First Data Canada Merchant Solutions ULC - Sonoma Services · Confidential Page 3 4/22/2010 a....

Confidential Page 1 4/22/2010

First Data Canada Merchant Solutions ULC

Training Guide

TABLE OF CONTENTS


I. Set up an appointment

a. Introduction

b. Timing

II. Appointment Do’s and Don’ts

a. Do’s

b. Don’ts

III. Introduction to the KeyCorp K23

a. Hardware

b. Software

IV. Installation of the K23/K76

a. Printer/Modem and Pin Pad Installation (Dial)

b. IP Setup

V. Training Guide and QRG

a. Installation

b. Training

c. Testing

d. CHIP FAQ

e. Training Tips

f. Reports

g. QRGs

VI. Troubleshooting

a. Common Errors and Resolutions in Installation

b. Downloading applications and Parameter Updates

c. Helpdesk

I. Set up an appointment


a. Introduction

We are one company! You’ll introduce yourself as a First Data Canada

representative.

―Hello, my name is _____________, and I am calling on behalf of First

Data Canada Merchant Solutions for (UNPS/POSNET), your merchant

services provider, about your new point-of-sale terminal. Can I speak to

_______ merchant contact/owner_____?

―Hello ) _______ merchant contact/owner_?, my name is

_____________, and I am calling on behalf of First Data Canada

Merchant Solutions for (UNPS/POSNET), your merchant services

provider, about your new point-of-sale terminal. I’d like to setup a

convenient time with you for me to train you on the terminal functions.‖

Qualifying questions:

Would you like us to train you, a manager, or several staff members?

(If multi-location) Would you like to have all of your managers to train

together, or should we visit all of your locations separately. (Now schedule

each location accordingly).

What is the best time to train for your location (s)?

b. Timing

This appointment request should be attempted on the day of, or within 24

hours of the delivery of the terminal.

Special Industry Notes for appointment setting:

Restaurant customers are commonly available between Monday

and Wednesday during afternoon slumps between lunch and dinner

between 2-4 PM. Do not visit on busy weekends, and never during

1 hour before and after a meal time.

Retail customers are most often available before opening or after

closing.

Card Not Present Merchants are normally available more freely.

II. Appointment Dos and Don’ts

Dos


i. Do arrive on time with any merchant equipment, extra

phone cables, extra QRG prints, extra kitting materials,

extra power cords and recommended IP cabling on-hand,

in case of equipment failures. You’ll look like a super-

star if you can save the day with a longer phone cord

when it’s needed.

ii. Do dress professionally, but appropriately to be able to

climb under counters or under desks to install hardware

and cabling.

iii. Do remember that if you don’t know the answer, you can

refer to your manual, OR you can contact the helpdesk

for an assist for the merchant: on the spot. Go the extra

mile to make the installation and training go well.

Don’ts

i. Don’t rush the merchant training.

ii. Don’t forget to check for industry-specific functions the

merchant needs to know about. (Example: Deleting a

Pre-Auth, Checking for Open Pre-Authorizations in the

terminal, Entering CVV information or AVS

information, and new transaction types like CHIP cards)

iii. Don’t tell the merchant you are new, don’t know

something, or that you don’t have time.

Take the time you need to properly train the client. Allow

an extra 15-20 minutes on every appointment booking for

overage.


III. Introduction to the Vx810Duet


Vx810 Duet Introduction

Terminal Features

VeriFone’s Vx810 DUET offers a complete countertop payment solution with a sleek

payment interface for easy use. With the Vx810 DUET, both merchants and customers

benefit from the device’s true dual-user functionality. The exceptional design of the unit

is based in its dual nature -an easy to hand-over PIN pad that sits on a base unit

containing a thermal printer and high-speed modem.

The Vx810 is a feature rich device that combines performance, security, reliability, and

ease of use. This terminal delivers superior transaction timeframes by utilizing true 32

bit ARM9 processing. By utilizing newer technologies the Vx810 is able to deliver a

safe, secure IP/dial terminal platform.

Has an exceptionally reliable magnetic stripe and smart card reader to reduce read

errors.

Has received EMV Level 1 and 2 Type Approval for smart card transactions.

MAXui design provides a large keypad and screen without wasted space.

