Fleet Performance Management CAAC A320 Fleet Performance Seminar July 3rd 2013, Shenyang
GUO Feng
Director
Maintenance Operation Support
Multi Programs
Airbus China
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
A320 Family Achievements
First Chinese assembled A320 with Sharklets
goes to China Eastern on May 17th
“As the first and biggest Airbus customer in China, China Eastern and Airbus
have long-term good cooperation. China Eastern is honored to be the first
customer of A320 with sharklets in China. In the near future, China Eastern will
further expand our sharklet equipped A320 family fleet”,
Shu Mingjiang, Vice President Flight Operations, China Eastern
Page 2
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Top 30 Operators
Top 10
Operators
comprise 30%
of fleet (> 100
aircraft each).
2 (China)
Operators in
Top 10.
Currently
notable
growth of
Asia / China
region.
Page 3
Operator Operator name Geographic Area MSN Nb a/c Avg Age
USA US AIRWAYS NORTH AMERICA 244 10.81
EZY EASYJET WEST EUROPE 210 4.82
CSN CHINA SOUTHERN AIRLINES COMPANY NORTH ASIA 191 5.66
CES CHINA EASTERN AIRLINES NORTH ASIA 184 6.02
UAL UNITED AIRLINES NORTH AMERICA 152 14.31
DLH LUFTHANSA WEST EUROPE 151 11.60
AFR AIR FRANCE WEST EUROPE 143 10.74
TAM TAM - LINHAS AEREAS LATIN AMERICA 132 7.29
JBU JETBLUE AIRWAYS NORTH AMERICA 127 7.78
DAL DELTA AIR LINES NORTH AMERICA 126 14.95
AXM AIRASIA SOUTH ASIA 122 3.74
BAW BRITISH AIRWAYS WEST EUROPE 111 8.94
CCA AIR CHINA NORTH ASIA 98 4.52
AZA ALITALIA WEST EUROPE 90 8.78
ACA AIR CANADA NORTH AMERICA 89 16.93
LAN LATAM AIRLINES GROUP S.A LATIN AMERICA 82 4.74
AFL AEROFLOT EAST EUROPE 81 5.08
THY TURKISH AIRLINES EAST EUROPE 79 4.76
IAC NACIL - INDIAN AIRLINES SOUTH ASIA 78 11.38
CSC SICHUAN AIRLINES NORTH ASIA 69 6.06
IGO INDIGO SOUTH ASIA 66 2.32
VLG VUELING WEST EUROPE 64 8.28
CSZ SHENZHEN AIRLINES NORTH ASIA 61 3.45
CHH HAINAN AIRLINES NORTH ASIA 60 3.25
IBE IBERIA WEST EUROPE 60 10.08
JST JETSTAR AUSTRALIA 58 5.12
FFT FRONTIER AIRLINES NORTH AMERICA 57 7.71
AVA AVIANCA LATIN AMERICA 53 4.45
VRD VIRGIN AMERICA NORTH AMERICA 53 4.12
NKS SPIRIT AIRLINES NORTH AMERICA 49 4.92
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
World Fleet Status
Page 4
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
A320 Family - Age Distribution (*)
A318 EIS: 2003
A319 EIS: 1996
A320 EIS: 1988
A321 EIS: 1994
8 years average fleet age; Oldest aircraft in service: 25 years
(*) As of end of January 2013
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Maturity (O.R.) Levels
Page 6
A320 Family Maturity Established by Airbus ®
OR Last 12 months
99.74%
99.68%
99.55%
99.36%
99.07%
98.90%
99.37%
98.5
99.0
99.5
100.0
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 upto
January
Op
era
tio
nal R
eliab
ilit
y
Year
OR MSN 5xxx
OR MSN 4xxx
OR MSN 3xxx
OR MSN 2xxx
OR MSN 1xxx
OR MSN 0xxx
OR world Fleet
Maturity of A320 Family is improving continuously. Note: Oldest range of A320 Family aircraft above 99%.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Airbus Design Service Goals (DSG)
Flight
Cycles
Flight Hours
ISG = Intermediate Service Goal
ISG 37.500 FC
80.000 FH
DSG = Design Service Goal
48.000
60.000
Today, DSG is 48,000 FC / 60,000 FH.
By 2020, we expect approximately 1000 aircraft to reach their DSG!
DSG
ESG ESG = Extended Service Goal
60.000 FC
120.000 FH
ESG adds +12,000 FC / +60,000 FH or
+ 6 to 13 years of Revenue Service.
