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SAMPLE – FOR INFORMATIONAL PURPOSES ONLY
10133B
First Look: What’s New in Microsoft® Exchange Server 2010
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Information in this document, including URL and other Internet Web site references, is subject to change without notice.
Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people,
places, and events depicted herein are fictitious, and no association with any real company, organization, product, domain
name, e-mail address, logo, person, place, or event is intended or should be inferred. Complying with all
applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this
document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means
(electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission
of Microsoft Corporation.
The names of manufacturers, products, or URLs are provided for informational purposes only and Microsoft makes no
representations and warranties, either expressed, implied, or statutory, regarding these manufacturers or the use of the
products with any Microsoft technologies. The inclusion of a manufacturer or product does not imply endorsement of
Microsoft of the manufacturer or product. Links are provided to third party sites. Such sites are not under the control of
Microsoft and Microsoft is not responsible for the contents of any linked site or any link contained in a linked site, or any
changes or updates to such sites. Microsoft is not responsible for webcasting or any other form of transmission received
from any linked site. Microsoft is providing these links to you only as a convenience, and the inclusion of any link does not
imply endorsement of Microsoft of the site or the products contained therein.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering
subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the
furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual
property.
© 2010 Microsoft Corporation. All rights reserved.
Microsoft, Microsoft Press, Access, Active Directory, ActiveSync, BizTalk, Excel, Forefront, Groove, Hyper-V, Internet
Explorer, MS, Outlook, PerformancePoint, PowerPoint, SharePoint, SQL Server, Virtual Earth, Visio, Visual Studio,
Windows, Windows Live, Windows Mobile, Windows PowerShell, Windows Server and Windows Vista are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
All other trademarks are property of their respective owners.
Product Number: 10133B
Released: 01/2010
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NOTE
This sample of First Look Clinic material (―Material‖) is provided for informational purposes only. You
may not copy, adapt, modify, prepare derivative works of, distribute, display publicly, or resell this
Material in any form. This Material is provided to you ―As Is‖. Microsoft makes no warranties, express
or implied.
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Acknowledgements Microsoft Learning would like to acknowledge and thank the following for their
contribution towards developing this title. Their effort at various stages in the
development has ensured that you have a good classroom experience.
Stan Reimer –
Content Developer Stan Reimer is president of S. R. Technical Services Inc, and he works as a consultant,
trainer and author. Stan has extensive experience consulting on Active Directory andExchange Server deployments for some of the largest companies in Canada. Stan is the
lead author for two Active Directory books for Microsoft Press, and is currently working
on an Exchange Server 2010 Best Practices book, also for Microsoft Press. For the lastsix years, Stan has been writing courseware for Microsoft Learning, specializing in
Active Directory and Exchange Server courses. Stan has been an MCT for 11 years.
David Elfassy – Technical Reviewer Senior Technical Advisor – Netlogon Technologies inc. | Kalleo inc. MCSA, MCSE,
MCTS, MCITP, MCTMVP: Exchange Server
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Table of Contents
Introduction
Introduction ........................................................................................................................................ iClinic Materials ................................................................................................................................. iiMicrosoft Learning Product Types................................................................................................... ivMicrosoft Certification Program ....................................................................................................... viFacilities .......................................................................................................................................... xiiAbout This Clinic............................................................................................................................ xiiiPrerequisites................................................................................................................................... xvClinic Outline................................................................................................................................. xvii
Session 1: Microsoft Exchange Server 2010 –
Enhancing the User Experience
Session Overview ......................................................................................................................... 1-1Section 1: Exchange Server 2010 Design Goals ......................................................................... 1-2Section 2: Client Access Features.............................................................................................. 1-11Section 3: Message Policy and Compliance Features ............................................................... 1-33Section 4: Unified Messaging Features...................................................................................... 1-51Section 5: Federated Sharing Features ..................................................................................... 1-57
Session 2: Microsoft Exchange Server 2010 – Enhancing the Exchange Administrator Experience
Session Overview ......................................................................................................................... 2-1Section 1: Message Transport Features ...................................................................................... 2-2Section 2: Mailbox Server Features ........................................................................................... 2-14Section 3: Database Availability and Site Resilience ................................................................. 2-21Section 4: Administration and Management Tools..................................................................... 2-38Section 5: Transitioning from Previous Versions of Exchange Server....................................... 2-51Clinic Evaluation ......................................................................................................................... 2-65
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Introduction
Table of Contents
Introduction i
Clinic Materials ii
Microsoft Learning Product Types iv
Microsoft Certification Program vi
Facilities xii
About This Clinic xiii
Prerequisites xv
Clinic Outline xvii
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SAMPLE – FOR INFORMATIONAL PURPOSES ONLY
Information in this document, including URL and other Internet Web site references, is subject to change without
notice. Unless otherwise noted, the example companies, organizations, products, domain names, e- mail
addresses, logos, people, places, and events depicted herein are fictitious, and no association with any real
company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or
should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting
the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval
system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or
otherwise), or for any purpose, without the express written permission of Microsoft Corporation.
