Finding Data Gold in Your Core Business Processes

Fraser Smart

Group President, Consulting and AnalyticsLondon, June 2, 2015

Our deep understanding

of our clients leads to

better outcomes for their

business — and for their

customers.

Helping Our Clients Succeed

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Domain

Expertise

Industry

Expertise

Client

Data

Industrial,

Retail &

Hospitality

High Tech &

Comms.

Commercial

Healthcare

Industr

ials

Government

Healthcare

Financial

ServicesPublic

Sector

We are innovating

across multiple industry

groups and capabilities,

with Xerox Consulting

and Analytics at the

heart of all we do.

The World of Xerox Services

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Customer Care

Xerox Consulting and Analytics

Communication & Marketing Services

Finance, Accounting & Payments

Human Capital Services

Transaction Processing

Healthcare: The Power of Analytics

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Some selected examples:

Our access to data, our deep domain expertise and our world-renowned research capabilities enable us to

partner more effectively with clients than ever before to solve their most pressing challenges

Consulting and Intelligence are changing the dialogue

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Telecoms Public SectorConsumerAutomotiveTransportation Financial

Services

Finding the Gold: LA Express Park™ — The Power of Analytics

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Solving multiple problems:

• Congestion and emissions

• Time wasted circling for

parking

• Disparate technology

• Manual and burdensome

processes

Client reporting revolutionised:

• Total visibility to operational

performance at >300 plants

worldwide to ensure no

business disruption

• Increased data visibility =

increased operational

ownership resulting in

expedited and more effective

decision making

• Complete data integrity using

secure file transfer protocol

and data validation programs

Finding the Gold: Revolutionising Client Reporting

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Revolutionising Client Reporting (Continued)

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Revolutionising Client Reporting (Continued)

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Finding the Gold: Using Text Analytics Technology to Simplify Preparation for Large Litigation

Challenge – Global financial services company needed to locate and analyse >30 million

documents to identify those relevant for litigation

Results – Reduction of 86% of documents that needed legal review

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Finding the Gold: Managing and Communicating Global Reward

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Challenge – Global consumer goods company needed insight into its global spend on

employee rewards

Results – Approximately €700K in savings per year on reward management

Finding the Gold: Delivering Knowledge to Support a Growing Care Environment

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Challenge – Boom in

smartphone adoption led to

falling customer satisfaction

Results – 21% improvement in

customer satisfaction

Finding the Gold: Reducing Report Generation Time from 30 Hours to 30 Minutes

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Challenge – Faster

report generation to

free up team for “real

business”

Results – Dramatic

reduction in time/effort

to create reports

Thank you!

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