2018VivaFoodsJSC
FoodandBeverageService:
1. ExecutiveSummaryWe’reallaboutgreatfood.We'repassionateaboutgreatservice….
VIVAisanon-siterestaurantcompanythatprovidescaféandcateringservicestoindependentschools,universities,corporationsandspecialtyvenues.
Wecreateexperiencesthatbringpeopletogetheraroundfood.
Weprovideresponsiveservice;fantastic,from-scratchfood;andresponsiblesourcingpractices.
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Ourwiderangeoffoodservicesolutionsisdesignedtocaterforanyformatandsizeoflocation.Weprovideeverythingfromfree-flowrestaurants,grabandgodeliandcaféoutletstohospitalityservicesandvendingallwithinthecorporateenvironment.
Bycreatingcafésthatarecompellingtoemployees,weenhancetheRealEstate&Facilities(“RE&F”)valuetothecompany,andhelptosupportoverallemployeeproductivity.
Weworkforyou.Diningroomsaregatheringplaces.Breakingbreadtogetherhelpstocreateasenseofcommunityandcomfort.Werecognizetheimportantrolewefillandtakegreatcaretohonorourposition.
Weshowthiscareinouroperationseverydayby...
• Cookingfoodfromscratchusingfreshseasonalingredients• Takingourroleinthecommunityseriouslyandmakingsociallyresponsiblepurchasing
decisions.WeonlypurchasefoodsfromCertifiedSuppliers.• Servinggreattasting,authenticandnutritiousfoodthatexceedstheexpectationsofour
guestsincludingvegetarian,vegan,andinternationaldiners• Providingopportunitiesforallouremployees,todeveloptheirpotentialandabilities• Recognizingthateveryclientweserveisuniqueandcreatingtailoredfoodprogramsfor
eachone• Servingawidevarietyofmenuitemsateachmeal,eachdaykeepingthingsfresh,fun,
andinteresting• Viewingouroperationsasonsiterestaurantscompetingwithlocaloffpremise
restaurants-neverrestingontheideaofa"captiveaudience"• Beingaleaderinourindustrybyworkingtocreateamoresustainablefoodsystem
Ourkitchenphilosophyissimple.Wecookfromscratchusingfresh,authenticingredients.Westartwithfoodinitssimplest,mostnaturalform.Wemakeourfoodalivewithflavorandnutrition.Ourfreezersaresmall,andourintentiontoservegreatfoodisbig.
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1. OurKitchenPractices
Ourculinaryprogramsarecraftedusinghands-onresearchwithrealpeopleinrealkitchens.Theflavoursarerealandtheyareauthentic.
Thefollowingstandardshavebeencreatedtoassurethehighestleveloffoodqualityforyourorganization:
Menusarewrittenbasedonseasonalityandavailabilityofregionalfreshproduct.
• 100%ofMeatandFisharepurchasedthroughMegaMarketVietnam.• AllMeatandFishhavepropercertifiedcertificatesavailabletoourclients.• Vegetarianoptionsareplentifulateverymeal.• Healthymenuitemsareamainstreamofferingthroughoutourvenues.• Allsaucesaremadefromscratch.• Stocksaremadefromscratch.• Seafoodshouldbepurchasedfreshwhenavailablelocallyorfrozenatthesourceto
ensurequality,andneverair-freighted.• Oliveandcanolaoilsareusedforeverydaysaladdressings.Specialtyoilsforother
purposes(i.e.walnutoilorchilioil).Peanutoilisneverusedinthepreparationofourfood.
• Transfatsarenotusedinourkitchens.• Allsaladdressingsaremadefromscratch.Vegetablesarepreparedinbatchesatthelast
possibleminuteandservedinthesmallestpossiblebatches.• AddedMSGisneverusedinthepreparationofourfood.• Cookiesandmuffinsarebakedfreshdaily.Breadsarebakedfreshdaily.
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4.HealthandSafety(seeappendix1) Toensurebestpracticeforouroperations,VIVAbegantheHACCPcertificationprograminAugust2017andreceivedfullcertificationfromBSIon11.01.2018.HACCPensuresthatouroperationsisbasedonsoundscience,regulatoryrequirements,andindustrybestpractice.
VIVAwillregularlymeasurecomplianceagainstthesestandardsandimplementperformanceobjectivestoassureourclientsthatweareprovidingfoodwhichissafetoeatwhilemeetingtheirqualityexpectations.
