Quantitative & Qualitative Healthcare Research Around The World

research.m3.com 1

research.m3.com 2

PRESENTATION OVERVIEW

1

M3 Physician Communities

M3 Key Differences

M3 Operations

Qualitative Services

Who is M3? Certified Quality

2

3

4

5

6

2008 Acquired SmartestDoc.com (USA), EMS Research (G5)

2006 Acquired Medigate.net (Korea), MDLinx.com (USA)

2004 IPO on Tokyo Stock Exchange

2002 Acquired WebMD - Japan

WHO IS M3?

Owner of the Largest Physician Community in the World

research.m3.com 3

2000 M3 Inc. founded with investment from Sony Internet

2010 Certified (first panel in the USA) By CASRO

2012 Alliance with MedCenter.com (LatAm & Spain)

2011 Acquired Doctors.net.uk and medEconnect (UK), stakes in AIP (Asia)

2013 Acquired MedLive.cn (China), EU became ISO Certified

Today Largest ISO Certified Physician Panel:

2,500,000 Verified, Opt-in Physicians

M3 PHYSICIAN COMMUNITIES

research.m3.com 4

LATIN AMERICA

UNITED

KINGDOM

UNITED STATES

JAPAN

KOREA

CHINA

E.U.

M3 PHYSICIAN PORTALS

research.m3.com 5

MEDLIVE.CN

UK USA

JAPAN CHINA

DOCTORS.NET.UK

M3.COM

MDLINX.COM THESMARTESTDOC.COM

50,742

57,553

58,444

94,281

M3 Core Strengths Global Physician Reach based on a Clinical Relationship

*Numbers Effective As Of January 2014

research.m3.com 6

TOP 10 SPECIALTIES WORLDWIDE TOP COUNTRIES

SPECIALTY PHYSICAN REACH

1 Internist or Critical Care 139,214

2 Family or General Practice 60,361

3 Obstetrics & Gynaecology 33,295

4 Surgery 32,475

5 Cardiology 31,710

6 Paediatrics 29,112

7 Anaesthesiology 27,779

8 Hematology & Oncology 21,959

9 Emergency Medicine 15,992

10 Orthopedics 15,622

USA 278,000

Japan

United Kingdom

China

Germany

Korea

Italy

Brazil

France

Spain

351,274

200,000

186,000

52,492

43,452

M3 Core Strengths

research.m3.com 7

M3 Global Research has the largest online healthcare panel worldwide, executing quantitative and qualitative projects in over 70 countries.

Additional recruitment methods used to increase feasibility include mail, fax and phone.

Local project management teams that are experienced at quickly meeting your quoted specifications.

On staff physicians help provide medical expertise, regarding incidence and feasibility.

PANEL SIZE METHODS

EXPERT TEAM PHYSICIAN INSIGHT

M3 KEY DIFFERENCES

research.m3.com 8

An extremely solid panel product with global reach

90% of the projects we take on are covered by our own panel rather than bringing in partners

Our European panel is the first and only European Healthcare Panel to be ISO verified

Our services are based on access to healthcare professionals who come from our healthcare communities/portals

M3 services include Qual/Quant, Panel, Recruitment and Scripting

BID & FEASIBILITY

research.m3.com 9

Predictive model based feasibility calculator. Delivery Guarantee.

Participation Rate

Cooperation Rate

Study Length

Compensation

PANELIST BEHAVIOR DB

Incidence Rate

Subspecialties

Geo-targeting

20+ criteria

Multiple Recruitment Methods

USER PROFILE DB

Nurtured Panel

Frequency Control

Bad Email Removal

Vacation

ACCESS MANAGEMENT DB

CERTIFIED QUALITY

research.m3.com 10

Patent on Survey Router and Feasibility Calculator

Post survey audits/ QA assurance on every project

First and Only EU ISO 26362 Certified Healthcare Panel

EU Safe Harbor Compliant and ISO 26362 Certified

Publicly Traded Company audited by PricewaterhouseCoopers, yearly

Best Practices and Technology Audited Yearly by PricewaterhouseCoopers

International Organization for Standardization

M3 COMMITMENT TO QUALITY

research.m3.com 11

M3 Global Research follows the following market research industry codes of conduct:

