First to RespondTM

© 2007 Xangati, Inc

Rapid Problem Identification (RPI) Overview

Dr. Jagan Jagannathan, Founder and CTO

© 2007 Xangati, Inc 2

Agenda

• Challenges

• Solution overview

• Software architecture

• Demonstration

• Technical specs

• Case studies

© 2007 Xangati, Inc 3

A Tangled Web We’ve Woven

CRM

VoIP

LAN WAN

Internet

DESKTOP

LAPTOP

SERVER

VIRTUALSERVER

SAN DEVICE

Mission-critical app

Network

VoIP PHONE

DIGITALCAMERA

MEDICAL DEVICE

PRINTER

VIRTUALSAN

PDA

SECURITY SENSORS

• Endpoints that

generate and

consume

applications are

sprouting up like

weeds

© 2007 Xangati, Inc 4

Users Are First to Respond

Internet painfully slowcall ISP

Email is timing out do router diagnostics

Intranet is slowcheck intranet server

Mission-critical app is sluggishcall application manager

Software as a Service keeps timing out it’s got to be the WAN; check event manager

08:00 08:30 09:0007:59

© 2007 Xangati, Inc 5

CO

RE P

RO

BLEM

Inadequate Evidence Points to the Wrong Conclusion 08:00 08:30 09:0007:59

Internet painfully slowcall ISP

Email is timing out do router diagnostics

Intranet is slowcheck intranet server

Mission-critical app is sluggishcall application manager

Software as a Service keeps timing out it’s got to be the WAN; check event manager

© 2007 Xangati, Inc 6

Problem Persists IndefinitelyC

OR

E P

RO

BLEM

CO

RE P

RO

BLEM

PER

SIS

TS

08:00 08:30 09:0007:59

“58% of the time, the problem will go unresolved.” – Enterprise Management Associates

Internet painfully slowcall ISP

Email is timing out do router diagnostics

Intranet is slowcheck intranet server

Mission-critical app is sluggishcall application manager

Software as a Service keeps timing out it’s got to be the WAN; check event manager

© 2007 Xangati, Inc 7

PR

OB

LEM

GEN

ES

IS

PR

OB

LEM

ID

EN

TIF

ICA

TIO

N

Delivering Rapid Problem Identification (RPI)

© 2007 Xangati, Inc 8

RPI Catches All Classes of Symptoms (“Problems”)

Hyperactivity and performance

• Overloaded storage service

• Unusual access of a service

• Overuse of Skype

• Unauthorized video streaming

• Excessive use of P2P

• Broadcast storm

• Backup incorrectly scheduled

Hypoactivity and performance

• Lethargic intranet service

• Mission critical app performance

• Internet down

• Router interface down

• Underutilized load balance link

• DNS server non operative

• Email server up/down

…because it knows the endpoint perspective.

______________________(insert your problem here)

© 2007 Xangati, Inc 9

Introducing Xangati’s Family of RPI Appliances

RPI presents IT with the unique perspective of

– the application behavior of each and every endpoint

– the application delivery infrastructure that weaves them all together

RPI is fueled by the precision profiling of

– every endpoint

– every application

Xangati reduces the time to identify all performance problems.

© 2007 Xangati, Inc 10

DEPLOY

COLLECT

DISCOVER

MAP

PROFILE

AGENTS

PROBES

Simple, non-intrusive connection to the network

CORRELATE

How Xangati’s Solution Works

© 2007 Xangati, Inc 11

DEPLOY

COLLECT

DISCOVER

MAP

PROFILE

Collect NetFlow, sFlow, cFlow, packets

CORRELATE

How Xangati’s Solution Works

© 2007 Xangati, Inc 12

DEPLOY

COLLECT

DISCOVER

MAP

PROFILE

Auto-discovery of:• endpoints • topology• applications

CORRELATE

How Xangati’s Solution Works

© 2007 Xangati, Inc 13

DEPLOY

COLLECT

DISCOVER

MAP

PROFILE

Map user identities through DNS and LDAP lookups

EMPLOYEE ID: 9785226

NAME: JILL SMITH

LOCATION: PALO ALTO, CA

APPLICATIONS:Salesforce.comMS OutlookOracle database

CORRELATE

How Xangati’s Solution Works

© 2007 Xangati, Inc 14

DEPLOY

COLLECT

DISCOVER

MAP

PROFILE

Precision Endpoint and Application Profiling (PEAP)