The names of manufacturers, products, or URLs are provided for informational purposes only and Microsoft
makes no representations and warranties, either expressed, implied, or statutory, regarding these manufacturers
or the use of the products with any Microsoft technologies. The inclusion of a manufacturer or product does not
imply endorsement of Microsoft of the manufacturer or product. Links are provided to third party sites. Such
sites are not under the control of Microsoft and Microsoft is not responsible for the contents of any linked site or
any link contained in a linked site, or any changes or updates to such sites. Microsoft is not responsible for
webcasting or any other form of transmission received from any linked site. Microsoft is
providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of
Microsoft of the site or the products contained therein.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights
covering subject matter in this document. Except as expressly provided in any written license agreement from
Microsoft, the furnishing of this document does not give you any license to these patents, trademarks,
copyrights, or other intellectual property.
Copyright © 2010 Microsoft Corporation. All rights reserved.
Microsoft, Microsoft Press, Access, Active Directory, ActiveSync, BizTalk, Excel, Forefront, Groove, Hyper-V,
Internet Explorer, MS, Outlook, PerformancePoint, PowerPoint, SharePoint, SQL Server, Virtual Earth, Visio,
Visual Studio, Windows, Windows Live, Windows Mobile, Windows PowerShell, Windows Server, and Windows
Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective
owners.
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iv Introduction
Introduction
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Introduction i
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Clinic Materials
The following materials are included with your kit:
• Student workbook . The student workbook contains the material covered in class.
• Clinic evaluation. At the end of the clinic, you will have the opportunity to complete an
online evaluation to provide feedback on the clinic, training facility, and instructor.
To provide additional comments or feedback on the clinic, send e-mail to
[email protected]. To inquire about the Microsoft Certification Program, send
e-mail to [email protected].
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Introduction iii
Document Conventions
The following conventions are used in clinic materials to distinguish elements of the text.
Convention Use
Bold Represents commands, command options, and syntax that must be
typed exactly as shown. It also indicates commands on menus and
buttons, dialog box titles and options, and icon and menu names. Italic In syntax statements or descriptive text, indicates argument names or
placeholders for variable information. Italic is also used for introducing
new terms, for book titles, and for emphasis in the text.
Title Capitals Indicate domain names, user names, computer names, directory names,
and folder and file names, except when specifically referring to case-
sensitive names. Unless otherwise indicated, you can use lowercase
letters when you type a directory name or file name in a dialog box or at a
command prompt.
ALL CAPITALS Indicate the names of keys, key sequences, and key combinations—for
example, ALT+SPACEBAR.
monospace Represents code samples or examples of screen text.
[ ] In syntax statements, enclose optional items. For example, [filename] in
command syntax indicates that you can choose to type a file name with
the command. Type only the information within the brackets, not the
brackets themselves.
