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6 • FNCCI NatIoNal ExCEllENCE awards 2070

FNCCI NatIoNal ExCEllENCE awards 2070 • 7

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ADV 10


MEssagE FroM thE PrEsIdENt oF NEPal, rt. hoN. dr. raM BaraN Yadav



MEssagE FroM thE FNCCI PrEsIdENtsuraj vaIdYa


It is a privilege to present the FNCCI National Excellence Awards 2070 not simply as a celebration of success but also as recognition of the efforts of the business sector through extremely challenging times.

My term as the President of FNCCI has been one of the greatest learning experiences. Even as I have endeavoured to lead the apex business body of the country, I am humbled by what I get to learn and experience through the incredible efforts of entrepreneurs far and wide, of all sizes and scales, of different age groups, and of extraordinary dreams and achievements. I have had the opportunity to understand what it really means to be an entrepreneur, not just through my experiences but through the collective understanding and practices of the business community of our country from the faraway mountains and terai to the centre of commerce in the capital.

The challenges are many, but not insurmountable. It is a time when we cannot simply use our intelligence, but must rely on wisdom. Because every choice we make today as entrepreneurs, as leaders, as citizens and as a nation will determine the future of the generations ahead. We must make meaningful choices today - choices that will steer Nepal onto the course of economic progress and a better life for her citizens. We need to address with absolute emphasis the energy, education, healthcare, infrastructure and tourism sectors. We need to put into place policies that allow business to grow and create jobs and opportunities. This is a world of plenty, we must work so that no child lacks a decent education, no woman dies during childbirth, no person dies of hunger and poverty, and no youngster has to stand in a queue for days to leave his country for work opportunity on foreign lands.

At FNCCI, we know that this is a time to keep success and failure – both - in perspective. It is time to make tough decisions but with integrity. Though times have been tough, we are today tougher as a nation. FNCCI is committed to creating an enabling environment for better business practices. We need to connect, reach out and give back even as we create a culture of excellence.

The Awards tonight is a way of honoring people and companies that have achieved success in their vision and goals besides having contributed to economic development. I am privileged to be a part of this success tonight and express my gratitude to all the participants, the awards organizing committee, and my heartfelt congratulations to the winners.


ChaIrPErsoN oF thE FNCCI NatIoNal ExCEllENCE awards CoMMIttEE 2070sauraBh jYotI


Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected. - Steve Jobs

FNCCI National Excellence Awards is a tribute to celebrate the spirit of companies and individuals who constantly strive to improve and deliver outstanding outputs in products, services, work systems, structures and policies.

As a developing nation, we have to prioritize our focus on qualitative rather quantitative and work towards building quality into our systems and organisational structures so that we can compete not just nationally, but internationally also.

SME’s play a critical role in the economic transformation of a nation hence we need to work on developing the capacity of SME’s and support them and get them into the economic mainstream. With this in mind, we have introduced National Excellence Awards in small and medium business categories to recognise and encourage them.

With a trade deficit of 1:8 ratio this year, we need to find immediate measures to move from an import based economy to a manufacturing based one, and the only way we can do that is to focus on quality and adopt Total Quality Management Systems for widespread acceptance, growth and sustainability of our industries.

The objective of the Awards is not only just to recognise the winners but it also adds tremendous value to the participating companies by providing feedback reports from professional assessors. Moreover the winners also share their best practices by which all participants benefit.

I believe that with hard work, dedication, commitment and consistently working towards a process of continuous improvement, we can strive for excellence enhancing capacity of our Nepalese Industries, Products and Services so that we become globally competitive.


INTERVIEW

dr. hEMaNt daBadIdIrECtor gENEral, FNCCI

How is FNCCI promoting business and industry of the country?The sole objective for establishing FNCCI is to unite the private sector of Nepal for promoting business and industry, in the country, which in turn leas to the growth of the economy and prosperity of the people. FNCCI has been playing an instrumental role in this area and will continue doing so. If you look into the past activities of FNCCI, you would find that FNCCI has led the private sector through thick and thin. During the period of insurgency, when every government institution was in a kind of standstill, members of the FNCCI were active in running the economy and promoting the private sector. FNCCI has always been very vocal for establishing peace and rule of law in the country which ultimately helps grow our economy and promotes business. FNCCI tries to bring a unified voice of the private sector. We have been trying to forge common understanding among various stakeholders on the basic policy issues. This is because the environment of the policy instability adversely affected the business as well as the nation. We have not been able to reap benefits from our potentials.Take for example, FNCCI brought the leaders of the major political parties on one stage and got commitment from them in adopting common minimum economic agenda in hydropower development. We have asked our leaders to give priority to the economic agenda and we are happy that they are heeding, albeit slowly, to our request. We believe that this is a step forward to economic prosperity and promoting private sector in Nepal.FNCCI has been cooperating with Government of Nepal as well as our development partners. Likewise, FNCCI has established relationships with Nation Chambers and Federation in various countries has been working of the development of bilateral economic ties.

Do the priorities and agenda of the Federation change with the change in the executive committee?The objectives and goals of the FNCCI are described in the FNCCI charter itself. They cannot change with the change of guards. FNCCI has three basic principles: protection of the rights and interests of the business operators, development of economy and partnerships with other stakeholders. Our vision of “Leading the nation’s economic progress” and mission of “Facilitating Nepalese business to become globally competitive” are based on these three principles. However, the means to achieve these two overarching goals might differ from one leader to another. The change in FNCCI leadership brings changes in the term and priority, but not in substance. In substance, we remain committed to the growth of the economy and prosperity of the people. We believe in free market and competition. Without economic progress, other issues and problems facing the present day, Nepal cannot be served. What in your opinion are the challenges for FNCCI?The biggest challenge for the FNCCI is to provide better services to its members and the nation. Being a national apex body we represent the cross section of business. The secretarial interests of various groups as well as individual interest of a firm and company may not coincide with the overall interest of the community. This sometimes creates fissures among various section of the community. The challenge for the FNCCI is to get into a common view on issues and get agreements from various sections of the business community. Today the business is getting more and more integrated with the world economy. The development not only within the country but outside affects us. Prepare the Nepali private sector capabilities to meet challenges created by development within the country and outside is in my view the biggest challenge faced by the Nepali economy. Within the country, the challenge is mostly associated with the political instability and the divisions seen in the Nepali society. We are a microcosm of the bigger Nepali society and cannot be expected to exhibit trends, which are directly opposite to the national trends. But getting to commonly agreed course of action should be our priority.


How do you think events like FNCCI National Excellence Awards contribute towards creating a healthy business environment?FNCCI National Excellence Awards was established to recognise the enterprises which put into practice the methods and procedures at par with global standards. Choosing winners of the Excellence Awards is an elaborate process involving objective criteria in various aspects of business. Only the enterprises which have excelled in different aspects can win. Such awards allow us to celebrate success and honour the performers. The participants of the award and other enterprises can take lessons from the winners. This award also provides a platform to share experiences. We believe the winners of this award will have one more reason for sticking to these beliefs. While for others, I believe, it will motivate them to further work towards these practices. In this way, I believe, this award will ensure healthy competition, and encourage all of us to work towards enhancing the competitive strength of Nepali business enterprises.

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In a time when the country is facing economic downturn and a sluggish economy, what message does this award hope to convey?I disagree that the economy is not encouraging, but I am aware that the environment as a whole is not so positive. Despite difficulties around, the private sector is doing really well. There are many companies in Nepal following best practices. However, it’s true that industrialisation in Nepal is very young, and there is much to improve. With this award we will be providing free management consultation, and companies will get to learn how to be competitive, how to properly manage division of labour, and much more.

What kind of participation do you anticipate this year?More Nepali companies who want to learn rather than win.

