Forma Issue 12

HITO AWARD FINALISTS

BEAUTY AWARDS 2013

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industry awards

2013Meet the HITO Awards finalists

01

The awards are designed to celebrate excellence in the

hairdressing industry, celebrating training, creative

talent, and business acumen. HITO’s awards celebrate

the best apprentices, trainers, tutors, and salons of the year,

acknowledging their contribution to the industry.

In this issue of Forma, we are proud to announce the finalists

for the HITO awards. HITO has five awards, the winners of

which are announced at the awards dinner in October. We also

recognise other achievements in the Industry (last year we

acknowledged Cait Woodcock, National WorldSkills Champion),

and announce the winners of our Hairdresser in Training

Photographic Competition. Over the next few pages, you’ll

have the opportunity to meet our finalists for each award.

Picking the finalists was an extremely difficult decision. Our three

judges were:

• EricaCumming(HITOCEO)

• GregDurkin(FlooringandDecoratingITOCEO)

• LyndsayLoveridge(HITOAmbassador,hairdressingbusiness

and education guru)

They spent hours deliberating over the results. The quality

and variety of the applications made judging them difficult.

“We were impressed with the variety and creativity of the

applications,” said Erica.

“It was heartening to see the enthusiasm, passion and

determination that apprentices have in their chosen career.

As judges, we’d like to acknowledge the time, effort and sheer

hard work that employers, trainers and tutors put into their

applications. It was exciting to see the number of applications

increase, especially in the Trainer of the Year category, which

has only been running for three years.”

We announced our finalists on Monday 9 September via

Facebook, the website, and e-Forma. Congratulations to our

finalists, and thank you to all entrants. We encourage everyone

to enter next year, and to attend the awards evening in support

of their colleagues.

We hope to see you at the awards dinner on 20 October.

It’s going to be a fantastic night, with delicious food, amazing

entertainment, and the announcement of the award winners

for each category.

Every year, HITO, Kitomba, and NZARH host the Industry Awards. This year, the awards will be held on 20 October 2013 at the Auckland War Memorial Museum.

BUY YOUR TICKET FOR THE INDUSTRY AWARDS TODAY! Tickets are just $179 each (incl GST) for a night jam-packed with entertainment, a three course meal and of course the announcement of the awards winners. Booking is easy, just head to www.hito.org.nz/industry-awards-2013/

and use your Visa or Mastercard to purchase tickets through Paypal

ARTICLE CONTINUED FROM PREVIOUS PAGE

02

AUCKLAND WAR MEMORIAL MUSEUM

03

APPRENTICE OF THE YEAR Regional Finalists & Winners

NORTHERN REGION (WINNER)

Kelly Clark, Rodney Wayne Whangaparaoa

Kelly is a second year apprentice with Rodney Wayne in

Whangaparaoa. She loves the creativity of hairdressing, and

the fact that each client is different. Kelly was inspired to be a

hairdresser by her Aunt’s hair and beauty work with the Royal

London Shakespeare Company. She did Gateway through her

school and then moved into an apprenticeship. Finding out

she was a regional finalist was “so amazing – I never thought

I’d get that call!” Kelly believes she was a chosen because she

is passionate about her work, comes to work with a positive

attitude every day ready to put 100% into everything.

AUCKLAND REGION (WINNER)

Laura Williams, Jan Waite Hairdressing

Laura Williams is in the last year of her apprenticeship with Jan

Waite Hairdressing. She says it is difficult to pick her favourite thing

about hairdressing - she loves everything! Laura was inspired to

become a hairdresser after taking on an after school job at a salon.

She fell in love with hairdressing there, and decided to become an

apprentice. Laura felt both happy and relieved when she found

out she was a regional finalist. She believes she would be great

Apprentice of the Year because she is passionate, a role model,

and loves the business. She wants to share her knowledge with

other apprentices, and hopes winning the award would help her

do this.

NORTHERN REGION (FINALIST)

Jordan Paige, Navarjo

Jordan is a second year apprentice at Navarjo Hair Design

Ltd. Her favourite thing about hairdressing is making clients

feel happy. Jordan was inspired to start an apprenticeship

after doing a friend’s hair for a wedding. Her friend loved her

hair, and the rest is history. Jordan felt “amazed, happy, and so

overwhelmed” when she found out she was a regional finalist.

She is also pleased that her hard work has been acknowledged.

Jordan believes she was a finalist because she has worked so

hard and done every training course she could do.

AUCKLAND REGION (FINALIST)

Caitlin Parrant, Headquarters Remuera

Caitlin is a 3rd year apprentice with Headquarters in Remuera.

She loves working with clients where every day is different.

Caitlin has always wanted to be a hairdresser. “It’s so great to

have the opportunity to do a hairdressing apprenticeship,”

she says. Caitlin was speechless when she found out she was

a regional finalist. “I didn’t expect it at all,” she says. She wants

other apprentices to have someone to look up to, to see that

anything is possible, and hard work pays off.

04


AUCKLAND REGION (FINALIST)

Trent Fleet, Bettjemans

Trent is a 3rd year apprentice at Bettjemans in Auckland.

He loves absolutely everything about hairdressing, but

especially enjoys making people feel good. Trent was inspired

to become a hairdresser after receiving a bad haircut himself –

he knew he could do better. Trent is extremely excited to be a

regional finalist and says it is great to see his hard work pay off.

Trent is focussed. He has to be the best, has worked hard, and

would love to be a role model for other apprentices.

MIDLAND REGION (WINNER)

Amanda Pugh, Hair Affair

Amanda Pugh is in the last year of her apprenticeship at

Hair Affair in Putaruru. She loves absolutely everything about

hairdressing. Amanda has wanted to be a hairdresser ever

since she was a child. She was always changing her hair, even

at nine years old. She also loves the idea of being able to talk to

people. Amanda says it feels “fantastic” to be a regional finalist.

She believes she would be a great Apprentice of the Year

because she has “put 120% effort into her apprenticeship,

and achieved so much in such a short time”.

MIDLAND REGION (FINALIST)

Angie Sturzaker, Synergy

Angie Sturzaker is a 3rd year apprentice at Synergy in Hamilton.

Her favourite thing about hairdressing is cutting and learning

new skills. Angie was inspired to become a hairdresser when

she walked into a salon. She said it smelled incredible, and

she knew it was where she wanted to be. Angie is extremely

excited to be a regional finalist. She says it was “completely

unexpected!” She has worked extremely hard, and persevered

through many ups and downs.

MIDLAND REGION (FINALIST)

Holly Ransley, Snavrap Hair

Holly Ransley is a 3rd year apprentice at Snavrap Hair.

She loves making her clients happy, working with her

best friend, and colouring. Holly has always wanted to be

a hairdresser. Determined, she volunteered at Snavrap

until Janine, the owner, finally agreed to take her on as an

apprentice. Holly feels extremely proud to be a regional finalist.

She has worked hard through serious obstacles (she was

told she had scoliosis and her back would not stand up to

the demands of hairdressing) and dedicated her whole life to

becoming a hairdresser. She has been working towards this

award since she was sixteen.

05

MID-CENTRAL REGION (WINNER)

Courtney Jackson, Be Ba Bo

Courtney Jackson is a 2nd year apprentice at Be Ba Bo

Hair Studio. She loves entering competitions, being creative,

and making people happy. Courtney started training as a

hairdresser because she wanted to be creative. Courtney is

tremendously excited to be a regional finalist. She also felt

relieved after all the hard work she’d put in. Courtney believes

she would be a good Apprentice of the Year because she is

determined, really organised, super passionate, outgoing,

and works hard.

MID-CENTRAL REGION (FINALIST)

Kyla Elwin, Victoria Avenue Hairdressers

Kyla Elwin is a second year apprentice at Victoria Avenue

Hairdressers. She is a third generation barber who loves

making people feel happy about themselves. Kyla started

working in the salon at 12 years old, inspired by her mother

and grandmother, who are also barbers. Kyla is excited to

be a regional finalist but says it was a complete surprise.

She believes she was selected because she always gives

110%. Kyla would also love to promote barbering.

MID-CENTRAL REGION (FINALIST)

Stephanie Whiley, Visage

Stephanie Whiley is in the last leg of her apprenticeship,

working towards having 25 clients each week. She loves her

salon, Visage and loves learning about hairdressing. Stephanie

was inspired to become a hairdresser because she wanted

to be creative and have a job she enjoyed. Stephanie feels

overwhelmed, but also proud of herself, for becoming a

regional finalist. She never gives up, and always keeps on

learning and giving things a go.

CENTRAL REGION (WINNER)

Renee Edgarton, Promises Hair Design

Renee Edgarton is halfway through her apprenticeship at

Promises Hair Design. She loves absolutely everything about

hairdressing. Renee was inspired to be a hairdresser by her

mum, who is also a hairdresser. She also wanted a job where

she could be creative. Renee was stunned when she heard she

was a regional winner. She believes she would make a positive

Apprentice of the Year because she has put her heart and soul

into hairdressing. She loves her career, and will “keep fighting

until [she’s] on top”.


06

CENTRAL REGION (FINALIST)

Liam Northcott, Frenz

Liam Northcott is a final year apprentice at Frenz. His favourite

thing about hairdressing is making people feel fabulous about

themselves. There was never any doubt that Liam wanted to

be a hairdresser. Liam was extremely excited and surprised

when he found out he was a regional finalist. He believes he

was chosen because he is driven, loves what he does and he

is constantly learning.

CENTRAL REGION (FINALIST)

Stephanie Scott, Frenz

Stephanie Scott is a final year apprentice at Frenz. She loves

working with people and making them feel special. Stephanie

wanted a creative job where she could work with people, so

she knew hairdressing would be right for her. So how does

it feel to be a regional winner? She was shocked, excited,

and overwhelmed when she found out she was a regional

finalist. Stephanie believes she was selected because she is

a passionate and creative professional who works hard and

would be a positive role model.