Programmable function keys and on-screen prompts add to the Vx810’s outstanding

usability

6 MB [4MB of Flash, 2 MB of SRAM] - Optional 12MB [8 MMB of SRAM] or

20MB [16 MB of Flash, 4 MB of SRAM] 128 x 128 graphical LCD with high

contrast white.

16 lines x 21 characters with standard font set.

Triple track (tracks 1, 2, 3) bi-directional magnetic card reader.

3 x 4 numeric keypad plus 8 soft-function keys and 4 screen addressable keys.

Single multi-connector which supports power, RS-232, USB Client, Host, Ethernet

and power over Ethernet; SDIO interface supports optional module or secure digital

memory card.

3DES encryption, Master/Session and DUKPT key management; PCI PED approved;

VeriShield file authentication.

18 LPS thermal printer with out-of-paper sensor; capable of d height, double-width

and inverse printing.


Display

128 x 128 pixel graphical LCD with high contrast, white backlighting; supports 16 lines x

21 characters with standard font set

Idle Display

When the terminal is powered on but sitting at idle waiting for user stimulus the idle

display will be as shown below

MM/DD/YY HH:MM

CommServer

SOFTPAY-FDC

VIVIOLINK

F1

F2

F3

F4

When powered on and idling, as shown above, the user may:

Press the F2 (CommServer) soft key, which will take you into the Ethernet

CommServer menu.

Press the F2 (SOFTPAY-FDC) soft key, which will take you to the transaction

and set up menus

Press the * key to return to the idle prompt

Supported Peripherals

The Vx810 supports the following peripherals:

Pin Pads

Vx810 integrated Pin Pad

Printer

Vx810 integrated Printer

Contactless Reader (future use)

Vx810 Contactless Reader

ViVOPay 400


Batch Capacity

300 Transactions (does not include pre-auths)

Payment Types Supported

Credit

Visa, MasterCard, American Express EDC, JCB, Discover and AgriCard (note

Agricard in future application release)

Note: Amex PIP and Amex split dial are not supported.

Debit

PIN (on-line) debit. Supports DUKPT key encryption via the Visa PED-compliant

BankPoint II PIN pad.

Industries Supported

The Vx810 terminal supports the following industry types.

Retail

Restaurant


Keypad Lay Out

The image below shows the keypad for the Vx810.

The table below describes some of the basic key pad operations

Function Action

Alpha Characters To enter Alpha characters, press the NUMERIC key that displays the desired alpha character and then press the ALPHA key until the target alpha character is displayed.

Example: To enter V, press 8 and then the ALPHA key 3 times.

Alpha Characters

Number Alpha 1

Alpha 2

Alpha 3

Alpha 4

1 Q Z . \

2 A B C ~

3 D E F %

4 G H I @

5 J K L /

6 M N O ?

7 P R S [

8 T U V ]

9 W X Y {

* , ‘ “ }

0 - SPACE + &

# = : $ ^

Function Action


Numeric Key 3 Advances the paper source.

Numeric Key 6 Launches Quick Setup menu options.

Numeric Key 8 Locks the keyboard to prevent unauthorized

access.

Numeric Key 9 Initiates the Cash Receipt transaction.

Purple Function Keys

Purple Key

Action

1 ARROW key – Controls up/down movement of the arrow.

2 PRE-AUTH key – Initiates the Pre-Auth/Complete processes.

Function Action

Purple Function Keys

Purple Key

Action

3 REPRINT key – Launches the Reprint menu options:

Last Receipt – Reprint last receipt that was printed for an authorization.

Any Receipt – Prompts user to enter invoice number to locate; also enables the user to scroll through all transactions in the open batch to select one to print if ENTER is pressed at the invoice number prompt.

4 REPORT key – Launches the Report menu options.

Color Coded Function Keys

The color-coded keys perform specific tasks.

These keys may differ in shape and/or have text

on them as shown in the following graphic, but

the function for each remains the same.

Key Action

RED

Press this RED key to cancel the current operation.


Function Action

Color Coded Function Keys

Key Action

YELLOW

This key is known by several names; CLEAR key, DIRECTION key or BACKSPACE key. Press this key to change the direction of the display arrow on the terminal screen or to scroll in a different direction, from UP and DOWN to DOWN and UP. This yellow key can also be used as a BACSPACE key erasing or clearing typed text starting from left to right.

