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www.apmg-international.com
APMG-International Webinar
The Flipside of ITIntroducing BiSL®
(the Business Information Services Library)
Wednesday 23 January 2013 / 14:00 GMT / 15:00 CET
Presented by Mark Smalley, ASL BiSL Foundation
www.APMG-International.com
2
@APMG_Inter & @marksmalley
Agenda• Welcome & introduction
– Machiel Cremer, Marketing Manager - Benelux, APMG-International
• The Flipside of ITIntroducing BiSL®– Mark Smalley, Ambassador, ASL BiSL Foundation
• Q&A• More Information• Close
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@APMG_Inter & @marksmalley
About APMG-International• Global Examination & Accreditation Institute• Official accreditation/qualification body for UK Cabinet Office PPM portfolio
• Full portfolio of professional management qualifications
• Accredit ATOs & ACOs (275+)• HQ in UK; Operational offices or formal representation in 11 countries
• Over 17,000 examinations sat every month• Full details at www.APMG-International.com
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@APMG_Inter & @marksmalley
Presenter
• Mark Smalley• Ambassador at the ASL BiSL Foundation• Contributor to ASL & BiSL certification at APMG
• Self-employed IT Management Consultant at Smalley.IT
• Author of many ASL & BiSL papers and articles• Prolific speaker at international IT conferences
• Opinionated ‘IT Paradigmologist’
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@APMG_Inter & @marksmalley
IT ParadigmologistH
ap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
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@APMG_Inter & @marksmalley
Oslo
Stockholm
Minneapolis/ St Paul
Bratislava
London
Bangkok
Kuala Lumpur
Singapore
Gold Coast
Copenhagen
Malmö
Dallas
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@APMG_Inter & @marksmalley
Participants
Where are you based?1.UK2.Europe3.Americas4.Australasia5.Rest of the world
Poll
8
@APMG_Inter & @marksmalley
Enterprise
ParticipantsPoll
Bus.dept.
ITdept.
Ext.IT servprov
ConsultantTrainer
CustomerCitizen
Manuf.IT comp.
Where do you work? (employed or contractor)1.External IT service provider2.IT department3.Business department4.Trainer/Consultant5.Other
9
@APMG_Inter & @marksmalley
Summary
● Information is an increasingly important business asset that deserves better management
● The flipside of IT is ‘Business Information Management’: a crucial business responsibility that is often underpowered
● Effective BIM needs business knowledge, IT insight, soft skills and clear roles and responsibilities
● BiSL is a best practice process framework that addresses effective usage of information and IT services from a business (demand) perspective
10
@APMG_Inter & @marksmalley
BiSL helps…
Role Pain CauseBusiness managersProcess ownersBusiness analystsInformation managers
Delays and costs, reputation damage, compliancy risks, missed revenue
Poor (use of) information and technology
Project managers Delayed sign-off, poor professional reputation
IT deliverables not embedded in business processes
IT (service) managersFront-line IT practitionersIT consultants
Dissatisfied users / business, feeling misunderstood
Misalignment of IT with the business
11
@APMG_Inter & @marksmalley
Duh
12
@APMG_Inter & @marksmalley
Increasingly complex & dynamic world
ComplexStable
SimpleStable
ComplexDynamic
SimpleDynamic
Com
ple
xit
y
Changeability
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@APMG_Inter & @marksmalley
Information is more important than ever
ComplexStable
SimpleStable
ComplexDynamic
SimpleDynamic
Com
ple
xit
y
Changeability
Information
for survival
and success
14
@APMG_Inter & @marksmalley
Information is more important than ever
ComplexStable
SimpleStable
ComplexDynamic
SimpleDynamic
Com
ple
xit
y
Changeability
Information
for survival
and success
Accuratecustomer
records
Competitiveadvantage from
Big Data
15
@APMG_Inter & @marksmalley
Com
ple
xit
y
ChangeabilitySourc
e:
Capgem
ini IM
Surv
ey 2
01
2Challenged organizations manage information better
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@APMG_Inter & @marksmalley
‘Business Information Management’
“The means by which an organization efficiently plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that information is identified and exploited to the fullest extent.1)
It is a corporate responsibility that needs to be addressed and followed from the most senior levels of management to the front line worker. Organizations must be held and must hold their employees accountable to manage information appropriately and responsibly.2)”
Sources: 1) Queensland Government & 2) AIIM
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@APMG_Inter & @marksmalley
‘Business Information Management’
Goals:
●Ensure that the organisation is provided with the information that it needs
●Acquire and manage IT services effectively and efficiently, from a demand (business) perspective
●Ensure that the organisation uses information and IT effectively and efficiently
18
@APMG_Inter & @marksmalley
‘Business Information Management’
Key questions for business directors:
●Are you spending the right amount of time and money on information (as opposed to other business assets)?
●Are you spending it well?
