Fixed-to-Mobile (FMC) Convergence with Microsoft UC

Adam Jacobs Polycom Global UCA, Lync MVP

@adamjacobs

http://imaucblog.com

adam@imaucblog.com

Microsoft Unified Communications User Group London (MUCUGL) 2

What’s FMC?

“Fixed Mobile Convergence is a transition point in the telecommunications industry that will finally remove the distinctions between fixed and mobile networks, providing a superior experience to customers by creating seamless services using a combination of fixed broadband and local access wireless technologies to meet their needs in homes, offices, other buildings and on the go”

- The Fixed Mobile Convergence Alliance

19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 3

Business Benefits

19/04/2012

• Video (not present)

Microsoft Unified Communications User Group London (MUCUGL) 4

Real world case study(albeit with a non-disclosed name!)

• Fabrikam is one of the largest providers of widgets within the UK

• Fabrikam employs around 350 people, across three sites (Slough, City of London and St. Albans) and teleworking is on the rise

• Disparate mobile and fixed line technology• Call forward chaos• Mobile communications was inefficient and

costly19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 5

Existing technology estate

• BlackBerry handsets (w/BES)

• Nortel CS1000 – single instance

• OCS 2007 R2 deployed(enabled for EV and RCC mixed Nortel and Lync Phone Edition-based endpoints)

• Fixed line provider

• Mobile provider

• Well established in-house Microsoft expertise19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 6

Additional technology components

• Private circuit between Fabrikam and Mobile Provider

• Upgrade to Nortel CS1000

• “MWI appliance” integration with Exchange UM

• Number presentation changes within the mobile network– CLI and UXID Table populated

19/04/2012

NEW

Microsoft Unified Communications User Group London (MUCUGL) 7

Inbound Call Flow (from PSTN)Directed toward an enrolled geographic number

19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 8

Inbound Call Flow (from mobile)Directed toward an enrolled geographic number

19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 9

Inbound Call Flow (from mobile)Directed toward an enrolled mobile number

19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 10

Outbound Call Flow (from PSTN)Directed toward a foreign geographic number

19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 11

Outbound Call Flow (from mobile)Directed toward a foreign mobile number

19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 12

Outbound Call Flow (from mobile)Directed toward an enrolled mobile number

19/04/2012

Microsoft Unified Communications User Group London (MUCUGL) 13

Deliverables

• Seamless OCS integration– Incl. “in a call” mobile presence

• Single voicemail (Exchange UM)– Incl. MWI for both fixed/mobile

• Migration to geographic CLI (BYOD-ready)• Resilience for both ISDN & SIP connectivity• Single-number reach (without the need for additional

central call charges)• Consolidation of fixed/mobile telephony suppliers• Fixed costs20/11/2011

Microsoft Unified Communications User Group London (MUCUGL) 14

Results

• Cost saving of £450k (5 yrs)• Fully integrated solution• Sole supplier • Award winning solution• Nortel CS1000 de-commission planned, to be

replaced with Lync Server 2010

19/04/2012