NORTHERN-SOUTH REGION (WINNER)

Nadine Gratton, Ursula Harris

Nadine Gratton is a 3rd year apprentice at Ursula Harris.

Her favourite part of hairdressing is interacting with clients

and making them feel valued, although she says she has never

come across anything she didn’t enjoy. Nadine has always been

involved in the industry, so doing an apprenticeship was the

logical next step. She wouldn’t change her career for anything.

Nadine was over the moon when she found out she was a

regional apprentice. She says “it’s fantastic to put in so much

work and then find out it’s gotten somewhere”. Nadine believes

she would be an excellent role model as Apprentice of the Year

because she goes the extra mile and puts in lots of effort.

NORTHERN-SOUTH REGION (FINALIST)

Renee Spicer, Botticelli

Renee Spicer has just finished the third year of her

apprenticeship at Botticelli. She loves how creative hairdressing

is, and enjoys making people happy. Renee started out as a

salon assistant and from there got into hairdressing. She loved

it so much that she took on an apprenticeship. Renee is excited

to be a regional finalist. She was so excited, she says, that she

started jumping up and down. Her work colleagues are also

pleased for her. Renee believes she was selected because she

loves hairdressing and helping people. She gets involved in

everything and puts in 100%.


07

NORTHERN-SOUTH REGION (FINALIST)

Sarah Wright, Vogue Hair and Barbers

Sarah Wright is almost finished her barbering apprenticeship

with Vogue Hair and Barbers. Her favourite thing about

barbering has been learning about the history of barbering

and adding to her skill base (Sarah already has a hairdressing

qualification). Sarah has always wanted to work in the industry.

She decided to complete her barbering apprenticeship

because it is such a valuable skill to have. She also loves

hairdressing, however, particularly working with long hair.

Sarah is extremely excited to be a regional finalist. She did

not expect to get through again, having also been a regional

finalist last year. She believes she is truly dedicated, having

carried on studying throughout the Christchurch earthquakes.

She is highly focused, has achieved well in competitions like

WorldSkills, and is always willing to help other apprentices.

SOUTHERN-SOUTH REGION (FINALIST)

Nicola Wilkinson, Chocolatt Hairdressing

Nicola Wilkinson has just completed the third year of her

apprenticeship at Chocolatt in Wanaka. She loves everything

about hairdressing. Nicola was offered the opportunity to grow

a career in hairdressing. Always up for a challenge, Nicola took

on an apprenticeship and discovered she loved it. “It feels so

great to be a regional finalist,” Nicola says. She believes she was

chosen because she loves her job and wants to encourage

others to follow their passion. She believes she has the ability

to influence other apprentices.

SOUTHERN-SOUTH REGION (WINNER)

Nicole Clark, D’Or

Nicole Clark is a 2nd year apprentice at D’Or. She loves absolutely

everything about hairdressing and her apprenticeship. Nicole has

always wanted to be a hairdresser. She was told to go to University,

but after having a terrible experience at a hair salon, Nicole was

more determined than ever that she could do better. Nicole is

extremely excited to be a regional finalist. She believes she would

be a great Apprentice of the Year because she is a hard worker,

an “all-rounder”, and loves what she does.

SOUTHERN-SOUTH REGION (FINALIST)

Courtney Gaudion, DeVine Hair and Beauty

Courtney Gaudion is a 3rd year apprentice at DeVine Hair and

Beauty. She loves being able to make clients feel empowered

by transforming them inside and out. Courtney loves being

creative and helping clients, so hairdressing is perfect for her.

She loves watching her clients walk out beaming. Courtney

feels “honoured, stoked, and blessed” to be a regional finalist.

She believes she has worked hard and given it her best.

Courtney would love to see her support team acknowledged

and recognised for all their efforts. She wants to give back

to the community and be an inspiration to others.


08

Lisa Gill, Elise Hair Design

Lisa Gill is an apprentice at Elise Hair Design. She enjoys

working one-on-one with clients and doing long hair-up’s and

perms. Lisa was inspired to become a hairdresser by looking at

her grandmother’s hairdressing equipment. She wanted a job

where she could make customers feel good, and after several

challenges, she took up a hairdressing apprenticeship.

Lisa was “over the moon” when she found out she was a

finalist. Lisa believes she would be a positive Jasmine McBeth

Memorial Scholarship recipient because she has passion,

determination, and drive.

She has come such a long way, fighting against many challenges.

Lisa would love to have enough money to focus on hairdressing

only as she currently works multiple jobs in order to support her

hairdressing studies.

Julieanne Hartshorne is an apprentice at Hi-Tek Hair Studio.

She loves working one-on-one with clients and seeing how

happy she can make them. Julieanne hadn’t planned to

become a hairdresser. She was given the opportunity to

help out, and it wasn’t long before she was in love with the

trade. Julieanne was speechless when she found out she

was a finalist.

“I couldn’t believe it,” Julieanne says, “I’ve never entered

anything like this before, so being a finalist out of so many

is huge for me”.

Julieanne believes she would be a great Jasmine McBeth

Memorial Scholarship recipient because she gives 110% and is

truly dedicated. Julieanne took a ten year hiatus to care for her

parents and have kids, but she came back to the industry and

managed to complete all her remaining units (and there were

quite a few) in just three months! She has completed her finals

now and is looking into the next steps to expand her skills and

offer a wider range of services to her clientele. One day she

plans to go on to support upcoming apprentices to achieve

their dreams.

Sydonie Lockwood, Image Hair

Sydonie Lockwood started her training at Servilles and is

now an apprentice at Image Hair. Her favourite thing about

hairdressing is working with colour. Sydonie chose hairdressing

because of “the freedom to express my individuality and the

endless possibilities,” she says.

“I have worked extremely hard to be where I am today. I was

out of school at the age of fourteen due to my illness, and then

became utterly unmotivated about life. Hairdressing opened

my eyes to the world of art, fashion and creativity”.

Sydonie was totally shocked when she found out she was a

finalist. She believes she would be a great Jasmine McBeth

Memorial Scholarship recipient because it would be a “huge

thumbs up” that she did the right thing in choosing hairdressing

after her illness.

JASMINE MCBETH MEMORIAL SCHOLARSHIP Finalists

Julieanne Hartshorne, Hi-Tek hair Studio

09

Bettjemans

Bettjemans is a salon located in Auckland. They are one of our

finalists for Training Salon of the Year, and they also have finalists

in the Apprentice of the Year and Trainer of the Year Awards.

Phif Bettjeman, co-owner of the salon, says it is “amazing” to

be a finalist, and that it is nice to be acknowledged.

For Bettjemans, training is of utmost importance. Phif has been

attempting to hire a senior staff member since January, and

she described her frustration when encountering untrained

staff who could not perform necessary salon tasks. In contrast,

Bettjemans’ apprentices are thoroughly trained in every area.

At the beginning of each year, Bettjemans create a structured

training calendar. Their apprentices undergo off job training and

weekly sessions with a senior stylist according to this calendar.

The stylist that organises training is changed every week.

For Bettjemans, winning this award would endorse how effective

training is, not only for their salon, but for the industry as a whole.

TRAINING SALON OF THE YEAR Finalists

"For Bettjemans, winning this award would endorse how effective training is, not only for their salon, but for the industry as a whole."

10

Reds Hairdressing

Reds Hairdressing is a Wellington area salon, located in Pukerua

Bay, and one of our Training Salon of the Year finalists. This will

be the second time Reds has been a finalist, having won the

Award previously.

Diana Beaufort, head of Reds Hairdressing, says she was “really,

really happy” when she found out they were finalists. She was

initially unsure whether they were or not, but once she saw

the news on our Facebook announcement she was “happy

and relieved”.

“Our clients love our focus on training,” Diana says, “they know

our continuous training, and mentoring means our team won’t

get stuck in a rut and so neither will they. There is no such thing

as a boring client, only a boring hairdresser”.

Diana says the key to be a superior training salon is to know

what you want from your training plan. She says you should

get the whole team involved in training, be consistent with that

training, create a learning environment in the salon, and have

both rewards and consequences for achieving/not achieving

training goals.

Training is everything at Reds, and Diana says winning this

award would validate that approach and all the extra work

they’ve done in the last five years. She feels they have grown

as a salon since winning the award last time.

Mane Salon

Mane Salon is a central Wellington training salon. They are one

of three finalists for Training Salon of the Year.

“It’s so amazing to be a finalist. We are proud of the training

programme we’ve created at Mane, and it makes it all worth it,”

Janine Simons, owner of Mane, says. "We are a little different with

the way we train in our salon, so it's lovely to get into the finals –

it gives our approach approval”.

“Training is the cornerstone of what we do and the future of what

we do. The current generation are hungry for training, and we

have to address that,” Janine says. Training is also essential to her

personally, and she says it is necessary to always upskill as there

is always so much more to learn.

In the long term, Mane hopes to focus exclusively on training.

Currently, each trainee undergoes 17-20 hours a week of training.

They are also given salon performance targets and clients from

day one.

“To win would be amazing! It would validate the incredible team

at Mane and the vision of the Mane training academy,”

“They know our continuous training, and mentoring means our team won’t get stuck in a rut and so neither will they. There is no such thing as a boring client,

only a boring hairdresser."

11

Grant Bettjeman, Bettjemans

Grant Bettjeman is co-owner and trainer at Bettjemans

in Auckland.

Grant is thrilled to be a finalist. For Grant and Bettjemans,

winning this award would thoroughly endorse the importance

of training, and especially the importance of apprenticeships.

Apprentices and the training they undertake are extremely

important at Bettjemans. Co-owner, Phif Bettjeman, compared

them to “having a Master Builder build your house rather than

a regular hammer-hand”.

For Bettjemans, having apprentices is like having an in-salon

family. Training takes priority as employees do not grow

without training.

Seeing apprentices win competitions, become competent

and confident in front of clients, and go on to be accomplished

young hairdressers is of paramount importance to Grant.

And their training is clearly paying off, with their apprentices

doing well at the NZARH competitions and going on to be

regional finalists in the Apprentice of the Year.

