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Training that givesyou the edge

Audit Improvement

Asset Protection Business ImprovementFood

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Health & Safety

Integrated/Combined

Quality Environmental

LRQA Training Directory 2010 - 2011

2010 Training Seminar: 18th Nov 2010, 2nd Dec 2010 & 9th Dec 2010

Key:

2010 Prices Remain the same as 2009

Courses displaying this logo indicate that pre-course work will be issued prior to attendance.

An In-Company training event or programme only delivered in-house.

We recommend you choose to stop over for these events. Each training day is long and evening work is required. The course is intensive with an exam on the last day.

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Events carrying this logo means that the standard is supplied with the course. No need to purchase separately.

Events carrying this logo means that if purchased as part of a package for the same delegate a discount will apply.

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Welcome03

WELCOME

Economic green shoots are definitely appearing and as we rise out of recession, companies who have continued with their training strategy will definitely reap the benefit in many ways. Look at the value your training will give you! With an organised management structure in place your customers will return time and again.

With fewer active competitors, the market place is less crowded, making you and your management systems much more noticeable. Therefore investing in your business by training your people can only improve the structure and efficiency of your organisation.

Staff are your most important asset, so encouraging them will help ensure your organisations’ future success. Excellent training, that meets your needs, which is well delivered, is vital to inspire and empower your people to drive necessary changes. Experience shows that our ‘Talk not Chalk’ approach works: improves the rate of learning and enables your staff to return to the workplace fully equipped to contribute to your organisation’s success.

With this in mind several new and updated training courses have been added to our portfolio.

QualityThe QMS Auditor/Lead Auditor course has been further updated in order to enhance the whole learning experience and the IRCA approved QMS Auditor/Lead Auditor Conversion course represents a brand new offering for auditors and lead auditors

whose experience is in another management system discipline and who wish to become QMS Auditors. Our Internal QMS Auditors course has been completely revised to enhance the whole learning experience. We have strengthened our delivery capability and can now offer training courses specialising in aerospace, medical devices and risk management.

EnvironmentThe Internal EMS Auditors course has been updated and a new Environmental Legislation course has been introduced along with our New Environmental Systems Managers. Look out over the coming year for a suite of new courses which are currently in production but not yet ready for inclusion into this directory! We are developing an Introduction to Carbon Markets, Green House Gases and courses on Corporate Social Responsibility too.

Occupational Health and SafetyThe OHSAS 18001 Auditor/Lead Auditor courses have been updated and a New Health and Safety Systems Managers course introduced.

Other eventsTwo new supply-chain security workshops have been introduced covering Authorised Economic Operators (AEO) requirements. A number of our Business Improvement courses have also been updated.

PricesIn light of the current recession we have decided on a price freeze and all our courses are remaining the same as last year.

In the current economic climate, we are aware of the increased need for relevant, practical training courses giving your organisation the management skills, tools and techniques needed to see you through the downturn. Now is the time to gain advantage over your competitors who may have reduced their training spend. With your training strategy in place your management system will flourish and your customer service will remain high. As an added incentive for our new and current clients we have decided to keep course fees at 2009 rates to help you get the most out of your training budget for 2010!

Contents04

ContentsPublic course contents p5-7

Why choose us? p8

New Packages p9

Quality p10-27

Audit Improvment p28-35

Food p36-41

Asset Protection p42-57

Integrated/Combined p58-61

Environmental p62-71

Health and Safety p72-83

Business Improvement p84-97

Your In-Company Training Solutions p98-108

Accreditations and Collaborations p109

LRQA p110

Booking Form P111

Terms and Conditions p112

Calendar p113

Public Course Contents05

PUBLIC COURSE CONTENTS

QUALITY QMS/ISO 9001 QMS Management Briefing ................................................................................................................................................p12 ISO 9001 Appreciation and Interpretation ...........................................................................................................................p13 New Quality Systems Manager ..........................................................................................................................................p14 Management System Documentation ................................................................................................................................p15 Internal QMS Auditor .........................................................................................................................................................p16 Internal QMS Auditing - The Fundamentals ........................................................................................................................p17 QMS Auditor/Lead Auditor ............................................................................................................................................p18-19 QMS Auditor/Lead Auditor Conversion ..............................................................................................................................p20 EMS Auditing for QMS Auditors ..........................................................................................................................................p21 TS16949 Automotive ISO/TS 16949 Appreciation and Interpretation ...................................................................................................................p22 ISO/TS 16949 Internal Auditor ...........................................................................................................................................p23 ITSMS/ISO 20000 ISO 20000 Appreciation and Interpretation .........................................................................................................................p24 ISO 20000 Internal Auditor .................................................................................................................................................p25 9100:2009 - The Changes .................................................................................................................................................p26 9100 Appreciation and Interpretation .................................................................................................................................p27