GREEN

This key is used like the ENTER key on a computer keyboard. It signifies to the terminal that the task is complete, or press to enable a function or perform an action based on typed data.

This key is also used to initiate the Configuration menu when it is in an idle mode.


Introduction to the Vx810 DUET

Integrated Terminal, Pin Pad and Printer installation

The Verfione Vx810 is an integrated device. There is one cable to goes

from the back of the hand held pin pad and plugs into the far right of the

Vx810 stand. Note if this cable is not already connected you will need a

screw driver to unscrew the screw on the back of the pin pad. Please

reference below quick installation guide.



What is IP

Technology?

Internet Protocol (IP) is the protocol (or language) that allows devices to

communicate over the Internet using a unique IP Address. When a message is

sent from one computer to another over the Internet, it is broken to small

manageable pieces called packets. Each packet can arrive in a different order

than the order it was sent. Transmission Control Protocol (TCP) puts them

back in the right order.

IP Software

Components

In order for the terminal to communicate properly using Internet Protocol

(IP), each of the following components need to be programmed in the

terminal.

IP address xxx.xxx.xxx.xxx Who am I and where am I going?

MAC address xx xx xx xx xx xx Identifies the physical hardware.

Subnet Mask 255.255.255.0 Who can I talk to?

Default Gateway (DFG) xxx.xxx.xxx.xxx How do I get there?

Domain Name Server (DNS) Something.Something.Com Where is it?

Dynamic Host Configuration

Protocol (DHCP)

Passes all the above

info to the terminal

Tell me who I am.


IP

Hardware

Components

An Ethernet Cable is the physical wire that connects devices that

communicate via IP. The Ethernet cable should be connected to the back of

the Vx810 in the Internet port, as shown below.

A Router connects two or more devices on a network. One end of an Ethernet

cable should be firmly connected to the terminal and the other end in an

Ethernet port on the router (not in the Internet port). Check that the light is on

for the Ethernet port the terminal is connected to. Check that the light is on

for the WAN/Internet port.

A Modem transmits the data over the Internet. One end of an Ethernet cable

should be firmly connected to the modem and the other end in an

Internet/WAN port on the router. Check that the ready light is on the modem.

If not, refer merchant to their Internet Service Provider.

The diagram below shows how these devices are connected.

Vx810


Dial / IP Connections

Setting up the Terminal: Dial or IP

If installing on dial up (analog phone line)

Picture 1

Plug phone cable into ―Dial Port‖ with a telephone symbol on the back of the Printer

Base (see picture 2). Plug the other end of the cable into phone jack.

If using a 2 way splitter, sometimes it may be necessary to test both sides

If sharing a line and using a splitter, the terminal and the phone cannot be used a the

same time if installing on IP (Ethernet)

Picture 2


If installing on IP (Ethernet)

Picture 3

Plug Ethernet cable into ―10BaseT Port‖ on the back of the Printer Base (see picture

#4). Plug the other end of the cable into router/switch/hub/internal wiring –whatever

is applicable to your specific location

Picture 4

Firewalls:

All Firewall attributes need to be disabled. Please have the merchant turn off all firewalls

and any other restrictions that may hinder the terminal from connecting and sharing their

Internet service.

Firewalls or other restriction type features that may be setup can impede the flow of data

to and from the terminal. If a firewall is necessary it can be configured on individual

devices on the network but not the router or modem.

Ports

Ports 19000 - 19999 need to be open on the network router to ensure proper terminal

communications. Network Administrator may be required to help here.

Network Support

Our Helpdesk cannot perform networking support. This would require service from the

merchants’ network administrator or internet service provider.

Our helpdesk can troubleshoot connection error messages. If our helpdesk or Datawire

helpdesk are unable to see the terminal connecting, we will have to refer the merchant to

their network administrator or internet service provider for further assistance.

IV. Training Topics


Installation:

i. Walk the merchant through where the pin pad, power and

other cables if present connect, and what to do if ever

replacing them.

