Date post: | 14-Apr-2017 |
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Food and Beverage management
objectives• Organizational chart• Food and beverage classification• Layout of restaurant• Type of service
Hotel organizational chart
Food and beverage organizational chart
Culinary organization chart
Food and beverage classification
Fine diningBrasserieCoffee house Snack bar and delicatessen Fast foodTheme /ethnic restaurentFood court /hawker centre
Fine dining restaurant
Fullerton hotel, Singapore
Tien court restaurent,singapore
Bedrock bar and grill, Singapore
Fine dining restaurant
Fine dining restaurants generally have the following services and requirements:- Dress code- jackets and tie, lounge dress. Top notch service – each table has two servers responsible
& maître de overseeing service . Classy menu ,high quality ingredients & talented chef. price- -$$$ Valet parking Reservations required Atmosphere
brasserie
An informal French café serving ,beer, wine and simple hearty food.
Coffee house
A restaurant in which coffee, beverages and light meals are served.
Snack bar
A small shop or counter where food and beverage are available for take – away.(sometimes small seating area is available .
Delicatessen
Means “delicacies” or specialty food. Also known as deli counter at supermarket selling cold cuts and salads for take away.
Fast food
Theme restaurant
Food court
A “food court” or “hawker center” is a center - various food stalls selling local & other food.
Individual stalls selling food at very reasonable prices . Air-conditioned environment in food court – not in hawker center.
Layout of restaurant
Dining room consists of: Reception or waiting area Dining area Side stationKitchen consists of : Food preparation area Cooking area Food storage area Service area Cleaning & washing arrea
Type of service
Type of service
There are basically 7 different style/type of food service. Plated Platter/silver/Russian Gueridon Buffet Tray French/butler family
Plated
The food is assembled in the kitchen on plates .the service staff picks it up and brings it directly to the table.
Plated service
Used—Club houseCasual dining roomCoffee houseFreestanding restaurants
Plated service
Advantages:- Prompt service – food service directly to table. Server have more time to interact with
customers/guest. Rapid turnover of table Fewer staff needed & do not need special skills Portion size can be controlled & standardized Less wastage ,less service equipment needed.
Plated service
Disadvantages:- Increased kitchen time and laborFor large scale – time consumingRequires food warmer/equipment's.(large
group)
Platter/silver/Russian
Food transferred to plate in front of customer from flat/serving dish,using spoon and fork(serving gear) or other appropriate utensils such as ladle.
Platter/silver/Russian service
Used:-Special functions such as small banquet Royal functions, or VIPs functions, etc luxury/fine dining restaurants
Platter/silver/Russian service
Advantages:-Dishes look good and well presented on
plattersServers can show their skillClassy impression to guests or customers
Platter/silver/Russian service
Disadvantages:-Highly skilled service staff neededNeed trainingCosts moreChallenge in keeping food hot,Service can be slow.
Gueridon
Transferring food to the customer’s plate at the service trolley and served.
Gueridon service
Used:-Top class restaurantFine dining restaurants – French/continental
cuisineNight clubs or supper club
Gueridon service
Advantages:-Personalized serviceGood showmanship & skills displayed Impressive serviceMost elegant
Gueridon service
Disadvantages:-Expensive to useHighly trained staff/special equipmentLengthy service time so food can be cold Requires co-ordination between servers e.g.
short of mis-en-placeNo room for mistakes cause perform in front of
guests
Buffet
Food is display nicely on a long buffet tables and customer’s help themselves(self – service).sometimes they can also be assisted by the service chef standing behind the buffet tables.
Buffet service
Used:-Big functions such as company party,
weddings, etc. Incentive groups having breakfast, etc.
Buffet service
Advantages:-Guest select what they want to eatWider varieties of items
Buffet service
Disadvantages:-Food wastageMass production may result in poor taste and
qualityEquipment's to keep food warm
Tray
All dishes and requirements are served to the guests completely on a tray
Tray service
Tray service
Advantages:-Offer convenience for guestsRelieves pressure on space in the restaurant
Tray service
Disadvantages:-Require lots equipmentFood can get cold over long journey or
distanceLabor intensive during meal periods Time consuming
French/butler
The customers served /helps themselves from flats/dishes held at their side by the serving staff.
French/butler service
Highest standardSmall banquetsRoyal functions
French/butler service
Advantages:-Good presentationsPersonalized serviceGuests can have less or more ,they choose
French/butler service
Disadvantages:-Possible poor portioning Time consuming – serverSlow for customersFood may become cold
Family
The food is placed on the table in serving dishes and the customers serve themselves
Family service
Banqueting ClubsEthnic restaurants such as Indian ,etc.
Family service
Advantages:-Fewer , less skilled staffService time is reduced Guests can choose portions size Less service for staff
Family service
Disadvantages Difficult for guests to handle hot dishes.Lack of portion controlRequires lots of serving gears.