What would be some of the highlights of this event?The major highlights are the new categories that we have added. The newly added segments are Best Brand - People’s Choice Award, Business Person of the Year - Editors’ Choice Award, NRN Business Person of the Year, Lifetime Achievement Award, Young Achievers Awards for male and female entrants.

How does a competition like this drive excellence in your opinion? The competition is not going to be about winning and losing. During the process of assessment, participants will get an opportunity to learn and share best practices.

What is the level of transparency in the awards assessment process?One of the biggest strengths of the awards in my opinion is transparency and credibility. The assessment team comprises of local as well as international professionals. The assessment process will be of international standards and only those delivering excellence will make their way through the awards. The different aspects that will be evaluated for the business include production process, management, productivity, quality and market.

ajaY B PradhaNaNgCo- Chairperson – FNCCI National Excellence Award Committee 2070 Former President oF nYeF managing director oF Fleur HimalaYan limited


A firm believer in quality products, services, people and lifestyle, Dinesh P. Chapagain has four decades of engineering, managerial and academic experience in the public and private sector. He has also been recognised as a World Quality Leader from the World Council for Total Quality and Excellence in Education, and is a recipient of the Presidential Excellence Award from Asia Pacific Quality Organisation. Chapagin, Member of Jury of the FNCCI National Excellence Awards 2070 shares his views on the status of quality in business in Nepal and the parameters of evaluation for the awards in a short interview. Excerpts:

dINEsh P. ChaPagaINQuality Expertmember oF jurY–Fncci national excellence awards 2070


How do you define quality?Quality cannot be defined in static terms. It keeps changing with the course of time. To keep it simple, quality has been defined as ‘conformance to standards’, ‘value for money’, ‘conformance to requirements’, ‘customer satisfaction’ or good ‘craftsmanship’. In my opinion, all these and many other definitions are derived from only one thought process or perspective. Defining and understanding quality with only one dimension is not enough. The definition of quality varies as per who defines it, and also where and when. In other words, consumers, producers, suppliers and the government as a regulator... they all define it differently. I always like to say “Quality is a journey and not a destination”.

How do you evaluate the quality of business management and operations in Nepal?Previously, we had a monopoly market, or there was really no competition in business. Business used to operate under the protection of the government. No competition means there is no question of quality, as customers need to accept whatever is served or produced. In this lack of competition, quality has no meaning. The breakthrough happened in 1985, with the beginning of the open market economy. To understand it we can see the example in the aviation and banking sectors. Only businesses who can deliver quality could survive and grow.In the beginning, the national flag carrier NAC was the only option. Later the presence of private airlines like Everest, Necon, Buddha, Yeti was felt in the aviation business. Now, not only corporations, but the public and even the government are slowly inclined towards working for quality. Likewise, customers of banking services are also starting to enjoy better service with the operation of private commercial banks. To keep it short, business management has entered into a competitive environment now, and the meaning of quality is being understood by corporations as well as by the public.

How do you think the events like FNCCI National Excellence Awards can help to enhance quality in business sector? FNCCI National Excellence Awards is a process of communicating the importance

of parameters required for excelling in performance of any business. That is why it is called National Excellence Award. The parameters are developed on the basis of Total Quality Management, which is globally accepted management practice for empowering business organisations. The awarding ceremony may be a one-time event, held once a year, but educating the parameters of business performance excellence is a continuous process. The business organisation which is awarded the FNCCI Excellence Award excels in all these parameters and shows that it is not only enhancing the quality of its products and/or services but also has got the potential to sustainably grow in the future and continuously satisfy all its stakeholders -customers, employees, shareholders and government.

What are the major requisites to be a winner? All nine parameters or components depicted in the FNCCI Excellence Award have equal importance. Generally business organisations think that market share growth and ROI are the only important parameters to be a successful business. However, from the TQM concept, to be a successful business in the short term as well as in the long term, one needs to strive to excel in several factors like leadership, vision and long term strategic plan, appropriate working plan, standard process and work systems, collection and utilisation of management information, employee empowerment and satisfaction, customers satisfaction and relationship and growth of market share and profit. All these issues are included as nine parameters in the FNCCI National Excellence Award and the winner will be judged based on their performance on these nine parameters. All parameters are equally important to win the award.

qualItY Is a jourNEY aNd Not a dEstINatIoN”


Globally the median age is 27 and the demands of this generation will shape the world to come. Technology and innovation are bringing the world closer, business attributes are increasingly similar across nations, brands are being created every day and will compete on global levels – we in Nepal must be prepared for new choices at every corner. We cannot be far behind. Above all its time to understand individual liberty and freedom. It’s time to adopt free markets and policies. It’s time to work with a better conscience and personal responsibility. It’s time to foster wealth and raise a toast to those who take risks, create jobs, are tenacious and grow by learning from success and failure – the entrepreneurs and business leaders of Nepal.

There’s no road map to prosperity, happiness, success. No great achievement, no love story, no genius was ever achieved through a formula… nor is any spectacular life ever quantifiable. Each journey is searingly and deeply personal and meaningful. The inconvenient truth is that you just have to blaze your own trail, map your own journey and live with courage because that is probably the only voice in your heart that will take you out of mediocrity and pattern. You are the architect of the world you live in. Nobody can ever live your life… not the closest person in your life can live your pain or your dream. You have to decide what matters to you the most! And have the courage to own your magic, own your journey.

The FNCCI National Excellence Awards is a tribute to this very spirit of entrepreneurship in the country. Being a part of this Awards has been a privilege and I wish it continued success in the days ahead. My Congratulations to the winners and I hope it marks the beginnings of amazing journeys ahead.

Charu ChadhaEditor – Media 9 Consultant for the FNCCI National Excellence Awards 2070


Bhaskar raj rajkarnikar, senior Vice-PresidentChallenges: Instability and poor business environment are the major challenges. There are various disputes at different levels because of which conducive environment is not being created. Power crisis, policalisation of labour issues are just few problems to talk about.

FNCCI’s role: FNCCI is working with political parties to ensure all the parties have a common economic agenda and clear economic vision. There are some wrong practices within the business sector too and we are looking at these issues as well. FNCCI is trying to make a difference in the economic

sectors at the policy level. We are facing a number of problems and we are trying to resolve it in different ways... by working in close coordination with the government or maintaining healthy relationship with labour unions. We are also aware that there are not much positive results as of now, but things are happening slowly. Once the government sets a minimum economic agenda, many things will get on the right track.

Bhawani rana, Vice PresidentChallenges: FNCCI, as the entire economy, have to deal with many challenges. First and foremost, the business environment of the country has not improved. The government policies can be best described as unstable. Businessmen face the existential challenge every day. The challenge for FNCCI is to keep the morale of its members high. FNCCI represents a wide spectrum of business and the interests of its members are diverse and often conflicting. So getting to a unified voice of the private sector is the most critical challenge for FNCCI.

We look for the overall growth of the economy and also for a favourable business climate. Some of our own members

may find that our views are not exactly the same. But I think when we work for the interest of the community at large, the difference of various groups will fade away, what we have to do is to communicate our policies and views properly.

FNCCI’s role: We at FNCCI believe in business with social responsibility. We are not in the business of promoting any individual interest, but promoting the nation’s business interest. We work for the growth of the overall pie. We believe in partnership and work together with the stakeholders of the economy.

FNCCI National Excellence Awards: The biggest challenge for each one of us who ventures into business is to be competitive. Every day the competition is becoming fiercer and those who cannot compete are washed away. I see participation in the Excellence Awards as an effective tool to identify your strengths as well as shortcomings. It also allows you to benchmark against others as well as your own performance. The Awards is a good tool of celebrating success. It can also be used to upgrade the technology and management process of enterprises. Awards which are conferred after a transparent selection process based on solid open criteria do help in the improvement of the business climate. It is a tool of encouraging new world-class processes and procedures among our enterprises. It helps to build our competitive strength.