{ } In syntax statements, enclose required items. Type only the information
within the braces, not the braces themselves.
| In syntax statements, separates an either/or choice.
X Indicates a procedure with sequential steps.
... In syntax statements, specifies that the preceding item may be repeated.
. Represents an omitted portion of a code sample.
.
.
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iv Introduction
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Microsoft Learning Product Types
Microsoft Learning offers the following instructor-led products. Each is specific to a
particular audience type and level of experience. The different product types also tend to
suit different learning styles. These types are as follows:
• Courses are for information technology (IT) professionals and developers who are
new to a particular product or technology and for experienced individuals who prefer
to learn in a traditional classroom format. Courses provide a relevant and guided
learning experience that combines lecture and practice to deliver thorough coverage
of a Microsoft product or technology. Courses are designed to address the needs of learners engaged in planning, design, implementation, management, and support
phases of the technology adoption life-cycle. They provide detailed information by
focusing on concepts and principles, reference content, and in-depth hands-on lab
activities to ensure knowledge transfer. Typically, the content of a course is broad,
addressing a wide range of tasks necessary for the job role.
• Workshops are for knowledgeable IT professionals and developers who learn best
by doing and exploring. Workshops provide a hands-on learning experience in which
participants use Microsoft products in a safe and collaborative environment based on
real-world scenarios.
• Clinics are for IT professionals, developers and technical decision makers. Clinicsoffer a detailed ―how to‖ presentation that describes the features and functionality of
an existing or new Microsoft product or technology, and that showcases product
demonstrations and solutions. Clinics focus on how specific features will solve
business problems.
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Introduction v
Microsoft Learning Product Types (continued )
• First-look Clinics are products specifically designed to deliver early content or
critical information that Product Groups or other internal customers need
communicated quickly and broadly. The First Look products convey knowledge-
based (not skills-based) information to an audience profile identified as high-level
Business Decision Makers.
• Hands-on Labs provide IT professionals and developers with hands-on experience
with an existing or new Microsoft product or technology. Hands-on labs provide a
realistic and safe environment to encourage knowledge transfer by learning throughdoing. The labs provided are completely prescriptive so that no lab answer keys are
required. There is very little lecture or text content provided in hands-on labs, aside
from lab introductions, context setting, and lab reviews.
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vi Introduction
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Microsoft Certification Program
Microsoft Learning offers a variety of certification credentials for developers and IT
professionals. The Microsoft Certification Program (MCP) is the leading certification
program for validating your experience and skills, keeping you competitive in today’s
changing business environment.
MCP Certifications
The MCP includes the following certifications.
MCITP
The new Microsoft Certified IT Professional (MCITP) credential allows IT professionals
to distinguish themselves as experts in their specific area of focus. There is a
straightforward upgrade path from the MCDBA certification to the new MCITP
credentials. There are currently twelve IT Professional certifications:
• MCITP: Business Intelligence Developer
• MCITP: Business Intelligence Developer 2008
• MCITP: Consumer Support Technician
• MCITP: Database Developer
•
MCITP: Database Developer 2008• MCITP: Database Administrator
• MCITP: Database Administrator 2008
• MCITP: Enterprise Messaging Administrator
• MCITP: Enterprise Project Management with Microsoft® Office Project Server 2007
