hiyam_sa'[email protected]% Saddam%
28% Mr.% hosam%elMdin%fawzy%hendy% Egyptian%% [email protected]% Mohamed%
29% Mrs.% Jihad%Ahmad%Abu%Jamous% Jordanian% [email protected]% Saddam%
30% Mr.% khaled%arafah%seddiek% egyptian% [email protected]% Mohamed%
31% Mr.% Mahmoud%Abd%elsamiea%Torky% EGYPTION% [email protected]% Mohamed%
32% Mr.% Mahmoud%Ali%Dahroug% Egyptian% [email protected]% Saddam%
33% Mr.% Mahmoud%Ibrahim%Yousef% Egyptian%% [email protected]% Mohamed%
34% Mr.% Mahmoud%Said%Mohamed%Nassar% Egyptian%%[email protected]%
Mohamed%
35% Ms.%Mai%Abd%ElMNasser%Saber%Ahmed%ElMBaroody%
Egyptian% [email protected]% Mohamed%
36% Mrs.% Mai%Mohamed%Afifi% Egyption% [email protected]% Mohamed%
37% Mrs.% Marwa%mahmoud%mohmmed%faisle% Egyptian% [email protected]% Mohamed%
38% Mr.% Mekawy%farag%Almekawy%Pair% Egyptian% [email protected]% Mohamed%
39% Mr.% Mohamed%Abdeen%Ibrahime% Egyptian%%[email protected]%
Mohamed%
40% Mr.% Mohamed%Abdo%Mohamed%% Egyptian% [email protected]% Mohamed%
41% Mr.%Mohamed%Ahmed%Mohamed%Ahmed%Talaat%%
Egyptian%% [email protected]% Mohamed%
42% Mr.% Mohamed%Ezzat%Mohamed%Azzam% Egyptian% [email protected]% Mohamed%
43% Mr.%Mohamed%Khedr%Abdel%Hamed%ebrahem%%
Egyptian% [email protected]% Mohamed%
44% Mr.%Mohamed%Najib%Mohamed%Ahmed%Allam%
Egyptian%% [email protected]% Mohamed%
45% Mr.%Mohamed%Sameh%Mohamed%Samy%Mohamed%Taha%
Egyptian%% [email protected]% Mohamed%
46% Mr.%Mohamed%Yousry%Mohamed%Hussein%
Egyption% [email protected]% Mohamed%
47% Mr.% Mostafa%Hefny%Abd%ellatif% Egyptian% [email protected]% Mohamed%
48% Ms.%Nadine%Mohamed%El%Hady%Abdel%Hafiz%Halawa%
Egyptian% [email protected]% Mohamed%
49% Mrs.% Naglaa%Abdulrahman% Egyptian% [email protected]% Mohamed%
50% Mr.%Nasser%Abdelrahman%Mohammed%Khattab%
Egyptian% [email protected]% Mohamed%
51% Mrs.% Noama%Shareef% German% [email protected]% Saddam%
52% Mrs.% Omima%Gabl% Egyptian% [email protected]% Mohamed%
53% Mr.% Osama%Moh'd%AlSheikhali% Jordanian% [email protected]% Saddam%
54% Mr.% Rafeek%Emad%AbdElkader%Ramadan% Egyptian% [email protected]% Saddam%
55% Mr.% Ramadhan%Hamza%Mohammed% Iraqi% [email protected]% Saddam%
56% Mrs.% Rasha%Victor%Tomaira% Jordanian% [email protected]% Saddam%
57% Mr.%Refa`at%Mohammad%Ameen%BaniMKhalaf%
Jordanian% [email protected]% Saddam%
58% Ms.% Rihaam%Mohamed%Reda% Egyptian% [email protected]% Mohamed%
59% Mrs.% ROFAIDA%KHALAF%ELSAYED% Egyptian% [email protected]% Mohamed%