● Decision-making: are the right people taking well-informed decisions about important topics?
● Execution: do you have the relevant competences and relationships?
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@APMG_Inter & @marksmalley
Business responsibilities
● Determine which information is required and which part will be automated
● Delegate the automated part to the IT department and/or external service providers
● Organize the non-automated part
● Ensure the quality of information
● Ensure effective and efficient usage of information (systems)
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@APMG_Inter & @marksmalley
Business responsibilities
● Determine which information is required and which part will be automated
● Delegate the automated part to the IT department and/or external service providers………………………………….
● Organize the non-automated part
● Ensure the quality of information
● Ensure effective and efficient usage of information (systems)
● Provide appropriate functionality
● Run information systems
● Support users
● Advise about the above
IT responsibilities
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@APMG_Inter & @marksmalley
Division of responsibilities
Agree with these responsibilities?1.All2.Most3.About half4.Some5.None
Poll
22
@APMG_Inter & @marksmalley
PollIT concerns
What’s your organization’s highest IT priority?1.Lowering cost of IT2.Improving reliability of IT3.Increasing speed of change of IT4.Using IT to improve business efficiency5.Using IT to improve business revenue
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@APMG_Inter & @marksmalley
Top IT management concerns2012
US
1. Business productivity and cost reduction
2. = Business agility and speed to market
3. IT and business alignment
4. IT reliability and efficiency
5. Business process re-engineering
6. IT strategic planning
7. Revenue generating IT innovations
8. IT cost reduction
9. Security and privacy
10. Globalization
2011
US/EUR
4/3
2/1
1/1
6/4
3/5
5/7
9/-
10/6
8/8
-/-
2010
US/EUR
1/1
2/3
3/4
3/6
3/2
6/7
-/-
8/8
9/15
-/-Sou
rces:
SIM
(U
S)
& B
ITTI
(EU
R)
24
@APMG_Inter & @marksmalley
IT value chain
Business Goals
IT Benefits
Business Benefits
Profit
IT
Revenue
Cost
MoreBetter functionality
Quicker TTM
Fewer/shorteroutages
More flexible
Cheaper
More productive
Cheaper
Better
YourIT
initiative
25
@APMG_Inter & @marksmalley
Top IT mgmt concerns
Business Goals
IT Benefits
Business Benefits
Profit
IT
Revenue
Cost
MoreBetter functionality
Quicker TTM
Fewer/shorteroutages
More flexible
Cheaper
More productive
Cheaper
Better
YourIT
initiative
14
2
3
4
1. Business productivity & cost reduction
2. Business agility & speed to market
3. IT & business alignment
4. IT reliability & efficiency
5. Business process re-engineering
6. IT strategic planning
7. Revenue generating IT innovations
8. IT cost reduction
9. Security & privacy
10. Globalization
7
8
56
109
26
@APMG_Inter & @marksmalley
IT takes two to tango
27
@APMG_Inter & @marksmalley
28
@APMG_Inter & @marksmalley
Business Information Management is often the weakest link
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@APMG_Inter & @marksmalley
Com
ple
xit
y
ChangeabilitySourc
e:
Capgem
ini IM
Surv
ey 2
01
1-2
01
2
Although challenged organizations manage information better…
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@APMG_Inter & @marksmalley
…most are only in maturity phase 1 or 2
Gartner EIM model
Sourc
e:
Capgem
ini IM
Surv
ey 2
01
1-2
01
2
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@APMG_Inter & @marksmalley
Agree with these statements?1.Business is the weakest link2.IT is the weakest link 3.Both need equal improvement4.Neither need much improvement
PollRelative strength of BIM
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@APMG_Inter & @marksmalley
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@APMG_Inter & @marksmalley
Silver bullet surrogate
●Create awareness
●Earn mandate and recognition
●Success factor: visionary leadership
●Invest in soft skills (negotiation, networking)
●Clarify roles and responsibilities
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@APMG_Inter & @marksmalley
BiSL, the Business InformationServices LibraryProcess framework, best practices, training & qualification (APMG) scheme, priSM accreditation, ITIL Complimentary Qualification, (free)publications and guidance, knowledge network
●Ensure that the organisation is provided with the information that it needs●Acquire and manage IT services effectively and efficiently, from a demand (business) perspective●Ensure that the organisation uses information and IT effectively and efficiently
35
@APMG_Inter & @marksmalley
History of BiSL
1997 Development of the FBM framework for BIM by the privatized Dutch Computer Center, RCC
2003 Rebranding of FBM as BiSL and transfer of stewardship to the ASL BiSL Foundation
2005 Formal launch of BiSL2011 BiSL Foundation (BiSLF) recognized as priSM
credential2012 Second edition of BiSL (minor revisions)2012 BiSLF recognized as ITIL Complementary
Qualification
The de facto standard for BIM in NL, usually with ASL for Application Management & ITIL for IT Infrastructure Mgmt
36
@APMG_Inter & @marksmalley
IT Paradigmologist at work
37
@APMG_Inter & @marksmalley
IT Paradigmologist at work
38
@APMG_Inter & @marksmalley
The big IT picture
IT
OrgUser Org
Demand
SupplyConsumptionInfoSyst
39
@APMG_Inter & @marksmalley
Guidance
IT
OrgUser Org
Demand
SupplyConsumptionInfoSyst
40