Yvonne Jenkinson, Decadence of London

Yvonne Jenkinson is a trainer at Decadence in Napier.

Yvonne was “absolutely overwhelmed” when she found out she

was a finalist. Her favourite part of the process has been seeing

the references people wrote, saying she felt “truly humbled”.

Yvonne was an apprentice herself when she knew she wanted

to become a trainer. One day, a client came into the salon, and

Yvonne was told to go and cut their hair. Her trainer told her

she was not allowed to ask for help. Yvonne was out of her

depth, and the client left with a no. 1 all over instead of the flat-

top cut he wanted. Yvonne vowed to develop her skills and to

make sure no one else ever had to go through what she did.

“Nothing can compare to seeing the pride and excitement in a

trainee when they accomplish a task,” Yvonne says. “See them

grow, achieve, and move on to bigger things is everything”.

“I never ask anything from trainees except to have pride in

themselves and pass on their knowledge,” Yvonne says.

“Being nominated for the award is recognition that I’ve

achieved what I wanted to do”.

TRAINER OF THE YEAR Finalists

“I never ask anything from trainees except to have pride in themselves and pass on their knowledge."

12

Alta Koegelenberg, Waikato School of Hairdressing

Alta Koegelenberg is a tutor at the Waikato School of

Hairdressing in Hamilton.

Alta has always been involved with apprentices in the salon,

and she has always been passionate about teaching. She decided

she needed a new challenge, and so she took up tutoring.

Alta enjoys the ever changing aspects of her teaching and

is continually updating her delivery to suit the needs of her

students and clients in the training salon. By understanding

the changes in hair styles, techniques and technology, she

can stay current and bring that knowledge to our students.

“We’re changing lives [with tutoring]. It’s such a reward to see

students graduate at the end of the year, especially if you know

they’ve struggled”.

Alta was pretty excited when she found out she was a finalist,

and says it feels like she has achieved something already.

Alta says winning the overall award would be incredible

recognition of all her hard work.

Fiona Smith, Western Institute of Technology

Fiona Smith is a tutor at the Western Institute of Technology

in New Plymouth.

Fiona works as both a hairdresser and a tutor. This means she

can stay current in her tutoring approach, and also gives her the

opportunity to pass on her on job training to her students. It also

means she can empathise with her students – she knows what it’s

like to have to go into work after a long day of learning at tech.

Fiona loves learning from her students and well as helping

them grow. “Seeing their progress over the year they are with

me is so rewarding,” Fiona says.

And her tutoring methods are clearly paying off: Fiona has had

several apprentices do well in the Apprentice of the Year award,

including one finalist this year.

Fiona would love to win the overall award because it would be

recognition of all her efforts. “As a teacher, you do the best you

can,” she says, “but it’s great to receive recognition that what

you’re doing is right”.

TUTOR OF THE YEAR Finalists

Donna also enjoys helping the students onto the next stage

of their careers, helping them set goals and work towards the

ultimate goal of their National Certificate.

For Donna, winning the award would be “the biggest reward

for the years [she] has put into hairdressing education”. Donna

hopes that winning the award will give her the opportunity to help

other educators. She also hopes to continue her own education,

learning from others in the industry and giving back to them in turn.

Donna Bowman, Southern Institute of Technology

Donna Bowman is a tutor at the Southern Institute of Technology.

Donna has always loved training. She got her start in education

in a salon, and then continued to train apprentices in her own

salon later on. Donna loves that the industry and education

that supports it is continually evolving. “What could be better

than to have a whole classroom of students to nurture, and

pass on my knowledge and skills to?”

13

tutor of the year 2012

LYNETTE JOSEPHWe talk to Lynette Joseph about her experience as Tutor of the Year 2012.

When Lynette heard her name called at the 2012

Awards Ceremony, she couldn’t have been more

surprised. “I was absolutely over the moon. I was up

against so many amazing tutors whom I have so much respect

for. It was such a wonderful surprise”.

Lynette has since finished her role as Senior Tutor at the Bay

of Plenty Polytechnic, but that hasn’t made a difference to her

love of, and commitment to, tutoring and helping students to

succeed. She still has apprentices ringing her constantly, asking

for advice and support.

Lynette says this has been just one of many positive side

effects to winning Tutor of the Year. Students have increased

confidence in her and are more willing to ask for advice. It’s also

a terrific conversation starter. Many people have approached

Lynette to say how much they think she deserved the award.

And Lynette certainly did deserve it. Lynette has been tutoring

for eleven years, but she has been committed to a career in

tutoring for even longer. Lynette was completing her off job

training at Bay of Plenty Polytechnic when she decided to be a

tutor, having been inspired by her tutors and her training there.

Even though there were no opportunities right away, Lynette

still put herself through a course on Adult Learning, determined

to be a tutor. And she was in luck – not long after that a job

came up at Bay of Plenty Polytechnic, where Lynette had

originally trained. She had been working as a tutor since.

And it's still rewarding, even after eleven years.

Lynette still loves motivating students and encouraging them

with their work. It isn’t always easy keeping students motivated,

especially if there are personal issues. But from the biggest

challenges come the biggest successes. Getting those struggling

students through their courses and seeing them qualify has been

one of the most rewarding experiences for Lynette. “The students

inspire me, and I hope I can inspire them in return”.

This year, Lynette’s tutoring career has undergone some

changes. She is still passionate about tutoring and has

continued to provide support to students who ask, but she has

also taken on some new challenges. At the moment, Lynette

runs her own hairdressing salon, Bliss Hair Boutique and

has been spending her time this year growing her business.

Tutoring is always in the back of her mind, however – Lynette

hopes to take on apprentices at Bliss Hair Boutique, allowing

her to pursue her dream job, tutoring and training the

hairdressers of today.

LYNETTE’S TOP TEN TIPS FOR TUTORS

1. Be patient

2. Be passionate about the industry

3. Walk the talk – make sure you are actively involved in

the industry

4. Be encouraging

5. Be organised

6. Be approachable

7. Respect the student – their individuality, their beliefs

8. Be passionate about tutoring

9. Be prepared for every day in the classroom

10. Be creative in the classroom

Last year, Lynette’s passion for tutoring saw her named Tutor of the Year at the HITO Industry Awards. Since then, Lynette has been busy, opening her own hairdressing salon and expanding her tutoring expertise into the world of apprenticeships.

15

PASSION, VISION,

GOALS & A DREAM

As we enter the sixth year of this award, the Scholarship recipients and Jasmine’s family share their thoughts on the Jasmine McBeth Memorial Scholarship.

16

JASMINE MCBETH

The story and memory of Jasmine McBeth continues

to be an inspiration. Diagnosed with cancer when she

was ten, Jasmine nevertheless pursued her dream of

being a hairdresser. Despite being acutely ill for the next eight

and a half years, Jasmine never let her illness be an excuse,

always completing her assignments and persevering with her

qualification. She aimed to be the best, and to “live like there

is no tomorrow”. This was something that was a reality to

Jasmine. And her efforts were rewarded: in 2006 Jasmine

was awarded the HITO Apprentice of the Year Award.

She didn’t stop there. Jasmine completed her apprenticeship

and then moved on to studying business papers. Shortly before

she passed away, Jasmine revealed to her parents that she had

saved $28,000, hoping to open her own salon in the future.

Unfortunately, Jasmine was unable to fulfill this dream, but her

parents invested this money, using the profits from it to create

(in conjunction with HITO) the Jasmine McBeth Memorial

Scholarship.

The scholarship is aimed at helping hairdressing apprentices

with “an unrelenting passion, vision, goals, and a dream,” says

Denise. “Jasmine would love each recipient of this award

to be able to realise their dreams and become that famous

hairdresser [that Jasmine always said she was].”

Denise and Murray couldn’t be more pleased with the

recipients. They feel each of them has “been everything

Jasmine and ourselves stand for,” and “each and every one of

them has a unique story that deserves to be heard”. Denise and

Murray have met each recipient and say it gives them absolute

pleasure to see the “scholarship family” grow. They keep in

touch with each recipient.

The recipients themselves couldn’t be more grateful for the

support they have received. All our recipients say they have

achieved things they would never have otherwise achieved,

and gained confidence they never had before.

Louise Duncan, the 2009 recipient, says “the Jasmine McBeth

Scholarship gave me opportunities I would not otherwise have

had. It gave me the motivation to chase those opportunities

and believe in myself”. Louise was able to learn from industry

professionals at the Sydney Expo, and she now runs her

own salon thanks to the support and financial assistance the

scholarship gave her. Louise also hopes to offer the same

opportunity to another apprentice someday. She will always

be grateful to the McBeth family for giving her this chance.

Jasmine has been a real inspiration to each recipient.

Her experiences convinced all of the them to apply for

As the 2013 Industry Awards approach, we wanted to remind the industry and our finalists of the story behind one of our most prestigious awards, the Jasmine McBeth Memorial Scholarship. We spoke with Denise McBeth (Jasmine’s mum) about the story behind the award and

the impact on those who receive it.

17

the award, inspiring them to tell their own stories and pursue

their passion despite their hardships. As Marianna Brown

(2011 recipient and Apprentice of the Year 2012) says,

“Jasmine was such an inspiration. She never let anything get

in her way, so why should I?”

Kaleb Pritchard, 2012 recipient, felt the same, saying

“I was very shy, but Jasmine’s story made me feel like I should

get out there and not be shy any more”.

Our recipients each had a unique story to tell, just as Denise

McBeth said. They have survived serious illness, natural

disasters, and other life events that prevented them from

following their dreams. But they all persevered, working

through their obstacles and achieving their goals.

But, as Joel Hornell, the first scholarship recipient, says, it isn’t

about having the most tragic story. It's about love for the

industry and the desire to go the extra mile. His advice is

to show that commitment in the application.

Our other applicants agreed. They also reminded future

applicants to keep the meaning of the award in mind, and to

think about why they wanted to win the award. Above all they

agreed that applications should be honest and heartfelt. And if

they win, to represent the award to the best of their ability.