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Introduction vii
• MCITP: Enterprise Support Technician
• MCITP: Enterprise Administrator
• MCITP: Server Administrator
MCPD
The Microsoft Certified Professional Developer (MCPD) credential highlights developer
job roles, featuring specific areas of expertise. There is a straightforward upgrade path
from the MCAD and MCSD for Microsoft .NET certifications to the new MCPD
credential. There are four MCPD certification paths:
• MCPD: Microsoft Visual Studio® 2008
• MCPD: Web Developer, Visual Studio 2005
• MCPD: Windows® Developer on Visual Studio 2005
• MCPD: Enterprise Applications Developer on Visual Studio 2005
MCTS
The Microsoft Certified Technology Specialist (MCTS) credential enables professionals
to target specific technologies and distinguish themselves by demonstrating in-depth
knowledge of and expertise in the technologies with which they work. The following list
contains the current MCTS certifications:
• MCTS: .NET Framework 2.0 Web Applications
• MCTS: .NET Framework 2.0 Windows Applications
• MCTS: .NET Framework 2.0 Distributed Applications
• MCTS: .NET Framework 3.5, ADO.NET Applications
• MCTS: .NET Framework 3.5, ASP.NET Applications
• MCTS: .NET Framework 3.5, Windows Communication Foundation Applications
• MCTS: .NET Framework 3.5, Windows Forms Applications
• MCTS: .NET Framework 3.5, Windows Presentation Foundation Applications
• MCTS: .NET Framework 3.5, Windows Workflow Foundation Applications
• MCTS: BizTalk® Server 2006
• MCTS: Business Desktop Deployment
• MCTS: Connected Home Integrator
• MCTS: Designing and Providing Volume Licensing Solutions to LargeOrganizations
• MCTS: Designing and Providing Volume Licensing Solutions to Small and Medium
Organizations
• MCTS: Enterprise Project Management with Microsoft Office Project Server 2007
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• MCTS: Microsoft Desktop Optimization Pack, Configuration
• MCTS: Microsoft Exchange Server 2007 – Configuration
• MCTS: Microsoft Forefront® Client and Server – Configuration
• MCTS: Microsoft Internet Security and Acceleration (ISA) Server 2006,
Configuration• MCTS: Microsoft Office Communications Server 2007, Configuration
• MCTS: Microsoft Office Groove® 2007, Configuration
• MCTS: Microsoft Office Live Communications Server 2005
• MCTS: Microsoft Office PerformancePoint® Server 2007, Applications
• MCTS: Microsoft Office Project 2007, Managing Projects
• MCTS: Microsoft Office Project Server 2007, Configuration
• MCTS: Microsoft Office SharePoint® Server 2007 – Application Development
• MCTS: Microsoft Office SharePoint Server 2007 – Configuration
• MCTS: Microsoft Office Visio® 2007, Application Development
• MCTS: Microsoft SQL Server® 2005
• MCTS: Microsoft SQL Server 2005 Business Intelligence
• MCTS: Microsoft SQL Server 2008, Business Intelligence Development and
Maintenance
• MCTS: Microsoft SQL Server 2008, Database Development
• MCTS: Microsoft SQL Server 2008, Implementation and Maintenance
• MCTS: Microsoft System Center Configuration Manager 2007, Configuration
• MCTS: Microsoft System Center Operations Manager 2007, Configuration
• MCTS: Microsoft System Center Virtual Machine Manager 2008, Configuration
• MCTS: Microsoft Team Foundation Server: Configuration and Development
• MCTS: Microsoft Virtual Earth™ 6.0, Application Development
• MCTS: Windows Embedded CE 6.0 Development
• MCTS: Windows Essential Business Server 2008, Configuration
• MCTS: Windows Mobile® 5.0, Applications
• MCTS: Windows Mobile 5.0, Implementing and Managing
• MCTS: Windows Server® 2003 Hosted Environments – Configuration and
Management
• MCTS: Windows Server 2008 Active Directory Configuration
• MCTS: Windows Server 2008 Applications Infrastructure Configuration
• MCTS: Windows Server 2008 Network Infrastructure Configuration
• MCTS: Windows Server Virtualization, Configuration
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Introduction ix
• MCTS: Windows SharePoint Services 3.0 – Application Development
• MCTS: Windows SharePoint Services 3.0 – Configuration
• MCTS: Windows Small Business Server 2008, Configuration
• MCTS: Windows Vista® – Configuration
Note: For the most up to date list of MCTS certifications, seehttp://www.microsoft.com/learning/en/us/certification/mcts.aspx#tab2.