ChallENgEs IN busINEss aNd FNCCI’s RolE IN addREssINg IT. PERsPECTIVEs oF ThE kEy oFFICE bEaRERs oF FNCCI.


PashuPati Murarka, Vice-President Challenges: Lack of industrial challenge is the major challenge in the business sector today. There is inconsistency in definition of various laws and orders, and labour issue is another challenge. FNCCI’s role: FNCCI is lobbying at different levels but frequent change in the government makes it very difficult. At least Secretaries at the Ministries should not be transferred in short-term.

PradeeP jung Pandey, Vice-PresidentChallenges: The major challenge is lack of proper policies and laws. As the political instability continues to linger, there is no business environment. There have been no huge investments in recent times and competitiveness is decreasing than in the past. Low productivity is also the other issue to be looked at. FNCCI’s role: FNCCI is working towards identifying news sectors and promoting it. Besides, we are also working to boost investor confidence and create a business friendly environment.


INTERVIEW

aNaNd BagarIaNIMBus holdINgstItlE sPoNsor


Could you tell us something about Nimbus and your journey as an entrepreneur?Nimbus is a young and growing organisation that started its journey by importing consumer goods such as confectionary from India, gradually shifting into agribusiness. In a short span of 15 years the company has diversified into different sectors like manufacturing animal feed, Poly woven fabrics, chemicals, LPG Bottling and distribution, Investment Banking, Advisory and Trading and Distribution. We aim to be NRs 10 Billion company by 2015 adhering to the organisation’s mission of providing quality, innovative, cost efficient products and service to the market through a commitment to excellence, a dedicated workforce and the adaptation of leading technologies.

The journey so far has been a potpourri of successes and failures. Learning from mistakes and never giving up, studying new technologies and embracing it and always stepping in my customers’ shoes and analysing their point of view are some of the lessons that kept me going throughout this journey as an entrepreneur.

This is the second year that Nimbus has been associated with the FNNCI National Excellence Awards as its title sponsor, how did you decide that an awards sponsorship was a good strategic decision for Nimbus?Nimbus shares FNCCI’s aim of promoting business and industry while protecting the rights and interests of business and industrial communities. Moreover, the fact that FNCCI National Awards recognizes businesses on various levels with an aim to encourage business organizations to improve the quality of their management and deliver customer service excellence is what I believe makes the choice to sponsor the FNCCI National Excellence Awards a good strategic decision.

What about this award appeals to you most?Association with the FNCCI National Excellence Awards is a very personal decision for me. From the beginning of my career I have strived to create excellence in my organisation. No matter what we do, we wish to excel in that. It is an honour and an inspiration for us to be associated with a par excellent group like FNCCI, which has been able to successfully create its own brand among the private sector with numerous excellent organizations under its umbrella. This award is also a fantastic platform to facilitate Nepalese businesses become globally competitive and encourages the nation’s economic progress along with.

What metrics or objectives will you measure to help determine if this sponsorship is successful?The total viewership of this award and the gradual increment in the viewership since the commencement of FNCCI National Excellence Awards in 2001 will help us determine the success of this sponsorship.

How does the success of this awards impact your brand?Success of this award would imply being able to reach out to a larger mass of our customers and associates of our brand. We would be happy to be known as a young, dynamic and a futuristic company looking to expand and excel. Hence, I believe that the triumph of this award will have a positive impact on our brand.

What does success mean to your personally? Success to me is being able to take risks and use innovative measures to convert challenges into opportunities for my company and me. I always strive to live up to the expectations of my customers and stakeholders, and eventually contribute towards the economic growth of my organisation.

suCCEss to ME Is BEINg aBlE to takE rIsks

aNd usE INNovatIvE MEasurEs to CoNvErt

ChallENgEs INto oPPortuNItIEs For MY

CoMPaNY aNd ME.


Saurabh JyotiSaurabh Jyoti is the Chairman of Syakar Trading Co. Pvt. Ltd and the Director of the Jyoti Group of Companies which is involved in manufacturing, trading and service industries. He is also Executive Committee Member of FNCCI and Chairperson of the National Excellence Award Committee and Productivity and Quality Committee. Being the Founding Trustee and Chairman of the Nepal Youth Business Foundation, he strongly believes that entrepreneurship culture needs to be fostered for the growth of the economy with prime focus on creating a conducive environment for encouraging youth entrepreneurship. He has recently taken on the position of chairman of the SAARC Young Entrepreneurs Forum.

Ajay B PradhanangAjay B Pradhanang is the Managing Director of Fleur Himalaya Ltd. Trained as an Engineer, Ajay believes in Nepal’s competitive advantage in the herbs based industries in particular and agro-based enterprise generally, but this potential must meet entrepreneurial zeal and a congenial business environment to see materialization. Ajay is committed to convert his business into a world-class venture in the herbal line of products, and help others in Nepal emulate his example. Ajay plays an active role in several business affinity groups like Nepalese Young Entrepreneurs’ Forum and Federation of Nepalese Chamber of Commerce and Industry.

Bishnu Dass DangolBishnu Dass Dangol is presently involved with Bhaktapur Craft Paper Ltd. - formerly an UNICEF assisted project - as its Executive Chairman. Prior to this, he was in various other sectors in different capacities such as: Board Director, Rastriya Banijya Bank Ltd, former Board Member, Management Committee, Nepal Bank Ltd., General Manager, Nepal Transit and Warehousing Co. Ltd ( a Nepal Government undertaking), Economic Counsellor, Nepal Embassy, Washington DC, USA, Trade Promotion Specialist/Assistant Expert in Customs Union and Trade Agreement, Southern Africa; Former President, Network for Quality, Productivity and Competitiveness Nepal (NQPCN). He has a Masters degree in Commerce as well as in Economics.

Indu Bikram JoshiIndu Bikram Joshi is currently with the Nepal Bureau of Standards and Metrology as a Director. He has 17 years of experience with Nepal Bureau of Standards and Management, and wide experience in the different elements of quality infrastructure. He has received professional trainings for Lead Auditor ISO 9001, 14001, 17025, HACCP, Assessor for Quality Award and more. Indu Bikram Joshi has Master degree in Science specialising in Chemistry and Microbiology.

FNCCI NaTIoNal EXCEllENCE aWaRd CoMMITTEE


Dharma Raj RajkarnikarDharma Raj Rajkarnikar has been associated with the FNCCI National Excellence Award since its inception. He is also involved in the NS Quality Award organised by NBSM/GoN. He is the Managing Director of the Oriental Wood Craving Industries and was awarded Best Entrepreneur for the Year 2051 by the Ministry of Industry, GoN. He has to his credit an advanced course in Development of Productivity and Quality Practitioners with a specialization in Productivity and Quality Awards from Malaysia.

Jeevan KansakarJeevan Devi Kansakar is the Director of the FNCCI Secretariat and holds a Master’s Degree in Economics from Tribhuvan University. Her experience with the FNCCI’s different committees includes Productivity & Quality, FNCCI National Excellence Awards, Tourism, IT, Urban Development, Export and Commodity Councils. Since 2001, she has been responsible for the management and assessment of the FNCCI National Excellence Awards. Jeevan Kansakar was decorated with the Gaddhi Aarohan Rajat Medal in 1997 by His Majesty then King of Nepal.

Ramesh Man SinghRamesh Man Singh is the Managing Director of BISCONS Development and Management Consultants as well as the President of Network for Quality, Productivity and Competitiveness Nepal and Nepal AOTS Alumni Society. His area of expertise is quality management, productivity, organisation development and human resource development. He is also a management consultant, researcher, trainer and lecturer, besides being associated with the FNCCI Productivity and Quality committee and National Excellence Award committee.