“Despite hardships, setbacks, and adversity, Jazz retained her

passion, vision, and goals for the industry. It was those qualities

that inspired her peers,” Denise says, “The award is not about

skill or academics but unrelenting passion, vision, goals, and

having a dream”.

“It makes us both proud that although Jasmine was only on

this earth for a very short time, she has changed so many

lives. Today she continues to shape our lives with her scissors

from above”.

Denise and Murray want to see these qualities, and embodying

Jasmine’s motto – “Live like there’s no tomorrow”, continue in

scholarship recipients for many years to come as they continue

to expand their scholarship family and honour Jasmine’s legacy.

MOANA RIDDELL, 2010 RECIPIENT

LOUISE DUNCAN, 2009 RECIPIENT

JOEL HORNELL, 2008 RECIPIENT


KALEB PRITCHARD, 2012 RECIPIENT

MARIANNA BROWN (RIGHT), 2011 RECIPIENT

18

Are you a HITO apprentice?

This is your chance to have your work published in an issue of Forma Magazine.

If you have photographic work that you are proud of, we want to know.

Give HITO a call on (04) 499 1180 to find out how to send your photographs in and have the opportunity to be published in Forma.


19

NADINE GRATTON, URSULA HARRIS HAIR

see your work in print

20

Name: Nadine Gratton

Salon: Ursula Harris Hair

Name of model: Juliette Perkins

Name of photographer: Aleisha Liebezeit

WHY DID YOU DECIDE TO DO A HAIRDRESSING APPRENTICESHIP?

From a very young age I have absolutely loved hairdressing;

it has always been a passion of mine. I love the diversity that

the industry has to offer and that I get to learn all my skills as

a hairdresser under one apprenticeship.

WHAT’S YOUR FAVOURITE PART OF BEING AN APPRENTICE?

My favourite part of being an apprentice has been the learning;

I thrive on the sense of accomplishment I gain every time I

master a new skill.

WHAT’S YOUR FAVOURITE PART OF DOING FASHION OR PHOTOGRAPHIC WORK?

My favourite part of doing photographic work is getting to

create something amazing and having it transformed into a

image that you then get to see in magazines, people’s websites,

on the internet etc.

WHAT ARE YOUR DREAMS AND ASPIRATIONS FOR YOUR CAREER IN HAIRDRESSING?

My dream would be to one day own my own successful salon and

be a recognised hairdresser in the New Zealand hair industry.

WHO INSPIRES YOU IN YOUR HAIRDRESSING CAREER, AND WHY DO THEY INSPIRE YOU?

Everyone that I work with inspires me; I have learnt from every

one of them and it has been great to see everyone’s different

take on things and then get to create your own take on it.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR?

This photographic work was for new marketing images for our

brand new Style Bar that we have recently launched in the salon.

WHAT WAS YOUR INSPIRATION?

My inspiration for these looks were from other Style Bars around

the world. I also looked at what suited the model and her look.

HOW DID YOU ACHIEVE THIS LOOK?

Curls: I curled the whole head, on the top section I over

directed the sections to get a bit of volume with the curl at the

roots, I then brushed all the curls out and dressed it out with a

tiny bit of serum and hairspray.

Straight: I used medium sections, starting at the nape and used

Cloud Nine straighteners to create a smooth sleek style. For the

finishing I ran a bit of serum though.

WHAT PRODUCTS DID YOU USE?

Redken Forceful 23, Redken Quick Tease, Redken All Soft Argan

Oil, Redken Wax Blast.

SPECIAL THANKS TO:

Salon: Ursula Harris, Makeup Artist: Emma Hollis

Photographer: Aleisha Liebezeit, Model: Juliette Perkins


21

RENEE LEE, CREATIONS HAIR DESIGN


22

Name: Renee Lee

Salon: Creations Hair Design, Taradale

Name of model: Zoe Harty

Name of photographer: Rebecca Scerri


As long as I can remember I’ve wanted to be a hairdresser.

It’s always been a passion of mine so it was only a matter of

time before I got an apprenticeship. I’m just so lucky to have

one at a young age.


Being constantly challenged, always learning and growing as

a stylist.


Being creative! Watching it all come together and knowing that

your vision is now in a live form for everyone to see.


I want to constantly push my creative boundaries. I see myself

doing hair for runway shows and photo shoots.


Sharon Blain! For her amazing, exceptional long hair work.


NZARH 2013 editorial stylist of the year.


My inspiration actually came from a Cloud Nine seminar I

attended this year. This one model in particular had curled then

backcombed hair. I really liked the texture and wanted to work

with that.


First I hair chalked the entire head in small sections of colour in

no particular order. I then curled the hair, backcombed most of

it, then pinned up the top to create height. I then created small

braids and twists around the whole head. I then completed the

look with a braid across the front.


Hair chalk. Heat defence. Angel dust volumising powder.

Hairspray.

SPECIAL THANKS TO:

Zoe Harty for being a wonderful model. Rebecca Scerri for the

photos. My awesome boss Nadine for letting me use the salon

and everyone at Creations Hair Design for all the support.


23

YAHNA PHAM, M>PHOSIS HAIR STUDIO


24

Name: Yahna Pham

Salon: M>phosis Hair Studio

Name of model: Kezia Taylor

Name of photographer: Lee Warren


I started with my first year full time at EIT because I had no

idea what I wanted to do with my life. After winning with my

hair up entry at the regional competitions in the pre-apprentice

category, I fell in love with competition work.

I had my sights set on the best salon in Hawke’s Bay which I knew

also competed, and managed to get an apprenticeship there!


I love how challenging it is. I also love the feeling you get when

you notice improvement in each hairdressing skill you learn.

There is so much to take in and it’s amazing how much you

can absorb when it’s something you enjoy.


Being given creative responsibility. The pressure that your work

will be captured forever in print. The rush of being on set and

seeing the end result. Also your work being represented on a

gorgeous model! You feel so proud.


I’d love to travel and do a lot more editorial work, runway

shows, and amazing competition work. I want to be known for

my hairdressing skills.


I’ve had a lot of people who inspired me throughout my

training. My first year tutor, Nicci Higgs sparked my excitement

for the industry. I also look up to the big names in hairdressing:

Mana Dave and Joey Scandizzo especially. I find so many

people inspiring.

All creative work is amazing, and I can find so much inspiration

just looking online or on YouTube. This world is full of so many

different styles of artistic creativity that make you think “Wow!

How did they get the hair to do that?”


The M>phosis 2013 collection.


We had a general theme/feel for our hair, which was inspired

by the colours of a sunset. I went with the vibrancy for the focal

point in the hair and chose a style which was runway inspired

with my addition of volume and flair.


I pre-lightened the mid-lengths to ensure the vibrancy of my

chosen colours.

Then I had to pre-set the top in U-pins overnight (the poor

model). After that I blow waved the hair forward and braided

the hair starting at the nape. I then secured all the hair at the

forehead and began backcombing and moulding the hair into

the sphere shape I wanted to achieve, leaving out random

strands in the centre.


Wella Perfect Setting, Shape Control Mousse and LOTS of

Superset Hairspray.

SPECIAL THANKS TO:

Natasha Bird (owner/director of M>phosis) for giving me so

many opportunities. Lee Warren – the excellent photographer

and Kezia Taylor – the gorgeous and patient model.


25

around the world with emily

EMILY SCHIPPERWe talk to Emily Schipper about travelling as a hairdresser.

AN EXAMPLE OF EMILY'S MENS HAIRDRESSING

26

The last few years have been a whirlwind for Emily Schipper. HITO caught up with Emily after she returned home to New Zealand from her overseas visit to London.

From regional finalist for Apprentice of the Year in

2009, finalist in the Hairdresser in Training Photographic

Competition, all the while completing the final year of

her apprenticeship, Emily has been a busy lady.

In 2010, she competed in WorldSkills coming joint first in

her region. Then in 2011 she made her way to London to

experience the international world of hairdressing.

Emily’s competition experience helped create a well-rounded

hairdresser. Along with her training experience, taking part in

WorldSkills, helped her perfect her presentation skills, while the

Awards gave her plenty of experience with the business side

of hairdressing. Together this gave her the opportunity to

attend workshops and meet prominent names in the business.

This confidence boost helped to her realise what she had to

offer hairdressing. Then she was off to London.

In London, Emily worked at Rush Hair Salon where she

improved her hairdressing skills and grew as a person.

She travelled around Europe visiting France, Italy, Holland,

and Ibiza and also got to experience life on the other side

of the camera, doing some modeling.

“I grew so much, both personally and professionally,” Emily

says, “I wouldn’t take it back for anything”.

“Working in London was truly inspirational. The location, the

music, and the different fashions really helped me. It was

fascinating to see the difference in style from New Zealand

to London, especially amongst different groups of people”.

Her travelling also paid off personally, for her colleagues and

her clients.

Her personal experiences in London have helped with her

job search in Wellington. Many salons are excited to have her

interview with them, including one salon in particular who were

not even hiring, but upon receiving Emily’s CV asked her to

come in for an interview as soon as possible.

Her co-workers also benefited from Emily’s travels. Emily spent

time training apprentices at Rush and she has been able to

use this experience in New Zealand, spending two and a half

months training apprentices for competition work in her home

town of Wanganui after returning to New Zealand. All the

apprentices she trained did well in the competition, and all were

personally happy with the work they had achieved, which was

Emily’s ideal outcome. Emily’s clients are also benefiting from

her time at Rush.

“Working at Rush really refined my customer service skills. It made

me realise how vital a part of the salon it is. I got to experience the

client’s journey. From the first time I walked in the door to my last

“I grew so much, both personally and professionally. I wouldn’t take it back for anything."

27

day on the job, I worked with clients to provide them the whole

package and develop their hair and style”.

Giving a client “the complete package” meant focusing on the

customer from the moment they walked in the door. At Rush,

stylists were notified when the client arrived and had two minutes

to greet the client. Throughout their visit, this customer focus had

to continue.