AUDIT IMPROVEMENT Audit Report Writing ............................................................................................................................................................p30 Advanced Internal QMS Auditor ..........................................................................................................................................p31 Improving Your Audit System ..............................................................................................................................................p32 Audit Refresher ...................................................................................................................................................................p33 Advanced QMS Auditor/Lead Auditor .................................................................................................................................p34 Auditor Training ...................................................................................................................................................................p35 Tutored Audit ......................................................................................................................................................................p35

FOOD ISO 22000 Appreciation and Interpretation..........................................................................................................................p38 HACCP Principles, Interpretation & Application ...................................................................................................................p39 ISO 22000 Auditor/Lead Auditor .........................................................................................................................................p40 ISO 22000 Auditor/Lead Auditor Conversion ......................................................................................................................p41



ASSET PROTECTION ISMS/ISO 27001 ISO 27001 Appreciation and Interpretation .........................................................................................................................p44 ISO 27001 Implementation ................................................................................................................................................p45 ISO 27001 Internal Auditor .................................................................................................................................................p46 ISO 27001 Auditor/Lead Auditor ........................................................................................................................................p47 SMS/ISO 28000 (Authorised Economic Operator) ISO 28000 Appreciation and Interpretation .........................................................................................................................p48 ISO 28000 Implementation of Security Management Systems ............................................................................................p49 ISO 28000 Internal Auditor .................................................................................................................................................p50 ISO 28000 Auditor/Lead Auditor ........................................................................................................................................p51 Customs AEO - Appreciation and Interpretation ..................................................................................................................p52 Customs AEO - Practical Implementation ..........................................................................................................................p53 BS 25999 Management Briefing .........................................................................................................................................p54 BS 25999 Appreciation and Interpretation ..........................................................................................................................p55 Implementing a BCM System using BS 25999 ...................................................................................................................p56 Maintaining and Improving a BCM System using BS 25999 ...............................................................................................p57 INTEGRATED/COMBINED Introduction to Integrated Management Systems ...............................................................................................................p60 EMS and H&S Internal Auditing ..........................................................................................................................................p61

ENVIRONMENTAL EMS Management Briefing ................................................................................................................................................p64 ISO 14001 Appreciation and Interpretation .........................................................................................................................p65 Internal EMS Auditor ..........................................................................................................................................................p66 Practical Implementation of an EMS ...................................................................................................................................p67 New Environmental Systems Manager ...............................................................................................................................p68 EMS Auditor/Lead Auditor .................................................................................................................................................p69 EMS Auditor/Lead Auditor Conversion ...............................................................................................................................p70 Environmental Legislation - Getting Started ........................................................................................................................p71



HEALTH & SAFETY OH&S Management Systems Management Briefing ...........................................................................................................p74 OHSAS 18001 Appreciation and Interpretation ..................................................................................................................p75 OHSAS 18001 Internal Auditor ..........................................................................................................................................p76 New Health and Safety Systems Manager .........................................................................................................................p77 OH&S Management Systems Auditor/Lead Auditor ...........................................................................................................p78 OH&S Management Systems Auditor/Lead Auditor Conversion .........................................................................................p79 IOSH Senior Executives and Directors Workshop ...............................................................................................................p80 IOSH Managing Safely .......................................................................................................................................................p81 IOSH Supervising Safely Certificate ....................................................................................................................................p82 NEBOSH National Gerneral Certificate ...............................................................................................................................p83