MCDST on Windows
The Microsoft Certified Desktop Support Technician (MCDST) certification is designed
for professionals who successfully support and educate end users and troubleshoot
operating system and application issues on desktop computers running the Windows
operating system.
MCSA on Windows Server 2003
The Microsoft Certified Systems Administrator (MCSA) certification is designed for
professionals who implement, manage, and troubleshoot existing network and system
environments based on the Windows Server 2003 platform. Implementation
responsibilities include installing and configuring parts of systems. Management
responsibilities include administering and supporting systems.
MCSE on Windows Server 2003
The Microsoft Certified Systems Engineer (MCSE) credential is the premier certification
for professionals who analyze business requirements and design and implement
infrastructure for business solutions based on the Windows Server 2003 platform.Implementation responsibilities include installing, configuring, and troubleshooting
network systems.
MCAD for Microsoft .NET
The Microsoft Certified Application Developer (MCAD) for Microsoft .NET credential
provides industry recognition for professional developers who use Microsoft Visual
Studio .NET and Web services to develop and maintain department-level applications,
components, Web or desktop clients, or back-end data services, or who work in teams
developing enterprise applications. The credential covers job tasks ranging from
developing to deploying and maintaining these solutions.
MCSD for Microsoft .NET
The Microsoft Certified Solution Developer (MCSD) for Microsoft .NET credential is the
top-level certification for advanced developers who design and develop leading-edge
enterprise solutions by using Microsoft development tools and technologies as well as the
Microsoft .NET Framework. The credential covers job tasks ranging from analyzing
business requirements to maintaining solutions.
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x Introduction
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MCDBA on SQL Server 2000
The Microsoft Certified Database Administrator (MCDBA) credential is the premier
certification for professionals who implement and administer SQL Server 2000 databases.
The certification is appropriate for individuals who derive physical database designs,
develop logical data models, create physical databases, create data services by using
Transact-SQL, manage and maintain databases, configure and manage security, monitor
and optimize databases, and install and configure SQL Server.
MCP
The Microsoft Certified Professional (MCP) credential is for individuals who have the
skills to successfully implement a Microsoft product or technology as part of a business
solution in an organization. Hands-on experience with the product is necessary to
successfully achieve certification.
MCT
Microsoft Certified Trainers (MCTs) demonstrate the instructional and technical skillsthat qualify them to deliver Official Microsoft Learning Products through a Microsoft
Certified Partner for Learning Solutions (CPLS).
Exchange Server
Note: For the latest Exchange Server 2010 certification information, seehttp://www.microsoft.com/learning/en/us/exam.aspx?ID=70-662.
Certification Requirements
Certification requirements differ for each certification category and are specific to the
products and job functions addressed by the certification. To earn a certification
credential, you must pass rigorous certification exams that provide a valid and reliable
measure of technical proficiency and expertise.
Additional Information: For more information, see the Microsoft Learning Website at http://www.microsoft.com/learning/. You can also send e-mail [email protected] if you have specific certification questions.
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Introduction xi
Acquiring the Skills Tested by MCP Exams
Official Microsoft Learning Products can help you develop the skills that you need to do
your job. They also complement the experience that you gain while working with
Microsoft products and technologies. However, no one-to-one correlation exists between
Official Microsoft Learning Products and MCP exams. Microsoft does not expect or
intend for the courses to be the sole preparation method for passing MCP exams. Practical
product knowledge and experience are also necessary to pass MCP exams.
To help prepare for MCP exams, use the preparation guides that are available for each
exam. Each Exam Preparation Guide contains exam-specific information, such as a list of
the topics on which you will be tested. These guides are available on the Microsoft
Learning Web site at http://www.microsoft.com/learning/.
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xii Introduction
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Facilities
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Introduction xiii
About This Clinic
This section provides you with a brief description of the clinic, objectives, and target
audience.
Description
Exchange Server 2010 provides several new features, many of which are designed to
enhance the user experience with the messaging system. This session will introduce some
of the design principles that Microsoft used when designing the new Exchange Server
2010 features. This session will also introduce the new Exchange Server 2010 client
access and compliance features.
