First Communication software company in the world to achieve Software CMM Level 5

& People CMM Level 3

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Vision

"To build a Happy Workforce"

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Mission

" To build a cohesive culture, which creates

avenues for employees to accomplish their

goals through people-centric approach"

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Employee Profile

Total Number of Employees : 528

85% of employees in software developmentSupport function ratio well above the international standards

Software Development Human ResourcesFinance & Administration MarketingQA SSG

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Employee Profile

Qualification profile

305145

62 16

Graduate Engineers Post Graduate EngineersOther Professionals Others

80% of the engineers are from premier engineering schools in the countryPreferred employer status in many of the premier institutions

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Employee Profile

Attrition well below the industry levels Multiple career optionsEmployee stock optionsTechnology focus

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Recruitment

Computer Science / Communication engineersTechnology focusEmployer of choice in the communication software industry

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Strategic HR Initiatives

PCMM Assessment OD InitiativeEmployee Satisfaction Survey - GallupPosition Evaluation – William M Mercer Periodic Compensation surveys – William M Mercer/Hewitt Events

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P-CMM

Patterned after the structure of the Software CMM A Maturity frame work for developing Human talent Guide a program of continuous workforce development Integrate workforce development with process improvementEstablish a culture of Software Excellence

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Process Technology

People

High Quality Products &Services

Quality Triangle

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Benefits of People CMM

Enhance business performance

Effectively manage Intellectual assets

Knowledge capital

Measure HR contribution to business

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Organization Development

Goal setting – measurable parametersThroughput time or deliveryQualityCost

HR oriented measures like “morale” and so on Goal AlignmentExpertise from external consultants

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Knowledge and Skills Analysis

Knowledge and Skills profiles defined from Core CompetenciesOnline Knowledge and Skills databaseWell defined proficiency levels

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Training

Competency Development Plan - core competenciesTraining Policy- 7 person days / per yearMulti cultural sensitivity training – onsite engineersTraining on customer platformsFuture VarsityKnowledge sharing sessions

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Performance Management

Workflow automation of the Performance Appraisal and Development Review process (PADR)

Goal Alignment

Feedback through one-to-one meetings, Project meetings, Divisional meetings

Personal development planCareer Development plan

Competency Development plan

Performance Improvement plan

Performance awards

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Compensation Management

Compensation strategy

Compensation Plan & Guidelines

Basis for Individual CompensationPerformance measurement Market survey Experience gained since last compensation fitment.

Biannual reviews

Grievance Redressal System addresses discrepancies

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Communication

Communication of organizational Business results , Future plans, Events, QSM.

Channels of communication - Employee handbook, QSM, Intranet, Future Times, Events team, Knowledge Sharing sessions, Project Initiation meetings, Suggestion schemes, Bulletin Board

CPI System

Grievance redressal system

Service Level Agreements (SLA)

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Automation of HR Systems

Resource Planning and Tracking System

Online PADR System

Employee System

Leave Management System

Knowledge and Skills Database

Training and Quiz System

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Policies and Procedures

Paternity Leave

Part Time employment

Flexi Time

Sports Com- Pulse

Accelerated Growth for exceptional performers

Long Service Awards - on completion of 5 years of service

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EVENTS… beyond work

“Multi Dimensional” development of employees

Organising programs that sustain interests outside work

Dedicated Events Team

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