TRAINING:

i. Put the terminal into TRAINING MODE

A. Fom the idle prompt press the F3 Soft Key

B. Press the 1st purple button 2 times

C. Press the F2 Soft key (other set up)

D. When prompted, enter the password.

E. Press F2 (Demo)

F. Press F1 (On)

G. Press the * button to return to the idle menu

H. When you press F3 from the idle screen (softpay-

fdcc) the terminal will show on the left hand side

of the display ―Demo‖

ii. Train the merchant on all transactions that are included

on the QRG that apply to them. (If they do not perform

PRE-AUTH/Completion transactions (accept

tips/rentals/etc), you may skip)

iii. DO NOT FORGET Change the training mode

A. Fom the idle prompt press the F3 Soft Key

B. Press the 1st purple button 2 times

C. Press the F2 Soft key (other set up)

D. When prompted, enter the password.

E. Press F2 (Demo)

F. Press F2 (Off)

G. Press the * button to return to the idle menu

H. The idle screen should not say TRAINING

TESTING:

i. Perform a live test transaction to confirm connection to

host and activation/operation of terminal processing.


CHIP

i. Advise merchant about CHIP Processing

A. Advise the merchant:

a. For CHIP Processing, once a CHIP card is

inserted into the pin pad, the card must

remain in the pin pad for the entire

transaction period.

b. The Clerk/Cashier will be prompted to hand

the pin pad to the customer, so that the

customer can confirm the amount and enter

their pin.

c. The cardholder will need to remove their

card and pass the pin pad back to the cashier

once the transaction is completed and a

receipt is being printed.

d. Advise this application is not chip enabled

but will be in the very near future


CHIP FAQ What is a chip card?

A chip card, sometimes referred to as a ―smart card,‖ is a credit or debit card containing an

embedded computer chip. It is the next evolution of credit and debit cards. Just like your current

debit card, chip cards — including credit cards — will require your customers to enter a Personal

Identification Number (PIN). By the end of 2015, 100% of all point-of-sale devices and cards issued

in Canada will be chip cards.

What are the benefits of the chip card to consumers?

Chip cards and chip terminals work together to ensure a highly secure transaction by validating the card and the cardholder. The computer chip makes cards more difficult to copy, thereby reducing counterfeit fraud.

Chip credit and debit cards make a secure payment system even more secure.

What information is stored on the chip on the card? How secure is that information?

The information stored in the chip is the same type of information that is currently stored on the magnetic

stripe of cards today - payment-related information that will allow the transaction to be authorized and

processed. The information on the chip is protected by multiple layers of security. There is no personal

information stored on the chip card.

Why is the industry moving to chip?

The move to chip technology is the latest innovation in the rapidly changing payments environment, and

demonstrates the industry’s efforts to prevent counterfeit and fraudulent activity due to lost and/or stolen

credit cards, and to further secure Canadian electronic payments.

Will chip card transactions be conducted differently than magnetic stripe transactions?

Yes. At a chip-enabled retail (or use ―point-of-sale‖) terminal or automated bank machine (ABM), the chip card

is inserted and left there for the length of the transaction. The cardholder simply follows the prompts to

complete the transaction. Credit cardholders will need to enter a PIN, just as they do today for debit cards.

PIN is a more secure form of consumer identification and will replace cardholder signatures on credit

transactions.

Are you doing away with the magnetic stripe?

We have created our application and chip terminals to recognize both chip and magnetic stripe

cards. In non-chip enabled terminals, cards will be swiped and a signature will continue to be

required for credit card transactions and a PIN for debit transactions. Magnetic stripe will co-exist

with chip card technology to allow consumers to use their cards at non-chip enabled terminals

Will individuals receive a single chip card for multiple applications such as debit, credit, bus passes,

loyalty programs etc.?

A Although it is technically possible for a chip to hold multiple applications on one card, it will be up to each

card issuer to decide whether to issue cards that support multiple applications. If a card is issued to a

cardholder with multiple options, the terminals will prompt the cardholder to select their choice.


Training Tips

i. Start with the basics. The QRG will give a good

foundation of how to operate the terminal.

ii. Take one thing at a time. Don’t try to train on all kinds of

card types (CHIP, MAG STRIPE, KEY ENTRY) at the

same time. Do a separate transaction in training mode if

you need to train on more than one type of transaction.

iii. Train on items applicable to the industry of the merchant.