BUSINESS IMPROVEMENT Effective Performance Measurement ..................................................................................................................................p86 Process Mapping and Improvement ...................................................................................................................................p87 Leading/Managing Change ................................................................................................................................................p88 Problem Solving Tools and Techniques ..............................................................................................................................p89 Introducing the EFQM Excellence Model ............................................................................................................................p90 EFQM Excellence Model Assessor Training ........................................................................................................................p91 Business Risk Management ...............................................................................................................................................p92 Benchmarking Your Organisation ........................................................................................................................................p93 Developing a Quality Strategy ............................................................................................................................................p93 Developing a Balanced Business Scorecard ......................................................................................................................p94 Driving Cultural Change .....................................................................................................................................................p94 Facilitation Skills .................................................................................................................................................................p95 Leadership for Results .......................................................................................................................................................p95 Management of Customer Service .....................................................................................................................................p96 Principles and Practices of Lean Manufacturing .................................................................................................................p96 Implementing 5S ................................................................................................................................................................p97 An Introduction to Six Sigma ..............................................................................................................................................p97

Why Choose Us?08

WHY CHOOSE US

We recognise your need for relevant, practical training to give you the skills, tools and techniques to return to work more fully equipped to contribute to your organisation’s success. Our experience shows this approach works, helping improve the rate of learning.

Why Choose Us?

Effective training starts with good planning and preparation. Our advisors can talk you through the content and structure of our published courses offering clear, pragmatic advice allowing you to make informed choice.

We systematically evaluate every course, based on your feedback, so you can book, safe in the knowledge that we’re committed to giving a quality service.

Our trainers engage the participants and are focused on your training objectives. As practising assessors, they have in depth knowledge of the type of problems and issues you face daily. Using the latest thinking, real experiences and practical models helps you more easily transfer this knowledge back into the workplace.

We limit the number of delegates to ensure a higher level of interaction which offers the opportunity to discuss individual circumstances.

Many of our training courses are accredited by leading auditor training bodies representing an industry - accepted benchmark for professionals involved in management systems.

This is assurance that your qualification will be recognised wherever you choose to work.

Where your training takes place over a two or more days, we can organise you accommodation if requested at the time of booking and is charged at £140ppn (exc VAT) including breakfast and evening meal. For hotels within the London area there is a surcharge payable. Where possible, the accommodation will be at the training venue or a nearby hotel of a similar standard.

All venues are conveniently located and inspected in advance. We take note of your feedback and make sure that the high standard of service that we promise, is provided.

Each of our published courses shown in this Training Directory can be customised in delivery at a time and venue to suit you. In-Company is an ideal opportunity to have a solution designed to meet your specific organisational needs. We find many clients find options such as Tutored Audits and Auditor Training very practical methods to effect change and you can find more about these two particular services.

However, the flexibility of our In-Company service means we can design and deliver a course which is unique to your management system and organisational needs.

See our In-Company index on page 100.

New Packages09

NEW PACKAGES

Sector Code Course Page Cost Totals Discount Price

New Packages

Choose 2 of these courses and receive a 10% discount on the package

Choose 2 of these courses and receive a 10% discount on the package

Quality SP 01 ISO 9001 Appreciation and Interpretation 13 £360.00 Internal QMS Auditor 16 £630.00 £990.00 £99.00 £891.00 SP 02 New Quality Systems Manager 14 £895.00 Internal QMS Auditor 16 £630.00 £1,525.00 £152.50 £1,372.50Environmental SP 03 ISO 14001 Appreciation and Interpretation 65 £360.00 Internal EMS Auditor 66 £695.00 £1,055.00 £109.50 £945.50 SP 04 New Environmental Systems Manager 68 £895.00 Internal EMS Auditor 66 £695.00 £1,590.00 £159.00 £1,431.00Environmental / SP 05 QMS Auditor / Lead Auditor 18 £1,095.00 Quality EMS Auditing for QMS Auditors 21 £645.00 £1,740.00 £174.00 £1,566.00Health & Safety SP 06 OHSAS 18001 Appreciation and Interpretation 75 £360.00 OHSAS 18001 Internal Auditor 76 £695.00 £1,055.00 £109.50 £945.50 SP 07 New Health and Safety Systems Manager 77 £895.00 OHSAS 18001 Internal Auditor 76 £695.00 £1,590.00 £159.00 £1,431 .00Asset Protection SP 08 ISO 27001 Appreciation and Interpretation 44 £395.00 ISO 27001 Internal Auditor 46 £895.00 £1,290.00 £129.00 £1,161.00 SP 09 ISO 28000 Appreciation and Interpretation 48 £395.00 ISO 28000 Implementation of Security Management Systems 49 £895.00 ISO 28000 Internal Auditor 50 £795.00 £2,085.00 £208.50 £1,876.50 SP 10 BS 25999 Appreciation and Interpretation 55 £495.00 Implementing a BCM System using BS25999 56 £1,200.00 £1,695.00 £169.50 £1,525.50Food Safety SP 11 HACCP Principles Interpretation and Appreciation 39 £395.00 ISO 22000 Appreciation and Interpretation 38 £395.00 £790.00 £79.00 £711.00 Business SP 12 Effective Performance Measurement 86 £395.00Improvement Process Mapping and Improvement 87 £690.00 Leading/Managing Change 88 £690.00 Problem Solving Tools and Techniques 89 £395.00 Introducing the EFQM Excellence Model 90 £395.00 EFQM Excellence Model Assessor Training 91 £695.00Audit Improvement SP 13 Audit Report Writing 30 £395.00 Advanced Internal QMS Auditor 31 £395.00 Improving Your Audit System 32 £360.00 Audit Refresher 33 £360.00 Advanced QMS Auditor/Lead Auditor 34 £695.00

