Security…and Other Horror Stories FISWG 9 July 2014 Helen MacDonald H3MacD Consulting
Transcript
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FISWG 9 July 2014 Helen MacDonald H3MacD Consulting
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Over 35 years in Defense Over 25 years in Security Management
six different companies numerous different groups and divisions
companies purchased by larger corporations A lot of first-hand
personal experiences to choose from Tricks of the trade About
me
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Peppering: Visitors asking the same question in different
styles or one visitor asking the same question to multiple U.S.
contractor employees Wandering Visitor: The visitor uses the
distraction provided by a large delegation to slip away, out of the
control of the escort Divide and Conquer: Visitors take the U.S.
team members into different areas to discuss issues in order to
deprive the U.S. person of his safety net of assistance in
answering questions Switch Visitors: A collector added to the group
without leaving enough time for a background check on the new
visitor Bait and Switch: The visitors say they are coming to
discuss business that is acceptable for discussion, but after they
arrive their agenda switches to different questions and discussion
topics Distraught Visitor: When the visitors questions are not
answered he/she acts insulted or creates an uncomfortable scene in
an attempt to psychologically coerce information from the target
DSS Techniques Used
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The Alarming Adventures of an FSO The China Connection The Tale
of the Teaming Agreement BD attends a Conference Food Court Folly
Visit from a Friendly Nation Legend of the Last Laugh Im married???
The Saga of the Uninvited Guest Government-to-Government Goof Hola!
Que? Surprise Visit from Police! Faithful Foreign Friends An
Afternoon in Mexico City The Riddle of the Disappearing Tools &
Merry Christmas The Case of the Company Purchase The Mystery of the
Misbehaving Widget Tag! Youre it! Export Trip Falls Apart The FSOs
PCL
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Cleared Employee: Did Jim (another cleared employee) tell you
that he was getting married? Me: No Cleared Employee: Wellhes
getting married to somebody from China! I have a sit-down with Jim
and follow through with required reports to DSS and FBI The China
Connection
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Foreign friendly country teams with my company Unclassified
contract Limited export terms: Country X US; US Country X Follow
procedures on site Submit proposal Exit question Question via email
upon return to homeland Program Managers feedback The Tale of The
Teaming Agreement
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Suspicious person collecting stacks of data from each exhibit
No badge BD employee approaches him Left badge in room BD employee
takes him to desk Not registered Gets name BD reports to me upon
return Reports to DSS and FBI Kitchen access BD Attends an Industry
Conference
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Male employee goes to lunch at nearby mall Approached in Food
Court by female foreign national and sits with him Male employee
returns next day to mall Female foreign national is waiting at mall
entrance he used day before to befriend him Employee reports
incident to me Food Court Folly
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Export Control awaits permission for visitors Visitors waiting
in lobby Approval arrives Widget placement What I do What they do
Visit from a Friendly Nation
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Call from employee about another who left suspiciously in the
middle of the work day 9-1-1 call and management Bomb Squad The
rest of the story Legend of the Last Laugh LAST LAUGH
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Checked on employee in JPAS Noticed single listed Asked him to
verify as Ive heard him talk about his wife The rest of the story
Im married???
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What could go wrong in this scenario? Quiz
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Unclassified meeting on classified program All procedures
followed for foreign friendly visitors Replacement visitor No
access allowed Requests to speak to my boss Demands to speak to
management Epic temper tantrum The Saga of The Uninvited Guest
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US Govt UK Govt Meeting UK needs classified document Handoff?
Government-to-Government Goof
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Whats wrong with this scenario? Quiz
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Im visiting a division and am working late See male Cleaning
Crew member wearing badge with females photo I ask to see ID I ask
for proof of U.S. Citizenship or Green Card Not only not a citizen,
but cannot produce a green card either! Hola! Que?
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New contractor hired from California Settles in and starts
dating receptionist Police visit without notice Escort out Check
vehicle How he was nabbed! Surprise Visit from Police
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You can always find a renegade location that doesnt see why
theres a problem allowing international employees unfettered access
if theyre wearing a company badge and have signed a company
non-disclosure agreement Faithful Foreign Friends A company badge
means I can access anything I want!
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3:00 p.m. at the airport Reputable cab Stuck in traffic
Surprise through the window Rolex, jewelry An Afternoon in Mexico
City
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What did the cab driver do? Quiz
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Technician employee keeps noticing tools missing from cage They
show back up several days later, but then another tool goes missing
continued The Riddle of The Vanishing Tools
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Company holiday party Missing computer & related software
Badge access Computer ping time SOLVED!! The rest of the story
Merry Christmas!
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Small privately-owned defense contractor Bought by larger
organization Corporate FSO doesnt report to DSS New corporation =
new BoD Chairman = dual citizen The Case of The Company
Purchase
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Foreign Visitor Export Control approvals to share demonstration
Widget doesnt work Engineers break open the widget right there in
the conference room to see what the problem is The Mystery of The
Misbehaving Widget
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Whats wrong with this scenario? Quiz
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China expat now cleared US National Marries Chinese national
Can she work here? He leaves She remains Goes to China for surgery
Tag! Youre it!
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Export needs to be hand-carried All export approvals in place
Eager, inexperienced employee Checks out with ICE desk at Orlando
airport Upon return, lands in New York Late for connecting flight
Checks in with ICE desk upon arrival at Orlando airport The
Approved Export Falls Apart
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Whats wrong with this scenario? Quiz
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The FSOs PCL
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Why do people hesitate to report? Dont want to appear
paranoidthere is a difference between being paranoid and being
aware Dont want to get involved Afraid to challenge people Feel
supervisor should report it Feel they should mind their own
business Fear of being accused of blowing things out of proportion
Fear of confrontation Conflict and Confidentiality No one will
trust me Disbelief that it is happening
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CREATE TRUST: Earn your employees trust by example EDUCATE: Use
every opportunity you can to coach employees KEEP AN OPEN DOOR:
Always keep your door and your mind open to employees BE AN ACTIVE
LISTENER: Pay attention to the small details and to what you hear
in hall-talk WORK WELL WITH OTHERS: Management, IT, Export Control,
HR, BD, Technicians, Facilities, Purchasing QUESTION QUESTION
QUESTION: Trust your gut! Question everything that makes the hair
on the back of your neck stand up. Lessons Learned
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Update: The China Connection The happy couple decided to adopt
a baby Went to China Came back with a baby
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Over 25 years in Security Management H3MacD Consulting formed
this year Basic and Tailored Security Plans FSO Assistance and
Training Start-Ups Interactive Employee Briefings and Training
In-Depth Self-Inspections Proven SCR Program Personnel Management
Coordination of Visits by Industry Speakers, etc. Closed and
Restricted Areas Effective DSS Audit Preparation and Representation
About H 3 MacD