60% Mr.% Rafeek%Emad%AbdElkader%Ramadan% Egyptian% [email protected]% Mohamed%
61% Ms.%Sahar%abdelMmawgoud%khalaf%alla%ahmed%
Egyptian% [email protected]% Mohamed%
62% Mr.% Salameh%M%S%AlMMahasneh% Jordanian% [email protected]% Saddam%
63% Mrs.% Samar%Mohamed%El%Sayed%% Egyptian%% [email protected]%% Mohamed%
64% Mr.% Sayed%Aboeldahab% Egyptian% [email protected]% Mohamed%
65% Mr.% Sayed%Beltagy% Egyptian% [email protected]% Mohamed%
66% Ms.%Shaimaa%Salaheelddin%Abdelhamid%Mohamed%fadly%
Egyptian%% [email protected]% Mohamed%
67% Mr.% Shaker%Kasem%AlMKilany% Egyptian% [email protected]% Mohamed%
68% Mr.% Shenoda%Samir%Farag% Egyptian% [email protected]% Mohamed%
69% Mr.% shereif%mohamed%kamal% egyptain% [email protected]% Mohamed%
70% Mrs.% shimaa%nagy%barbary% Egyptian% [email protected]% Mohamed%
71% Mr.% Soliman%Sorour%Solman%Salhoub% Egyptian% [email protected]% Mohamed%
72% Ms.% syrine%morjene% tunisian% [email protected]% Saddam%
73% Mr.% Wael%Mohamed%Ammar% Egyptian% [email protected]% Mohamed%
74% Mr.% wasseem%hany%shokry%zaki%habib%% Egyptian% [email protected]% Mohamed%
75% Ms.% Yasmeen%mamdouh%kotb% Egypatian%[email protected]% Mohamed%
76% Mr.% Yehya%Mahmoud%Abd%El_Hamied%Mohammad%Ashrey%%
Egyptian% [email protected]% Mohamed%
77% Mr.% YOUSSEF%BERNICHI% Moroccan% [email protected]% Saddam%
78% Mr.% ZAIDI%Anis% Tunisian% [email protected]% Saddam%
#
Annex#3:#participant’s#results#
! ! !Unit#6# Unit#7# Unit#8# #
N# Name## Email#
Result#
Performance#
Result#
Performance#
Result#
Performance# Tutor#
1!Nadine!Mohamed!El!Hady!Abdel!Hafiz!Halawa!
92,0!!!!Outstanding!
!96,3!!!!
Outstanding!!
92,0!!!!Outstanding! Mohamed!
2!Nasser!Abdelrahman!Mohammed!Khattab!
91,0!!!!Outstanding!
!88,8!!!!
Outstanding!!
87,0!!!!Outstanding! Mohamed!
3! Shaker!Kasem!Al8Kilany! [email protected]!!
90,0!!!!Outstanding!
!96,3!!!!
Outstanding!!
84,0!!!!Very!Good! Mohamed!
4!Mai!Abd!El8Nasser!Saber!Ahmed!El8Baroody!
90,0!!!!Outstanding!
!91,5!!!!
Outstanding!!
82,0!!!!Very!Good! Mohamed!
5! Ahmed!Ali!Mohamed!Warad! [email protected]!!
90,0!!!!Outstanding!
!81,3!!!!
Very!Good!!
75,0!!!!Very!Good! Mohamed!
6! Ahmed!Atteya!Sedeek! [email protected]!!
89,0!!!!Outstanding!
!56,3!!!!
sufficient!!
90,0!!!!Outstanding! Mohamed!
7! Eman!Abdel!Sabour!Elghandour! [email protected]!!
87,0!!!!Outstanding!
!92,5!!!!
Outstanding!!
90,0!!!!Outstanding! Mohamed!
8!Mohamed!Sameh!Mohamed!Samy!Mohamed!Taha!
85,0!!!!Outstanding!
!58,3!!!!
sufficient!!