She learned to use welcoming body language at all times; make

eye contact, never cross your arms, always smile, and to speak

to the client face-to-face as much as possible (not through the

mirror). Emily always made sure that the client was aware of

both what they were getting and what they were not getting

from their appointment.

Her time in London was successful because she had a solid

training foundation. Before leaving, Emily completed her

apprenticeship at Hair Technique in Wanganui and qualified

with a National Certificate in Hairdressing (Level 4) and her

International Certificate.

Gaining your ipsn means your National Certificate in

Hairdressing (Level 4) can now be recognised internationally.

Anyone who gains this certificate will have their qualification

recognised not only in New Zealand, but also in Canada,

Australia, Hong Kong, and Japan.

Salons were impressed with her qualification, even though the

UK is not part of the IPSN family. IPSN is worth having. Emily

also believes that doing her apprenticeship in New Zealand

helped her prepare for working in a salon overseas. According

to Emily, the training her colleagues underwent in the United

Kingdom was decidedly different to Emily’s apprenticeship in

New Zealand. Emily feels that training in New Zealand is both

broader and more in-depth than training in the UK. This gave

her a variety of skills (including the ability to do perms and hair-

ups – Emily was the only hairdresser at Rush who did these)

that she is highly competent at performing.

Emily has started a new job in Wellington soon and looks forward

to seeing where that takes her. Like always, she is observing

and experiencing the world around her, using it to build on her

hairdressing skills. She is looking forward to moving in to the next

step in her hairdressing career, and experiencing all the challenges

that will bring, whatever they may be.

INTERESTED IN APPLYING FOR YOUR IPSN? VISIT THE HITO WEBSITE AND DOWNLOAD AN APPLICATION FORM.

GOT ANY QUESTIONS? EMAIL US AT [email protected] OR CALL (04) 499 1180.

EMILY'S PERM WORK AT RUSH

EMILY SHOWS HER HAIR-UP SKILLS AT RUSH

EMILY'S WORK AT RUSH

“Working at Rush really refined my customer service skills. It made me realise how vital a part of the salon it is. I got to experience the client’s journey."


28

beauty awards 2013

We talk to the winners of the 2013 Beauty Awards about their experience.

30

"It’s not always about the best grades. You really want the judges to understand your realness and genuine passion."

We spoke to some of the Award winners, and they

were all extremely excited about winning the awards,

using words such as “fantastic”, “a total surprise”,

and “surreal” to describe their feelings when their names

were announced. Every winner felt truly privileged to be

acknowledged for their hard work in the industry.

And the praise didn’t stop with the Awards ceremony. Every

winner we spoke to said they have also received praise and

strong feedback from their clients and co-workers. It has also

been good for business, providing a talking point for clients and

drawing in new clients. Kowhai Linnell, who took out the award

for Best Therapist, joked that she could start a floristry business

with all the bouquets she’s received.

For these winners, the future looks bright. They have gone

on to new jobs, gained confidence and motivation, and taken

the opportunity to improve their businesses. Juve in Gisborne

is planning to enter a series of new awards, having seen the

impact just winning the Best Salon/Clinic Award has had.

Chrysalis Browns Bay is looking forward to using their marketing

package to increase revenue and maximise exposure.

But it’s not just the salons, their staff, and their clients who

benefit from these awards. Each of the winners was more

than happy to provide some advice for anyone looking to enter

the awards in the future.

For Chrysalis Browns Bay (Best New Business) and Juve in

Gisborne (Best Salon/Clinic) the most important thing is to have

strong policies and procedures. They also reinforced the idea of

having a vision for the salon, and of having a strong team who

fully support that vision. Juve also emphasised the importance

of knowing your products and giving your clients the best

possible service.

“I have to know the ingredients of every product and how it

works,” Sally, owner of Juve, says, “I won’t use a product if I

don’t believe in it”.

For Nicole Hamlin, who won Best Student, the most crucial

thing is making sure the judges know who you are. “It’s not

always about the best grades,” she says, “You really want the

judges to understand your realness and genuine passion”.

The evening's ultimate award, the Contribution to the Beauty

Industry Award, went to Noel Turner and Don Kendall for their

"significant contribution to the development of the beauty

industry". Don has been active in the industry for over 40 years,

and he and Noel felt they could offer a high level of beauty

In July this year, the New Zealand Beauty Industry Awards took place at the Pullman Hotel in Auckland. Awards were given for Best New Clinic/Salon, Best Therapist, Best New Business, Salon/Clinic Marketing Excellence, and Best Student. Runners-up in each

category were celebrated, with an award also given for Contribution to the Industry.

NEW ZEALAND BEAUTY INDUSTRY AWARDS DINNER

31

therapy training that was not present in the South Island or

Christchurch at that time. In 1985, they opened the National

School of Aesthetics in Christchurch, and, throughout the 28+

years the school has been operating, they have actively played

day-to-day roles in both the educational and operational aspects

at NaSA. Over the nearly three decades Noel and Don have run

NaSA, they have helped qualify around two thousand beauty

therapists, nail technicians and spa therapists to a high standard.

One of the largest challenges they have faced in recent

times was the 2010 and 2011 Canterbury earthquakes, which

eventually saw NaSA's campus red-stickered and the school

lose 95% or more of its belongings. Don continued to oversee

classes and education from two separate temporary campuses

while Noel led the search for new premises and rebuilt NaSA

from scratch, costing a total of half a million dollars, half

of which was from insurance payouts. In their acceptance

speeches, both Noel and Don thanked the NaSA team, NaSA

students, NaSA graduates, clinics, suppliers, the Association,

and ITEC and CIDESCO for sticking by NaSA in its darkest

hours, and especially the New Zealand-wide beauty therapy

industry, which did so much and overwhelmingly supported

the Canterbury region during its time of need. They were also

extremely honoured to have their hard work and dedication

to the industry honoured by their peers. Noel and Don remain

committed to developing high-quality South Island beauty

therapists, nail technicians and spa therapists through NaSA

for the foreseeable future.

Simon Gillson, Coordinator of the Awards, said they were “highly

successful”. Dominic Bowden as MC and talented troupes of circus

performers provided entertainment for the evening. The evening

was “spectacularly festive” overall, celebrating both “young talents

and experience beauty professionals and their contributions to

the industry”.

Well done to all the winners. No doubt all of them will continue

to do marvellous things well into the future.

KOWHAI LINNELL HOLDING HER BEAUTY THERAPIST

OF THE YEAR AWARD

DON KENDALL AND NOEL TURNER AWARD FOR CONTRIBUTION

TO THE INDUSTRY

JUVE IN GISBORNE WITH THEIR BEST CLINIC AWARDCHRYSALIS BROWNS BAY HOLDING THEIR BEST NEW BUSINESS AWARD

NICOLE HAMLIN WITH HER BEST STUDENT AWARD


32

PHONE 04 499 1180

EMAIL [email protected]

WEB WWW.HITO.ORG.NZ

FIND OUT WHY A CAREER IN

HAIRDRESSING STARTS WITH A HITO

APPRENTICESHIP

33

MENTORING FOR SUCCESSWant your business to be the best it can be? Top business owners in New Zealand and official studies

agree that by far the best way to do this is through mentoring.

As well as training, qualifying, and gaining practical

experience, mentoring programmes are quickly proving

their worth as a top method of ensuring success in

the salon. From north to south, salon owners are singing the

praises of their mentoring strategy, and their results are backed

up by research.

You can implement a mentoring schemes in several ways.

What’s important is using a method that works for you, your

staff, and your business. Figure that out and you’ll be surprised

at the difference it makes.

One salon that is having success with a mentoring scheme

is Reds Hairdressing in Pukerua Bay. Reds have a strong

reputation for training in all areas, and they’re always working

on this, using their mentoring scheme to keep their employees

constantly learning and constantly engaged.

Over the past five years, Reds has developed a mentoring scheme

that works for them, and that produces the results they want

in their salon. At Reds, someone who is one step ahead in the

programme mentors the newer apprentice. For example, someone

who moves from colouring duties will mentor the person on basin

duties on how to do the best job possible. Similarly, the person

moving from the basin role will in turn mentor the person moving

from the shampooing role to the best of their ability.

This mentoring scheme offers apprentices a clear and structured

career path. It involves everyone to be part of the training progress.

The apprentice will feel secure and the salon will perform smoothly.

“When you are training you need to be precise with your

techniques and instructions. I find that this benefits the skill

level for both trainer and trainee.” Diana Beaufort, head of

training at Reds, elaborates.

34

Mentoring benefits the mentor and the apprentice. Diana has

noticed that her mentors feel empowered and that they develop

a strong sense of responsibility. The rest of the team benefit from

mentoring because the salon runs smoothly.

Another salon seeing enormous success with mentoring is

HQ Hair by Design in New Plymouth. Founded by Lyndsay

Loveridge, HQ has a reputation for strong training, having won

several awards in the area. Cheryl Findlay, the current co-owner,

says HQ has had a mentoring scheme in place for as long as

she can remember.

Over the years, Cheryl says she has seen many benefits from

the mentoring scheme. It has positive effects on apprentices

and the whole salon environment. It creates a congenial culture

based on the bonds between mentor and apprentice.

SO WHAT CAN YOU DO TO IMPLEMENT A MENTORING SCHEME?

A key aspect of mentoring is setting clear goals. Reds are a

perfect example. The purpose is to teach a role with its own

rules and tasks.

You should also make sure that each apprentice and their

mentor have regular meetings to ensure that goals are met

and to discuss concerns. This offers structure for the learner

and business - working these meetings into the workplace to

ensure that it runs smoothly.

Cheryl Findlay has direct experience with this mentoring method.

At HQ, mentors assist apprentices set up their training schedule

for the year. They help record what training is on, explain to

them what they need and when, and plan for off-job-training

and assessment dates to keep the apprentice organised.

“It’s a great way to see growth in skill and to track results

for all,” Cheryl says. “It also gives the apprentice a voice.