VIVAManagementassumetheroleofsupervisionofouremployeesforcomplianceandconformancewiththeseStandards.VIVAalsoexpectsimilarlyhighstandardsfromoursuppliersandcontractors.
5.PurchasingandSupplyChainAtVIVAwepurchasegoodsandservicesfromavarietyofsuppliers,fromlargeinternationalorganizationstospecialistlocalsuppliers.Ourpolicysetsoutcertainminimumstandardswhichwerequireoursupplierstomeet,andtheseareclearlystated.Asaminimum,ourprocurementactivitywillcomplywiththerelevantFoodSafetyandHealthandSafetystandards,CodesofPractice,CompanyregulationsandstandardsinVietnam.
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6.ProgramsandInitiatives
OnlineMenu.VIVAonlinemenugivesorganizationsandtheiremployeestheconvenienceofpre-orderingandviewingtheirmealsonline,withtheoptionofchoosingtheirmealatthecafeteriaorhavingitdeliveredtotheirpreferredeatingarea.
VIVA-APP-andexcitingnewwaytomanageyourmeals,iscomingtoourSchoolsinthethirdquarter2018.Employeeswillhavethepowerofchoiceandconvenience.Checkoutthespecialoftheday,orderyourmeals,vieworderhistoryandpayonlinethroughAndroidorAppleOSdevices.
FarmtoTableisanexcitingoutdoorlearningexperiencefororganizations.With50m2ormoreofoutdoorspace,VIVAdesignsandcreatesanorganicgardenwherefreshvegetablesandherbsareharvested.Ourgoalistoenhancestudentsunderstandingofwhereourfoodcomesfromandhowitisgrown.
Allherbsandveggiesgrownfromourorganicgardenareuseddirectlyforemployeemeals.
Ourseafoodchoicesallowfisheriestoflourishoverthelong-termwithoutjeopardizingthefishpopulationorthesurroundingecosystem.WehavereplacedBluefinTuna,aspecieswhichleadingconservationistshaverecommendedconsumerstoavoid,withenvironmentally-soundMackerelandotheralternatives.
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PersonalTouch. Werecognizethatstaffworkhardanddeserveapersonalextratouchtotheirdailylife.VIVAoffersroomservicetoallstaffs.Meals,drinks,oranyselectionscanbedeliveredtoanydedicatedareaoutsidethecafeteriaenvironment.RoomServiceisavailablefrom07:00–17:00MondaytoFriday.
CashlessOrganizations.VIVAoffersaseamlessorderingsystemineveryorganization,fromonlineorderingtoourVIVACashlesspayments.AllstaffshavetheabilitytotopupusingtheircorporateIDcardstopurchaseanyitemonatVIVAVenues
PeaceofMind.WeareproudtobetheonlycaterertohaveanIn-houseTeamwhoensuresthatourmenusexceedgovernmentdailynutritionalrecommendationsandthatourkitchensexceedinternationalhygienestandards.Ourcommitmenttonutritionandhygienegiveourclientsapeaceofmindthattheyaregettingtheverybestintheirdiningexperience.
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7.OurTeam
EricConforti,ManagingDirectorWithhisleadershipinthefoodserviceindustry,EricConfortiistheblueprintofoperationalexcellence.VIVArevolutionizedschooldininginHoChiMinhCitywithanewmodelthatbroughtinprofessionalchefstocookdeliciousfoodentirelyfromscratch.Hecontinuestodrivechangeandinnovationattheunitlevel,whilealsodirectingsupportpersonnelinmarketing,culinarydevelopment,recruiting,andfinance.Eric’sunwaveringcommitmenttoourpeopleandhisinsistenceonmaintainingattentiveandpersonalrelationshipswithclientshavebeenintegraltooursuccess.Ericistheproudfatheroftwoyoungboys,AntonioandAdam.Hehasabachelor’sdegreefromCarletonUniversity,Ottawa,Canada.
VũThịKimThoa,Director
Thoaexemplifiesandinspiresapassionforhospitality,acommitmenttoqualityanddedicationtoexcellence.
Thoaisaveteraninthehospitalitysectorwithmorethan20years’experience.Sheisdirectlyresponsibleforhealth,hygieneandpurchasing,ensuringthatVivasourcesallitsingredientsfromCertifiedSuppliers.
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VuThiThanhThuy,CustomerServiceDirector
Ms.ThuyjoinedtheVivateamonFeb2,2018asDirectorofCustomerService.PriortojoiningViva,Ms.Thuyworkedinmanagementforthepast12yearsatANZBankVietnam,holdingpositionsasBranchManagerandHeadofRetailWealthManagement.
