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Financial Services Operations (FSO) - White Paper - ServiceNow

Date post: 28-Dec-2021
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Casemanagement

Banking service framework—compliant with BIAN standards

Card operationsNew card request

Close credit card

Increase credit limit

Decrease credit limit

Block credit card

Unblock credit card

Payment operations

Payment in error

Debit approvals

Claims

CaseplaybooksCommunities

Agentworkspace

Omnichannelengagement

Future applications

Customer data Reference dataTransactional data

Banking

Insurance

Wealth management

Checking accounts

Saving accounts

Credit card accounts

Loan accounts

Mortgage accounts

Deposit accounts

Investment accounts

Checking transactions

Saving transactions

Credit card transactions

Loan transactions

Deposit transactions

Investment transactions

Payment transactions

Stock exchanges

Financial institutions

Workflows, integrations

Predictive

analyticsKnowledge base,

service catalog

Developer

toolsMachine learning,

artificial intelligence

Web, mobile,

conversational UX

Financial Services Operations

Beneficiary claim non-receipt


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