75,0!!!!Very!Good! Mohamed!
9! wasseem!hany!shokry!zaki!habib!! [email protected]!!
84,0!!!!Very!Good!
!76,3!!!!
Very!Good!!
82,0!!!!Very!Good! Mohamed!
10! Mostafa!Hefny!Abd!ellatif! [email protected]!!
83,0!!!!Very!Good!
!70,0!!!!
Very!Good!!
63,0!!!!Good! Mohamed!
11! Osama!Moh'd!AlSheikhali! [email protected]!!
81,0!!!!Very!Good!
!68,0!!!!
Good!!
34,0!!!!not!sufficient! Saddam!
12! Hassan!Aboelnga! [email protected]!!
79,0!!!!Very!Good!
!73,5!!!!
Very!Good!!
37,5!!!!not!sufficient! Saddam!
13! Rasha!Victor!Tomaira! [email protected]!!
79,0!!!!Very!Good!
!66,5!!!!
Good! !8!!!!!Not!Active! Saddam!
14! Samar!Mohamed!El!Sayed!! [email protected]!!!
79,0!!!!Very!Good!
!51,3!!!!
sufficient!!
64,0!!!!Good! Mohamed!
15! Yasmeen!mamdouh!kotb! [email protected]!!
78,0!!!!Very!Good!
!85,0!!!!
Outstanding!!
70,0!!!!Very!Good! Mohamed!
16! Mahmoud!Ali!Dahroug! [email protected]!!
77,0!!!!Very!Good!
!86,3!!!!
Outstanding!!
74,0!!!!Very!Good! Saddam!
17! Eyad!Suhail!Sahawneh!! [email protected]!!
76,0!!!!Very!Good!
!91,5!!!!
Outstanding!!
58,5!!!!sufficient! Saddam!
18! YOUSSEF!BERNICHI! [email protected]!!
76,0!!!!Very!Good!
!78,3!!!!
Very!Good!!
72,5!!!!Very!Good! Saddam!
19! Aziz!Adel!Osekrieh! [email protected]!!
72,0!!!!Very!Good!
!88,3!!!!
Outstanding!!
67,0!!!!Good! Saddam!
20! Mekawy!farag!Almekawy!Pair! [email protected]!!
72,0!!!!Very!Good!
!53,8!!!!
sufficient!!
78,0!!!!Very!Good! Mohamed!
21! syrine!morjene! [email protected]!
!72,0!!!!
Very!Good! !8!!!!!Not!Active!!
53,0!!!!sufficient! Saddam!
22!Yehya!Mahmoud!Abd!El_Hamied!Mohammad!Ashrey!!
69,0!!!!Good! !8!!!!!Not!Active!
!72,0!!!!
Very!Good! Mohamed!
23! hosam!el8din!fawzy!hendy! [email protected]!!
67,0!!!!Good!
!51,0!!!!
sufficient!!
61,0!!!!Good! Mohamed!
24! Jihad!Ahmad!Abu!Jamous! [email protected]!!
66,0!!!!Good!
!63,8!!!!
Good! !8!!!!!Not!Active! Saddam!
25! Ayman!Abdallah!Mahmoud! [email protected]!!
63,0!!!!Good!
!68,5!!!!
Good!!
70,0!!!!Very!Good! Saddam!
26! shimaa!nagy!barbary! [email protected]!!
63,0!!!!Good!
!67,8!!!!
Good!!
79,0!!!!Very!Good! Mohamed!
27! Farid!Safi! [email protected]!!!
63,0!!!!Good!
!60,0!!!!
Good!!
37,0!!!!not!sufficient! Saddam!
28! Ghadeer!Arafeh! [email protected]!!
62,0!!!!Good!
!74,5!!!!
Very!Good! !8!!!!!Not!Active! Saddam!
29! Hiyam!Saleh!Al8Sa'aydeh! Hiyam_sa'[email protected]!!