Charu Chadha Charu Chadha is the Consultant for the FNCCI National Excellence Awards 2070 and has contributed to key elements of this award’s enhancement - conceptualization, marketing and publicity and execution. She is the Editor at MEDIA 9 which produces Business 360 and World of Women (WOW) magazines. A strong proponent of free markets and liberty, Charu has over 20 years of experience in journalism, marketing communications and events. She has also worked as a photographer and documentary filmmaker working with national and international media. Charu has travelled extensively and is invited on speaking assignments at various liberal forums and think tank gatherings. She was also associated briefly with the hospitality industry in Nepal.

Preeti Rajeshwori ShahCoordinator from the FNCCI secretariat of the sixth FNCCI National Excellence Award, Preeti Rajeshwori Shah, has been working as an officer with FNCCI since May 2012. Her area of responsibility includes coordinating and organising meetings, delegations and major events of FNCCI. She also assists with research including planning, coordinating and developing business plans for SMEs. Preeti has done her Master’s of Management in Tourism and Hospitality from Mahidol University International College, Thailand. She is also a lecturer at Silver Mountain School of Hotel Management. She is also an active member of Hamro Chahana, a social group working for the empowerment of women and educating children in Nepal.

Pratishya PantPratishya Pant is a graduate in Accounts and Finance Studies from Management Development Institute of Singapore and has recently completed her MBA from Ace Institute of Management majoring in Finance. She has been working with FNCCI since the last five months and is the assistant coordinator of the FNCCI National Excellence Award 2070. Prior to FNCCI, she was with Standard Chartered Bank.

FNCCI NaTIoNal EXCEllENCE aWaRd 2070 - EXECuTIoN & suPPoRT


Prof. Dinesh P. ChapagainIndustrial Engineer by profession, Dinesh P. Chapagain is a firm believer of quality for overall performance excellence of nation, society, organisation and individual. After doing his first degree in Physics in Nepal, he did Mechanical Engineering in India, Masters degree in Industrial Engineering and Management in Thailand and Doctoral research in Productivity, Organisational Culture and Values in India. After serving two decades in public and private sector industries, from floor level engineer to Chief Executive Officer, he took another journey spanning two decades in academia providing consultancies, conducting studies and researches on various areas related to quality, productivity and competitiveness. He retired as a Professor of Management and Dean of the School of Engineering in Kathmandu University, Nepal. He has presented more than two dozen research papers on quality and productivity at various international conferences in 15 countries worldwide. Prof. Chapagain has authored, edited and translated nine books, two in English and seven in the Nepali language, all related to quality and productivity. Recipient of international awards like World Quality Leader award and Asia Pacific Quality Organisation’s Presidential Excellence award, Prof. Chapagain had been bestowed with national medals like TU Vice Chancellor Medal, Mahendra Vidya Bhusan and Prabal Gorkha Dakshin Bahu. He is a life member of Nepal Engineers Association and Management Association of Nepal. Presently, he has taken up a mission of developing quality mindset among young students to prepare Total Quality People for the future.

Rameshwor KhanalRameshor Khanal is Professor at SAIM College where he teaches Accounting and Business Environment. Before taking up teaching as a full-time profession, he served the Nepal Government for nearly 31 years in a distinct career graph. He retired from government service in the position of Finance Secretary. He is widely involved in a number of social development and investment promotion activities particularly focusing on the upliftment of standards of public education and public library system, improving access to finance in rural areas, private equity fund administration, etc. He graduated from the Tribhuvan University and is a certified management accountant.

Prof. Subas KCProf. Subas KC is Dean of Kathmandu University School of Management (KUSOM) for the last eight years, prior to which he was Director of Centre for Management Innovation (CEMI) at Nepal Administrative Staff College (NASC). Spanning over a period of three and a half decades, his career has involved professional services in the field of management development as a management educator, trainer, consultant and researcher. His current priority and passion is the development and mentoring of a new generation of human resource specialists to take up academic and consulting roles for enhancing and enriching human resource functions in the country.

JuRy - NaTIoNal, PEoPlE & sERVICE EXCEllENCE aWaRds 2070


Roshan RathiRoshan Rathi, a Master in Business Administration by qualification from IIMM Pune (India), is a General Manager at London Chamber of Commerce and Industry International Qualifications (Nepal) and Managing Director at Skills to Earn Pvt. Ltd. Other than his full time profession he is also associated with various management colleges as adjunct faculty in teaching various management subjects. Currently he is pursuing his PhD. in Business Administration with major in Strategy and Innovation from Atlantic International University, Hawaii (USA). His passion for his country has brought him back to Nepal despite lucrative international opportunities. For Roshan, life without passion is meaningless. He likes to interact and train youth and helps them in developing their careers. He, thus, shares a keen interest in the education sector. He believes in establishing organisations which are system driven and focussed on doing quality business. According to him management in today’s globalised economy is dynamic and business strategies should be market driven. He often writes articles for various news papers and is fond of learning new things in life. He has presented various research papers and attended various conferences and seminars, national as well as international.

Arun SharmaArun Sharma is presently a visiting faculty with the Kathmandu University of Management. Prior to this he was involved with large multi-national global technology leaders such as Texas Instruments, Motorola and Digital. He also served as a consultant for start-up technological companies including start-up efforts in Thailand. His area of experience is quality engineering, process engineering and engineering management. He has done his B.S. in Metallurgical Engineering and M.S. in Material Science. He also writes fiction as a hobby with four published book to his credit.

Manohar B. ShresthaManohar B. Shrestha is a Civil/Structural Engineer with training in feasibility study, project appraisal and management development. His area of experience is in feasibility study, project appraisal, productivity and competitiveness, management consultancy and structural engineering of civil and industrial buildings. He has been involved with the FNCCI National Excellence Awards since its inception in 2000 and is the Treasurer at Network for Quality, Productivity and Competitiveness-Nepal (NQPCN).

Ramesh SthapitRamesh Sthapit was associated with the government in various capacities and has also worked as Joint Secretary in the Ministry of Industry. He has done his Masters in Applied Science from Monash University, Australia. His area of expertise includes Quality, Total Quality Management and Standardisation. He gained experience in the field of application and assessment of management systems in conformity to quality (ISO 9001:2001), environmental (ISO 14001:2004), laboratory (ISO 17025:2004) and FNCCI excellence criteria.

NaTIoNal, PEoPlE & sERVICE EXCEllENCE aWaRds assEssMENT CoMMITTEE


Madhav P PradhanMadhav Pradhan is presently involved with Jyoti Group of Companies in the field of Technical and Project Management. Prior to this, he was involved with N.I.D.C and Industrial Services Centre and National Economic and Productivity Centre. His major areas of expertise are Management Training and Studies, Economic studies, Productivity Management, Project Analysis and Feasibility studies among others. He has done his Bachelors in Chemical Engineering and Masters in Industrial Engineering and Management.

Saroj RaiSaroj Rai has rich knowledge and experience as a Development Manager in the renewable energy sector of Nepal. His major areas of expertise are programme management, private sector development, institutional strengthening and organisational development, strategic management and quality management. He started his career in 1989 as an Engineer in the manufacturing sector. After his MBA degree, he moved onto consulting and then development management. He has a total of 22 years of professional experience. Concurrently, he has been an entrepreneur and was an adjunct faculty for MBA degree teaching strategic management and new product development management at a premier business school in Nepal.

NaTIoNal, PEoPlE & sERVICE NaTIoNal EXCEllENCE aWaRds TEChNICal assEssMENT CoMMITTEE


Harshwardhan ShahaniIn a career that moves easily between boardrooms and shooting and recording studios, Harsha keep both sides of his brain humming. As a business consultant, he wears the hat of a CEO and as a developer of interactive media communications he carries the title of Creative Director. To plan a 360 degree strategy, he needs both sides to work in sync to understand the marketing objectives and answer these using the best media to deliver goals. Innovations, finding creative solutions and pure business logic have taken him through the executive suites of UTI India, Parle, Pidilite, Pepsico, Smithkline & Beecham, Unilever in India, and Chaudhary Group, Pashupati Paints, Jyoti Group, Yeti Airlines in Nepal.