Members of MRS, BHBIA, EphMRA, MRA, CASRO, PBIRG and PMRG

• EphMRA Code of Conduct

• BHBIA Legal and Ethical Guidelines for Healthcare Market Research

• MRS Code of Conduct

• CASRO Code of Standards and Ethics

• ICC/ESOMAR International Code of Marketing and Social Research Practice

• ESOMAR 28 Questions

• MRA Code of Marketing Research Standards

AUTHENTICATION GUARANTEED

research.m3.com 12

COLLECT PII

All physicians on the our panel are verified

Use AMA, DEA, NPI,

Ultmark, GMC and Govt. License as verification

method

Full-licensee of the AMA master file

COLLECT PII

Audit PII

Eject “speeders,” “cheaters,” and “dups” with three-strike

policy

Patented technology prevents re-entry and detects alteration of

invitations

Controlled participation frequency

STEP1 STEP2 STEP3

RECOLLECT PII

STEP4 BANK TELLER VERIFICATION

ISO 26362 CERTIFICATION

research.m3.com 13

ISO, the International Organization for Standardization, is the

world’s largest developer of voluntary International Standards

International Standards ensure quality, safety and efficiency for

products, services and systems

ISO 26362 specifies the terms and definitions, as well as the service

requirements, for organizations and professionals who own and/or

use access panels for market, opinion and social research. It

develops the criteria against which access panel providers can be

evaluated and against which the quality of access panels can be

assessed.

ISO 26362 CERTIFICATION

research.m3.com 14

Certified in 2013 and audited every year to maintain certification

Provides transparency to the client on recruitment process

Helps ensure consistent quality across all projects • We provide research with triple verified active healthcare panel for a high

quality of data and insights

Audit of processes and procedures that help provide efficiencies

that result in time and cost savings to clients • More efficient project management processes which allow for quick

turnaround of projects

OTHER HEALTHCARE AUDIENCES

research.m3.com 15

Audiologist

Dental Specialist (Orthodontists,

Periodontists, Endodontists, etc)

Dentist

Diabetes Educator

Dietitian

Hospital C-Levels

Infection Control Directors

Lab Directors

Managed Care Executives

Materials & Purchasing Managers

Medical Director

Nurse

Nurse Practitioner

Occupational Therapist

Occupational Therapist

Optometrist

Payors

P&T Committee Members

Pharmacist

Pharmacy Director

Physical Therapy Assistant

Podiatrist

Psychologist

Respiratory Therapist

Additional Audiences Available

M3 OPERATIONS MANAGEMENT

research.m3.com 16

Single source for bidding, global project management, sample, quick

programming, translation, coding and audit of all completes from all countries

Dedicated global bid team

Access to our full-time staff of doctors during the bidding process for review

of unknown incidences and screener review to better target physicians

Once tested and approved the survey can be launched at anytime

Transmission, tracking and report of honoraria within international

regulations

Quality assurance manager audits each project

M3 Programming Process

research.m3.com 17

Primary Programming Platform : Confirmit

Services:

Other Programs We Use: Sawtooth, Quantum,

Decipher and our Mobile App

Custom programming solutions, QA Checks, Coding, Data export to SAS, SPSS, etc, Crosstabs/ custom banners,

Custom reports

SURVEY PROGRAMMING

FIELD MANAGEMENT

DATA VALIDATION/ PROCESSING

Project Managers monitor the status of the survey

using our programs

GLOBAL SERVICES

research.m3.com 18

One dedicated project manager assigned to coordinate all your study markets Worldwide team for customized recruitment Daily updates with project status Real time project support for respondents

Recruiting the appropriate respondents to yield the best results for you!

OUR TEAM PROVIDES 1

Confirmation team to ensure respondents are fully prepared to interview Fast online recruitment with check point verification process and self-scheduler for respondents Tenured healthcare focused moderators and interpreters In-house phone recruiters to help on projects

SUPERIOR SUPPORT 2

WHY CHOOSE US

research.m3.com 19

Highly qualified respondents recruited to participate across numerous methodologies

Mobile App Online Chat

Ethnographies

Focus Groups

Video Chat

In-Person IDIs

Discussion Boards

Telephone IDIs

M3 Key Differences

research.m3.com 20

Over 2.5 MM+ verified, opted-in physicians worldwide

M3 Difference: Clinical relationship with physicians around the

world

Post survey audits/ QA assurance on every project

First European Healthcare Panel to be ISO 26362 Certified by CIRQ (CASRO Institute of Research Quality)

Over ten years of experience in building the largest

healthcare community in the world A single source for qualitative and quantitative healthcare data

collection services

research.m3.com 21

THANK YOU

M3 Global Research Galena House 8-30 Galena Road Hammersmith London W6 0LT United Kingdom

Paul Morgan Tel : + 44 203 725 7946

Mobile: +44 779 876 8117

Email: pmorgan@eu.m3.com

Website: http://research.m3.com/