Date post: | 16-Jul-2015 |
Category: |
Health & Medicine |
Upload: | kareo |
View: | 143 times |
Download: | 4 times |
PAGE 2 KAREO | @GoKareo; #KareoTip
Our Schedule for Today…
1 Introduction & Welcome Laurie & Joe
2 Finding ROI in Your EHR
3 Discover Kareo’s Role
4 Answer Questions
PAGE 3 KAREO | @GoKareo; #KareoTip
Your Hosts Today…
Laurie MorganSenior Consultant & Partner,
Capko & Morgan
Joe CapkoSenior Consultant & Partner, Capko & Morgan
PAGE 4 KAREO | @GoKareo; #KareoTip
Participate via Social
Facebook.com/GoKareo
Twitter.com/GoKareo
http://kareo.ly/kareogroup
We’ll be live tweeting during today’s webinar!
How to participate:
1. Follow @GoKareo on Twitter
2. Follow @LeaChatham on Twitter
3. Search for #KareoTip
4. Join the conversation using #KareoTip
PAGE 5 KAREO | @GoKareo; #KareoTip
Laurie Morgan
Practice management and healthcare consultant
Focus on revenue growth, operational excellence and start-up strategy
Author of Management Rx e-book series: Get the Best From Your Medical Billing Service and Patient Flow Mistakes Smart Practice Manager Make – and How to Avoid Them
Laurie has an MBA from Stanford University
www.capko.com
PAGE 6 KAREO | @GoKareo; #KareoTip
Joe Capko
Specializes in strategic planning, business development, qualitative/quantitative studies, and statistical analysis
Conducted patient satisfaction and community needs assessments for all sizes
Over ten years experience with statistical research
Fielded public opinion polls for Public Research Institute and PC World Magazine
BA in Political Science and Urban Planning
www.capko.com
PAGE 7 KAREO | @GoKareo; #KareoTip
Our Schedule for Today…
1 Introduction & Welcome Laurie
2 Finding ROI in Your EHR
3 Discover Kareo’s Role
4 Answer Questions
PAGE 8 KAREO | @GoKareo; #KareoTip
Why Did You Get an EHR?
“The government said we had to”
“We were afraid of penalties”
“We wanted the Meaningful Use money”
“All our peers were doing it”
PAGE 9 KAREO | @GoKareo; #KareoTip
The Right Thing for the Wrong Reasons
Think positive: even vegetables can taste good!
Odds are:
– Your EHR already delivers a positive return
– Higher ROI is a few simple steps away
© raphotography - Fotolia.com
PAGE 10 KAREO | @GoKareo; #KareoTip
ROI=Return on Investment
Costs are easy to spot
Revenue/expense reduction can be less obvious
– Offset costs
– Billing and coding consistency
– Marketing and analysis tools
– New revenue generating opportunities
– Physician convenience; efficient access and teamwork
– Error reduction
PAGE 11 KAREO | @GoKareo; #KareoTip
Hidden Costs of Paper Charts
ROI assessments often underestimate paper chart costs
– Space (medical records, fax, inventory)
– Supplies
– Risks of errors, damage, destruction
– Staff (records management, transcription, prescriptions, slower patient flow)
– Inconvenient access – delayed care
PAGE 12 KAREO | @GoKareo; #KareoTip
Less Paper, More Profit
Repurpose your medical records area
– Conference room
– Physician office space (convert existing offices to exam rooms?)