Ask the merchant if they accept tips or do any pre-

authorizations, or if they have special requests they need

you to verify, so that you can 1) Train them properly and

2) insure the terminal is setup properly.

iv. Do train on the reports and batch close/ batch settlement

process, as next to running transactions, these are the

most important daily items the merchants will use.

Quick Reference Guide (QRG) – See following pages.

We have included copies of the newest Quick reference guides


THIS PAGE LEFT BLANK INTENTIONALLY.

QRG DOCUMENTS FOLLOW.

Section g) REPORTS follows QRG inserts.


Full Dial Download w/ Existing Application

DOWNLOAD NEEDED

PRESS F2 & F4 TOGETHER SYSTEM MODE ENTRY PASSWORD

-----------------

KEY PASSWORD PRESS ENTER SYS MODE

MENU 1 F1

EDIT PARAMETER

F2 F2

DOWNLOAD F3 F3 RESTART F4 F4

PRESS F3 (DOWNLOAD) SYS MODE DOWNLOAD GROUP ID: _1

PRESS1 SYSTEM MODE DOWNLOAD GROUP 1 PASSWORD

-----------------

KEY PASSWORD PRESS ENTER SYS MODE

DOWNLOAD F1

F2 SINGLE - APP F3 F3

MULTI - APP F4 F4

PRESS F4 (MULTI) SYS MODE DOWNLOAD

F1

F2 FULL F3 F3

PARTIAL F4 F4

PRESS F3 (FULL) SYS MODE DOWNLOAD

F1

MODEM F2 F2 COM2 F3 F3

F4

PRESS F2 (MODEM) SYS MODE DOWNLOAD

F1

*ZA = <*ma> *ZP = <phone #> *ZT = <tid #>

F2 F2

*ZB = 1000 EDIT

F3 F3

START F4 F4

PRESS F4 (START) **To start downloading the

softpay app**

- OR - PRESS F3 (EDIT)

**To edit the softpay app locations*

SYS MODE DOWNLOAD

Use this procedure to perform a Download with an existing

application.

Some prompts may vary or not appear.

Default password: 1 ALPHA ALPHA 66831

PLEASE NOTE: There should be no characters enter in the PABX field in cms. If they are, it does not allow the paramater update

for the full dll to go thru, it gives a communication error

Download Phone #: 18004992281

Pause = comma (,) 1. Press *

2. Press Alpha

**Note: PABX must go infront of phone number

Up Arrow is 1st purple key.

Down Arrow is 2nd purple key.

Note: The TID in location *ZT must be 8 characters inserting leading

zero's where they are needed.

Example. *ZT = 004829 (Original) should now be *ZT = 00004829

(new)

Download locations.

*ZT =TID *ZA = *MA *ZP = 18004992281 *ZB = 1000

Note: Download will take approx. 20 minutes.


*ZA APPLICATION ID <application value>

HOLD DOWN BACKSPACE KEY

SYS MODE DOWNLOAD

UNTIL CURRENT VALUE IS GONE

<value>

____________

KEY NEW VALUE PRESS ENTER SYS MODE

DOWNLOAD F1

*ZA = <*ma> *ZP = <phone #> *ZT = <tid #>

F2 F2

*ZB = 1000 EDIT

F3 F3

START F4 F4

**Once all location are filled with the correct information **

PRESS F4 (START) SYS MODE DOWNLOAD G 1 GID :1 APP ID: <application value> STATUS: CONNECTING......

Download will take approximately 10 minutes. SYS MODE DOWNLOAD G 1 GID: 1 APP ID: <application value>

STATUS: DOWNLOADING DOWNLOAD DONE

PRESS ENTER {terminal will unzip files} IDLE PROMPT


Reports


Pre Auth Report

PRESS CANC IDLE PROMPT

PRESS ARROW KEY CORRECTION F1

FORCE F2

PREAUTH/COMPLTE F3

BALANCE INQ F4

PRESS F3 (PREAUTH/COMPLTE)

PREAUTH/COMPLTE F1

PREAUTH F2

COMPLETE F3

DELETE PREAUTH F4

PRESS ARROW KEY PREAUTH REPORT

F1

F2

F3

F4

PRESS F1 (PREAUTH REPORT)

PREAUTH REPORT

PREAUTH

REPORT F1

F2

F3

F4


Use this procedure to a Pre Auth Report.