@APMG_Inter & @marksmalley
Demand
SupplyConsumptionInfoSyst
Demand
41
@APMG_Inter & @marksmalley
BusinessStrategy
Business Projects
BusinessOperations
InformationStrategy
Functionality Management
UsageManagement
IT Strategy
IT Projects & Releases
IT Operations
ApplicationStrategy
ServiceStrategy
ApplicationMaintenance
& Renewal
ServiceDesign & Transition
ApplicationSupport
ServiceOperation
IT Services
IT SupplyBusiness
BiSL ASL ITIL
BiSL ASL ITIL
Bus. Info. Mgmt incl. IT Demand Mgmt
42
@APMG_Inter & @marksmalley
BiSL framework
Directinformation
strategy
Changefunctionality
Supportusers
Organizeinformation
management
Manage information management
43
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
Information strategy cluster
Establishtechnologicaldevelopments
44
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
44
Information strategy cluster
Demandmanagement
Establishtechnologicaldevelopments
45
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
45
Information strategy cluster
Demandmanagement
Establishtechnologicaldevelopments
46
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
46
Information strategy cluster
Demandmanagement
Establishtechnologicaldevelopments
47
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
47
Information strategy cluster
Demandmanagement
Establishtechnologicaldevelopments
48
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
48
Information strategy cluster
Demandmanagement
Establishtechnologicaldevelopments
49
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
49
Information strategy cluster
Demandmanagement
Establishtechnologicaldevelopments
50
@APMG_Inter & @marksmalley
BiSL framework
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
50
Information strategy cluster
Demandmanagement
Establishtechnologicaldevelopments
51
@APMG_Inter & @marksmalley
Operation use of information (systems)
Planning and resource management
Financialmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Information strategy cluster
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Establishtechnologicaldevelopments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
Demandmanagement
Strategic userrelationship
management
52
@APMG_Inter & @marksmalley
Improvement, business cases & cost/benefit mgmt
Contract management
Planning and resource management
Financialmanagement
Demandmanagement
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Information strategy cluster
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Establishtechnologicaldevelopments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
53
@APMG_Inter & @marksmalley
Specs, procedures, acceptance & transition
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Information strategy cluster
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Establishtechnologicaldevelopments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
54
@APMG_Inter & @marksmalley
Interfaces with the IT department
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Information strategy cluster
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Establishtechnologicaldevelopments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
End usersupport
55
@APMG_Inter & @marksmalley
Strategic use of information and IT
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Information strategy cluster
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Establishtechnologicaldevelopments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
56
@APMG_Inter & @marksmalley
BiSL, the Business Information Services Library• BiSL describes the processes for the whole Business Information Management domain
• You decide to which degree they need to be formalized and who is responsible for what
• Free publications offer best practice guidance for process improvement
• Consultancy, training & certification is available for a quality boost
57
@APMG_Inter & @marksmalley
Summary
● Information is an increasingly important business asset that deserves better management
● The flipside of IT is ‘Business Information Management’: a crucial business responsibility that is often underpowered
● Effective BIM needs business knowledge, IT insight, soft skills and clear roles and responsibilities
● BiSL is a best practice process framework that addresses effective usage of information and IT services from a business (demand) perspective
58
@APMG_Inter & @marksmalley
BiSL helps…
Role Pain CauseBusiness managersProcess ownersBusiness analystsInformation managers
Delays and costs, reputation damage, compliancy risks, missed revenue
Poor (use of) information and technology
Project managers Delayed sign-off, poor professional reputation
IT deliverables not embedded in business processes
IT (service) managersFront-line IT practitionersIT consultants
Dissatisfied users / business, feeling misunderstood
Misalignment of IT with the business
59
@APMG_Inter & @marksmalley
PollBottom line
Does BiSL fill a gap that otherframeworks cannot reach?1.Yes 2.Partially3.No
60
@APMG_Inter & @marksmalley
QUESTIONS & ANSWERS
61
@APMG_Inter & @marksmalley
More information
• APMG-International website:– www.apmg-international.com
• ASL BiSL Foundation website:– www.aslbislfoundation.org/en
• ASL BiSL Foundation on– http://www.linkedin.com/company/asl-bisl-foundation
• ASL BiSL Foundation on @aslbisl, #aslbisl, #bisl
• [email protected] & @marksmalley
www.apmg-international.com
Find out more about us at our website:
www.APMG-International.com
THANK YOU FOR ATTENDING