58,0!!!!sufficient!
!91,5!!!!
Outstanding!!
68,5!!!!Good! Saddam!
30! Hala!Alhamed! [email protected]!!
58,0!!!!sufficient!
!53,3!!!!
sufficient!!
62,5!!!!Good! Saddam!
31! Eman!Elsayed!Abd!Elatty!Mansour!! [email protected]!!!
57,0!!!!sufficient!
!52,3!!!!
sufficient!!
67,0!!!!Good! Mohamed!
32! Farshid!Saljuqy!! [email protected]!!
52,0!!!!sufficient!
!26,3!!!!
not!sufficient!!
37,0!!!!not!sufficient! Saddam!
33! Ramadhan!Hamza!Mohammed! [email protected]!!
51,0!!!!sufficient!
!55,0!!!!
sufficient!!
70,5!!!!Very!Good! Saddam!
34! doaa!mahmoud!farraag! [email protected]!!
50,0!!!!sufficient!
!71,5!!!!
Very!Good!!
50,0!!!!sufficient! Mohamed!
35! shereif!mohamed!kamal! [email protected]!!
50,0!!!!sufficient!
!63,5!!!!
Good!!
52,0!!!!sufficient! Mohamed!
36! Marwa!mahmoud!mohmmed!faisle! [email protected]!!
50,0!!!!sufficient!
!58,3!!!!
sufficient! !8!!!!!Not!Active! Mohamed!
37! Rafeek!Emad!AbdElkader!Ramadan! [email protected]!!
30,0!!!!not!sufficient! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
38! Mai!Mohamed!Afifi! [email protected]!!
27,0!!!!not!sufficient!
!15,0!!!!
not!sufficient! !8!!!!!Not!Active! Mohamed!
39! Rafeek!Emad!AbdElkader!Ramadan! [email protected]!!
24,0!!!!not!sufficient! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
40! Mohamed!Ezzat!Mohamed!Azzam! [email protected]!!
15,0!!!!not!sufficient! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
41!Refa`at!Mohammad!Ameen!Bani8Khalaf!
14,0!!!!not!sufficient! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
42!Ahmed!Hassan!Mohammed!Yehia!Abdelfattah!
!9,0!!!!not!sufficient! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
43! Hilal!Said!Amur!Al!Khuzaimi! [email protected]! !8,0!!!!not!sufficient! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
44! ZAID!Anis! [email protected]! !2,0!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
45! Naglaa!Abdulrahman! [email protected]! !8!!!!!Not!Active!!
73,8!!!!Very!Good!
!82,0!!!!
Very!Good! Mohamed!
46! Ahmed!Elsayed!Mohammed! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
47! Ahmed!Hisham!Hilles! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
48! amira!ahmed!ali! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
49! amira!samy!lashin! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
50! Anas!Ateat! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
51! Asmaa!Said! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
52! Eman!Mohamed!Fathy! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
53! Essam!Mohamed!Helaly! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
54! Fady!Kamal!Arian! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
55! Fuad!Saleh!Al8Awzari! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
56! gomaa!mohammed!hamdy!mostafa! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
57! khaled!arafah!seddiek! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
58! Mahmoud!Abd!elsamiea!Torky! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
59! Mahmoud!Ibrahim!Yousef! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
60! Mahmoud!Said!Mohamed!Nassar! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
61! [email protected]!
!8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
62! Mohamed!Abdo!Mohamed!! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
63!Mohamed!Ahmed!Mohamed!Ahmed!Talaat!!
[email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
64!Mohamed!Khedr!Abdel!Hamed!ebrahem!!
[email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
65!Mohamed!Najib!Mohamed!Ahmed!Allam!
[email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
66! Mohamed!Yousry!Mohamed!Hussein! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
67! Noama!Shareef! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
68! Omima!Gabl! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
69! Rihaam!Mohamed!Reda! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
70! ROFAIDA!KHALAF!ELSAYED! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
71!Sahar!abdel8mawgoud!khalaf!alla!ahmed!