TRANSACTION KEYS

Red Key = Cancel or Clear Yellow Key = Backspace

Green Key = Enter/OK

Debit transactions cannot be voided.

Password: 1 alpha alpha 66831

Arrow Key is first purple key located above #1.

Model Office Testing 1 Western Maryland Pkwy.

Hagerstown, MD 21740 301-745-0000

09/01/09 23:20:09 PRE-AUTH REPORT

TT Total

Acct # Inv # Date/Time

--------------------------------------------------------------- PA $2.00

VS00019

000034 09/01/09

23:20:09


Print Batch History Report


PRESS REPORTS (1st purple key on the

right) REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4


F1

BATCH HISTORY

F2

TERMINAL PARMS

F3

CARDS REPORT

F4

PRESS F2 (BATCH HISTORY)

BATCH HIST RPTS

F1

DATE

F2

ALL

F3

F4

PRESS DESIRED OPTION

TERMINAL MAY PROMPT:

o SETTLEMENT DATE (MMDDYY)

KEY REQUESTED INFO

PRESS ENTER/OK PRINTING...

BATCH HIST RPTS

F1

DATE

F2

ALL

F3

F4

PRESS CANC 2X TO EXIT

IDLE PROMPT

Use this procedure to reprint up to past 7 settlements.


NOTE: Reports key is the 1st purple key on the right

TRANSACTION KEYS



Default Password = 1 Alpha Alpha 66831

Arrow key is far left purple key located above #1.

MODEL OFFICE TESTING 1 WESTERN MARYLAND PKWY

HAGERSTOWN, MD 21740 301-745-0000

Tid: 001234567

08/05/09 15:52:29

BATCH HISTORY REPORT

BATCH NUM: 000001 HOST NAME: FIRSTDATA MERCHANT: 1

Purchases: 2 $ 2.50 Refunds: 1 $ 0.25 Total: 3 $ 2.25

SETTLEMENT SUCCESSFUL


Print Batch Totals Report


PRESS REPORTS (1st purple key on the right) REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4

PRESS F2 (TOTALS REPORT) TOTALS REPORT

REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4


Use this procedure to print the current batch totals.



TRANSACTION KEYS

Red Key = Cancel or

Clear Yellow Key = Backspace



MODEL OFFICE TESTING 1 WESTERN MARYLAND PWKY

HAGERSTOWN, MD 21740 301-745-0000

08/06/09 14:58:28

TOTALS REPORT

Card Cnt Purchase Total

VS 2 0.01 0.01

Purch Total: $ 0.01

Total: $ 0.01


Print Cards Report



F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4


F1

BATCH HISTORY

F2

TERMINAL PARMS

F3

CARDS REPORT

F4

PRESS F4 (CARDS REPORT) CARDS REPORT PREAUTH

REPORT F1

BATCH HISTORY

F2

TERMINAL PARMS

F3

CARDS REPORT

F4


Use this procedure to print a list of merchants programmed

into the terminal.



Default Password: 1 alpha alpha 66831

Arrow key is 1st purple key located above #1.

TRANSACTION KEYS



Report Note: This report will print out the below information for ALL Card Ranges. It will be

a very long print out.


HAGERSTOWN, MD 21740 301-745-0000

08/06/09 14:17:28

Card Range Tables VISA (VS)

Credit

PAN Low: 400000 PAN High: 499999 Min Length: 13 Max Length: 16 Host Name: FIRSTDATA Tip Discount: 0.00% Store/Fwd Limit: 0 LUHN Enabled: YES AVS Option: Both CVV2 Option: None Disabled Card: NO Signature Line: YES Card Present YES fPS Enabled: NO Floor Limit: 0 FPS Signature Line Limit:

2500

FPS Receipt Limit: 2500 FPS Receipt Option:

Both - Confirm


Print Clerk Detail Report


PRESS REPORTS (1st purple key on the

right) REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4

PRESS F4 (SERVER REPORT)

SERVER REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER TABLE

F4

PRESS F3 (DETAIL REPORT)

CLRK RPT OPTIONS

ONE ALL PRESS DESIRED OPTION

TERMINAL MAY PROMPT: CLERK ID:

KEY REQUESTED INFO

PRESS ENTER (Green Key)

PRINTING...

