Building a Beautiful Avon Story1st and 2nd order call training contacts

1

Wearing Avon products and using your demonstration products and samples will help build your sales. Touch, feel, try leads to buy. Remember “no” doesn’t mean never.

building a beautiful Avon story – 1ST order call training contact

How was your last week?

I have completed the first 3 steps of Avon’s 5 Steps to Success (See page 20 of Be Extraordinary! Workbook)

I have set up my online Avon eStore

I have started to build my order online (Customer and personal order including brochures and demonstration products.)

I have taken Avon University’s online Training Courses:

Let’s talk about what your goals were and what you were going to use your earnings for?

Where are you now?

1ST Order (Campaign) (based on goals set from Be Extraordinary! Workbook – My Action Plan Worksheet)

Actual Number of Customers Served:

Actual Total Sales:

Estimated Earnings: (see page 6 of your Be Extraordinary! Workbook for Earning Levels):

Actual Number of Team Members: (go to yourAVON.com for current promotion and bonuses)

Let’s take some time now to go back to your My Action Plan Worksheet and see who is on there that you still need to talk to and/or follow-up with this week. (Face-to-Face & eStore Customers)

getting off to A BEAUTIFUL START

2

building a beautiful Avon story – 1ST order call training contact

What do you need to do next?

FIND MORE CUSTOMERS... IT IS AS EASY AS 1, 2, 3

1AVON’S POWER OF 3

talk to 3 people a day!

2ASK THEM

for 3 referrals each

3TALK TO ALL

their referrals and repeat step 2

generate

195NAMES IN A WEEK!

3 NAMES BECOME... 9 NAMES BECOME... 27 NAMES BECOME... 3 + 9 + 27 = 39 X 5 DAYS = 195

3

OVERCOMING OBJECTIONSAn objection is a sign of interest; a request for more information or a Customer’s concern, or fear, that needs to be satisfied in order to continue guiding her through the sales process and to its natural conclusion.

“I don’t know a lot of people”

“The Avon Opportunity allows you to get to know new people and introduce yourself as not only a resource but a partner and friend.”

“I don’t have the time, I’m too busy.”

“Part of the Avon Opportunity is: you do not need to make a new schedule to work this business. You simply conduct your Avon business with your day–to-day activities and continue to build your business through socializing. The more time you invest in socializing your Avon Business the better chance of building a bigger business!”

building a beautiful Avon story – 1ST order call training contact

SMILE and just say... (based on the situation)

“You look so well coordinated.”

“You must love fashion!”

“How is your day going?”

“I’ve seen you here before.”

“What brings you out this time of day?”

“Looks like you use this as your office too!”

“What business are you in?”

“You have beautiful children.”

Don’t forget to order brochures, a demonstration item and samples. Don’t forget the more brochures you order, the cheaper they are.

MORE Brochures = MORE Customers = MORE Sales= MORE Earnings

4

building a beautiful Avon story – 1ST order call training contact

Prepare for your next Order (Campaign)

(Based on goals set from your Be Extraordinary! Workbook - My Action Plan Worksheet)

Number of Customers:

Number of Team Members:

Total Sales:

Estimated Earnings:

Review your goals... From My Action Plan Worksheet: (Be Extraordinary! Workbook)

• In the next 3 days, I will call new Customers and share my brochures.

• In the next 3 days, I will invite potential Team Members to the Avon Opportunity Meeting. TIP: Watch and share the Avon Opportunity video featured on yourAVON.com.

• Follow-up with previous Customers

Achieve promotional offers for first-time Representatives. (Review and track your successes on yourAVON.com)

Continue to build my story with Avon University’s online Training Courses.

•For full details and step-by-step online training and support on how to grow your Avon Business. Go to: yourAVON.com > Training > Avon University.

Practice the Power of 3!

What’s on your calendar? 2nd Order Call Training Contact:

Partner with my Sales Leader and/or District Sales Manager:

Business Buzz Meeting:

Avon Opportunity Meeting:

Pay Avon – submit my Order (Campaign):

Take Avon University’s online Training Courses:

FRIENDLY REMINDER...Remember to submit your order on time.

