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Met
Jeff Miller
@
RailConf
2014
Lizzie Clark
reached out
Sep 2015
Phone
Interview
With
Jef Jonevic
5 Oct 2015 Jan 2016
Start
Full Day Interview
10 Oct 2015
27 Oct 2015
Offer
Open Source & Apprenticeship
Culture Shock
The Honeymoon The Rejection The Recovery
The Honeymoon Culture Shock
Gradual
Adjustment,
Humour
PerspectiveInitial Euphoria/Excitement Irritation/Hostility
Feeling
At Home
Adaptation & Biculturalism
Long ramp up
Humour vs Humor
UK - Wit under fire
The macabre, the absurd, the ironies of
life and the misfortunes own and others
are usually the center of the target of
British comic spirit
● Banter
● Dark
● Irony
● No good ending
● Sometimes Childish
● Understatement
● Sarcasm
US - A sucker born every minute
Often American comedy is about classism,
sexism, elitism, racism and immigration
issues, all diseases of our society.
● Hope
● A good ending
● SlapStick
● Bragging
For the British, American comedies are too superficial.
For Americans, British comedies are so sophisticated and cold that it is hard to understand them.
Cultural References
French/Spain/Italy - you will have a lot of dinners together and know each other's families
British - Work Hard and Play Hard Together
American - Families, Friends and Work Colleagues are different
Segregation of relationships
A friend who you see in only one context—the office, for example—is likely to be a less close friend than someone who you see in many contexts, and connect with over many different things, rather than a single shared interest.
Ryan Hubbard
Growing friendship
Studies show that employees with a best friend at work tend to be:
● more focused, ● more passionate● more loyal to their organizations.
They get :
● sick less often, ● suffer fewer accidents● change jobs less frequently● even have more satisfied customers
Gallup
People stay where they have friends
Shared Assumptions
1. Observe what is going on around you
2. Listen to the stories shared in and out of the organization
3. See how others respond when acting as a role model or coaching others
4. Notice what people pay attention to
5. Check out the language and symbols commonly used
6. Is purpose seen as bigger than positions or practices?
7. Notice the issues employees shy away from talking about
8. How accessible are resources and support?
9. Are groups working in harmony across the organization?
10. Observe the reaction to critical incidents; to remedial and repair strategies
11. Notice the behaviors that are rewarded or ignored
Tight Feedback loop
Sports Coach
In the moment
Forgiveness
Disappears if the
pile gets too big
This cycle
means the
behaviours
Have
repeated
before
feedback is
received
Tension-Tolerant Collaboration
Sometimes,
leaders confuse collaboration with consensus and harmony,
which can slow teams’ progress and make them less effective..
Being able to lead collaborative teams with the
appropriate level of tension and constructive debate that will lead to innovative ideas
and timely results that can get to market at the time when consumers are looking for solutions
A lack of Psychological Safety
..show and employ one's self without fear of negative
consequences :
1. Of self-image
2. Status
3. career
When team members are motivated at work and want to share an
idea for improving performance, they frequently do not speak up
because they fear that they will be harshly judged
Why employ someone diverse?
Eric
Where is Eric in the cycle
Writing
The ice swirled around in the glass, lifting it to his lips he let the vodka soak into his inner lip, whilst the
iced burned his outer. It came with a memory of little girl laughing. Hah, this was good vodka, slipping the
bottle into his рюкзак.
He had waited a long time for this journey. He laughed deeply, it echoed throughout the ship.. fuck he
actually felt happy.
Stepping over the bodies he headed through the airlock. It was time to bring death.
How tohelp immigrants of a different city or country
1. Check you have shared understanding
2. Give feedback directly in the moment where possible
3. Take time to understand their culture and share yours
4. Help counter loneliness and isolation
5. Help them feel safe to speak up
a. Approach conflict as a collaborator, not an adversary
b. Replace blame with curiosity
Extra Resources
Adapt to a New Culture – but Don’t Go Too Far
https://hbr.org/2014/07/adapt-to-a-new-culture-but-dont-go-too-far
Four Common Stages of Cultural Adjustments
https://www.princeton.edu/oip/practical-matters/Cultural-Adjustment.pdf
How to Successfully Work Across Countries, Languages, and Cultures
https://hbr.org/2017/08/how-to-successfully-work-across-countries-languages-and-cultures
Where Worlds Collide:Leading across cultures
https://www.goodreads.com/book/show/482071.When_Cultures_Collide
Differences between US and UK
●There are no guns
●There are too many narrow stairs
●The pubs close too early
●Brits drive on the left
●Look right, walk left. Again; look right,
walk left. You're welcome.
●Pubs are not bars, they are community
living rooms
●You'd better like peas, potatoes and
sausage
●Refrigerators and washing machines are
very small
●Everything is generally older, smaller and
shorter
●People don't seem to be afraid of their
neighbors or the government
●Their paper money makes sense, the
coins don't
●Everyone has a washing machine but
driers are rare
●Hot and cold water faucets. Remember
them?
●Pants are called "trousers", underwear are
"pants" and sweaters are "jumpers"
●The bathroom light is a string hanging
from the ceiling
●"Fanny", "shag" are sexual references
●All the signs are well designed with
beautiful typography and written in full
sentences with proper grammar.
