TOP OF THE TREE our sales leaders

S p r e a d i n g t h e s e e d s f o r S a l e s S u c c e s s

Director Broker Sales

march 2020

FOCUS ON THE SCAN MEMBER PORTAL

Stanton Sasaki

What an interesting ride this selling season has been so far! Coming off our most successful AEP in SCAN’s history (we can’t say it often enough…fastest growing plan in LA, Orange, SB and Riverside Counties) we encountered unprecedented times that have altered the way we conduct our day-to-day business (and the way we watch sports!)

But throughout it all, SCAN’s Broker support has remained top notch. While we have adhered to allrecommended precautions, we haven’t slipped in the level of service we provide you and yourclients. We continue to be in the field and available. That’s how we roll at SCAN.

I’m looking forward to things getting back to normal in the marketplace –but normal or not, we’re here

for you! Thank you all for being the trusted source of information and

options for your clients.

Congratulations to these top achievers for sales with March 2020 effective dates!

SCAN’S BIG APPLE IS . . . . . . . . . .MONICA IBANEZ

AGENCY Applied General AgencyAGENT James C Reeves JrBAE Norma GarciaSALES MANAGER Dan Stojkovic

SCAN REPRESENTATIVESNorth Cara SuminskiSouth Alton SmithEast Walther MoyanoWest Monica IbanezVillageHealth Cecilia LumSCAN TELESALES

Most Enrollments Lucas Saucedo & Nancy AlvarezMost Appointments Nancy Alvarez

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QUESTION: Why is it IMPORTANT to capture your clients email address at the point of sale?

ANSWER: Because New Members automatically get access to SCAN Health Plan’s AMAZING Member Portal!

Capturing your client’s email address during the enrollment process means they will automatically receive an email encouraging them to access the SCAN Member Portal. There they’ll find a wide variety of useful tools for them to utilize as they manage their healthcare experience.

Members can• Read an overview of their SCAN Plan details and benefits• View and change their PCP• Print a copy of their Member ID Card• Place orders for the Over-the-Counter benefit• Securely message our Member Services Department• Choose to receive communications electronically

Agents—When you complete an Electronic or Paper Enrollment form• DO enter the beneficiary’s email address• DO NOT enter your own. You want your clients to receive electronic communication from SCAN, not you!• Encourage your SCAN Members to use the SCAN Member Portal because if they sign up to receive some, or all, communications electronically (rather than through the mail), their choice will contribute to “saving trees.”

And by the way, if you also capture your new member’s Preferred Language during the enrollment process, you’ll help SCAN serve your clients even better!

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LATEST STUFF YOUNEED TO KNOW

MICHAEL LUCENSDirector, Sales Ops

CHRIS BONDVP, Sales

G6796 03/2020

WORKING SMARTER AND SAFER

• Remember, SCAN’s not just for seniors. You’ve enrolled 2,271 members under the age of 65 during the first three months of the year. Our youngest is just 20 years old! SCAN’s got a plan for everyone.

• Your BAE's are conducting "Success in Year-Round Selling" web-based classes. Learn about the SCAN Plans you can sell all year long.

• It’s the last month of OEP! Be a

valuable resource for your new SCAN enrollees and you’ll earn the right to ask for referrals. Best way? Follow up with them. If you can gain their trust, they’ll become your loyal

ambassadors for new business.

INSULIN-IN-THE-GAP

You’ve heard by now that SCAN is covering insulin for its members on the Balance plan who hit the coverage gap. But can you explain it easily to your client?

Here’s how we do it:

• If you hit the coverage gap for your medications, your insulin with SCAN will still be covered with an additional discount!

• Your insulin will cost $9 a month. OR save even more when you order a 90-day supply and get 3 months of insulin for $21!

Questions? Call SCAN’s Sales Support Team at (888) 445-2038(Monday - Friday 8:00am–6:00pm)

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As the situation with the Coronavirus (COVID-19) continues to develop, here’s the best way to enroll clients with SCAN during this challenging time.

SCAN is committed to providing you with resources and recommendations on how you can make the enrollment process as safe and efficient as possible.

SAFETY TIP: Minimize face-to-face interaction during the enrollment process:

Send a SCAN sales kit to your client’s home Before mailing be sure to write in your NPN (National Producer Number) on the form to ensure you receive credit for the sale Ask clients to call you directly when the SCAN Sales Kit is received to review the Plan information and get instructions from you on how to complete the enrollment form Ask your client to confirm your NPN is on the form, and have them mail the completed application directly to SCAN OR, if you choose, have the client mail it back to you. Then you can review for completeness and electronically enter the enrollment into SCANCubed or fax paper applications to the SCAN Enrollment Department at (866) 951-6318 or (562) 308-3626

Reminder about Telephonic Enrollments: Telephonic enrollments are only permitted by contracted Call Centers with CMS approved scripts and call recording. SCAN contracted field agents are NOT permitted to conduct enrollments over the phone and should follow steps 1-5 listed above.

Call our SCAN Sales Support Team at (888) 445-2038.

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