[email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
72! Salameh!M!S!Al8Mahasneh! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Saddam!
73! Sayed!Aboeldahab! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
74! Sayed!Beltagy! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
75!Shaimaa!Salaheelddin!Abdelhamid!Mohamed!fadly!
[email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
76! Shenoda!Samir!Farag! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
77! Soliman!Sorour!Solman!Salhoub! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
78! Wael!Mohamed!Ammar! [email protected]! !8!!!!!Not!Active! !8!!!!!Not!Active! !8!!!!!Not!Active! Mohamed!
#
#
#
Annex#4:#Final#results#and#certificates#awarding#
#
N# Name## Email# Unit#6# Unit#7# Unit#8# Certificate# Tutor#
1!Nadine!Mohamed!El!Hady!Abdel!Hafiz!Halawa!
[email protected]! YES! YES! YES! YES# Mohamed!
2!Nasser!Abdelrahman!Mohammed!Khattab!
[email protected]! YES! YES! YES! YES# Mohamed!
3! Shaker!Kasem!Al8Kilany! [email protected]! YES! YES! YES! YES# Mohamed!
4!Mai!Abd!El8Nasser!Saber!Ahmed!El8Baroody!
[email protected]! YES! YES! YES! YES# Mohamed!
5! Ahmed!Ali!Mohamed!Warad! [email protected]! YES! YES! YES! YES# Mohamed!
6! Ahmed!Atteya!Sedeek! [email protected]! YES! YES! YES! YES# Mohamed!
7! Eman!Abdel!Sabour!Elghandour! [email protected]! YES! YES! YES! YES# Mohamed!
8!Mohamed!Sameh!Mohamed!Samy!Mohamed!Taha!
[email protected]! YES! YES! YES! YES# Mohamed!
9! wasseem!hany!shokry!zaki!habib!! [email protected]! YES! YES! YES! YES# Mohamed!
10! Mostafa!Hefny!Abd!ellatif! [email protected]! YES! YES! YES! YES# Mohamed!
11! Osama!Moh'd!AlSheikhali! [email protected]! YES! YES! NON! YES# Saddam!
12! Hassan!Aboelnga! [email protected]! YES! YES! NON! YES# Saddam!
13! Rasha!Victor!Tomaira! [email protected]! YES! YES! NON! YES# Saddam!
14! Samar!Mohamed!El!Sayed!! [email protected]!! YES! YES! YES! YES# Mohamed!
15! [email protected]!
YES! YES! YES! YES# Mohamed!
16! Mahmoud!Ali!Dahroug! [email protected]! YES! YES! YES! YES# Saddam!
17! Eyad!Suhail!Sahawneh!! [email protected]! YES! YES! YES! YES# Saddam!
18! YOUSSEF!BERNICHI! [email protected]! YES! YES! YES! YES# Saddam!
19! Aziz!Adel!Osekrieh! [email protected]! YES! YES! YES! YES# Saddam!
20! Mekawy!farag!Almekawy!Pair! [email protected]! YES! YES! YES! YES# Mohamed!
21! hosam!el8din!fawzy!hendy! [email protected]! YES! YES! YES! YES# Mohamed!
22! Ayman!Abdallah!Mahmoud! [email protected]! YES! YES! YES! YES# Saddam!
23! shimaa!nagy!barbary! [email protected]! YES! YES! YES! YES# Mohamed!
24! Hiyam!Saleh!Al8Sa'aydeh! Hiyam_sa'[email protected]! YES! YES! YES! YES# Saddam!
25! Hala!Alhamed! [email protected]! YES! YES! YES! YES# Saddam!
26! Eman!Elsayed!Abd!Elatty!Mansour!! [email protected]!! YES! YES! YES! YES# Mohamed!