Mentors and apprentices have weekly one on one meetings.

The apprentices enjoy these as the mentor can focus solely

on them and task at hand. Mentoring also creates a framework

for constructive criticism through praise.”

Cheryl also has some inspiring advice on mentoring. “When

putting an apprentice with a mentor we try to get the match

right with similar tastes and personalities – like-attracts-like as

the saying goes” Cheryl says.

Making sure the pair work well together both personally and

professionally is essential because mentoring is helping the

apprentice with both practical and social skills.

It helps to pair with a mentor who is slightly more advanced.

Mentoring is not about authority. The apprentice will be more

comfortable with someone closer in skill and position. There

should still be respect but both parties have to be comfortable

for the relationship to work.

Diana and Cheryl agree that the benefits of a mentoring

scheme are clear. They are seeing an improved rate of

qualification completions, a stronger learning culture, improved

staff loyalty, and a competitive advantage over other salons.

“When one of our top stylists left to travel we were able to

progress a newly qualified stylist into her position,” Diana says.

“The stylist who was leaving was responsible for her training

and mentoring and made sure she was ready for the challenge.

She now has a full column with an average retention rate of

80%, which is excellent.”

And Cheryl agrees. “I thoroughly recommend mentoring,”

she says, “it's a worthwhile investment for all”.

SO LET’S REVIEW WHAT WE KNOW

• Trytomatchtherightmentorwiththerightapprentice

• Mentoringshouldbenefitthementorandtheapprentice

• Beprecisewheninstructing

• Setclearandunambiguousgoals

• Haveweeklymeetingsaboutgoalsanddiscussconcerns

• Mentoringconversationsshouldalwaysbepositive

• Mentoringshouldofferaclearandstructuredlearningpath

• It’sessentialthatbothpartiesarecomfortable

A formal mentoring scheme can offer a business:

• Improvedapprenticeconfidence

• Improvedqualificationcompletions

• Improvedstaffloyalty

• Createastronglysupportiveandlearningorientedsalon

culture

• Aprofitableandcompetitiveadvantageoverothersalons.

With advantages like that, there’s no question about it: every

business should have a mentoring scheme in place.

WHAT DOES YOUR BUSINESS MENTORING SCHEME LOOK LIKE? HAVE YOU HAD SUCCESS IN DEVELOPING A COMPREHENSIVE MENTORING SCHEME THAT IF PAYING DIVIDENDS?

SHARE YOUR STORY AND SUCCESSES WITH US. CALL FIONA ON (04) 499 1180 AND WE COULD FEATURE YOU IN THE NEXT ISSUE OF FORMA.

35

morgan and morgan

JENNIFER MORGANJennifer Morgan (one half of Morgan and Morgan) and apprentice Samantha Morris talk

about training at Morgan and Morgan

36

Jennifer Morgan has been in the industry nearly thirty

years and has been training and educating for twenty-

five years. Over that time, Jennifer has worked in various

training roles, culminating in her current role as co-owner of

Morgan and Morgan.

It all started when Jennifer signed on as an apprentice at

Rodney Wayne. She eventually took up a teaching position

at the Rodney Wayne School of Hairdressing, teaching ‘pre-

apprenticeship’ there for 12 months. She then went to on work

as an associate educator for Redken and then moved to L’Oreal,

working her way up to National Technical Manager there.

“Education has been as big a part of my career as the hairdressing

skills,” Jennifer says.

Her commitment to education and training has only continued.

Having worked for Redken and L’Oreal in the past, Jennifer now

works as a platform artist for Schwarzkopf. And, of course, she

co-owns salon Morgan and Morgan, which has an intensive

training programme.

Jennifer’s experience as a colourist meant she was passionate

about “increasing the technical and creative standards for

colour work in New Zealand”. Jennifer hopes to implement

these standards at Morgan and Morgan and in salons across

the country. Her role with Schwarzkopf helps her with this,

seeing her travel around New Zealand developing the colour

skills of salon teams.

At Morgan and Morgan, the salon operates on a “specialist

department model”. This means that team members train in

the specific skill they have an affinity with – colouring or cutting.

It was this training model that made the apprentice Samantha

Morris choose Morgan and Morgan for her training. She has

always wanted to specialise in colour, and Morgan and Morgan

gave her the opportunity to do this. Working there has also

inspired Samantha to train others. She hopes to learn more

about Jennifer’s role as an educator at Schwarzkopf and to

work with her in that area.

This relationship is beneficial for both parties. Morgan and

Morgan enjoy having apprentices, saying they bring “an

amazing amount of energy and enthusiasm to the salon”.

When you train someone from the beginning, Jennifer says,

they end up like family, and that relationship can last a lifetime.

They also find training apprentices to be much easier than

training students from a training provider. Taking on an

apprentice from the start means they can train them to the

standard required by Morgan and Morgan, giving them a

“consistent service standard”. Students from training providers

learn the basics, which works for a smaller salon, but for a

Morgan and Morgan have a strong focus on training. We talked to Jennifer Morgan (owner) and Samantha Morris (apprentice) about why training is crucial to them, and how it works at Morgan and Morgan.

THE MAIN SALON

37

"The quest is always and unrelentingly working every day to do things better than the day before, the client before, the colour, the haircut before. For this

to work, our team have to have an equal commitment to excellence.”

RECEPTION AT MORGAN AND MORGAN

SAMANTHA MORRIS AT WORK


38

large salon with a training focus like Morgan and Morgan,

apprentices work much better.

Samantha particularly enjoys this ‘hands-on’ aspect of her

training. You learn much more by talking to clients, and she

loves working and learning at the same time. As part of the

Morgan and Morgan team, Samantha also has weekly sessions

with their Training Manager. Samantha also works with the

Floor Manager, who works with team members to achieve

their financial targets.

It is not only apprentices who train with Morgan and Morgan.

Each team member undergoes training, following their own

individual training plans.

After an annual staff review, each member is given a six-

month training plan based on their expertise and experience.

As training progresses this plan is reviewed. At the end of the

six month period, a plan for the next six months is rolled out.

The team are constantly training, and they always know what

training is ahead of them. Everyone is involved in this training,

with senior staff members often helping to train junior ones.

“Without training the salon is never going to progress,” Jennifer

says. “Whether it is fine-tuning skills, fashion updates or apprentice

training, everyone at every level is motivated by a strong in-house

training programme”.

“We cannot and will not settle for mediocre. Excellence, to us,

is a journey with no destination. There is no point at which we

will say "we have arrived", we can stop now. The quest is always

and unrelentingly working every day to do things better than

the day before, the client before, the colour, the haircut before.

For this to work, our team have to have an equal commitment

to excellence.”

The last few years have been challenging, but Morgan

and Morgan hope to continue this vision well into the future.

They want to grow the business to its full potential, and support

as many careers as they possibly can. Jennifer herself hopes

to expand her training presence within New Zealand and

possibly overseas.

Training is also the future for Samantha. She hopes to continue

working and training at Morgan and Morgan and with Jennifer,

learning about her role as an educator with Schwarzkopf.

“I would be so proud if our legacy, as a business, was that staff

that we have trained have gone on to make a difference in the

industry. If we can say that 'we taught them something good',

at the end of the day that is all the reward we need.”

"Excellence is not a destination – it's the journey."

THE UNIQUE HAIR SPAHOME HAIRCARE

AND STYLING FOR CLIENTS

PRIVATE CUTTING BARS

39

Frana started working at Ripe when she was 12, working

on Saturdays and in the holidays. She then went on to

do hairdressing Gateway through her high school, which

she says gave her “the bug” of wanting to do an apprenticeship.

She appreciates the great industry background Gateway gave

her. Her Gateway employer took her on as an apprentice, and

the rest was history.

Frana loves being able to interact with so many different people as

a hairdresser, and she looks forward to travelling and experiencing

more of the industry once she finishes her apprenticeship.

“I appreciate my apprenticeship - it’s gold to me, and I feel

honoured to be completing one. I am so grateful for the

support given from my employer, tutors and the HITO staff.

Knowing that they all want to help me to succeed in something

that I am passionate about means everything to me.”

“I chose an apprenticeship because of that support. It’s such

an intense process over many years, so you really need that

support. An apprenticeship is a great way to learn, grow and

succeed with a qualified employer.”

“I love the fact that every day is different, and I can come into

the salon and have many tasks to tackle and learn. My training

record book is my secret; I look in it every day. It drives me to

keep moving forward, collecting evidence and seeing how far

I have come from previous years. I often share it with my clients

so they can see my achievements and future goals.”

“I wouldn't promote anything more than completing an

apprenticeship, for anyone, any age. You get so much out of

the growth and success you achieve throughout the process,

and you are constantly having to and wanting to achieve more.

Your support system is beyond anything else. You get to learn

at course and put into practice what you have learnt at the

salon, where you then have a qualified employer to help prefect

your skills further. You also have HITO staff guiding you on the

right track with regular meetings.”

“Apprenticeships suit everyone, it has a little bit of everything.

It’s helping me to get where I want to be in life.”

“I couldn't be happier then where I am now thanks to the

support of HITO.”

FRANA EVANS (LEFT) AND HER MODEL FOR HOW TO BE A HAIRDRESSER (RIGHT)

Frana Evans is a hairdressing apprentice at Ripe Hairdressing in Auckland and is nearly finished her second year. She has been involved in hairdressing for a long time.

I LOVE MY HAIRDRESSING APPRENTICESHIP

I MY APPRENTICESHIP

40

Kate was inspired to become a hairdresser by her

friend’s mum, who is a hairdresser. She loves how

creative hairdressing is, and she also loves how much

extra training she gets from her salon. After she finishes her

apprenticeship, Kate wants to do the Advanced Colouring

course and get her name out into the world. She is thinking

about travelling later in her career.

“I love my apprenticeship because I know it's the beginning of

my future and that every step I take is towards my career!”

“Every week once a week for a day I get to go to course and

learn about so much, gaining more knowledge and being able

to do lots of practical things. To work at the same time as doing

my training is amazing, as I can use the knowledge from course

at work. I never stop learning new things.”