TOTALS REPORT DETAIL REPORT SERVER TABLE

Use this procedure to print detailed information on transactions from a specific employee or all employees.



TRANSACTION KEYS

Red Key = Cancel or

Clear Yellow Key = Backspace




HAGERSTOWN, MD 21740 12/05/06 15:13:38

CLERK DETAIL REPORT

CLERK 1

TT Sale Total Acct #

Inv # Cashback ---------------------------------------------------

S 2.00 2.00 VSXXXXXXXXXXXXX0019 000001 00.00

R 1.00 1.00

VSXXXXXXXXXXXXX5675 000002 00.00

GRAND TOTALS

Sale Total: 1 $ 2.00 Cash Back: 0 $ 0.00 Rfnd Total: 1 $ 1.00 Total: 2 $ 1.00


Print Clerk Totals Report



F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4

PRESS F4 (SERVER REPORT) SERVER REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER TABLE

F4

PRESS F2 (TOTALS REPORT) TOTALS REPORT

SERVER REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER TABLE

F4

PRESS CANC 3X TO EXIT IDLE PROMPT

Use this procedure to print transaction totals on transactions

from a specific employee or all employees.



TRANSACTION KEYS




MODEL OFFICE TESTING 1 WESTERN MARYLAND PWKY

HAGERSTOWN, MD 21740 301-745-0000

08/06/09 14:58:28

CLERK TOTALS REPORT

Clerk Cnt Sale Total CshBack

1 3 2.25 2.25

0.00

Sale Total: $ 2.25 Cash

Back: $ 0.00

Total: $ 2.25


Print Clerk Table Report



F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4

PRESS F4 (SERVER REPORT)

SERVER REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER TABLE

F4

PRESS F4 (SERVER TABLE)

PASSWORD:

KEY PASSWORD PRESS ENTER/OK SERVER TABLE

SERVER REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER TABLE

F4

PRESS CANC 3X TO EXIT IDLE PROMPT

Use this procedure to print a list of clerk numbers and clerk

passwords.




TRANSACTION KEYS




12/05/06 15:31:27

CLERK TABLE REPORT

Clerk Password 1 11 2 22 3 33


Print Detail Batch Report



F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4

PRESS F3 (DETAIL REPORT) DETAIL REPORT

REPORTS

F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4


Use this procedure to print the following:

Invoice #'s

Account #'s

Clerk ID's

Trans Type

Cash Backs

Trans Totals

Batch Totals



TRANSACTION KEYS






HAGERSTOWN, MD 21740 301-745-0000

08/06/09 15:38:01

DETAIL REPORT TT Purchase Total

Acct # Inv # PreAuth Date/Time

--------------------------------------------------- p 1.00 1.00 VS000019 000001 m

R 0.99 0.99 VS005675 000002

GRAND TOTALS Purch Total: 1 $ 1.00 Rfnd Total: 1 $ 0.99 Total: 2 $ 0.01


Print EMV Report



F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4


F1

BATCH HISTORY

F2

TERMINAL PARMS

F3

CARDS REPORT

F4

PRESS ARROW KEY TERMINAL STATS

F1

VCS EXT. ERROR

F2

EMV PARMS

F3

F4

PRESS F3 (EMV PARMS) EMV PARAMETER REPORT

TERMINAL STATS

F1

VCS EXT. ERROR

F2

EMV PARMS

F3

F4


Use this procedure to print the parameter settings for each

supported EMV application ID.




TRANSACTION KEYS




The weekly report prints the current day first, then prints

the week in reverse.

