Flexible Services iNotice Board Accident & Incident Reporting Posted 08.01.11 Must file a report...

Flexible Services iNotice Board

Accident & Incident Reporting Posted 08.01.11

Must file a report with the Dispatcher for any customer incidents that require Supervisory or Police Assistance.


Communication - Operator must immediately report the accident or incident, however slight, to Central Communications/Star Dispatch – via MDCS Copilot

Written Reports - Operators must fill out an accident or incident report completely and accurately for every accident/incident (however slight)


A written accident/incident report must be completed and submitted to the dispatcher on duty (database entry) by the end of the operators shift.

An operator failing to complete a written accident/incident report is subject to termination.


Prohibited – Accepting Tips and Gifts Posted 07.23.10

Operators are prohibited from accepting tips or gifts for the service that CDTA provides

Regardless of the service that you may operate – no tips/gifts are to be accepted

Flexible Services

Late Slip Procedure Posted 04.13.11

Any operator returning late to the division must immediately report to the Lead Dispatcher at which time will complete and submit an Operator Late Slip.

The Operator Late Slip must be completed in full detail.

Any operator failing to submit a complete and detailed late slip will not be authorized any pay.

Lead Dispatchers will receive, verify, and approve complete and fully detailed late slips


The Lead Dispatcher will forward the Operator Late Slip to the Administrative Assistant for auditing.

The Superintendent of Flexible Services will review the approval and auditing process.




In the case of a parent traveling with an infant or child, CDTA cannot require the eligible rider on ADA paratransit to travel with a PCA.

However, CDTA operators are not allowed to carry infants or children on or off the vehicle. The following bullet points are intended to guide CDTA operators when children are being transported.

Service Notice: Child Restraints Posted 10.08.1


Infant:

An adult accompanying an infant on para-transit is responsible for the child

If the customer is in a wheelchair and is able to hold the infant safely, the infant may ride the lift while being held by the customer.


Once the customer has boarded the vehicle, the operator should ask whether the customer would like assistance transferring the infant to the seat.

If the answer is yes, the operator should ask whether there are any special instructions.

If the customer is unable to hold the infant safely and securely, a PCA or other adult must board with the infant. Operators are not allowed to carry infants on or off the vehicle.

If the infant cannot be boarded safely by either of these means, an alternative method must be found. Please contact a Supervisor for assistance.



The Bus Operator can and will assist in securing an infant in the restraint car seat provided by CDTA

An adult accompanying a child on para-transit is responsible for the child. Due to safety concerns, children may not board using the lift

A PCA or other adult is responsible for assisting the child with boarding and disembarking using the stairs.

If a PCA or other adult is not available, the operator may escort the child on or off the vehicle. Operators are not allowed to carry children on or off the vehicle.



Once on the vehicle, children under the age of 5 must be restrained in an approved car seat provided by CDTA

Children must remain in the car seat for the duration of the trip

All children above the age of 5 must have a seatbelt on while being transported. Children must remain seated and restrained by a seatbelt for the entire duration of the trip


The Bus Operator can and will assist with securing the child’s seatbelt.

All operators will review the Child Restraints Notice and sign the adjacent agreement that they fully understand this directive.


Operator Mentor & Supervisor Succession Plan Posted 2011

In the spirit of improving morale and promotion within Flexible Services when opportunities presents themselves, the following plan will allow interested persons to participate and demonstrate the desire and skill set to perform duties of an supervisor/dispatcher.

Operator Mentor & Supervisor Succession Plan Posted 2011

Step I: Interested parties must complete and submit the Career Tracking Plan provided by Human Resources.

Step II: Superintendent of Flexible Services will review and may interview interested candidate. Upon approval the Superintendent of Flexible Services will explain the following details and terms.

Operator Mentor & Supervisor Succession Plan

Step III: Operator Mentoring (Required) Part One

The Operator Mentoring will require approved candidates to perform 20 hours per month on all new operators beginning in Flexible Services.

The 20 hours may be scheduled into 5 hour segments per week for each assigned operator. The scheduling will be at the Schedulers discretion .


Step III: Operator Mentoring (Required) Part One

The Operator Mentor will be required to submit a full detailed report of activities.

Submit a one-page summary report of activities performed with mentee


Step IV: Supervisor Succession Plan (Required) Part Two

The Supervisor Succession Plan will require approved candidates to perform 32 hours per month.

The 32 hours may be scheduled into 8 hour segments only, which is one day per week.

Submit a 1-2 page summary report of activities and duties learned.


Qualifications and Criteria:

No discipline action beyond a written warning with 2-3 year period.

Must maintain good attendance record, uniform appearance in presentable and in compliance with the Uniform Policy.