27! Ramadhan!Hamza!Mohammed! [email protected]! YES! YES! YES! YES# Saddam!
28! doaa!mahmoud!farraag! [email protected]! YES! YES! YES! YES# Mohamed!
29! shereif!mohamed!kamal! [email protected]! YES! YES! YES! YES# Mohamed!
30! Farid!Safi! [email protected]!! YES! YES! NON! YES# Saddam!
31! Ghadeer!Arafeh! [email protected]! YES! YES! NON! YES# Saddam!
32! Marwa!mahmoud!mohmmed!faisle! [email protected]! YES! YES! NON! YES# Mohamed!
33! Jihad!Ahmad!Abu!Jamous! [email protected]! YES! YES! NON! YES# Saddam!
34! syrine!morjene! [email protected]! YES! NON! YES! YES# Saddam!
35!Yehya!Mahmoud!Abd!El_Hamied!Mohammad!Ashrey!!
[email protected]! YES! NON! YES! YES# Mohamed!
36! Naglaa!Abdulrahman! [email protected]! NON! YES! YES! YES# Mohamed!
37! Farshid!Saljuqy!! [email protected]! YES! NON! NON! NON# Saddam!
38! Rafeek!Emad!AbdElkader!Ramadan! [email protected]! NON! NON! NON! NON# Saddam!
39! Mai!Mohamed!Afifi! [email protected]! NON! NON! NON! NON# Mohamed!
40! Rafeek!Emad!AbdElkader!Ramadan! [email protected]! NON! NON! NON! NON# Mohamed!
41! Mohamed!Ezzat!Mohamed!Azzam! [email protected]! NON! NON! NON! NON# Mohamed!
42!Refa`at!Mohammad!Ameen!Bani8Khalaf!
[email protected]! NON! NON! NON! NON# Saddam!
43!Ahmed!Hassan!Mohammed!Yehia!Abdelfattah!
NON! NON! NON! NON# Saddam!
44! Hilal!Said!Amur!Al!Khuzaimi! [email protected]! NON! NON! NON! NON# Saddam!
45! ZAID!Anis! [email protected]! NON! NON! NON! NON# Saddam!
46! Ahmed!Elsayed!Mohammed! [email protected]! NON! NON! NON! NON# Mohamed!
47! Ahmed!Hisham!Hilles! [email protected]! NON! NON! NON! NON# Saddam!
48! [email protected]!
NON! NON! NON! NON# Mohamed!
49! amira!samy!lashin! [email protected]! NON! NON! NON! NON# Mohamed!
50! Anas!Ateat! [email protected]! NON! NON! NON! NON# Saddam!
51! Asmaa!Said! [email protected]! NON! NON! NON! NON# Mohamed!
52! Eman!Mohamed!Fathy! [email protected]! NON! NON! NON! NON# Mohamed!
53! Essam!Mohamed!Helaly! [email protected]! NON! NON! NON! NON# Mohamed!
54! Fady!Kamal!Arian! [email protected]! NON! NON! NON! NON# Mohamed!
55! Fuad!Saleh!Al8Awzari! [email protected]! NON! NON! NON! NON# Saddam!
56! gomaa!mohammed!hamdy!mostafa! [email protected]! NON! NON! NON! NON# Mohamed!
57! khaled!arafah!seddiek! [email protected]! NON! NON! NON! NON# Mohamed!
58! Mahmoud!Abd!elsamiea!Torky! [email protected]! NON! NON! NON! NON# Mohamed!
59! Mahmoud!Ibrahim!Yousef! [email protected]! NON! NON! NON! NON# Mohamed!
60! [email protected]!
NON! NON! NON! NON# Mohamed!
61! [email protected]!
NON! NON! NON! NON# Mohamed!
62! Mohamed!Abdo!Mohamed!! [email protected]! NON! NON! NON! NON# Mohamed!
63!Mohamed!Ahmed!Mohamed!Ahmed!Talaat!!