£

Do you have a quality management system in place? LRQA Training understands the importance of having an organisation-wide approach and an understanding of precisely what your customers need in order to consistently deliver a quality service, successfully and within budget.

Stay a cut above the rest

Quality10

LRQA Training delivers effective and practical quality management courses built around the ISO 9001 QMS standard. Our courses will improve your understanding and appreciation and help you to interpret and apply the requirements into your organisation to form effective and robust systems.

Our suite of quality courses range from an appreciation through to lead auditor level and beyond. If you need to strengthen your audit report writing skills, document your management systems or are new to your role we have the course to suit your requirements.

LRQA will train you to apply systems and procedures to improve performance, implement and audit management systems and develop your professional quality management skills.

QUALITY TRAINING

Quality11

In these difficult times of financial insecurity, organisations must see the importance of investing in their future as we rise out of recession. Training that meets your needs and that is well delivered, is the ideal way to ensure that you are ahead of the game. Investing in your employees will improve the structure and efficiency of your organisation and ensure that you gain the advantage in a less crowded marketplace.

Denis Ives - LRQA UK Business Centre Manager

For moreinformation and to book call0800 328 6543

lrqatraining.co.uk

TRAINING THAT GIVES YOU THE EDGE

LRQA’s trainer was excellent and had a very good command over his professional communication making every aspect of the course clear and easy to understand.

Parineeta Belekar - National Grid (Zensar Technologies)

Quality12

QMSManagement Briefing

QUALITY TRAINING

www.lrqatraining.co.uk

You need this course if… you are thinking of pursuing ISO 9001 certification you want to raise your awareness and understanding of ISO 9001

and how it links to effective business control and performance you want to re-invigorate your QMS

You will learn… about the 8 key principles that underpin ISO 9001 about the purpose of a QMS why objectives are so important the difference between procedure and process how process effectiveness links to business performance about the responsibilities imposed on the management team

by ISO 9001 why the management review process is so important the business benefits to be gained from an effectively deployed QMS

You will need… no previous experience or training in quality or ISO 9001

Your future development... ISO 9001 Appreciation and Interpretation Internal QMS Auditor Process Mapping and Improvement

Course Length... Half a day

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EnquireClick here to

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This event is delivered In-Company only.

Call for a Quote 0800 328 6543P u r c h a s e

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Purchase your ISO 9001:2008

standard

ISO 9001Appreciation and Interpretation


Quality13

A17306

£

This course meets the requirements of the IRCA QMS FoundationTraining course criteria IRCA/2001

You need this course if… you want an understanding of ISO 9001 and related QMS standards,

and quality management systems (QMS) you wish to register as an Internal QMS Auditor through IRCA

You will learn… the value of an effective QMS and its contribution to your business the purpose and intent of the ISO 9000 series of standards essential definitions and terminology to help you interpret and apply

ISO 9001 requirements the key requirements of ISO 9001 and how they relate to each other

to form a robust system

You will need… no previous training

Your future development... New Quality Systems Manager Management Systems Documentation Internal QMS Auditor See our Business Improvement courses

Course Length... Cost per delegate (exc. VAT)One day £360

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Book Now

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Quality14

New Quality Systems Manager

QUALITY TRAINING

£

This course meets the requirements of the IRCA QMS Foundation Training course criteria IRCA/2001