Page 7
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
A320 Family Maintenance Program Evolution
Entry into
service 2000 2005 2009
Current
intervals
Light
350 FH
500 FH
600 FH
750 FC
100 Days
750 FH
750 FC
120 Days
750 FH
750 FC
120 Days
Base
15 Months
15 Months
6000 FH
4500 FC
20 Months
6000 FH
4500 FC
20 Months
7500 FH
5000 FC
24 Months
Intermediate 4 Years 5 Years 6 Years 6 Years 6 Years
Structural 8 Years 10 Years 12 Years 12 Years 12 Years
Pre-defined block checks Usage parameter intervals
Page 8
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Fleet Status (China)
Page 9
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
O.R. & S.I. China Fleet / World Fleet
China Operators (reported) O.R. 99.81 Page 10
A320 Family - Chinese Oprs vs World Fleet - Severity Index & Operational Reliability trend Established by Airbus ®
0
10
20
30
40
50
60
70
8096.0
96.5
97.0
97.5
98.0
98.5
99.0
99.5
100.0
2008 2009 2010 2011 2012
Severity
Ind
ex
Op
era
tio
nal
Reli
ab
ilit
y
Year
Chinese Oprs OR%
World Fleet OR% (Chinese Oprs excld)
Chinese Oprs Severity Index
World Fleet Severity Index (Chinese Oprs excld)
97.5
98.0
98.5
99.0
99.5
100.0
Op
era
tion
al R
elia
bility
CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,TBA,UEA,C2C OR%
World Fleet OR% (CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,TBA,UEA,C2C
0
5
10
15
20
25
30
05.2012 06.2012 07.2012 08.2012 09.2012 10.2012 11.2012 12.2012 01.2013 02.2013 03.2013 04.2013
Se
ve
rity In
de
x
CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,TBA,UEA,C2C Severity Index
World Fleet Severity Index (CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Top ATA 4D Chinese vs. World Fleet
Top ATA 4D significantly better than world fleet Page 11
A320 Family - Chinese Operators vs Fleet - Top 15 OI rates per ATA 4DProduced by Airbus®
Reference period from 05.2012 to 04.2013
Comparison period from 05.2011 to 04.2012
0.000 0.005 0.010 0.015 0.020 0.025 0.030 0.035
3242 - NORMAL BRAKING
2126 - AVIONICS EQUIPMENT VENTILATION
3231 - NORMAL EXTENSION AND RETRACTION
3441 - WEATHER RADAR SYSTEM
3611 - ENGINE BLEED AIR SUPPLY SYSTEM
3443 - TRAFFIC COLLISION AVOIDANCE SYSTEM (TCAS)
2913 - YELLOW MAIN HYDRAULIC POWER
7311 - FUEL DISTRIBUTION SYSTEM
7532 - COMPRESSOR BLEED AIR
7322 - FADEC SYSTEM
2751 - FLAPS ELECTRICAL CONTROL AND MONITORING
3412 - AIR DATA/INERTIAL REFERENCE SYSTEM
2421 - INTEGRATED DRIVE GENERATOR SYSTEM (IDG, GCU)
2283 - FLIGHT MANAGEMENT AND GUIDANCE COMPUTER (FMGC)
7321 - FULL AUTHORITY DIGITAL ENGINE CONTROL (FADEC) SYSTEM
ATA
chap
ters
ranke
d b
y h
ighest O
pera
tor's O
I ra
te o
n r
efe
rence p
erio
d
OI rate Chinese Operators from May 2012 to Apr 2013
OI rate Chinese Operators from May 2011 to Apr 2012
OI rate Fleet from May 2012 to Apr 2013 (Chinese Operators excld)
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Fleet Performance Management, Together
Process 1: “Manage Fleet Performance”
Process 2: “Resolve Top Fleet Issues”
Set Performance Objectives
• Reliability
• Maintenance costs
• Fuel Efficiency
Monitor & Analyse
• Trend monitoring
• benchmark
Improve Performance
• Product
• Processes
• People
Identify Top Issues
• Operations
• Maintenance
• Image
Develop Solutions
• Product
• Procedure
Implement Solutions
• Communication
• SB/retrofit
• Process change
Airbus
Tools & Processes
FAIR &
FAIR Working Groups
Page 12
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Fleet Performance Management, Together
Process 1: “Manage Fleet Performance”
Process 2: “Resolve Top Fleet Issues”
Set Performance Objectives
• Reliability
• Maintenance costs
• Fuel Efficiency
Monitor & Analyse
• Trend monitoring
• benchmark
Improve Performance
• Product
• Processes
• People
Identify Top Issues
• Operations
• Maintenance
• Image
Develop Solutions
• Product
• Procedure
Implement Solutions
• Communication
• SB/retrofit
• Process change
Airbus
Tools & Processes
FAIR &
FAIR Working Groups
Page 13
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Fleet Economics: On-line offer
Page 14
Monitoring & Benchmark Recommendations
Aircraft reliability
Component reliability
Maintenance Costs
Fuel Efficiency
Mod Assessment Tool
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
IDOLS for Reliability
Page 15
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
IDOLS for Reliability
Page 16
ATA chapters
Your fleet
World Fleet
Operational Interruption Rate
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
IDOLS for Components
Page 17
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
WISE solution example
Page 18
Recommended component upgrade
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
WISE solution example
Values based on real
in-service experience
Page 19
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Page 20
WISE “maintenance tip” example
Recommended maintenance task + interval
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Page 21
WISE “maintenance tip” example
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Do it yourself with “MAT”
• D & C $
• Maintenance $
Your RC
• Man.Hours
• Kit $
Mod NRC
• Your FC/FH
• Your $/mh
• ...