CORRELATE

Alert on:• Hyper-activity• Hypo-activity

Variables:• Bitrate• Packet rate• Burstiness• ID density• Endpoint affinity• Application affinity• Area affinity• Time affinity

How Xangati’s Solution Works

© 2007 Xangati, Inc 15

DEPLOY

COLLECT

DISCOVER

MAP

Correlate symptoms to identify core problem

by application

by location

by time

PROFILE

CORRELATE

Dimensions:

How Xangati’s Solution Works

© 2007 Xangati, Inc 16 © 2007 Xangati, Inc.

Flexible Software Architecture

extensible forother inputs

Xangati UI

Mapping and Topology

Engine

Precision ProfilingEngine

AlertingEngine

MonitoringEngine

InformationGathering

Engine

uniform flow

NetFlow

cFlow

sFlow

packets

Playback

Reports

ManagementLayer

Notifications

Mapping and Topology Database

ProfilingDatabase

DNS LDAP SNMP

© 2007 Xangati, Inc 17

Xangati UI

© 2007 Xangati, Inc 18

Appliance Specs

  X100 X500 X1000

Endpoint Capability 3,000 10,000 100,000

Server One Dual-Core CPU (2.33Ghz) One Dual-Core CPU (2.66Ghz) Two Dual-Core CPU (3.0Ghz)

Memory 2G 4G 8G

Processor 1333 MHz frontside-bus

Storage 330G Data and 146G OS

Software Platform Hardened RH LINUX 7.3 with enhanced 2.4.30 kernel

Dimensions 3.5" (89mm) height   x 16.8" (428mm) width   x 25.5" (648mm) depth

Weight 50 lbs. (22.7kg)

© 2007 Xangati, Inc 19

EX

CES

SIV

E P

2P

TR

AFFIC

14:00 15:30 17:00

US

ER

S C

ON

TA

CTED

Case Study: Large University

“slow Web access” contact server group

“Internet is really slow” check bandwidth utilization

“video conferencing keeps timing out” check video server

“email is lagging” look at email server

© 2007 Xangati, Inc 20

Case Study: Bernalillo County

• Challenge: Scaling an IT organization to not only support internal users, but potentially all 600,000+ county citizens

• Where Xangati RPI brings value– Addressed application performance issues related to email and DNS – Integrated into help desk support to properly assign and then assist problem

identification owner – Powerful solution in hand just in time as migration to major ERP system

begins

• Demonstrable results– Within first two months of deployment – 33% reduction in problem identification for specific problems – 20% faster in closing trouble tickets for escalated problems

© 2007 Xangati, Inc 21

Case Study: Kerman Telephone

• Challenge: Improving customer support in the thorny area of broadband services

• Where Xangati RPI brings value– Internal IS and external broadband customer support – Identified users who were abusing broadband contract

• Spammers and Web hosting on consumer service – Ability to isolate consumer’s issues from network issues – Broadband support being dramatically enhanced just in time for complex

IPTV deployment

• Demonstrable results– User problem identification reduced from 8 hours to less than 1 hour at a

cost of $50 vs. $400. 5 calls = $250 vs. $2000– Identification of spammer on network eliminated need for costly bandwidth

upgrade

© 2007 Xangati, Inc 22

Summary

• Problem identification has plagued network operations until Xangati delivered RPI

• RPI is an essential investment for IT for ensuring application and endpoint performance

• Break down the IT silos to reduce IT costs

• Xangati reduces the time to identify all performance problems and increase business productivity

First to RespondTM

© 2007 Xangati, Inc

Thank You

www.xangati.com