Form FrenzyAndrea Wakley
BSAPFall 2007
Betsy Saur
WMU Recreation CenterFacility Managers
This intervention took place at Western’s Recreation Center to help improve the communication between the facility managers and the professional staff.
This really happened!
Reason to InterveneThe directors at the Recreation center were
having trouble getting their facility managers to fill out their paperwork efficiently.
By having them fill out their paperwork correctly, it allowed for better communication between the two.
Analyze the Natural ContingenciesBefore the intervention, the managers had a
give level of efficiently filled out paperworkAfter completing their paperworkThere was an infinitesimally greater level of
efficiently filled out paperwork This was to small to control the outcome of
their behaviors
Analyze the Natural Contingencies
Ineffective Natural Contingency
A given level of quality
performance
Complete Paperwork
An infinitesimallygreater level of
quality performance
Analyze the Natural Contingencies
Natural Competing Contingency
A given amount of free time
Complete paperwork
Less amount of free time
Completed Paperwork
week 1 week 2 week 3 week 40
2
4
6
8
10
12
14
16
18
20
Weeks
Num
ber
of R
espo
nses
Baseline
Baseline Graph DescriptionAll of the paperwork
one month prior to the intervention was collected
Data was recorded on how many forms were completed efficiently
Specify the Performance ObjectivesThe director met with the grad assistants to
go over how to fill out the paper work correctly.
The grad assistants trained the Facility Managers on how to fill out the papers efficiently.
Cost around $70 for training time
Input-Process-Output Model(Input) Managers that do not complete paperwork efficiently 100% of the time
Goal Specification FormOutput Managers that complete paperwork efficiently 100% of the timeStandards
Quality
Current Ideal
Paperwork filled out efficiently 50% of the time
Paperwork filled out efficiently 100% of the time
QuantityLess than 50% of managers 100% of managers
Timeliness While working if at all Before shift is over
Cost n/a No more than $150 on intervention
Process Implementing Proper techniques
Production: XDistribution_ __ R&D__ _
Input Managers that do not complete paperwork efficiently during shift
Design the InterventionThe managers were
having the most trouble filling out their paperwork efficiently
A new form was implemented to see that if their job duties were broken down, if the response would increase.
If need be a raffle would take place for 2 free movie tickets.
Design the InterventionPerformance Management Contingency
Will lose Opportunity forMovie ticket Raffle
Complete Paperwork
Will not lose Opportunity For movieTicket raffle
Design an Intervention The directors felt there was no need in the
raffle at this point if their performance was improving with feedback
Will lose Opportunity forPositive feedback
Complete Paperwork
Will not lose Opportunity For positivefeedback
Implement the InterventionThe form was
shown to the managers a meetingThe grad
assistants explained what they were looking for when filling out the paper
Within a week the managers were showing improvement
Evaluate the Intervention
0
2
4
6
8
10
12
14
16
18Paperwork Completed Efficiently
weeks
Num
ber
of R
espo
nses
5 6 7 8
Intervention
IOAI asked my roommate to help me look
through the forms to see if she thought they were completed efficiently
For week 5 we agreed 100%Week 6 = 94% (there was one form that I
felt was not completed efficiently and she felt it was)
Week 7 = 100%
Evaluate the InterventionFor the intervention 5 managers forms were
randomly selected (same as 5 from baseline)The forms were totaled together There was a show in increase for efficiently
completed paperwork Still not quite 100% but on the way!
Recycle (hypothetical)If we were to continue on we would have a raffle
drawing for the opportunity to win movie tickets.After every shift the facility managers would
have to turn their papers into the grad assistant, the GA’s would look over the paperwork
If the papers were filled out efficiently than they would write the facility managers name on a ticket and place it in a box.
Every Friday at noon a drawing would take place to win the tickets.
Performance Management Contingency
Will lose Opportunity For movie Ticket raffle
Complete Paperwork
Will not lose Opportunity For movieTicket raffle
Evaluate the Recycle
1 2 3 4 5 6 70
2
4
6
8
10
12
14
16
18
20Form Completion
Weeks
Num
ber
of R
espo
nses
Baseline Intervention
8 9
Recycle
10
Evaluate the RecycleWhen the opportunity to win movie tickets
was implemented as a PM contingency the behavior of filling out the paperwork efficiently, increased.
Their performance shows that the opportunity to win movie tickets is controlling their behavior.
Personal ExperienceI enjoyed every minute of this projectI have a new understanding of BSAEveryone I worked with at the Recreation
Center were very helpful I would do this again!
Manager and Employees’ ExperienceI got positive feedback from the directors,
grad assistants and the facility managersThey were pleased and are going to continue
using this new form in the future!
Social Validity The goals, procedures and results of an
intervention are socially acceptable to the client, the behavior analyst and society.
This intervention was a success in terms of meeting the social validity criteria.
By implementing a new form, and the trainings , had an outcome with better communication, helped the managers, the professional staff, and was accepted by myself and society.
Survey
81% said they were aware that the quality of filling out the paperwork needed improvement
65% felt that this was an issue76% felt that the new form allowed them to better
communicate with efficiency75% thought that the new form was easy to understand68% liked the verbal feedback84%are now aware of the required standards of their
performance92% would like the new forms and verbal feedback to
continue
Questions or Comments???