– Clinical research
– Workflow: phlebotomy, vaccinations, sub-waiting
Redeploy staff, or downsize through attrition
PAGE 13 KAREO | @GoKareo; #KareoTip
Billing and Reimbursement
Better coding up-coding
But better documentation avoids denials, enables appeals
Integration saves billing time, reduces missed charges
– If you don’t have an integrated system, start shopping
PAGE 14 KAREO | @GoKareo; #KareoTip
Segment Your Patients for Marketing
Preventive care
Follow-up care
Elective services
Possibly even payer negotiations
Many of these activities contribute to MU
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New Revenue Sources, New Rules
Group visits – use EHR to pull, poll population
Care coordination
PCMH
Value-based payments
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Growth of FFS-Alternative Programs
Program Started Current Participation
ACOs 2012 600+*
PCMH 2008 27,000+ clinicians**
~7,000 practice sites
~10% of PC practices
Other alternative
payment models
HHS Announcement:
January 2015
20 hospitals and health
plans already set 75%
alternative payment
target***
Source:
*Leavitt Partners/Becker’s Hospital Review
**NCQA
***Advisory Board Company (Daily Briefing)
PAGE 19 KAREO | @GoKareo; #KareoTip
Insist On Quality
Get the training you need for reporting
Add a module like Crystal Reports if necessary
Make sure templates are up to date – structured data is key to reporting
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Internal Communication and Efficiency
Tasking and instant messaging
Tablet systems, portals allow patients to enter their own data
Patient forms (population health, school forms)
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Tasking and Instant Messaging
Physicians can communicate with staff without leaving room
– Request supplies, order labs
Billing, scheduling questions can be answered in real-time
In some cases, messages can be attached to patient
Pitfall: tasking in lieu of immediate handling
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“Within primary care practices, valid
patient entered family health history
data can be obtained electronically at
higher rates than a standard of care that
depends on provider-entered data.”
Murray, MF, Giovanni, MA, et al – J Gen Internal Med, Dec
2013
PAGE 23 KAREO | @GoKareo; #KareoTip
Portals: What if Some Patients Refuse?
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Portals: Get ROI from Willing Adopters
Every patient that uses it increases your ROI
– Scheduling
– Labs and prescription updates
– Entering own data
– Communication (marketing)
– Online payments
PAGE 25 KAREO | @GoKareo; #KareoTip
More Under-tapped Features
Fax server
Integration with Dragon or scribe service
Measure workflow efficiency
Automate patient forms (e.g., school forms)
PAGE 26 KAREO | @GoKareo; #KareoTip
Build Your Career Skills
Create a super-user team
Join local user groups for your vendor
Brainstorm with other practice managers in your specialty
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Time for a Switch?
Look to the cloud
Insist on integration – even if using two vendors
Consider reporting, portal quality, other tools
Plan for post-adoption (re)training
PAGE 28 KAREO | @GoKareo; #KareoTip
Our Schedule for Today…
1 Introduction & Welcome Laurie
2 Finding ROI in Your EHR
3 Discover Kareo’s Role
4 Answer Questions
PAGE 29 KAREO | @GoKareo; #KareoTip
Discover Kareo’s Role
Cloud-based
Insurance & Patient Billing
Scheduling & Practice Management
Electronic Health Records
Medical Billing Services
Education, Training, & Support
Ranked #1 by Black Book 2 Years
25,000 Providers Nationwide
PAGE 30 KAREO | @GoKareo; #KareoTip
Discover Kareo’s Role
• Kareo EHR
• Over 150 templates
• Create custom templates
• eRX and eLabs
• Built for mobile
• Training, implementation, and ongoing support
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Discover Kareo’s Role
• Kareo Practice Management
• Simple workflow
• Updated Medicare Fee Schedule
• Claim tracking
• Patient collections
• ICD-10 ready
PAGE 32 KAREO | @GoKareo; #KareoTip
Discover Kareo’s Role
• Kareo PM
• Kareo Billing Services
• Kareo Virtual Office
• Kareo Partners
• Online appt. scheduling
• Text reminders
• Recalls
• Reputation Management
• Specialty EHRs
PAGE 34 KAREO | @GoKareo; #KareoTip
Our Schedule for Today…
1 Introduction & Welcome Laurie
2 Finding ROI in Your EHR
3 Discover Kareo’s Role
4 Answer Questions
PAGE 35 KAREO | @GoKareo; #KareoTip
How to Participate Today…
Type your questions
888.775.2736 x1
-- Questions After the Webinar --