Approved candidates will be scheduled to train on all shifts by the Scheduler. All trainings will begin with the Lead Dispatcher function including reservations in the following order..

Superintendent of Flexible Services will schedule follow up meetings on a bi-weekly basis to review and discuss submitted summary reports.

Flexible Services

iNotice Board

Oxygen Tank Policy Posted 10.08.10

The ADA provides that transportation service must be provided to a rider who needs to bring along an oxygen tank.

For safety reasons, it is required that the rider is able to maintain control of the oxygen tank.

Passengers may travel with respirators, portable oxygen, and other life-support equipment, provided such transport does not violate laws or rules related to transportation of hazardous materials.

Passengers traveling with respirators, portable oxygen and other life-support equipment must follow safety procedures that ensure the protection of all passengers and transit employees.


When choosing to ride shared public transportation, it is the responsibility of the rider to select a size of oxygen tank that they can control.

The portable oxygen tank may not exceed 15 lbs. in total weight; 29 inches in height; and 4.38 inches in diameter



If the rider cannot pull an oxygen tank cart or carry or maintain control of the tank by him or herself, then the rider shall provide a Personal Care Attendant to perform those functions.

Passengers must have control of the oxygen tank at all times.


A portable oxygen tank or intravenous stand will only be transported by CDTA when it is medically necessary for the passenger.

Defective, leaking or otherwise unsafe or unfit tanks will not be allowed on the vehicle. The driver has the right to refuse to transport such equipment.


Portable oxygen tanks must be turned off when not in use; or the oxygen mask must be secured to the user’s face when in operation

The passenger may board the bus with more than one (1) portable oxygen tank, provided all tanks carried by the passenger are under the passenger’s control.


If the rider cannot pull an oxygen tank cart or carry or maintain control of the tanks by him or herself, then the rider shall provide a Personal Care Attendant to perform those functions.

All operators will review this Oxygen Tank Policy Change Notice and sign the adjacent agreement that they fully understand this directive.

Flexible Services

iNotice Board

“WHEN YOU SEE SOMETHING, SAY SOMETHING”

All employees should be vigilant and report any illegal or suspicious activity or suspicious items which they observe.


Strict adherence to all security procedures and protocols should be followed at all times: Bus operators should check their bus prior to leaving the garage, at the end of every trip and prior to parking their bus in any of our garages. Access Control including vehicle gates and access to our buildings should be strictly enforced.


Visitors, vendors and contractors to any of our sites should greeted and escorted to the extent possible.

Feel free to contact Rick Vines, Risk Manager if you have any questions or concerns at 437-8385. Thank you for your cooperation.

Flexible Services

iNotice Board

Pre-Trip Inspections & Compliance April 9, 2010

Pre-Trip Inspections are a major part of our safety and maintenance programs.

In order to increase the level of compliance we must demonstrate management commitment to consistent and thorough pre-trip inspections.


GOALThorough, accurate and documented pre-trip inspection on every pull-out and every relief. METHODDemonstrate management commitment, raise operator awareness and raise operator skill level through personal monitoring and re-instruction.


PROCESS

Each month, a Supervisor will observe one pre-trip inspection by every active operator. Any Operator who works at any time during the month must be observed.

The Supervisor will accompany the Operator at an actual, not simulated, pullout or relief.


Using the checklist provided, the Supervisor will note items missed, re-instruct the operator immediately and observe as the operator inspects the items missed.

Ramps and lifts must be cycled during pre-trip inspection.

Supervisor will observe operator entry of required information on DVIR.


FOLLOW-UP

Superintendents will take further action as needed: re-instruction, remedial training or discipline.

Pre-Trip Inspections & Compliance Nov 29, 2012

Defects found during Pre-Trip Inspections:

Immediately report it to STAR Dispatch (wait for reinstruction and replacement bus)

Document the defect (neatly and in detail) in the DVIR booklet

Submit the DVIR booklet to the Foreman’s Desk

Return to replacement bus and perform pre-trip inspection

Perform Radio Check and advise STAR Dispatch of your status

Pre-Trip Inspections & Compliance Nov 29, 2012

Defects found during Post Trip Inspections:

Advise via STAR Communications of defects (prior to garage pull-in – wait for reinstruction)

Document the defect (neatly and in detail) in the DVIR booklet

Submit the DVIR booklet to the Foreman’s Desk

Immediately report it to STAR Lead Dispatcher at the time of submitting manifest and fare reconciliation

If applicable and verified by Lead Dispatcher, you will be required to submit a late slip


Flexible Services - iNotice Board

ADA Required Announcements

Route Identification (External)

Bus Stop (Internal)

ADA and Bus Stop Announcements April 10, 2006

Route & Bus Stop Announcements

Operators are reminded that they need to announce, all major bus stops, major intersections, transfer/connection points, turning points, time points, route/destination and any other bus stops that a customer ask you to announce.