You need this course if… you want to develop the necessary skills to fulfil your role more

effectively you want to implement and improve your quality management

system to support your business you are new to the role of Quality Systems Manager

You will learn… how to fulfil the role of a Quality Systems Manager and manage your

systems effectively the requirements of ISO 9001 and how they relate to each other

to form a robust system the need for documenting systems, processes and typical methods to develop quality policies and objectives that support your business to plan and manage your internal quality auditing activities how to eliminate the causes of problems through effective corrective

action to develop an appropriate management review process and

implement processes for continual improvement what to expect from 3rd party assessment

You will need… no previous experience or training in ISO 9001

Your future development... Internal QMS Auditor QMS Auditor/Lead Auditor See our Business Improvement courses

Course Length... Cost per delegate (exc. VAT)Three Days £895

A17306

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Management System Documentation - UPDATED


Quality15

You need this course if… you want to document your management systems using simple,

effective practical tools and techniques you need a management system that reflects your business

You will learn… the benefits of good management system documentation how to create and structure a management system manual that is

useful to your organisation about processes and how they interact within a management system how to create process maps and flowcharts that describe your

activities simply and effectively the importance of controlling documents and information to balance the need for documentation with competence and training what alternative techniques are available for documenting procedures

You will need… no previous experience or training in management systems

Your future development... Processing Mapping and Improvement New Quality Systems Manager New Environmental Systems Manager New Health and Safety Systems Manager See our Business Improvement courses


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standard

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Quality16

Internal QMS Auditor - UPDATED

QUALITY TRAINING

£

You need this course if… you want to be an Internal QMS Auditor

You will learn… an overview of the structure and content of ISO 9001 the contribution internal QMS audits can make to the effectiveness

of your management system the roles and responsibilities of an Internal QMS Auditor how to plan your audits by developing effective checklists how to verify that current practice in your organisation conforms with

defined requirements that auditing for conformity can improve the stability and robustness

of management systems to gather objective evidence through observation, interviewing and

sampling of documents to report findings accurately what corrective action is and who is responsible for taking action how to follow up and verify the effectiveness of corrective action taken

You will need… to have successfully completed the ISO 9001 Appreciation and

Interpretation course if you wish to register as an Internal QMS Auditor with IRCA

Your future development... QMS Auditor/Lead Auditor Improving Your Audit System Advanced Internal QMS Auditor Tutored Audits (coached live audit at your company) See our Business Improvement courses

Cours e Length... Cost per delegate (exc. VAT)Two days £630

A17306

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Internal QMS Auditing The Fundamentals - NEW


Quality17

You need this course if… you will be completing conformance audits against procedures, work

instructions, specifications, etc.

You will learn… the structure of an audit the key audit activities in the audit process how to prepare for an audit and construct an effective checklist how to gather audit evidence making use of interviewing, observation

and document review skills how to evaluate audit evidence how to write nonconformity reports how to verify the effectiveness of corrective action how to conduct a follow up audit

You will need… to have no experience/knowledge of conducting audits

Your future development... Internal QMS Auditor Coached Tutored Audits (in-company) Advanced Internal QMS Auditor QMS Auditor/Lead Auditor See our Business Improvement courses

Course Length... One day

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Quality18

QMSAuditor/Lead Auditor

QUALITY TRAINING


You need this course if… you want to audit Quality Management Systems against ISO 9001

requirements you are an Auditor or Quality System Manager and want to add to

your credibility with a widely accepted qualification you want to satisfy the formal training requirements for IRCA

certification

You will learn… the purpose of a QMS and the ISO 9000 principles of quality

management essential definitions to help you interpret and audit ISO 9001

requirements to analyse ISO 9001 clauses and suggest examples of evidence that

would show conformance with these requirements the roles and responsibilities of an auditor and lead auditor to plan and conduct an interview with top management and evaluate

an organisation’s quality policy and objectives

to prepare an on-site audit plan that establishes effective audit trails across processes and between members of an audit team

how to audit processes for conformance and effectiveness, including any specific quality objectives

to prepare thoroughly for audit and produce process based checklists to gather objective evidence through observation, interviewing and

reviewing documentation

how to evaluate objective evidence and correctly identify conformance and nonconformance with requirements

to report findings accurately against requirements of ISO 9001, write and grade nonconformity reports and evaluate proposals for corrective action

how to relate your audit findings to the policy and objectives of the organisation and present your overall evaluation to top management