Ranjit AcharyaRanjit Acharya is CEO of Nepal’s most aggressively growing creative advertising agency - Prisma Advertising which he established in 1991. With a team of 50 young professionals, he has been successful in winning many national advertising awards including the BEST AGENCY OF THE YEAR title for four consecutive years. Under the guidance of Ogilvy culture, he has successfully practiced 3600 leadership and with the vision of creating new avenues for non-conventional advertising in Nepal. His clients include Coca-Cola, Samsung, Bajaj Bikes, Western Union Money Transfer and KL Dugar Group. He is also promoting Nepal’s largest media buying house, Media Hub and Avenues TV as its director, besides a production house and studio, under the brand of Neel Barahi Films Pvt. Ltd. Ranjit Acharya is a Rotarian and also actively involved with several social development projects. He is the past president of Everest Toastmasters Club, holds a MBA degree in Marketing and also writes articles, poems and songs.

Sanket LamichhaneSanket Lamichhane has been involved in the media for nearly 15 years. Starting with an advertising agency at a time that marked the beginning of modern advertising for Nepal, he has over the years worked to establish many companies and brands through his company, which are today considered household national brands. In recent years, he has diversified into various businesses ranging from publication house, travel company, tourism infrastructure, marketing agency, digital media agency and media buying house to the printing industry. Even though advertising remains in his soul, he is now known more as a serial entrepreneur with interests and activities in various companies in different fields.

Ujaya ShakyaUjaya Shakya is Founder and Managing Director of Outreach Nepal. He is also a communication expert, entrepreneur, a speaker and also a brand evangelist. He has more than 13 years of experience in strategic 360 degree communications, branding and social communication development. He has developed and implemented advertising, PR and behavior change communication strategies across Nepal. Experienced in strategic planning, business development, client servicing, sales promotions, consumer activations and research, he has worked with some of the largest FMCG and service brands, consumer durables, corporate and development sector communication projects in the country.

JuRy - bEsT bRaNd – PEoPlE’s ChoICE aWaRd 2070


Dr. Bimal KoiralaDr. Bimal Koirala, a career civil servant, has a long and varied experience. He served the Government of Nepal for 27 years in different capacities. His contribution towards the implementation of liberal economic policies in the country has been widely lauded. He is well-known as sincere, honest and dedicated professional. As the Chief Secretary of the Government of Nepal, Dr Bimal Koirala has worked with great energy to improve the standards of governance and economic framework. After retirement, Dr Koirala continues to provide consultancy on various projects to the World Bank, IFC, ABDI and UNDP besides being a sought out public figure. He holds a Masters degree from Duke University, USA and a PhD from the University of Dortmund, Germany.

Dr. Sunity Shrestha HadaDr. Sunity Shrestha Hada is a Professor of Management Science at the Tribhuvan University. She has a PhD from Delhi University, MBA from the United States under the Fulbright Scholarship besides a M.Sc. degree in Statistics from Nepal, and also holds the distinction of having attended the Indian Institute of Management, Ahmadabad, India. She is involved in research, supervision of PhD students and has several publications to her credit. Dr Sunity Shrestha Hada is also Founder President of Operational Research Society of Nepal (ORSN) and is the Vice-President of Association of Asia Pacific Operational Research Society (APORS).

Rameshwor KhanalRameshor Khanal is Professor at SAIM College where he teaches Accounting and Business Environment. Before taking up teaching as a full-time profession, he served the Nepal Government for nearly 31 years in a distinct career graph. He retired from government service in the position of Finance Secretary. He is widely involved in a number of social development and investment promotion activities particularly focusing on the upliftment of standards of public education and public library system, improving access to finance in rural areas, private equity fund administration, etc. He graduated from the Tribhuvan University and is a certified management accountant.

JuRy - lIFETIME aChIEVEMENT aWaRd 2070


Prof. Bishwambher PyakuryalProf. Bishwambher Pyakuryal is a Professor of Economics since the last 37 years at Tribhuvan University, Nepal, from where he received his master’s and doctoral degrees in Economics. He also has a Masters of International Affairs from Ohio University, USA and completed his post-doctorate research in Economics from the University of Maryland at College Park, USA. Prof. Pyakuryal specialises in the areas of trade, investment, financial sector reform, conflict and economic liberalisation and globalisation.Professional Associate of the East-West Center, Hawaii, a Senior Fulbright Scholar in the USA, a Scholar-in-Residence of the Rockefeller Foundation in Italy, a Visiting Scholar at the International Food Policy Research Institute in Washington D.C., and Fellow of the South Asian Network of Development and Environmental Economics, Prof. Pyakuryal was also the member of the governing body of Nepal Rastra Bank. He is a highly sought after international consultant for more than two dozen UN and other global institutions. Widely traveled Prof. Pyakuryal has written, co-authored and edited nine books on conflict, aid, development and environmental economics and published hundreds of research articles, feature articles, technical and seminar papers in reputed national and international journals and in various UN publications.


Ajaya Bhadra KhanalAjaya Bhadra Khanal is the Editor of The Himalayan Times, the largest selling English daily published from Kathmandu. He is interested in the area of development and political transition in Nepal, as well as in making contributions toward enabling local communities and national political institutions to direct social change. In addition to high-level academic and practical trainings in the United States, he has more than 20 years of experience as a journalist in Nepal with specialisation in politics, environment, development and media. Khanal briefly worked as senior advisor to the Vice-Chairman of the National Planning Commission before joining The Himalayan Times in July 2007.

Madan LamsalMadan Lamsal is the Editor-in-Chief of New Business Age (monthly), Aarthik Abhiyan National Daily and The Corporate Weekly. He is also the Chairman of New Business Age Pvt. Ltd. and Minds Nepal Pvt. Ltd. (a research, training and consultancy organisation) which organises various events every year like Money Expo, Tourism Next, etc. Madan Lamsal is one of the pioneers in Nepal’s business economic journalism and was recently awarded the Financial Literary Award 2013 by Center for Economic and Financial Studies (CEFS). Also a Rotarian, Madan Lamsal has contributed to different research projects for FNCCI, The World Bank, UNCTAD, etc. as a consultant.

Prateek PradhanPrateek Pradhan is Editor-in-Chief of Nagarik daily. He was also the Group Editor of Nagarik and Republica during their establishment in 2009. He has over two decades of experience in journalism, half of which is as the Editor of different publications. Prateek started his career from The Kathmandu Post, where he became Editor from 2003-2008. He was also the Founding Editor of Karobar Economic Daily. He is active in the movements for the freedom of press, freedom of expression, liberal, social and political policies, and democracy. Prateek Pradhan has done his Master’s in Public Administration and Public Policy from Harvard University, USA. He has done Master’s in Journalism from New York University, USA, and Master’s in Economics from Tribhuvan University, Nepal.

Sudheer SharmaSudheer Sharma is a known name in Nepali media with a journalism career spanning nearly two decades. He runs Nepal’s largest selling daily Kantipur as the Editor-in-Chief. His writings are focused on politics, geopolitics, national security issues. Earlier Sharma was the Editor of Nepal weekly magazine, prior to which he was also associated with Himal, Kathmandu Today among others. Sudheer Sharma has also worked with Brussels-based International Crisis Group as the Nepal-Analyst, taking a break from mainstream journalism. He has contributed his writings to a number of books and has edited Nepali Sena : Nagarik Niyantran ka Chunauti. Currently, he is looking forward to publish his new book Prayogshala in September.