Our customers tell us that getting this information is important to them and makes our service … better. Making these announcements is especially important to customers, with visual disabilities. It is also a requirement of Federal law that public transportation operators make these announcements.



The law requires that these announcements are required to be made whether the MDCS annunciator works or not.

Operators are required and expected to “write up” any/all buses with a malfunctioning MDCS annunciator in detail in the DVIR booklet.



Operators are reminded that they need to announce, all major bus stops, major intersections, transfer/connection points, turning points, time points, route/destination and any other bus stops that a customer ask you to announce.

Flexible Services

iNotice Board

EMPLOYEE STAND DOWN PROCEDURE

Occasionally, while supervisory personnel are performing their daily routines, they may observe a bus operator driving their bus in an unsafe manner.

These observations may occur during the performance of a supervisor’s regular tour assignment, a scheduled on-board observation, or while on a special duty assignment.

In all cases, when a supervisor witnesses an unsafe action by any employee operating a CDTA vehicle, the supervisor must respond to the action to ensure that it is not a repeated.


In some instances the supervisor may determine that the unsafe action is a blatant disregard for the safety of our customers, our equipment, or the general public.

It is a supervisor’s responsibility to insure that our buses are operated in a safe manner, and if they determine that an operator is not driving safely they can and should take the operator out of service.

It is not only within their authority to do so; it is their responsibility.


The operator will be disqualified from working again until he is counseled or completed Safety Remedial Training. Every attempt will be made to schedule a Safety Remedial within two days. Management will not reverse a supervisor’s decision for initiating a stand down. However, Management will determine what actions will follow the stand down


Some examples of when a “stand down” may be considered are:

•Multiple acts of aggressive driving (i.e. rolling stops, following too closely, failing to yield the right-of-way, imprudent speed, improper intersection approach, etc.)

•A supervisor witnesses a blatant violation of the NYS Vehicle and Traffic Law


Some examples of when a “stand down” may be considered are:

•An operator is verbally or physically threatening toward a customer

•Erratic operation of a bus


The operator will be disqualified from working again until he is counseled or completed Safety Remedial Training. Every attempt will be made to schedule a Safety Remedial within two days. Management will not reverse a supervisor’s decision for initiating a stand down. However, Management will determine what actions will follow the stand down

Flexible Services

iNotice Board

North Side Vehicle Operation Posted: August 10,2011

We have recently added signs and striping for all individuals operating vehicles entering and exiting this side of the property. These are the instructions for all vehicle operators: •THE SPEED LIMIT IS 5MPH

•ALL VEHICLES MUST YIELD TO BACKING BUSSES


•PARKING IS PROHIBITED IN THE AREAS MARKED “FIRE LANE” ON BOTH SIDES OF THE DRIVEWAY

•PARKING IS PROHIBITED IN THE AREA MARKED IN FRONT OF THE MAINTENANCE SHOP OVERHEAD DOORS

•PARKING IS PROHIBITED ALONG THE NORTH CURB PAINTED YELLOW EXCEPT FOR VENDORS


PARKING IS ALLOWED FOR UP TO 5 MINUTES ALONG THE SOUTH CURB PAINTED YELLOW JUST EAST OF THE AUTOMATED GATE EXIT All employees are to adhere to the instructions detailed herein for all vehicle operation.

Thank you for your cooperation.


Flexible Services – Performance Goals

On time Performance (STAR and Taxi)

On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip.

<95%

Passenger trips per revenue hour (STAR and Taxi)

Total revenue hours operated monthly divided by number of completed trips.

2.6

Preventable and Non Preventable Determination Target (Safety Dept Goal)

To be below or not exceed the threshold /target numbers indicated by the Manager of Safety & Training

TBD

OVERALL GOALS FOR FLEXIBLE SERVICES (TEAMWORK)


January 12, 2012

Overall On Time Performance: 90.75%

Scheduled: 57.58%

Appointment Time: 96.72%




Happy New Year!

To you, your family and friends may the new year bring prosperity and great health.





Post Accident Drug and Alcohol Tests

Whereby the circumstances require – operator must comply with federal regulations

Operator will not return to driving until the test results are declared to be negative

Under such scenario, no loss of pay for time served in the off-duty status

When notified either directly or by voice message, the operator will have no more then 2 hours to report to duty


Post Accident Drug and Alcohol Tests

Failure to report within the specified two hours will become a deviation and loss of pay will begin at that time

In the event that a test result comes back with a positive reading, the operator will be in violation and disqualified to drive

No pay will be given and subject to appropriate actions as a result of non compliance





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Flexible Services iNotice Board Accident & Incident Reporting Posted 08.01.11 Must file a report...

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