Other parameters
0
50
100
150
200
250
300
350
400
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Ca
sh
flo
w k
.US
D
Current situation
After modification
Mod Assessment Tool
Cumulated cash flow vs year
RC: Recurring Costs D&C: Delays & Cancellations
NRC: Non Recurring Costs Page 22
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Do it yourself with “MAT”
• D & C $
• Maintenance $
Your RC
• Man.Hours
• Kit $
Mod NRC
• Your FC/FH
• Your $/mh
• ...
Other parameters
Mod Assessment Tool
Cumulated costs after 5 years
MOD
OIs
OIs
MCs MCs
MCs: Component Maintenance Costs
OI: Operational Interruption Costs
MOD: Modification NRC
Pre-MOD Post-MOD
RC: Recurring Costs D&C: Delays & Cancellations
NRC: Non Recurring Costs Page 23
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Available on-line benchmark
Total DMC per FH
Page 24
US$ per FH
Airframe costs
Component costs
Powerplant costs
Mature fleet
Young fleet
Your costs
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Available on-line benchmark
Your maintenance
checks performance
(Comparison with
benchmark sample)
Page 25
A checks
C checks
4C checks
8C checks
Turn Around Time
Man Hours 50%
25%
0%
-25%
-50%
-75% better
worse
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Fleet Performance Management, Together
Process 1: “Manage Fleet Performance”
Process 2: “Resolve Top Fleet Issues”
Set Performance Objectives
• Reliability
• Maintenance costs
• Fuel Efficiency
Monitor & Analyse
• Trend monitoring
• benchmark
Improve Performance
• Product
• Processes
• People
Identify Top Issues
• Operations
• Maintenance
• Image
Develop Solutions
• Product
• Procedure
Implement Solutions
• Communication
• SB/retrofit
• Process change
Airbus
Tools & Processes
FAIR &
FAIR Working Groups
Page 26
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
= A collaborative process between Airlines and Airbus:
To share experience & best practices
To make joint decisions to resolve fleet issues & deliver better/faster solutions
What is FAIR ?