“I chose to do an apprenticeship as I want to get qualified and

learn to the best of my ability. I want to be ready for my future

as a hairdresser. I also love being creative and making others

feel good and look good! An apprenticeship is fantastic as you

study and work at the same time - it doesn't matter if you’re at

course or at work you learn so much each day - it never stops!”

“You make new friends along the way and become more

confident as you learn about new things. My favourite thing to

do each day is to go into work, do a client’s hair and make them

feel amazing because when your hair looks fabulous you feel

even better. I like seeing them out of the salon and they have

a big smile and you just know that they feel happy and that

you’ve actually made their day better.”

“A little bit of advice for someone who is looking to take up a

hairdressing apprenticeship is to just “do it”.

“It's an amazing opportunity, and it’s the beginning of your future

career. Don't take it for granted as it’s a lot of work and study but if

you want a bright future it's totally worth it. It isn't all hard work and

study, it's also fun, and there isn't a day you won't enjoy, especially

if you love to learn new things each day like me. Every day is a

new day and every day you learn something new.”

“Work to your best and enjoy.”

KATE MILLER (SECOND FROM THE LEFT) AND HER COLLEAGUES AT THE HAIR EXPO AWARDS 2013

Kate Miller is a first year hairdressing apprentice at Hair Art & Beauty in St Albans, Christchurch.


I MY APPRENTICESHIP

41

Nik never really planned to be a hairdresser. She was

offered the opportunity to try hairdressing, so, always

up for a challenge, Nik gave it a go. She loved it.

And it’s clearly working out for her: Nik entered our

Apprentice of the Year competition this year, and was

a regional finalist.

“I'm a bit of a geek really. When I start something I want to

know everything about it, and how it all works. Doing an

Apprenticeship gave me the best of both worlds, going to

tech to learn all the theory and an overview of the practical

elements, and working full time in Salon to perfect those

practical skills in a real life environment.”

“The other benefit of doing an apprenticeship is that you are

getting paid while you learn, And HITO pays a portion of your

course fees which makes learning a lot more manageable.”

“I love that I now get to chat and be with people all day while

being confident in giving them a great service, so they leave

feeling a bit special.”

“My Trainer Trudie Van Cruthers is my inspiration. She is who

has taught me and given me strong foundations, I can't thank

her enough.”

“If you’re looking to do an apprenticeship, GO FOR IT!!! Your

HITO rep is there to support you, and HITO gives you people

to support you through any rough patches, and celebrate the

awesome stuff too!”

NIK WILKINSON

Nik Wilkinson from Chocolatt Hairdressing, Wanaka (Used to be at Tu Meke in Cromwell), has just completed the third year of her apprenticeship at Chocolatt in Wanaka. She loves everything about hairdressing.


I MY APPRENTICESHIP

42

After spending his first year at a training institute, Teagan

met his current boss at a photo-shoot and started an

apprenticeship at Pure Hair soon after.

His favourite thing about hairdressing is being able to meet

lots of different people. He also loves being able to change

someone’s look so drastically by restyling their hair.

Once he finishes his apprenticeship, Teagan plans to do

a qualification in either running a small business or in

photography and then work for a product company.

“Straight out of school and into a training institute, I knew

this industry was for me and I love it! Hard work doesn't go

unnoticed that’s for sure. Within the first six months of my full

time study I was doing work experience in 3 salons and had

landed myself an assistant job. Assisting was so great I knew I

wanted to be on the floor, doing my own clients.”

“I remember meeting my current boss (Kelly) and saying to

myself, “If I don't work for her, I don't want to be in a salon”.

Luckily for me, about a year later I started part time at Pure Hair

and never looked back. Even better, three months after that I

was offered a full time position as an apprentice to finish my

last two years of training.”

“I love training by apprenticeship. You get to build your own

clientele from day one in the salon, meet all kinds of people,

and do training with product companies as well.”

“I'd say the highlight of my career so far, with a little help from

my boss, was making it to Industry earlier in the year and

getting to work alongside Lorna Evans, Mana Dave, Rodney

Cutler, and many others.”

“My advice for someone trying to get into an apprenticeship

role is to put yourself out there!! Don't be afraid to volunteer

time for experience, and make the salon wish you were there

every minute you’re not. This industry is all about hard work

and standing out.”

TEAGAN STEED

Teagan is a third year apprentice at Pure Hair in Napier.


I MY APPRENTICESHIP

43

Your career in barbering

starts hereFind out how a barbering apprenticeship can set you up for life. Let HITO help you

to get qualified, get real industry experience, and get paid while you learn.

44

WHY SHOULD I CHOOSE BARBERING?

Are you creative? Do you like chatting with all kinds of people?

Do you have an eye for detail and a keen interest in hair and

fashion? Becoming a qualified barber could be perfect for you.

Barbering is a fun, fast-paced creative job that lets you meet

all kinds of people. You have creative responsibility, your own

clients AND you even get paid to learn on the job. Once you

gain your National Certificate in Barbering you can do all kinds

of things, like:

• Beabarberanywhere

• Ownormanageabarbershop

• Trainfutureapprentices

• Workinfilm,TV,magazinesorfashionshows

• Workoverseas.

There are so many cool places you could end up with a career

in barbering. HITO is here to help you with the first steps.

WHAT IS A HITO BARBERING APPRENTICESHIP?

An apprenticeship is the best way to become a qualified barber.

You learn in a real barber shop, with real people as your models.

Plus, you earn as you learn so you’ll avoid racking up a huge

student loan as with other courses.

To complete an apprenticeship you enter into a formal training

agreement between you and your employer – a barber that’s

qualified to train apprentices.

You will also attend training at a training provider. We manage

this training and your training in the barber shop, so if you have

any problems or questions you can come to HITO.

WHAT ARE THE BENEFITS OF A APPRENTICESHIP?

• YougainaNZQANationalCertificate,recognisedbothhere

and overseas

• Youarepaidtolearn–HITO cover 75% of your fees.

• Youavoidahugestudentloandebt

• You’llgettaughtbyexperts

• Youlearnusingreallifemodels

• You’relearningfromreallifecustomers

• YougetsupportfromHITOallthewaythroughyourtraining.

"There are so many cool places you could end up with a career in barbering. HITO is here to help you with the first steps."

45

HOW DOES THE APPRENTICESHIP SYSTEM WORK?

Once you’ve secured an apprenticeship at a barber shop, your

mentor or trainer will teach you the skills that you need to

know. We will arrange for these skills to be assessed. Because

the qualification is skill based, the harder you work to learn

each skill, the sooner you’ll become a qualified barber.

HITO’s role in your training is to make sure everything runs

smoothly. We check that you’re learning all the things you need

to gain your qualification, and helping you to set goals for what

you want to achieve. We also pay for approximately 75% of

your off-job training fees – that means no huge student loan

to worry about!

HITO

HITO sets the standards and

monitors your training

YOU

QUALIFIED BARBERING CAREER

Once completed you can continue

to work in the barber shop or

anywhere in the world

TRAINING PROVIDER

You get off-job training and

assessment of your skills

BARBER SHOP

You are employed by a barber and

receive hands on training from them


46

WEBSITE WWW.HITO.ORG.NZ | EMAIL [email protected]

SO HOW DO I GET STARTED?

To start you out on your career you’ll need to find a barbershop

that’s willing to take you on as an apprentice. You may find a

list of apprenticeships up for grabs on the HITO website at

www.hito.org.nz.

You might also need to go out and actually find a barber

yourself. You’ll need to show your commitment to the

barbershop, so that the employer knows you’re enthusiastic

and dedicated to their barbering business. After all, they’re

going to be investing a lot of time and money in you. But you’ll

also want to be sure that it’s the right environment for you!

So take some time to get a feel for the barbershop vibe.

Before you start out go to our website at www.hito.org.nz

for more information, or call us on (04) 499 1180.

We’ll get you signed up with a HITO Sales and Liaison Manager

who’ll support you the whole way through your training.

WHAT ELSE DO I NEED?

Aside from a friendly personality, creativity, and a keen interest

in fashion and hair trends (including keeping yourself looking

fashion forward), you’ll also need at least three years’ secondary

and/or tertiary education.

A good level of mathematics, art, English and communication

skills are important too. You may already have some of these

key skills and units from your NCEA.

Oh, and you’ll need the motivation and desire to launch your

career! If you’re dedicated to becoming a barber there are so

many cool places this can take you.

"Aside from a friendly personality, creativity, and a keen interest in fashion and hair trends (including keeping yourself looking fashion forward), you’ll also need at

least three years’ secondary and/or tertiary education."

47

ARE YOU ACTUALLY INVESTED?An important message to every employer is “Be ahead of today and plan for tomorrow”. One way is to create a staff continuity plan.

Lyndsay Loveridge puts it plain and simple.

A staff continuity plan is about staffing: staffing levels,

numbers, and the proportion of skilled/senior staff to

trainees in the different levels/years of their training.

It is about using marketing to increase your client numbers.

There is always natural attrition of clients, even when a salon

appears to have that ‘Midas touch’.

People leave for reasons of their own, and it is necessary to have

a client contingency plan in place. Make sure you have client

numbers factored into your KPI’s (key performance indicators)

for each employee, be they a senior stylist or a trainee (who of

course will have a sliding scale upwards for their client numbers).

SO HOW DO YOU FIGURE OUT THE NUMBER OF CLIENTS REQUIRED TO BE PRODUCTIVE?

There is no easy answer, but you might want to explore this simple

equation. You can then personalise it for your needs to help you

decide how many clients you should have per employee:

1) Take your salon average time per client e.g. 45 minutes

per client

2) Work out the minutes worked by the stylist e.g. 25 hours

60 minutes X 25 hours = 1500 minutes

(remember to include time for breaks)

3) Now divide the total minutes by 45 minutes per client

– this assumes 100% productivity

1500 minutes / 45 minutes per client = 33 clients

4) The final piece of the puzzle is to determine what a reasonable

productivity expectation is. This is never static and needs to be

considered on a case by case basis. For this exercise, a senior

stylist could be expected to maintain 85% productivity.