JuRy - busINEss PERsoN oF ThE yEaR 2070 – EdIToR’s ChoICE aWaRd


Ashutosh TiwariAshutosh Tiwari is a co-founder of Entrepreneurs for Nepal (E4N). Since 2009, E4N has been putting on well-attended monthly speaker series in Kathmandu called Last Thursdays. From 2007 to 2009, Ashutosh was the CEO of Himalmedia where his tasks were to turn around the company and to solve labour union issues, which he successfully completed. Since 2010, he has been the Country Representative for WaterAid Nepal. In 2012, he was elected to be the Chair of the Association of International NGOs in Nepal (AIN), which has 113 INGOs as members. Honoured as a Young Global Leader by the World Economic Forum in 2011, Ashutosh sees his career as a hybrid one: a mix of for-profit, social entrepreneurial and non-profit experiences at decision-making levels in Nepal.

Maggie ShahMaggie Shah is a leading woman entrepreneur, industrialist and social worker in Nepal. She is the Chairperson of Himalayan Distillery Ltd. - the largest player in Nepal’s liquor market. She is also the Managing Director of Jade Enterprise Pvt. Ltd. and Jacaranda Enterprise Pvt. Ltd. which deals with real-estate and Agriculture, handicrafts, horticulture, floriculture and organic farming. Maggie Shah is also the promoter of Red Buddha Folk Art and is Board Member of Industrial Promotion Board. She is actively involved in charities centered on female empowerment. She is also a Founding Executive Member of Tewa, which is a non-profit organisation dedicated to justice, equity and peace, and the Founding Member and Past Chairpseron of Silk Association of Nepal, Founding Executive Member and past Vice Chairpseron of Maryknoll Nepal. Likewise, she is involved in several other social organisations such as Mahaguthi, Women Entrepreneur of Nepal Co-operative, Women Entrepreneurs Association of Nepal, SAARC Women Entrepreneur Council and Natural Resource Development Centre.

Sanjib Raj BhandariSanjib Raj Bhandari, one of the founder directors of IRAS, is the CEO and Proprietor of Mercantile Office Systems (MOS), one of the largest hardware and software vendors in Nepal since 1985. MOS distributes and supports products from IBM, Acer, Cisco, Epson, DataCard, Hutchison etc. and also takes pride in its flagship software product, Pumori Banking software, is the largest selling banking system in Nepal and is also one of the largest software product developed in Nepal. He is also the Chairman and CEO of Mercantile Communications, Nepal’s first and largest Internet Service Provider with point of presence in Kathmandu and 12 cities around Nepal. Besides these, Raj Bhandari is also the Founder/ Director of Serving Minds Pvt. Ltd and several media houses like Himal Media Pvt. Ltd., HITS Nepal Pvt. Ltd., Nepalnews.com, to name a few. He has also diversified his portfolio to hydro power sector with the opening of Shangrila Energy Ltd.

JuRy – youNg busINEss aChIEVER 2070


Jiba Lamichhane Jiba Lamichhane is the President of the Non Resident Nepali Association which has a membership of three million people of Nepali origin in 65 countries across the globe. He is also Chairman of the NRN Investment Limited that was founded in 2012. He runs a highly successful electronic products business in Russia and has diversified business interests in Nepal such as Kantipur TV Network, Medicare National Hospital, Acme Engineering College, Agni Cement Inc, Sanima Hydropower Company, Sopan Multiple Limited, Sanima Hydro and Engineering, besides investments in Dubai, UAE. He has served on the Boards of Economic Advisory Council of the Prime Minister of Nepal, Nepal Investment Board and NRN Board. Jiba Lamichhane is also actively integrated with social development organizations. He completed his Masters degree in Civil Engineering from Russia in 1992.

Suraj VaidyaSuraj Vaidya is the President of FNCCI. He holds a Master’s degree in International Affairs from George Mason University, USA and embarked on a business career in 1984 as director of Vaidya’s Organisation of Industries and Trading Houses (VOITH), where he today holds the position of President.

He is also Advisor to the Prime Minister’s Economic Group and chairs the Branding and Marketing sector of the Nepal Investment Year 2012/13. He is an active member of the Board of Investment (GoN), Director of Industrial District management board of the Ministry of Industry, Vice Chairman of Nepal Tea Board and advisor to the Federation of Nepalese Football Association (Sports Council of Nepal).

Suraj Vaidya is the Hon. Consul of the Republic of Philippines and Chairman of the SAARC Chamber Tourism Council Committee. He is President of Nepal-Japan CCI and member of the Nepal-India Joint Economic Council, besides being associated with the Lumbini Development Trust among other social development activities.

JuRy – NRN busINEss PERsoN oF ThE yEaR aWaRd 2070


Krishna Gyawali, Secretary, Ministry of IndustryWhat are the key challenges facing the economy?The key challenges being faced by the economy are the lack of policy implementation capability of the government and also the lack of policy implementation environment that exists outside of the government. Our policies are normally good, considered even “progressive” by the South Asian standards, but the government’s capability to implement them is weak. Also, the environment in which those policies are expected to be implemented is not supportive and conducive. This largely denotes the lack of supportive political stability and good governance in the country. Besides, some structural bottlenecks like the lack of basic infrastructural facilities such as energy, road, telecommunication, skilled human resources and knowledge base are also hindering the fast economic growth.

How is the government helping to address these issues? The government is trying to address these issues by focusing on the issues that can be resolved even amidst these trying circumstances such as improving the management systems in government, strengthening the systems capability, reforming the attitude and behavior of the government bureaucrats, etc. Also, it has also been making efforts to build a good rapport with the private sector to win their trust and support as they are the corollaries of government for ensuring economic growth. The government has been revising or re-drafting new laws as necessary, reforming policies, revitalising its institutions and re-crafting the employees’ attitude in favour of positive and optimistic thinking.

Pramila Acharya RijalChairperson, SAARC Chamber Women Entrepreneurs Council How can women entrepreneurship be enhanced through efforts of organisations like FNCCI?An organisation like FNCCI has a crucial role to play in enhancing women entrepreneurship. The first thing is that as an organisation it should have more representation of women. The representation has increased than in the past but still it is not enough. Secondly, the Federation should include business issues related to women and SMEs while lobbying with the government.

VIEWPoINT


Samir Thapa, President , NYEFWhat are the resources necessary to promote youth entrepreneurship?The first thing is easy access to finance and the second one is proper working environment to develop the business of young entrepreneurs in terms of HR management, market, sustainability among others. If young entrepreneurs get easy access to finance and proper environment, it can uplift the existing business into next level of expertise.

What are the key areas NYEF is addressing in your tenure?Our key objective is to promote positive business thinking. At present we are working on three major projects. “Made In Nepal” campaign has already been a success and now we are working to promote Nepali products internationally by creating a larger market. We are taking this expo to the international level and at present we plans to take it to Malayasia and Qatar.

The other project is Young Entrepreneurs Summit and we are organising the summit on the SAARC level this year, where we expect the participation of around 400 youths with at least 10-15 from each SAARC member country. In next phase, we are organising the summit on the Asia Pacific level.

One of the biggest projects of NYEF is Nepal Young Business Forum (NYBF) under which we promote entrepreneurship development of under privileged and disadvantaged youth by developing their business ideas into viable enterprises. We are supporting 60 applicants this year and at present we are processing loans and appointing mentors for respective business ideas of the applicants.

Valentino S. BagatsingResident Representative, International Finance Corporation Could you please elaborate IFC’s achievements on private sector investment on this year?Globally, in FY13, IFC investments totaled nearly $25 billion, leveraging the power of the private sector to create jobs and tackle the world’s most pressing development challenges. We help mobilise capital, have increased our activities in equity and short-term finance, and helped build global partnerships. In South Asia, to grow opportunities for the underserved, IFC has concentrated on low-income, rural, and fragile regions while building infrastructure and assisting public-private-partnerships; facilitating renewable energy generation; promoting cleaner production, energy and water efficiency; supporting agriculture; creating growth opportunities for small businesses; reforming investment climate; encouraging low-income housing; and making affordable healthcare accessible.