Auditor/Lead Auditor...cont’d


Quality19This course meets the requirements of the IRCA QMS Auditor/Lead Auditor training course criteria IRCA/2245

QMS

A17025

£

You will need… knowledge and understanding of ISO 9001 and experience of

auditing ideally to have attended our ISO 9001 Appreciation and

Interpretation course to understand the basics of how organisations work and the role

of top management

Your future development... Auditor/Lead Auditor conversion courses Advanced QMS Auditor/Lead Auditor Tutored Audits (coached live audit at your company) See our Business Improvement courses

Course Length... Cost per delegate (exc. VAT)Five days £1,095

LRQA’s trainer was excellent and had a very good command over his professional communication making every aspect of the course clear and easy to understand

Parineeta Belekar - National Grid (Zensar Technologies)

Click here to


Book Now

Quality20

QMSAuditor/Lead Auditor Conversion

QUALITY TRAINING

A17489

You need this course if… you have already successfully completed an Auditor/ Lead Auditor

course and want to extend your auditing competence to include quality management systems and ISO 9001

you want to satisfy the formal Auditor/Lead Auditor Conversion training requirements for IRCA certification

You will learn… the purpose of a QMS and the ISO 9000 principles of quality

management essential definitions to help you interpret and audit ISO 9001

requirements to analyse ISO 9001 clauses and suggest examples of evidence that

would show conformance with these requirements to evaluate an organisation’s quality policy and objectives how to audit processes for conformance and effectiveness, including

specific quality objectives to prepare thoroughly for audit and produce process based checklists to apply your existing auditor knowledge and skills to plan, conduct

and report quality system audits how to evaluate objective evidence and correctly identify

conformance and non-conformance with ISO 9001 requirements to report findings accurately against requirements of ISO 9001,

write and grade non-conformity reports and evaluate proposals for corrective action

how to relate your audit findings to the quality policy and objectives of the organisation and present your overall evaluation to top management

You will need… to have successfully completed an IRCA certified five-day Auditor/

Lead Auditor course, or accepted equivalent if you wish to register as a QMS Auditor or Lead Auditor with IRCA. If you do not meet the above criteria, you need to attend our five day QMS Auditor/Lead Auditor course

to understand the basics of how organisations work and the role of top management

Your future development... See our Business Improvement courses

Course Length... Cost per delegate (exc. VAT)Three days £895

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This course meets the requirements of the IRCA QMS Auditor/Lead Auditor Conversion course criteria IRCA/2040

EMSAuditing for QMS Auditors


Quality21

£

You need this course if… you are an experienced Internal QMS Auditor who wants to carry out

EMS or combined QMS/EMS internal audits

You will learn… the purpose, intent and key requirements of ISO 14001 and the

similarities with ISO 9001 the business benefits of implementing an EMS and the background

to ISO 14001 and EMAS the contribution internal EMS audits can make to the effectiveness

of your management system how to determine environmental aspects and impacts the importance and relevance of environmental aspects and impacts

and environmental legislation how to plan your audits by developing effective checklists how to verify that current practice in your organisation conforms with



sampling of documentation to report findings accurately what corrective action is and who is responsible for taking action how to follow up and verify the effectiveness of corrective action taken

You will need… ideally to have received formal training in internal auditing of a QMS

and have carried out a number of audits

Your future development... New Environmental Systems Manager EMS Auditor/Lead Auditor QMS Auditor/Lead Auditor Tutored Audits (coached live audit at your company) See our Business Improvement courses

Course Length... Cost per delegate (exc. VAT)Two days £645

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standard

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Quality22

ISO/TS 16949Appreciation and Interpretation - UPDATED

QUALITY TRAINING


You need this course if… you need a thorough understanding of the requirements of ISO/TS

16949 and how it impacts your organisation you are planning for certification to ISO/TS 16949

You will learn… the background to the development of ISO/TS 16949 and other

automotive quality standards the purpose, intent and key goals of ISO/TS 16949 throughout the

automotive supply chain to interpret ISO/TS 16949 requirements and how they apply in your

organisation how customer specific requirements link into ISO/TS 16949 and their

importance the importance of quality planning (APQP and PPAP) in the

implementation of ISO/TS 16949 the effect of the IATF rules on certification bodies and their services