MODEL OFFICE TESTING

1 WESTERN MARYLAND PKWY HAGERSTOWN, MD 21740

EMVParameters

EMV Kernel Cfg ID: 3C Merchant Currency Code

0124

Merchant Category Code

5999

Fallback Timeout: 60 AID Name: VS CREDIT Acquired ID: 412700 AID: A000000031010 App Ver No: 000C Floor Limit: 1 Threshold: 0 Targ. Percent: 0 Max Targ. Percent: 0 Default DD0L 9F3704 Default TD0L 9F0206 TAC Default: D84000A800 TAC Deniall: 0010000000 TAC Online D84004F800 AID Partial Selection: Yes PIN Bypass Allowed: No Allow Signature CVM Yes Issuer Script on Advice

Yes

Full EMV Refund No Upload Final EMV Yes Fallback Allowed: No Fallback Exp. Date:



Print Terminal Parameters Report



F1

TOTALS REPORT

F2

DETAIL REPORT

F3

SERVER REPORT

F4


F1

BATCH HISTORY

F2

TERMINAL PARMS

F3

CARDS REPORT

F4

PRESS F3 (TERMINAL PARMS) PARMS REPORT PREAUTH

REPORT F1

BATCH HISTORY

F2

TERMINAL PARMS

F3

CARDS REPORT

F4


Use this procedure to print the following information:

EPROM Version

Tip Options

Merchant Data

Card Range Tables



TRANSACTION KEYS






MODEL OFFICE TESTING

1 WESTERN MARYLAND PKWY HAGERSTOWN, MD 21740

08/11/09 13:09:44 Parameters Report

Application ID: Version SEFC320N

Firware Version: QG0009A1 Terminal Type: VX810 Term Serial #: 123-145-263 Printer F/W Version:

OIBT02R8

Pin Pad Type: IPP

Terminal Parameters Industry Type: Retail Column Mode: 32 PABX Access Code:

Terminal Beep: YES Clerk Processing:

YES

Auto Settle Enabled:

NO

Batch Auth Enabled:

NO

Track Read Order:

21

Duplicate Check:

NO

Debit Parameters Debit Enabled: YES DB Cash Back Enabled:

YES

Encryption Type:

Interac

Tip Parameters Tip Processing: None Excessive Tip: 99% Gratuity Guide Enabled:

NO

Suggested Tip% 1:

15%

Suggested Tip% 2:

20%

Suggested Tip% 3:

25%

Merchant One Receipt Header 1:

123456789999 Receipt Header 6:

Closed Sundays Receipt Footer 4:

Come Again Auto Settle Time:

2300

Dial ParamDial Parameters Rec

#1eter s Primary Phone #:

918005108501

Secondary Phone #:

918004431296

Primary Settle phone#:

918005108501

Secondary Settle #:

918004431296

Baud Rate: 2400 Baud


View Batch Totals


PRESS ARROW KEY CORRECTION

F1

FORCE

F2

PREAUTH/COMPLTE

F3

BALANCE INQ

F4

PRESS ARROW KEY SERVER SETUP

F1

OTHER SETUP

F2

BATCH TOTALS

F3

BATCH REVIEW

F4

PRESS F3 (BATCH TOTALS) BATCH TOTALS

HOST: FIRSTDATA

PURCHASES: $1.00

REFUNDS: $0.00

TOTAL: $1.00


Use this procedure to view batch total information in current batch.


Password:1 alpha alpha 66831


TRANSACTION KEYS




View Batch Review


PRESS ARROW KEY CORRECTION

F1

FORCE

F2

PREAUTH/COMPLTE

F3

BALANCE INQ

F4

PRESS ARROW KEY SERVER SETUP

F1

OTHER SETUP

F2

BATCH TOTALS

F3

BATCH REVIEW

F4

PRESS F4 (BATCH REVIEW)

BATCH REVIEW CLRK F1

AMT F2

RETRIEVE BY; ACCT F3

INV# F4

PRESS DESIRED OPTION

TERMINAL MAY PROMPT: o CLERK ID o AMOUNT o LAST 4 DIGITS: o INVOICE NUMBER

KEY REQUESTED INFO PRESS ENTER/OK BATCH REVIEW CORR F1

PREV F2

INV #: <value> <card type> <trans type> <card #> <amt>

NEXT F3

EXIT F4

PRESS F3 (NEXT) TO SCROLL THE

TRANSACTION BATCH REVIEW CORR F1

PREV F2

INV #: <value> <card type> <trans type> <card #> <amt>

NEXT F3

EXIT F4


Use this procedure to view batch total information in current batch.


Password:1 alpha alpha 66831


TRANSACTION KEYS




Date post:	25-May-2018
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