5

Don’t forget to call or text your Customers before you make their delivery, reminding them of the delivery date and any amount of their order they may owe. This way, they will be expecting you.

building a beautiful Avon story – 2ND order call training contact

How was your last week? 1ST Order placed (Customer and Personal)

Brochure and demonstration items ordered

Complete Avon’s 5 Steps to Success! (Page 20 of your Be Extraordinary! Workbook)

I have taken Avon University’s online Training Courses:

Let’s talk about what your goals were and what you were going to use your earnings for?

Review your progressMy 1ST Order (Campaign) went: (based on your invoice)

Total Sales:

Total Customers:

Earnings:

Average Customers order:

How will this help me achieve my goals:

By when:

What do I need to do to increase my sales:

CONGRATULATIONS, you have submitted your first order and are on track to building your Beautiful Avon Story!

6

building a beautiful Avon story – 2ND order call training contact

Where are you now?

2ND Order (Campaign) (based on goals set from your Be Extraordinary! Workbook – My Action Plan Worksheet)

Actual Number of Customers Served:

Actual Total Sales:

Estimated Earnings (see page 6 of your Be Extraordinary! Workbook for Earning Levels):

Actual Number of Team Members (go to yourAVON.com for current promotion and bonuses):

In order to help grow my business I need to increase my Customers

every Order (Campaign).

Let’s take some time now to go back to your My Action Plan Worksheet and see who is on there that you still need to talk to and/or follow-up with this week. (Face-to-Face & eStore Customers)

Great Customer service means loyal Customers. Why not add a personal touch to your service by adding a thank you note in with the delivery?

7

building a beautiful Avon story – 2ND order call training contact

Be excited when talking about the Avon Opportunity—others will be excited, too!

Try using these Selling Skills with your Customers, to help increase your earnings. See some examples below.

What do you need to do next? ENHANCE YOUR SELLING SKILLS!

LINK SELLING lets you promote related products! LINK SELL from AVON’S: Make-up Store

Words to use:“Thank you for ordering that mascara, you will love the benefits! Our eye shadow is also on sale and would be a great complement to the mascara. Look at all the colors available to you! Can I add an eye shadow to your order?”

CROSS-CATEGORY SELLING is an ideal way to promote products from different categories. Think top-to-toe! CROSS-CATEGORY SELL from AVON’S: Skincare Store, Hair Salon, Fragrance Counter, Bath & Body Store

Words to use: “Thank you for placing your skin care order, I also wanted to let you know we are having a big sale on our Bath and Body products, now is a great time to try something new!”

BUNDLE SELLING is grouping three or more items together for a larger order. This works really well coming into holiday or Christmas time! BUNDLE SELL from AVON’S: Fashion Store, Home Store, Kids’ Store

Words to use: “Jane, you are going to love wearing that necklace with your black dress, I also wanted to bring to your attention the beautiful handbag and shoes to match on page 84, all at a great price!”

8

building a beautiful Avon story – 2ND order call training contact

Prepare for your next Order (Campaign)

(Based on goals set from your Be Extraordinary! Workbook - My Action Plan Worksheet)

Number of Customers:

Number of Team Members:

Total Sales:

Estimated Earnings:

Review your goals... From My Action Plan Worksheet: (Be Extraordinary! Workbook)

• In the next 3 days, I will call new Customers and share my brochures.

• In the next 3 days, I will invite potential Team Members to the Avon Opportunity Meeting. TIP: Watch and share the Avon Opportunity video featured on yourAVON.com.

• Follow-up with previous Customers

Achieve promotional offers for first-time Representatives. (Review and track your successes on yourAVON.com)

•For full details and step-by-step online training and support on how to grow your Avon Business. Go to: yourAVON.com > Training > Avon University.

Practice my selling skills.

What’s on your calendar? Training Call:

Partner with my Sales Leader and/or District Sales Manager:

Business Buzz Meeting:

Avon Opportunity Meeting:

Pay Avon – submit my Order (Campaign):

Take Avon University’s online Training Courses:

For full details and step-by-step online training and support on how to grow your Avon Business: Go to: yourAVON.com > Training > Avon University.