To promote performance excellence for sustainable growth and development of the institution through information sharing on policies, strategies and benefits of the successful institutions.

Objective

infOrmatiOn abOut fncci natiOnal excellence aWarDs 2070

CostApplication fee(per applicant)(large, media & small category)

Rs.1,000.00

Site visit fee:Large category Rs.25000.00Medium category Rs.15000.00Small category Rs 5000.00

Process n Submission of application form and filled

questionnaire n Site visit n Presentation of the awards

fncci natiOnal excellence aWarDs 2070

IntroductionThe Federation of Nepalese Chambers of Commerce and Industry (FNCCI) instituted the FNCCI National Excellence Awards for the first time in the year 2001. The award is meant to promote performance excellence for sustainable growth and development of an institution. Besides recognising business excellence, the award is also meant to increase the understanding of the elements critical to attain the same. This is accomplished by promoting information sharing (strategies, managemet practices, etc) of successful performers and the benefits derived thereof.

The award is based on a comprehensive model focusing on the organistional practices and performances under nine different criteria, which are further divided into 31 sub-criteria. The award is not product or service specific. It rather recognises excellence in product/delivery standard through effective and well-defined work systems.

As the time changes, FNCCI believes thatthe importance of the Awards has increased.Domestic industries and SMEs should be encouraged through the award.Categorisation can be made on the basis of the nature of industries. The importance of human resources and customer service has increased.

In 2010, FNCCI decided to institute not only the FNCCI National Excellence Award but also FNCCI People Excellence and FNCCI Service Excellence awards. People Excellence Award recognises organisations that have excelled in developing

employees for business success. Service Excellence is based on a comprehensive model focusing on the organisational practices and performances under nine different criteria, which are further divided into 31 sub criteria.

The three type of core awards are:FNCCI National Excellence Award FNCCI People Excellence Award FNCCI Service Excellence Award

ParticipantsAny enterprise, registered and operating in Nepal is eligible to apply for the awards.

Mode of applicationEnterprises are required to submit an application form along with questionnaire (with appropriate supportive documents) in order to establish eligibility for the award. Site visit of eligible enterprises will be conducted to inspect and confirm the practices and results n responses to the award criteria for national excellences.

Selection process

Companies procure application documents

Aspiring applicants procure applications documents at FNCCI.

Assessors The FNCCI National Excellence Award Forum selects the jurors and assessors. Applicants submit filled forms.

Assessors’ scoring Assessors list strength /area for improvement and award preliminary scores. Team meeting to reach consensus score.

Jurors Distnguished individuals from business and academic appointed as jurors. Jurors decided on site visits (which organisations to be further examined)

Site Visits Assessor teams make site visits to check validity of applications and clarify issues. Assessors team writes finally report on applicant and award final scores.

Awards presentations The FNCCI awards commendation letters and trophies.

Jurors Based on report from site visits of the teams, scores provided by the assessors, jurors decide on the winners and commendations.

Feedback report Assessors’ feedback report are presented to the participating enterprises.

A team of assessors examined the applications. Assessors included qualified professionals. Applications were assessed and scored on a scale from 0 to 1000 points using theFNCCI model for National, People and Service excellence.

National Excellence Model

assessment oF aPPlications

Drivers(20%) System(40%) Result(40%)

I. Future Plan100 points(10%)

A. Institutional policy, planning and commitment

100 points(10%)

B. Organisation form, work plan development

and deployment50 points(5%)

E.Customer satisfaction and

relationship100 points(10%)

F. Employee satisfaction 150 points(15%)

G. Performance result150 points(15%)

H. Performance Result150 points(15%)

C. Operational information dissemination

and utilisation100 points(10%)

D. Employee development

250 points(25%)

Drivers(20%) Systems(40%) Result(40%)

A. Insitutional policy, planning and commitment

100 points(10%)



E.Customer satisfaction and relationship

100 points(10%)

FNCCI People Excellence Model

H. Future plan100 points(10%)




250 points(25%)

F. Employee satisfaction 150 points(15%)

G. Performance result150 points(15%)



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Drivers(20%) System(40%) Result(40%)

I. Future plan100 points(10%)

A. Institutional policy, planning and commitment

100 points(10%)



E1.Customer service 150 points(15%)

F. Customer satisfaction and relationship

150 points(15%)

G. Employee satisfaction 100 points(10%)

H. Performance result150 points(15%)




100 points(10%)

FNCCI Service Excellence Modeln The nine boxes in the model correspond to the criteria, which were used to assess an organisation’s progress

towards excellence. The criteria were grouped into drivers, system and results.nThe drivers and systems criteria looked into how results were achieved.nThe result criteria looked into what the organisation had achieved and is achieving.nThe figure in the model show the maximum number of points that may be given under each of the criteria

and the equivalent percentages.nDrivers, system and results were valued at 200 points and 400 points respectively.nExcellence with respect to ‘customers’,’employee’ and ‘performance’ were assessed through institutional

policy, planning and commitment, organisational form, work plan development and deployment, operational information dissemination and utilization, employee development, work system standardisation and customers service through effective leadership.


criteria For Fncci excellenceThe criteria for National Excellence provide an organisation with an integrated, result-oriented framework for implementing and assessing management practices and the result it is achieving. These criteria are much more than a set of rules for an award contest. The criteria are developed from the insights of organisations that are working to achieve organisational quality and business excellence. They represent valid practices for achieving business excellences.

The nine criteria categories are listed to show that all organisation actions should lead to excellence with organisational results and try to signify the relationship among categories:

A. Institutional policy, planning and commitmentnHow does the organisation implement its vision

and mission? Is it through a clear stakeholder focused strategy? Does it have relevant policies, plan,objectives and target and work systems to support it?

nHow the organisation uses internal resources in order to support its policy and strategy and the effective operation of its work systems?

nHow leaders develop and facilitate the achievement of the vision and mission and develop values required for long-tem success and implement these via appropriate actions and behahaviours and are personally involved in development and implementation of the organisation management system?

B. Organisational form, work plan development and deploymentHow the organisation design, implements and improves its organisational structure and work plan in order to support its policy and strategy?

C. Operational information dissemination and utilisationHow the organisation designs, implements and improves its operational information dissemination system and utilise the information for driving the quality excellence and improving competitive performance?

D. Employee DevelopmentHow the organisation manager, develops and releases the knowledge and full potential of its employees, and plans these activities in order to support its policy and strategy and the effective operation of its work system?

E.Work system and standardisationHow the organisation designs, implement and improves its work system and standardises its working procedures in order to support its policy and strategy?e1.Customer serviceHow the organisation design, implements and improves the proactive customer contact/touch points and effective and prompt resolution of complaints in order to support for high level of customers service as per customer needs?

F. Customer satisfaction and relationshipDescribe the organisation’s relationship with its customers and its knowledge of customers requirement and the key quality factors that determine customers satisfaction and the company’s competitiveness in the market.

G. Employee satisfactionWhat he organisation is achieving in relation to its employee and how the employee views and value their work in the organisation?

H. Performance result (based on audited report)What the organisation is achieving in relation to its planed performance?

I. Future planHow the organisation prepares its future plans and how it adapts to the trend of the changing global business environment?


recognition

award

FNCCI National Excellence ModelnThere will be four levels of recognition, which are

as under:nAwardnCommendations for significant achievementnCommendations for commitment to total quality

management

Prizes may be given annually in each of three categories: large, medium and small-scale organisation. the best in each three categories may be given the National Excellence Award. In addition to the award and prizes, the organisation can win commendation certificates in each category if they meet or exceed the qualification level set by the award jury.