Ms.Thuy’sDirectsandoverseesallaspectsofanViva’scustomerservicepolicies,objectives,andinitiatives.Developsservicelevelstandardsfocusedonresponsetimesandissueresolution.
TranThiNgocThao,CateringManager
Agraduateoftourismandhospitality,ThaojoinedVivain2009.Herdedicationtoexcellenceinserviceearnedherrecognitionwithintheorganizationssheserved.
Thaolistensandworkswitheachclienttoensuresuperiorserviceandtendingtoanyandeveryoftheirneeds.
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PhamThanhTam,ExecutiveChef
TamleadstheculinarychargeforVIVAinjectinghisrestaurantexpertiseintoallaspectsofourportfolio.Hisexperienceissynonymouswithculinaryinnovation,qualityfoodandentrepreneurialspirit.Tamisresponsibleformenucreationandimplementation.
Hehasalsoshowncompletecommitmenttodevelopingtheskillsofotherup-and-comingyoungchefs.Tamcanoftenbefoundvisitingthemarketsandsupplierswithhisteamwherehesourcestheverybestpossibleingredientsinordertocontinuallydevelophisstyleoffoodandmaintaintheveryhighstandardsthathesets.
TamjoinedVIVAin2012.PriortojoiningVIVA,TamwastheExecutiveChefatVinpearlResortinDaNang.HeisagraduateoftheSaigonTouristHospitalitySchool.
DaoThiNgocThuy,HeadBaker
Thuyisknownaroundourkitchenforherwarmsmileandcontagiouslaughs.Thuybeganhercareerasacook’sassistant.HeryearningtolearnandimproveherskillsintheKitchenquicklylandedherinthebakerywhereherpassionforallthingsbreadtookoff.
ThuyandherteamareresponsiblefortheheartoftheKitchen,theVivain-housebakery.Everydaytheybakefromscratchallbreads,pastries,andbakedgoods.
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PhanViTrang,HealthandHygieneManager
Ms.TrangholdsaB.AinFoodSciencefromHoChiMinhCityofTechnology.Health&SafetyisintegraltoallwedoatViva.Ms.TrangsetsstandardsinensuringthatSafetyisforemostinindividualandteambehaviours.Ms.TrangensuresmaintenanceofFoodSafetyandproductintegritythroughoutalloftheactivitiesofourculinaryoperations.
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8.Testimonials
L'ORÉAL
ReferenceLetter
DearSirorMadame,
MynameisNgaVu-GroupBrandManagerof2LuxuryCosmeticBrandnamedShuUemuraandKiehlsatL'Orealgroup.
Since2010,L'OrealhasworkedwithVivaonmanyexternal&internaleventsasLaunchingParty,InternalTraining,Meeting,Workshop,andParty,theyareflexibletosatisfyourdemand.VIVAfoodsisthetrustedpartner,theyalwaysshownawillingnesstoprovideagreatselectionoffoodandserviceatagreatvalue.Fresh,clean&safeIngredients,hygieneinpreparation,goodtasteofdecorationandontimeareappreciated.WehighlyrecommendVivafoods,
HCMC,2Feb2018.
VuThiNga
Mycontactinformation:
Ms Vu Thi Nga- Group Brand Manager
Tel: 0983733866
Email: nga.vu@/orea/.com
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ZUELLIG
PHARMA
makinghealthcaremoreaccessible
29 Jan 2018ZUELLIGPHARMAVIETNAMLTDHoChiMinhCityLiaisonOffice
5Fl.,TNRTower,180-192NguyencongTruSt.,Dist.1,HoChiMinhCity,Vietnam
Towhomitmayconcern,
ZuelligPharmahasbeensuccessfullyservingtheAsianhealthcaremarketsince1922,withmorethan800staffsinHoChiMinhCity.
VivaFoodsiscontractedtoruncateringservicesforZuelligPharma.OverthepastyearwehavebeenextremelysatisfiedwiththelevelofprofessionalismandthequalityoffoodfromVivaFoods.WelookforwardtocontinuingworkingwithVivafortheforeseeablefuture.
