Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your Elected Bargaining Committee has been fully evaluating the Company’s last, best and final offer that was presented

to us on January 22, 2013. We will be outlining a few of the things that continue to keep us fighting for a contract for our

members. Understanding the Company gave their side of the negotiations to you, we felt it would be better served for

us, the “EXCLUSIVE BARGAINING AGENCY” to advise you of some of the key issues:

Fios Jobs of the Future

In the course of negotiations the Union attempted to deal with the Company on Fios Jobs of the Future in order

to maintain jobs. There are other areas where your Union attempted to maintain a threshold of jobs. Our local has lost a

considerable amount of jobs over the life of our last contract. Your Committee attempted to work with the Company on

holding and increasing jobs in the call centers as well as in the Fios workforce. An attempt was made by the Union to

eliminate the clause in the “Fios Jobs of the Future” MOA that allows the use of contract labor and when that was

completely rejected by the Company the Committee went back and simply tried to restrict the use of contract labor on

some of the Fios work. Once again this was completely rejected by the Company.

VEBA Benefits

The Company wants to add retirees who retired prior to August 16, 1992 to be paid out of this trust. The

Company also wants to add market based option plans to Medicare eligible retirees. These options would not be

covered by the contributions made by the Company. In effect, the retirees would pay for all of the premiums. A Health

Reimbursement Arrangement may be established at the Company’s discretion and any amount would be at their

discretion.

The 2009 new hires who do not qualify for any Company subsidized retiree medical coverage shall receive a

$400.00 annual benefit for medical coverage for the rest of their career up to 30 years. This is an increase of $55.00.

Team Performance Award

The Union proposed to increase the annual target award from 4% to 4.75%.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Work at Home

The Union is seeking a trial with an agreement to meet upon conclusion of the trial in order to discuss and/or modify if

necessary before fully implementing. This type of work has never been done in this Verizon bargaining unit, there are a

lot of unknowns. All major products and new work practices are usually done as trials or pilot programs before fully

implementing. The bargaining committee is concerned with associates access to the Union(currently they can access

union representatives on breaks or lunches every day, the current company proposal would limit W@H employees to

access once a month). Currently associates do not have to send an IM or email to supervisor at the start of their shift.

Workplace Monitoring/Recording

More employees now disciplined and/or terminated for Code of Conduct violations, customer mistreats, etc. since this

MOA has been implemented. Company never followed Section 2 or 3 regarding intent of monitoring and establishment

of monitoring guidelines since implementation. Results of monitoring/recording are not shared with the employee in a

timely manner.

Defined Minimum Article 10

Work Schedules and Tours, Section 2 Normal Tour of Duty, 2.1.3 – Company frequently schedules normal schedule/tour

(100% of workforce) on Saturday and splits in various workgroups instead of following contractual language “maintained

at a minimum consistent with the needs of the business”. The Union is seeks to have minimum language defined (25%)

and added to article to protect workforce from this abuse.

Cross Functional Work Sharing

The Company wishes to cross train employees in the FSC, BSBC and CSSC to handle misrouted calls and/or assist a

customer with a simple task at the end of a normal call that would have previously resulted in transferring the customer

to another department. We are seeking a limit on the cross functional duties that can be assigned to employees as well

as have a significant number of additional jobs to be added to our bargaining unit in exchange for this proposal from the

Company. This would help curb the Company’s efforts to route calls to contract workers. They have yet to seriously

engage us with our need to secure jobs in our Bargaining Unit.

Sickness and Disability Article 29

The Company proposes to eliminate the six (6) month waiver if you haven’t been off sick in the last six (6) months,

admitted to the hospital or have outpatient surgery. The Company proposal would also eliminate the fourteen (14) day

or two calendar weeks (2) waiver if you return to work and become sick again within two (2) calendar weeks. The

Company also proposes employees with over twenty (20) years of service will have one (1) waiting day beginning with

the third occurrence of absence within a twelve (12) month period.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Buried Service Wire Article 14

The Company has proposed the elimination of the Union days for the Buried Service Wire technicians. The Union is

proposing those three days be replaced with 3 PHO’s. The Company is not interested in our proposal.

Pension Benefit

The Company’s proposal is to freeze the compensation portion of the Pension calculation formula as of June 1, 2013.

The Pension formula is as follows:

Employee’s years of service multiplied by the employee’s highest 5 years of wages multiplied by 1.35%

As an example, if you take a Business Customer Representative at top wages that is 36 years old with 8 years of service

as of June 1, 2013 and assume an annual pay increase of 1.5% and assuming a GATT interest rate of 4% at time of

retirement, under the current contract the employee’s estimated lump sum would be approximately $479,289.00.

Under the Company’s proposal the employee’s pension would be reduced to approximately $315,116.00.

As a result, this would be a loss of $164,173.00.

Pedro didn’t explain this part did he?

.

Holidays Article 8

The Union proposed to use 3 personal holidays for emergencies without a 15 day notice. The Company had no interest.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Medical Hi-lights, Contributions and Wages

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.

Your CWA Bargaining Committee looks forward to continuing our negotiations with Verizon in an effort to get a fair and equitable agreement.