This process is supported by a Web Forum tool with two modules:
1) FAIR_ISP (In Service Problem) for Maintenance & Engineering items
2) FAIR_OPS (OPerationS) for Flight Operations items
Page 27 134 A320 Family Operators connected to FAIR
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
A320 Family FAIR Working Groups
A320 Family Symposium – Bangkok, May 2007 – Airline Caucus
1. Bleed Loss (Bleed System Reliability) and Air Conditioning
2. ATA 27 issues (Flight Control System)
3. ATA 29 issues (Hydraulic System)
4. ATA 32 issues with Messier-Dowty (Landing Gear System)
A320 Family Symposium – Paris, May 2009 – Airline Caucus
Page 28 Page 28
A320 Family Symposium – Toronto, May 2011 – Airline Caucus
5. Fuel Efficiency
A320 Family Cold Weather FAIR working group – Oct 2011
Join the ATA 27 working
Group in Toulouse
28 & 29 May 2013
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Cold Weather Working Group Process(Example)
Page 29
WP1 Description of AMM recommended improvements from WG
WP2 Description of Optional Pre-winter tasks(SIL12-010 & SIL 12-011)
WP3 Description of Cold Weather Modification List
WP4 Description of Snow & Ice Maintenance Advice Notes(ICEMAN)
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Retrofit Lifecycle
Service Bulletin
Control Board
Page 30
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
On-going retrofit campaigns(deadline before end 2015)
Page 31
72%
60%
64%
37%
92%
5%
63%
31%
71%
34%
21%
60%
65%
45%
55%
43%
71%
20%
75%
52%
32%
58%
9%
56%
0% 20% 40% 60% 80% 100%
ATA 36 TCT IMPROVEMENT
ATA 34 - ADIRS - Thermal Insulation (enhancement)
ATA 32 BSCU std. 10 to std. 4.9
ATA 31 Install FWC H2-F5 (mandatory)
ATA 31 DMC software std. EIS1 V60 (mandatory)
ATA 29 PTU logic activation (enhancement)
ATA 28 - Fuel - Main transfer system (OEB 34)
ATA 22 FMS2 Thales Rel 1A (white OEB 37)
ATA 22 Mod Nav Go Around on FMGC (enhancement)
ATA 22 FMS2 Honeywell Rel 1A (white OEBs 14, 17, 31)
ATA 22 Triple Click option (enhancement)
ATA 22 FCU - FD ENGAGEMENT (enhancement) Overall retrofit progress
Progress China
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
A319 High altitude operation GOS modification
Page 32
Improved Passenger
GOS Equipment( SB
35-1062)
• Enhanced design of the
main components of the
passenger Gaseous Oxygen
System (GOS)
• Airbus Advisory for
installation on 1st A/C for
each operator
Retrofit applies to 8 Chinese
Operators
•CSN(CQN)CSZ: July 2013
•CCA/CES/C2C: Sep 2013
•TBA/C2C: Nov 2013
• CHH/CSC: pending
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Airbus China Customer Services (ACSS)
Head of Flight Operations
Olivier ASPE ACSSO
Vice President Customer Services Peter TIARKS ACSS
SM
Head of Customer Support ZHAO Chen ACSSC
SC ST SB SE
S ACS
SQ
Operational reporting link
Functional reporting link
Head of Training Thierry MARTY ACSST
ST
General Manager Hua Ou
Thorsten ECKHOFF
ACU
Head of Customer
Services Quality ZHENG Sui
ACSSQ
Head of
Material, Logistics
and Suppliers Timo BARNHOFER ACSSM
Executive Secretary Grace YU ACSS
Page 33 - Customer Service Overview
SE
Head of Support Engineering & ABEC coordination Kaiming LI ACSSE
Head of Services Solutions Peter Tiarks
ACSSS
Head of Multi - Program Zhigang YANG ACSSB
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Page 34
Multi Program Team
Office Assistant
NIU Zheng
Director -Maintenance
Operations Support
GUO Feng
M & E Support
Manager
WANG Qiang
Head of Multi Program YANG Zhigang ACSSB
M & E Support
Manager
QIU Gang
SB
M & E Support
Manager
ZHANG Lifeng
M & E Support
Manager
ZHANG Tifeng
Deputy :
GUO Feng
ACSS Operational reporting link
Functional reporting link
Support link
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Page 35
Contact us
Mr. YANG Zhigang
Head of Multi Program
Tel: +86 10 8047 5046
Cell: +86 136 0135 0574
Fax: +86 10 8048 6149
Mailto:[email protected]
Mr. GUO Feng
Director - Maintenance Operations Support
Tel: +86 10 8047 5091
Cell: +86 139 1180 9675
Fax: +86 10 8048 6149
Mailto:[email protected]
Mr. QIU Gang
Manager – M & E Support
Tel: +86 10 8047 5013
Cell: +86 137 0123 9374
Fax: +86 10 8048 6149
Mailto:[email protected]
Mr. ZHANG Tifeng
Manager – M & E Support
Tel: +86 10 8047 5004
Cell: +86 134 2636 0651
Fax: +86 10 8048 6149
Mailto:[email protected]
Mr. ZHANG Lifeng
Manager – M & E Support
Tel: +86 10 8047 5510
Cell: +86 139 1009 9318
Fax: +86 10 8048 6149
Mailto:[email protected]
Mr. WANG Qiang
Manager – M & E Support
Tel: +86 10 8047 5141
Cell: +86 137 1889 7505
Fax: +86 10 8048 6149
Mailto:[email protected]
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Summary
Provide a wide range of existing tools and service
• Benchmark
• Engineering knowledge
• Economical evaluation
Collaborative solution development process through the
FAIR forum and the FAIR Working Groups
Airbus working together with YOU, our customers, for fleet
performance management improvements by
Airbus retrofit embodiment support
FAIR &
FAIR Working Groups