YourssincerelyZuelligPharmaVietNam
Name:
TRUONGTÅNKHOADesignation:ProcurementManager
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May6,2015OverthelasttwoyearsasExecutivePrincipal,VivaFoodshaveprovidedmealsforourstudents.Theyprovidefoodforover1000students.Thismustbeoneofthetoughestjobsintheworkofaschool.Keepingeverychildandparent100%happy100%ofthetimeisimpossiblebutIampleasedtosaytheygetclose.Thecustomerserviceisexcellentandthefollowuptoanyissuesisquickandalwaysverycordial.WealsoaskVivatocateradditionalfortheschool,somethingtheydoverywellevenattimeswithminimalnotice.TheyarealwaysveryeagertopleaseandprovideuswithanexcellentstandardofserviceDr.CliveKeevilExecutivePrincipalAustralianInternationalSchool
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Working with Viva Foods has been an enjoyable part of developing ACG International School Vietnam.
From day one I have found the kitchen, cafeteria and management team to be a pleasure to work with.
Their professionalism, willingness to listen to suggestions and careful handling of the 800 students on campus has been second to none.
Viva Foods has added value and name and brand of the School with their hard working and eager to please manner.
Projects to promote healthy eating, special menus and participation in special event days have all been undertaken with enthusiasm.
We look forward to developing this relationship over the coming years.
KindRegards,
JohnBurns
HeadofSchool
ACGInternationalSchoolVietnam.
Attention: This e-mail message may contain privileged and confidential information. If you are not the intended recipient please delete the message and notify the sender. Any opinions presented are solely those of the author and do not necessarily represent the opinions of the Academic Colleges Group.
ACGisaleadingproviderofqualityeducationfromKindergartentoUniversityEntry,withschoolsinVietnam,NewZealandandIndonesia.www.acgedu.com
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March4,2018
Towhomitmayconcern,
WorkingwithEricandhisteamatVivaFoodsandCateringhasalwaysbeenourgreatpleasureindevelopingourfoodproducts.
EverydayatFrisstaFoodCorporation,weproduceandsellthousandsofhigh-qualityfrozenpizzas,mealsandbakeryproducts.Fromhometostores,restaurants,hotelsandmore,ourproductsareeverywherecustomerseat.FRISSTA®brandnowisthemarketleaderinthefrozenpizzacategoryinVietnam.
Tomakesureourfrozenproductssatisfystrictnutritionalrequirements,whilealsoensuringtheytastesogoodthatfamilieswillloveeverylastbite,wehaveestablishedastrategicpartnershipwithVivaFineFoodsandCateringforourproductdevelopment.
EricandhiskitchenteamhavebeeninstrumentalindevelopingtooursignatureFRISSTA®thincrustpizzas.Fromtheselectionofflourtometiculousdoughfermentationprocesstopreparationofdelicioussaucesandflavorfultoppings,Ericwasinvolvedineverystep.EricwasalsoprimarilyresponsiblefordevelopingourFRISSTABAKERY®products.Hispassionforcuisinesanddedicationtoensuringourstandardofexceptionalhighqualityisevidentasthousandsofcustomersconsumeourproductseveryday.
Inconclusion,we’reverysatisfiedwithVivaFineFoodsandCatering.WewouldhighlyrecommendVivafortheirprofessionalism,excellentcustomerserviceandtotaldedicationtohighqualityfoodstandard.
Sincerely,
GiangBuiChiefExecutiveOfficer
Address:NKL34-35,ConicResidence,NguyenVanLinhHighway,PhongPhuWard,BinhChanhDistrict,HoChiMinhCity,Vietnam●Tel:+84854304730●Fax:+84854304731●Website:www.frissta.com●Email:[email protected]
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9.TheVIVADifference
Reliable:VIVAisknownforconsistentandsteadfastservice.Withyearsofconsistentleadership,thetenureandexperienceofourmanagementteamisextensive.VIVA’ssustainablefoundationcombinedwithourcommitmenttoassociatetrainingensuresthatourclientsfoodserviceoperationsareeffective,efficientandreliable.
Ethical:Wewantourrelationshipstobebasedonhonesty,respect,fairnessandacommitmenttoconstant,opendialogueatalllevelsinternallyandexternally.Thus,wesetandmaintainahighethicalstandardthatourclientsdependon.Weseektounderstandyourobjectives,concernsandchallenges;tounderstandwhatisimportanttoyouandtodeliversuperiorserviceandresults.
Experienced:VivaHasbeenservingtoporganizationalbrandsinHCMCformorethan10years,servingmorethan5,000,000mealstodate.
Dedicated:VIVAisdedicatedtomaintainingstrongpartnerships.Ourclientretentionratesreflectourcommitmenttobeingaworld-classproviderofdiningservices,renownedforourGreatPeople,ourGreatServiceandourGreatResults.