FNCCI People Excellence ModelThere will be two levels of recognition which are as under:nAward nPeople developer certificate

People developer certificate may be given annually to those belonging to three categories: large, medium and small-scale organisations, have secured 400 or more points. Best in each three categories may be given the people excellence award.

FNCCI Service Excellence ModelThere will be two levels of recognitions which are as under:nAward nService class certificate

Service class certificate may be given annually to those of three categories - large, medium and small scale organisations who have secured 400 or more points. The best in each three categories may be given the services excellences award.

FNCCI National Excellence ModelThe award winner receives a trophy. The design of the award trophy signifies business excellences achieved through total quality management. Award winners’ name is engraved on the base of the trophy. An organisation receiving the award will not be eligible for the same award in the next two consecutive years. Award recipient may use the award for publicity purposes. In addition to the trophy the participants may win prizes and commendation certificates.

FNCCI People Excellence ModelThe Award winner receives a trophy .The design of the Award trophy signifies business excellence achieved through Total Quality Management. Award Winner’s name is engraved on the base of the trophy. An organisation receiving the award will not be eligible for the same award in the next two consecutive years. The award may be used for publicity purposes. In addition to the trophy the participants may win people developer certificate.

FNCCI services Excellence ModelThe Award winner receives a trophy. The design of the award trophy signifies Business Excellence achieved through Total Quality Management.Award winner’s name is engraved on the base of the trophy. An organisation receiving the award will not be eligible for the same award in the next two consecutive years. Recipients may use the award for publicity purposes. In addition to the trophy the participants may win service class certificates.


Expectations from an award recipientAward recipients are required o share information on their successful performance, best practices and quality strategies with other Nepalese organisations. Recipients are not required to share proprietary information, even if such information was part of the award application.

Benefit of participation in the contestEach applicant with site visit gains an outside perspective on its business based on review by a team of professional experts. The results of this review are given in a feedback report, outlining strength and area for improvement based on the award criteria. Feedback reports may be used by companies as part of their strategic planning processes to focus on their customers and to improve productivity as well as to help energise and guide their organisational improvement programs.

Non-Disclosure and confidentialityNames of applicants, comments and scoring information developed during review of applications are regarded as proprietary by FNCCI and are kept confidential. Such information will be available only to those individuals directly involved in the assessment and administrative process. FNCCI will not release information on successful strategies of award recipients and other applicants without the written consent of the applicant. FNCCI will take reasonable action to ensure that applications and information and information therein are treated in strict confidence. However, FNCCI cannot be held responsible for any loss of confidentiality to a third party. FNCCI cannot be held liable for any damage (to goods, or person, financial loss or consequential) incurred through the breach of confidentiality or otherwise by the applicants or any third party.

new categories introduced tHis YearYoung Business Achiever Award - Male & FemaleNRN Business Person of the YearBusiness Person of the Year - Editors Choice - AwardBest Brand - People’s Choice - AwardLifetime Achievement Award


National Anthem Awards theme Video Presentation Welcome Speech: Saurabh Jyoti

Chair person of the National Excellence Awards Committee 2070

Principal Address: Suraj Vaidya President FNCCI Awards Commence: Categories – National, People

and Service Excellence Announcement: Commendations Live Music – Performance by Salil & Nikhil Presentation & Speech : Anand Bagaria, Nimbus

Holdings. Title Sponsor Awards Presentation: Categories – Young Business

Achiever, NRN Business person of the Year and Best Brand – People’s Choice Awards 2070

Live Music – Performance by Pranav & Yuvash Awards Presentation: Categories: Business Person of

the Year 2070 and Lifetime Achievement Awards Vote of thanks: Ajay Pradhanang

Co Chairperson of the National Excellence Awards Committee 2070

Cocktail Dinner

aWarDs PrOgram scheDule

EVENT

live musicFor tHe awards eVening

PERFORMANCE 1: Take FiveComposer: Paul Desmond

Take Five is a jazz piece written by Paul Desmond and performed and made famous by the Dave Brubeck Quartert. This piece became one of the group’s best records, famous for its distinctive, catchy saxophone melody and use of the unusual quintuple (5/4) time, from which its name is derived. While Take Five is not the first jazz composition to use this meter, it is one of the first to achieve mainstream significance.

This evening’s time signature is in 5 and includes an improvisation section for the saxophone and keys in the middle.

Pranav Rajouria (18): Recently graduated from Woodstock School, Mussoorie. Taking a gap year before heading for undergraduate studies at Sarah Lawrence College. Played alto saxophone for the Jazz Band, Jazz Combo, Advanced Band, Advanced Orchestra, and Marching Band of the school. Has performed in and around Mussoorie, including Dehradun, as well as participating in Jazzmandu 2010.


Yuvash Vaidya (22): Started out learning the keyboards through performing in the underground scene. Learned under scholarship for a year at the Kathmandu Jazz Conservatory under Marcus Dengate. Has played with several groups like Con-Fusion, The SAY Project, What the Funk We'r Soul'D Out, Street Life Collective. Won the Jazzmandu Jazz for the Next Generation 2012 with Con-Fusion and continues to perform with them.

PERFORMANCE 2: ExcellenceIn this set, Salil Subedi in collaboration with Nikhil Tuladhar are performing an original musical piece dedicated for the event’s theme –excellence. Salil will draw us deep into the nature where the beginning of everything takes place. From the nature across its amazing journey of sound, awakens the human consciousness. The human takes his first steps from the wild into the civilized. Here at the border line of nature and culture, the human comes in contact with his dreams. The dreams find their beat. And in the rhythm of attaining this dream, the dreamer now embarks on a challenging journey ahead. This evening is presented the story in music of achievers, of dreams painted with the sound of the Didgeridoo, Murchungna, Djembe and other colourful instruments

Salil Subedi introduced the Didgeridoo in the mainstream Nepali Fusion Music genre over a decade ago. He further pioneered the application of this deep vibrating thousand years old wind instrument into live theatre and performance art genre. From the

remote mountains and Terai villages of Nepal to the Alps of Europe; from the far-flung Giant Steeps of Mongolia and along the Kailash Manasarovar plateau to the flood plains of Ganges and Brahmaputra, his talent continues to be invited all over the world. This artist who is also a writer, a thinker,

and a visual and performance culture worker brings us to reason how a simple creative tool can bring about a slow and steady wave of positive change.

Browsing through Salil’s work recollected in his dream project ‘Earthbeat Live’ reflects this motivating idea.

To unlearn the ‘given knowledge’ from the past and relearn the knowledge from the locals, from the nature, from the phenomenon and the surrounding around us is what Salil says is his key to unlock the path to such a creative and challenging journey.

Nikhil Tuladhar is a fame whose talent on the Rhythm and Percussion has not only been tasted and enjoyed by the thousands of roaring audiences but equally been absorbed and woven into the creative lives of the hundreds of students that he has made ready to ‘beat the big beat’ to the world! For more than a decade, Nikhil has embossed his name in the many musical events and albums transforming his art and science of rhythm through multiple genres of music that includes the Fusion, Jazz, Rock and to the Nepali audience’s delight, the Nepal Adhunik as well.

Nikhil bears with him a full sense of humor and that’s what gives him the full energy to keep connected to the world along with his music. Indeed, he has travelled the world across the continents spreading the existence of a fine quality and talent of a Nepali musician. Nikhil has played with almost all known musicians and bands at home and abroad and continues to make international musical collaborations. In recent times he is an active member of Upendra and Friends and Paleti ensemble and his involvement includes that with Trikaal, Rock Sitar, Nepathya, among many others.


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FNCCI National Excellence Award 2070 Souviner

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