Date post: | 25-Jun-2015 |
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Technology |
Upload: | orange-business-services |
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Contact Center On Demand
Air Transport IT Summit 2013Brussels
18-20 June 2013
new experience for customer contacts
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an innovative and performing service
* available at later stage
Web call back*
telephony
chat
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ATI contact center needs
to support the Air Transport Industry challenges
our offer
quick start
scalable turnkey solution
worldwide 24/7 support
powerful and consistent portal
high volume of customer contacts
different channels
good quality of service
no heavy investment
focus on core business
turnkey solution
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a few words about Contact Center on Demand
overview virtual multichannel contact center solution
hosted and operated by Orange Business Services
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2 benefits quick rollout
flexible and scalable
cloud-based solution
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flexibility– agents located in one
or many countries
– cloud based solution
– scalable package
– no hardware on customer premises
optimization– customized solution
– agents focus their attention to handle calls
smooth collaboration between agents– same admin tools for everyone
a virtual contact center adapted to all organizations
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main benefits
turnkey solution that requires no hardware investment on site
one single point of contact during the service rollout and operational phases
benefit from the latest technological advances
concentrate on your core business
hosted, secured and managed by Orange Business Services
a rapid-rolloutIP-based infrastructure
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premium quality of service
clear indicators contractual recovery time minimum service downtime
service level agreement
Orange Business Services network
data secured 24/7 incident managed 24/7
worldwide backup servers and daily
backups restricted access to the premises
infrastructure is highly secured and certified
training by our teams full support
assistance from design to operation
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thank youLearn more our partnership with SITA: oran.ge/SITA
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