You will need… experience of the automotive industry knowledge of ISO 9001 this course if you are planning to attend the ISO/TS 16949 Internal

Auditor course

Your future development... ISO/TS 16949 Internal Auditor Management Systems Documentation See our Business Improvement courses


Click here to


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ISO/TS 16949Internal Auditor - UPDATED


Quality23

You need this course if… you are an Internal Auditor working in the automotive industry, whose

QMS conforms to, or is developing towards, ISO/TS 16949

You will learn… the contribution internal audits can make to the effectiveness of your

management system how to use processes, including Customer Oriented Processes

(COPs), to audit the effective implementation of your quality system to plan, conduct and report internal audits in accordance with

automotive industry requirements how to verify that current practice conforms with defined

requirements, including customer specific requirements to verify that associated tools which support the requirements

of ISO/TS 16949 are implemented effectively that auditing for conformity can improve the stability and robustness


sampling of documents to report findings accurately against the requirements of

ISO/TS 16949 what corrective action is and who is responsible for the action how to follow up and verify the effectiveness of corrective action

taken

You will need… a working knowledge of the automotive industry and ISO/TS 16949

would be an advantage ideally to attend our ISO/TS 16949 Appreciation and Interpretation

course prior to this course

Your future development... Advanced Internal QMS Auditor QMS Auditor/Lead Auditor See our Business Improvement courses


Click here to


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Quality24

ISO 20000 Appreciation and Interpretation

QUALITY TRAINING


You need this course if… you want an understanding of ISO 20000 and Information

Technology Service Management Systems (ITSMS) you are a manager responsible for integrating IT service management

activities into your management systems

You will learn… the background to the development of ISO 20000 the value of an effective ITSMS and its contribution to your business the purpose and intent of ISO 20000 and its relationship to other

standards how to plan the development of an ITSMS

You will need… no previous experience or training in ISO 20000

Your future development... ISO 20000 Internal Auditor See our Business Improvement courses


Click here to


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ISO 20000Internal Auditor


Quality25

You need this course if… you want an understanding of ISO 20000 and how to conduct

internal Information Technology Service Management System (ITSMS) audits

You will learn… the business benefits of implementing an ITSMS and the background

to ISO 20000 the contribution internal ITSMS audits can make to the effectiveness

of your management system the roles and responsibilities of an internal ITSMS auditor how to plan your audits by developing effective checklists the purpose, intent and key requirements of ISO 20000 how to verify that current practice in your organisation conforms with


of management systems to gather audit evidence through observation, interviewing and

sampling of documents to report audit findings accurately what corrective action is and who is responsible for taking action how to follow up and verify the effectiveness of corrective action

taken

You will need… to have successfully completed the ISO 20000 Appreciation and

Interpretation course

Your future development... Audit Report Writing See our Business Improvement courses


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Quality26

9100:2009The Changes - NEW

QUALITY TRAINING


You need this course if… you want to understand the changes to 9100:2009 you need to implement the 9100:2009 changes to your existing

9100 Revision B compliant quality management system you have to prepare for 9100:2009 transitional assessments you have to brief the management team at management review on

the changes to 9100 as part of your management review process

You will learn… the history, purpose and background of the International Aerospace

Quality Group IAQG and their relationship with the European Aerospace Quality EAQG

the relationship of 9100 with other 9100 series standards the structure of 9100 Revision B and the enhanced requirements how to identify and interpret the requirements of 9100:2009 about the recent changes to the On Line Aerospace Information

System (OASIS) planned changes to 9104 and certification reporting the 9100:2009 transitional certification process including agreed

time scales

You will need… to have a working knowledge of 9100 Revision B

Course Length...Half a day

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Call for a Quote 0800 328 6543


Quality27

9100:2009Appreciation and Interpretation

You need this course if… you work within aerospace, space and defence industries and you

want to learn about the 9100:2009 Quality Management Systems - Requirements for Aviation Space and Defence Organisations standard

You will learn… the purpose and objectives of the International Aerospace Quality

Group the format and structure of the 9100 series standards family how to identify and interpret the additional requirements of

9100:2009

You will need… knowledge of ISO 9001 Quality Management Systems to work or have worked within the aerospace, space and defence

industries and are implementing a quality management system in accordance with ISO 9001

Course Length...One day

Click here to


Book Now


Call for a Quote 0800 328 6543

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