The new Exchange Server 2010 features make it easier for administrators to manage and
maintain the messaging environment. The goal of this clinic is to describe new message
transport features, the new database and high availability options, and the new
administration tools and features. This clinic also provides an overview for upgrading
from previous Exchange Server versions to Exchange Server 2010.
Objectives
After completing this clinic, you will be able to:
• Describe the Exchange Server 2010 design priorities.
• Describe the new Client Access features.
• Describe the new Message Policy and Compliance features.
• Describe the new Unified Messaging features.
• Describe the Federated Sharing features.
• Describe the new Exchange Server 2010 message transport features.
• Describe the new Exchange Server 2010 Mailbox server features.
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• Describe the new Exchange Server 2010 database availability and site resiliency
features.
• Describe the new Exchange Server 2010 administration and management tool
features.
• Describe the process for transitioning from previous Exchange Server versions to
Exchange Server 2010.
Audience
The primary audience for this clinic are IT Professional messaging administrators, and
messaging engineers who serve as technical decision-makers to evaluate new software,
and assess new software capabilities that:
• Enable new business solutions.
• Improve IT services.
• Improve IT operations.
These IT technical decision makers have at least three years experience working
with Exchange Server, and are familiar with Exchange Server 2003 or Exchange Server
2007 administration, basic Exchange design concepts, and the Exchange Best Practices
Analyzer.
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Introduction xv
Prerequisites
This clinic requires that you meet the following prerequisites:
• Windows Server 2003 or Windows Server 2008, including directory services.
• The Windows XP operating system, or Windows Vista, and Microsoft Office
Outlook®.
• Windows-based mobile devices.
• Asynchronous networking technologies including TCP/IP, messaging transports, and
remote access.
• Windows clustering and load balancing.
• Basic virtualization concepts (e.g. basic awareness of Microsoft Hyper-V™ Server)
but are not experienced with the details of Windows Server 2008 operating system
Hyper-V feature technology.
• General IT operations concepts and procedures including service level management,
high availability and disaster recovery, and change management.
• Understanding of IT security basics, including network authentication, access control,
encryption, edge security, malicious software and anti-virus/anti-spam concepts, as
well as basic messaging security concepts; however, students are not experts in
security or messaging security/privacy/compliance, and do not have more than acursory awareness of Forefront Security for Exchange Server.
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xvi Introduction
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• Familiarity with basic Exchange Management Shell/Windows PowerShell™
capabilities, but they are not familiar with Windows PowerShell 2.0 that is used by
the Exchange Server 2010 Management Shell.
• Familiarity with Exchange Server 2003 or Exchange Server 2007.
• Not familiar with Unified Communications technologies/solutions, and are not
familiar with synchronous communications technologies, Voice over Internet
Protocol (VoIP) or voice and data integration technologies.
• Familiarity with basic concepts of cloud computing and hosted services, but not
familiarity with hosted Exchange services.
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Introduction xvii
Clinic Outline
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Session 1: Microsoft® Exchange Server2010 – Enhancing the User Experience
Table of Contents
Session Overview 1-1Section 1: Exchange Server 2010 Design Goals 1-2
Section 2: Client Access Features 1-11
Section 3: Message Policy and ComplianceFeatures 1-33
Section 4: Unified Messaging Features 1-51
Section 5: Federated Sharing Features 1-57
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SAMPLE –
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Information in this document, including URL and other Internet Web site references, is subject to change
without notice. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail
addresses, logos, people, places, and events depicted herein are fictitious, and no association with any real
company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or
should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting
the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval
system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or
otherwise), or for any purpose, without the express written permission of Microsoft Corporation.