[email protected]! NON! NON! NON! NON# Mohamed!
64!Mohamed!Khedr!Abdel!Hamed!ebrahem!!
[email protected]! NON! NON! NON! NON# Mohamed!
65!Mohamed!Najib!Mohamed!Ahmed!Allam!
[email protected]! NON! NON! NON! NON# Mohamed!
66!Mohamed!Yousry!Mohamed!Hussein!
[email protected]! NON! NON! NON! NON# Mohamed!
67! Noama!Shareef! [email protected]! NON! NON! NON! NON# Saddam!
68! Omima!Gabl! [email protected]! NON! NON! NON! NON# Mohamed!
69! Rihaam!Mohamed!Reda! [email protected]! NON! NON! NON! NON# Mohamed!
70! ROFAIDA!KHALAF!ELSAYED! [email protected]! NON! NON! NON! NON# Mohamed!
71!Sahar!abdel8mawgoud!khalaf!alla!ahmed!
[email protected]! NON! NON! NON! NON# Mohamed!
72! Salameh!M!S!Al8Mahasneh! [email protected]! NON! NON! NON! NON# Saddam!
73! Sayed!Aboeldahab! [email protected]! NON! NON! NON! NON# Mohamed!
74! Sayed!Beltagy! [email protected]! NON! NON! NON! NON# Mohamed!
75!Shaimaa!Salaheelddin!Abdelhamid!Mohamed!fadly!
[email protected]! NON! NON! NON! NON# Mohamed!
76! Shenoda!Samir!Farag! [email protected]! NON! NON! NON! NON# Mohamed!
77! Soliman!Sorour!Solman!Salhoub! [email protected]! NON! NON! NON! NON# Mohamed!
78! Wael!Mohamed!Ammar! [email protected]! NON! NON! NON! NON# Mohamed!
#
## #
#
Annex#5:#Evaluation#questionnaire#Results#
!
!
1. The course announcement informed me sufficiently about the requirements to join the course
2. The online application for the course was easy to use
15 14
1
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
13
15
2
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
3. I received my login to the course and further information timely before the course
1415
1
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�1
4. The tutors were able to motivate communication among participants
5. I am satisfied with the tutor's guidance and answers to my questions
6. The tutors followed up the tasks and activities effectively
11
15
13
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
13
15
11
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
11
15
121
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�2
7. I profited from the exchange with participants from my OWN REGION
8. I profited from the exchange with other participants from OTHER COUTRIES
9. The level of interaction met my expectations
7
20
3
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
7
23
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
6
23
1
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�3
10. The e-learning course was relevant for my work
11. The time for reading the content was sufficient
12. Multiple-Choice Test questions were clear and understandable
10
18
11
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
3
22
5
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
8
19
3
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�4
13. Quality of the handouts (material, manuals etc) was good
14. The topics suggested for the FaceBook discussion groups were appealing
15. The content of the lessons met my knowledge level
11
17
2
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
4
23
21
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
6
22
2
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�5
16. The Webinar lectures helped me to enhance my knowledge
17. The FaceBook platform worked fine for me
18. There was enough time for collaboration between participants and tutors
7
17
231
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
8
20
2
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
3
18
4
5
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�6
19. I found it easy to navigate though the course
20. I am satisfied with the Webinar (GoToWebinar) as a tool
21. The Multiple Choice test was easy to handle
7
21
11
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
6
19
41
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
7
18
23
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�7
22. I am satisfied with the online course in general
23. I will recommend the course to my colleagues
10
18
2
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
1512
3
1 - I totally disagree2 - I disagree3 - I do not have an opinion4 - I agree5 - I totally agree
�8
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18
Question 19
Question 20
Question 21
Question 22
Question 23
0 5 10 15 20 25
1 - I totally disagree 2 -I disagree 3 - I do not have an opinion 4 - I agree 5 - I totally agree
�9
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