●Doors close by themselves, but they don't
always open
●Brits eat with their forks upside down
●It's not that hard to eat with the fork in
your left hand with a little practice. If you
don't, everyone knows you're an American
●The English are as crazy about their
gardens as Americans are about cars
●They don't seem to use facecloths or
napkins or maybe they're just less messy
than we are
●The wall outlets all have switches,
●There are hardly any police cars
●When you do see police they seem to be
in male & female pairs and often smiling
●Everything comes with chips, which are
French Fries. You put vinegar on them
●Cookies are "biscuits" and potato chips
are "crisps"
●HP sauce is better then catsup
●Obama is considered a hero, Bush is
considered an idiot.
●After fish and chips, curry is the most
popular food
●The water controls in showers need
detailed instructions
●It's not unusual to see people dressed
different and speaking different languages
●US electronic devices will work fine with
just a plug adapter
●If someone buys you a drink you must do
the same
●Avoid British wine and French beer
●Many of the roads are the size of
American sidewalks
●There's no AC
●Instead of turning the heat up, you put on
a jumper
●Gas is "petrol", it costs about $6 a gallon
and is sold by the liter
●If you speed on a motorway, you get a
ticket. Period. Always
●You don't have to tip, really!
●Scotland, Wales, Ireland and Cornwall
really are different nations
●most everyone in the UK has a passport
●You pay the price marked on products
because the taxes (VAT) are built in
●Walking is the national pastime
●They took the street signs down during
WWII, but haven't put them all back up yet
●Everyone enjoys a good joke
●There are no window screens
●You can get on a bus and end up in Paris
●Brits know their history then we do
●Radio is still a big deal. The BBC is quite
good
●The newspapers can be awful especially
Tabloids
●Everything costs the same but US money
is worth less so you have to add 50% to the
price to figure what you're paying
●Beer comes in large, completely filled,
actual pint glasses and the closer the
brewery the better the beer
●Butter and eggs aren't refrigerated
●The beer isn't warm, each style is served
at the proper temperature
●Cider (alcoholic) is quite good. Excess
cider consumption can be very painful.
●The universal greeting is "Cheers"
(pronounced "cheeahz" unless you are
from Cornwall, in which case it's "chairz")
●The money is easy to understand: 1-2-5-
10-20-50 pence, £1-£2 coins and £5-£10,
etc bills. There are no quarters.
●Their cash makes ours look like Monopoly
money
●Cars don't have bumper stickers
●Many doorknobs, buildings and tools are
older than America
●By law, there are no crappy, old cars
●When the sign says something was built
in 456, they didn't lose the "1"
●Cake is is pudding, ice cream is pudding,
anything served for desert is pudding, even
pudding
●BBC 4 is NPR
●Everything closes by 1800 (6pm)
●Very few people smoke, those who do
often roll their own
●You're defined by your accent
●No one in Cornwall knows what the hell a
Cornish Game Hen is
●Football is a religion, religion is a sport
●Europeans dress better than the British
●The trains work: a three minute delay is
regrettable
●Drinks don't come with ice
●There are a lot of healthy old folks around
participating in life instead of hiding at
home watching tv
●If you're over 60, you get free tv and bus
and rail passes.
●Displaying your political or religious
affiliation is considered very bad taste
●UK healthcare works, but they still bitch
about it
●Cake is one of the major food groups
●UK coffee is mediocre but the tea is
wonderful
Phase I - The Honeymoon
1. During this initial period participants often feel excited to embark on their new journey. You are open to trying new
things and exploring your host country.
Phase 2 - The Rejection
1. You may miss your usual ways of dealing with school, work, relationships, and everyday life.
2. You may find yourself studying for hours, longer than your classmates and colleagues because of language
differences. If you are trying to speak and listen to a new language every day and trying to understand how things
are done, it may feel like an overwhelming effort.
3. You may feel homesick and idealize your life back home, while being highly critical of life in your new community.
Feeling frustrated, angry, anxious, or even depressed is not uncommon.
4. You may experience minor health problems and/or disruptions in sleeping and eating patterns.
5. Your motivation may diminish, and you may feel like withdrawing from your new friends. This is a natural reaction to
living in a new culture.
Phase 3 - The Recovery
1. It is important to understand that as time passes you will be better able to enjoy your new surroundings.
2. Your feelings and attitudes about living in a new country may improve, but you may never get to the high level
experienced during the first phase.
3. You may become more relaxed, regain your self-confidence, and enjoy life in your new country. Major obstacles that
occurred in the earlier phases, such as misunderstandings and mistakes, will be easily understood and resolved.
Ways to Diminish Feelings of Culture Shock
1. "Plunge" into your host culture and wrestle with the differences.
2. Keep an open mind; it is natural to have preconceived ideas and beliefs that come into question while abroad.
3. Athletic activities like team sports or taking walks may be helpful.
4. Get to know others at your host school or organization.
5. Do not isolate yourself.
6. Find a local person with whom you can discuss your frustrations and encounters.
7. Learn as much as you can about your host culture.
8. Maintain a support structure with others, particularly those going through the same experience. However, do not
retreat into a clique" to avoid the discomfort of culture shock.
Words
Fanny, Pants, Biscuits vs cookies, chips are BIG fat fries, It’s petrol, not gas,
Truck vs boot, sweaters are "jumpers" , Shag, vest