The names of manufacturers, products, or URLs are provided for informational purposes only and Microsoft
makes no representations and warranties, either expressed, implied, or statutory, regarding these
manufacturers or the use of the products with any Microsoft technologies. The inclusion of a manufacturer or
product does not imply endorsement of Microsoft of the manufacturer or product. Links are provided to third
party sites. Such sites are not under the control of Microsoft and Microsoft is not responsible for the contents of
any linked site or any link contained in a linked site, or any changes or updates to such sites. Microsoft is not
responsible for webcasting or any other form of transmission received from any linked site. Microsoft is
providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of
Microsoft of the si te or the products contained therein.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights
covering subject matter in this document. Except as expressly provided in any written license agreement from
Microsoft, the furnishing of this document does not give you any license to these patents, trademarks,
copyrights, or other intellectual property.
© 2010 Microsoft Corporation. All rights reserved.
Microsoft, Microsoft Press, Access, Active Directory, ActiveSync, BizTalk, Excel, Forefront, Groove, Hyper-V,
Internet Explorer, MS, Outlook, PerformancePoint, PowerPoint, SharePoint, SQL Server, Virtual Earth, Visio,
Visual Studio, Windows, Windows Live, Windows Mobile, Windows PowerShell, Windows Server, and Windows
Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective
owners.
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Session 1: Microsoft® Exchange Server 2010 – Enhancing the User Experience 1-1
SAMPLE – FOR INFORMATIONAL PURPOSES ONL
Session Overview
Introduction
Microsoft® Exchange Server 2010 provides several new features, many designed to
enhance the user messaging system experience. This session will introduce some of the
design principles that Microsoft used when designing the new features in Exchange
Server 2010. This session will also introduce the new Client Access and compliance
features in Exchange Server 2010.
After completing this session, you will be able to describe the Exchange Server 2010:
• Design goals.
• New Client Access features.
• New messaging compliance features.
• New Unified Messaging features.
• Federated Sharing features.
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1-2 Session 1: Microsoft® Exchange Server 2010 – Enhancing the User Experience
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Section 1: Exchange Server 2010 Design Goals
Exchange Server 2010 builds on many of the same concepts and options available in
Exchange Server 2007. Exchange Server roles were introduced in Exchange Server 2007,
along with many new features for high availability, and client access. Exchange Server
2010 continues to use the same server roles, but builds on these to provide a better user
experience with the messaging system.
After completing this section, you will be able to describe the Exchange Server 2010
roles. You will also be able to describe the three main design goals:
• Improve flexibility and reliability.
• Enhance Anywhere Access.
• Maximize protection and compliance.
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Session 1: Microsoft® Exchange Server 2010 – Enhancing the User Experience 1-3
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Exchange Server 2010 Server Role Overview
Introduction
Exchange Server 2007 introduced the concept of server roles as a means to separate the
functions performed by Exchange Server. Each server role provides a specific set of tasks.
The server roles can be deployed on as few as two servers, or distributed across many
servers. These server roles are also part of Exchange Server 2010.
Hub Transport Server Role
This server role is responsible for message routing. The Hub Transport server performs
message categorization and routing, and handles all messages that pass through an
organization. You must configure one Hub Transport server in each Active Directory®
site containing a Mailbox server, and the server running the Hub Transport server role
must be a member of an Active Directory Domain Services (AD DS).
Mailbox Server Role
The Mailbox server role is responsible for managing mailbox and public-folder databases.
Mailboxes and public folders reside on the Mailbox servers. Mailbox servers contain
mailbox and public folder databases, and provide several options for reliability and high
availability.
Important: In Exchange Server 2007, you cannot install a clustered Mailbox serverwith any other server role on the same computer. In Exchange Server 2010, youhave new options for deploying high availability for mailbox servers that enable youto deploy multiple roles on one server.
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Session 1: Microsoft® Exchange Server 2010 – Enhancing the User Experience 1-5
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Design Goal 1: Improved Flexibility and Reliability
Introduction
One of the Exchange Server 2010 design goals is to provide improved flexibility and
reliability in Exchange deployment.
Deployment Flexibility and Choice
Exchange Server 2010 offers the most flexible deployment options available, enabling
you to deliver powerful productivity tools to your users in a way that best fits your
business or technology needs.
• Solution deployment . Choose from traditional on-premises deployment with
Exchange Server 2010, a Microsoft-hosted service with Exchange Online, or a
seamless mix of both. You can move functionality between the Exchange servers
without interrupting or changing your user’s experience.
• Flexibility. Exchange Server 2010 adds support for a wider range of storage hardware
options. This enables you to select the storage solution that offers you the best return
on investment, with storage hardware options ranging from traditional storage area
networks (SANs) to low-cost, desktop-class, direct access storage (DAS).
• Choice. Exchange Server 2010 includes some significant modifications to the
mailbox database schema and design, which enables up to a 70 percent reduction indisk input/output per second (IOPS) over Exchange Server 2007, and greater
resiliency against data corruption.
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1-6 Session 1: Microsoft® Exchange Server 2010 – Enhancing the User Experience
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Simplified Continuous Availability and Site Resilience
Exchange Server 2010 introduces a simplified approach to continuous availability and
site resilience, helping you achieve new levels of reliability, while reducing the
complexity of delivering business continuity. In the following list, you will see how
Exchange Server accomplishes this:
• Exchange Server 2007 introduced the concept of log shipping, or continuous
replication, to create copies of mailbox databases in more than one location.
Exchange Server 2010 continues to build on this technology to provide new options
for high availability.
• With Exchange Server 2010, you can automate mailbox database replication and
failover with as few as two servers, or across geographically dispersed datacenters.
Because all Exchange Server roles except for the Edge Transport server role can be
installed on the mailbox server, you can provide full redundancy with as few as two
servers.
•
Exchange Server 2010 introduces the concept of online mailbox moves, which limitsuser disruption during mailbox moves between e-mail servers, and allows you to
perform migration and maintenance activities on your schedule, even during business
hours.
• Exchange Server 2010 introduces shadow redundancy on the transport server roles,
which guards against lost e-mail due to Transport server failures.
Simplified Administration
Exchange Server 2010 provides new self-service capabilities aimed at enabling users to
perform common tasks without having to call the helpdesk. The list below describes the
new self-service capabilities in Exchange Server 2010:
• The Exchange Control Panel allow users to update their contact information, track
delivery receipt information for their e-mail messages, and even manage their own
distribution groups without IT assistance.
• The new Exchange Roles-based Access Control model enables specialist users to
perform specific tasks, like giving compliance officers the ability to conduct multi-
mailbox searches, without requiring full administrative control or access to either the
Exchange Management Console or the Exchange Management Shell.
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Session 1: Microsoft® Exchange Server 2010 – Enhancing the User Experience 1-7
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Design Goal 2: Enhancing Anywhere Access
Introduction
One of the most significant benefits of using Exchange Server as a messaging server is
the variety of clients that can be used to access user mailbox messages. Exchange Server
has supported many different messaging clients for several versions. For example,
Exchange Server 2007 provided internal access to the following:
• Microsoft Office Outlook e-mail as a MAPI client
• Web-based access (Outlook Web App)
• Secure access from the Internet for Outlook clients (Outlook Anywhere)
• To e-mail on mobile devices (Microsoft Exchange ActiveSync)
• Automatic configuration for all of the clients (Autodiscover)
Exchange Server 2010 builds on this functionality from previous Exchange versions, and
provides an even better experience for messaging system users.
Provides Flexible Access and Greater Mobility
Exchange Server 2010 offers an enhanced universal Inbox experience, providing
your user’s access to all of their communications from a single location. Exchange
Server 2010 enhances the user experience by:
• Offering users a premium Outlook experience across the desktop, Web, and mobile
device, including support for even more browsers, such as Apple Safari and Mozilla
Firefox.
• Unifying access to e-mail, voice mail, instant messaging, and text messages, enabling
your users to pick the best way to communicate no matter what their location.
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