33 clients x 0.85 = approximately 28 clients.

An additional step is to look at the overall picture of the number

of client visits per year.

When you factor this in, you will see the client base potential

for that stylist.

Now do the same exercise with every employee (including yourself)

and you will have the client base expectations of your salon.

LYNDSAY LOVERIDGE ON CREATING A STAFFING INVESTMENT PLAN

48

A SALON IS ONLY AS STRONG AS THE STAFF IT EMPLOYS.

Each salon has different needs, but there are some things each

business will have in common. For example there is no doubt

that apprentices and trainees will increase productivity. Each

employer should also understand each employee, and know

what drives them and what satisfies them. A satisfied salon of

team players makes for exceptional staff retention and a happy

team. In turn, staff retention makes for a simple employee

continuity plan. The lower your staff turnover, the better your

employee continuity, and the less time you have to spend on

creating a continuity plan.

A great way to figure out how to keep your team happy and

satisfied is to ask them. Ask them to rate (with 1 being the highest,

11 the lowest) the list below in order of preference. The order they

put it in will tell you both whether they will fit with your salon,

and also how to make them happy as employees:

"Know me, understand me, hear me when I speak, recognise my vulnerability - my needs and I will do likewise."Throughout my journey as an employer, one overriding factor that

has always come home to roost is:

“You cannot sustain doing it on your own; you are only as good as the people and the team you surround yourself with.”Something you should never forget is that this is your vision

and your journey. The people that share it with you sometimes

join you for the long run and sometimes are only with you as

a step on their own journey. This is something you will need to

consider when creating your salon employee continuity plan.

While employees are with you, you should make sure their

education is on-going and that they are being developed as

employees, and when they do leave you should make sure

that they take the right memories and experiences with them.

What this has taught me is that you should make the most of

the time you have with each staff member, developing both

them and your business as fully as possible. You should use

their skills and time as usefully as possible. Staff can be your

biggest advocates; you know you have done your job well

when an exiting stylist recommends a prospective employee

to you.

On the following page is a list of things that should be

considered when creating your employee continuity plan.

"A salon is only as strong as the staff it employs."

RATE THE FOLLOWING AREASRATING 1 – 11 (1 = highest)

A salon that has attainable goals with clear

pathways for growth and rewards

The salon that has clients with whom I can

prove my skills and grow my client base

Appreciation

Respect

Fairness

Recognition.

A learning environment with their individual

learning needs discussed, a working plan

formulated, and the plan delivered and met

An employer and/or a manager who leads by

example and has the growth of each stylist

foremost in mind

Opportunities

A fun and happy work environment

Pride and a sense of being a valued member

in the salon and the bigger picture

49

WHAT’S A PERFECT STAFFING NUMBER?

There isn’t one: it is up to you how big or small you want your

salon to be.

I’M SUPER BUSY, BUT I HAVE SENIOR STYLISTS WHO ARE NOT, HOW CAN I GROW THEM?

There are two reasons why this could be the case: you aren’t

trusting your stylists and sharing your clients, or your stylists

have some gaps. Perhaps their attitude or skills are not up to

scratch, or maybe their confidence is lacking.

Either way, you have some serious work to do. Begin by

discussing it openly. Listen to what the stylist believes is their

problem and together work on a plan with a timeline to achieve

desired results.

HOW DO I GET MY CLIENTS TO TRUST ANOTHER STYLIST?

Firstly, you’ve got to give that stylist the opportunity to do

another client’s hair – otherwise you are showing a lack of trust

in your stylist.

A tip: A busy stylist has earned the right to raise their prices-

tiered salon prices are a key to increased productivity, plus it

gives a client stylist choices.

For Junior Stylists: You should strengthen their skills by

allowing them to take part in the overall process of working

with a client. Perhaps they can work as a colour technician

under your direction, or they can dry your client’s style before

you then personalise their final look. Remember you have a

responsibility to train ‘Hairdressers’.

Do that and they will love you and where they work!

IS THERE A FORMULA FOR HOW MANY SENIORS TO TRAINEES?

Seniors earn their keep, trainees prove their worth.

A tip: Gone are the days where all employees work a

40 hour week. Most people now ‘Work to LIVE’, whereas in

past generations, it was about ‘Living to WORK’. As employers,

we need to factor in what works best, both for clients and for

the employee’s lifestyle. That means your productivity will

increase, and you’ll have a bunch of very happy campers!

Plus: Senior Stylists aren’t employed to sit down whilst their

responsibilities are done for them. Rather, the trainee makes it

possible for Senior Stylists and the Salon as a whole to become

more productive!

I’M OVER APPRENTICES, THEY NEVER STAY.

Think for a minute, why point the finger at them?

(One finger points at them, but three fingers point back at you!).

It’s about making the right choices then giving them

responsibilities as they train. If they are hairdressing and

growing and you are serious about your responsibility to

them, you will then be able to work together.

So there are two things to remember:

• Iftheyaregrowing(remembertodayitisaboutfast-track

growth, which occurs if work and training ethics are fostered),

and if their personal plan is primarily about their career, then

keeping apprentices until they qualify is definitely possible.

• Aslongasyourememberthepartnershipbetween

Employer-HITO-Trainee-Off Job Training Provider and

Guardian then you’ll have many of the elements necessary

for a successful outcome.

WHY SHOULD I KEEP CONSTANTLY EMPLOYING TRAINEES?

It is much easier to have a progression of trainees employed

and growing than it is to suddenly need several new staff

because some have left.

Remember, you may personally wish to train your own staff,

but the Full-time HITO approved hairdressing courses give

you choices. Trial staff and explore your options, and you will

find a trainee who is the right one for you and your team.

What happens then is up to you!

“A leader's role is to raise people's aspirations for what they can become and to release their energies so they will try to get there.”— DAVID GERGEN

As the person responsible for employment at your salon,

remember: your responsibility is not only to work in your

business, your responsibility is also to work on your business.

This most definitely means training.

Learning is life-long, and it applies to you and every member

of your team.

A FINAL WORD FROM ME.

I believe in passing skills and opportunity forward. I wanted to

leave the industry a better place for being a part of it, and if I

can share through my own journey (and sometimes through

my own mistakes), perhaps I can make the pathway for today’s

employer an easier transition.


50

VIV.ID TEAM

IT’S A TEAM THING

In 2010, Vivienne Langford took over a salon in Auckland.

Although it was an ambitious project, Vivienne made it her

mission to overhaul the salon, changing the name and look.

She had a vision of a salon and she went about implementing

that vision. One thing Vivienne didn’t change was the staff.

Every staff member that was present when Vivienne took over

still works for her. Each of them has between 6 and 15 years’

experience, and they are all senior staff. The only thing they

didn’t have were formal qualifications.

This year that changed. Now, every single person at VIV.id has

a formal qualification in hairdressing, some through QbyE and

some through finishing their apprenticeships. What makes VIV.

id different, though, is that they completed their qualifications

as a group.

“We had all put it off for so long,” Vivienne says, “and the idea

of having someone judge our work was daunting. Doing our

qualifications as a group meant we were all motivated and

included – one person couldn’t chicken out”.

Despite some reservations, qualifying as a team has worked out

well for VIV.id. The team takes pride in their qualifications and

are excited about offering better training and support. Vivienne

recommends the group approach to others.

“Gaining these qualifications will mean more skilled employees

and your salon will be better off.”

So what’s next? Vivienne says she plans to look into doing

more qualifications and possibly becoming a tutor. She is

also encouraging her team to continue their training and

development, supporting their future as stylists.

Meet VIV.id – a fully qualified salon. And the best part is they did it as a team.

IF YOU ARE INTERESTED IN GETTING YOUR TEAM FULLY QUALIFIED SPEAK TO HITO TODAY BY CALLING (04) 499 1180 OR EMAIL [email protected].

“Gaining these qualifications will mean more skilled employees and your salon will be better off.”

QBYE

51

DREAMERS GETS I T DONEDreamers Beauty & Body in Katikati are passionate about training. Not only do their team undergo extensive in-salon training, they also have two staff members working on getting qualified as beauticians using the HITO QbyE process. It’s all an effort to up-skill their salon

and become better trainers themselves. We talk training and QbyE with Jo and Suzanne from Dreamers Beauty & Body as they work towards their qualification in National Certificate in Beauty Services (Beautician) Level 4.

If there’s one thing Suzanne Bullivant and Jo McLachlan

are not short on, it’s experience in the beauty industry.

Suzanne has been in the industry for 30 years, owning a set

of salons and working with a variety of people. Jo has been in

the industry (and with Dreamers) for fourteen years, ever since

a friend recommended Suzanne as a potential employer.

However, until recently, neither of them had a formal

qualification. But when the opportunity came up to get qualified

through the Qualification by Experience (QbyE) programme,

Suzanne and Jo grabbed it with both hands. Jo in particular

had always wanted a qualification, and is looking forward to

being able to say she is fully qualified.

For Suzanne, having qualified staff is important. She particularly

enjoys the in salon training that QbyE offers and says “you can’t

beat hands on training”. Suzanne also offers a wide range of

other in salon training for her staff, including comprehensive

6-8 week courses on the products they use. She also offers

training in specialized skincare services and her team “never

stop learning”.

Both Suzanne and Jo enjoy working towards their qualification.

For Suzanne, the best part of gaining her qualification will

be when she feels all her hard work and learning have been

acknowledged. For Jo, the learning itself is the most rewarding

part. She loves learning in-depth about her profession and

being able to say “Oh, I get it!”

Both Suzanne and Jo have also enjoyed studying alongside

each other. Jo says being able to discuss the process and rely

on someone else has been great, while Suzanne says it has

been a fantastic opportunity for both of them.

Unsurprisingly, both women would absolutely recommend

getting qualified using QbyE to others. Suzanne says it is

an excellent qualification for any staff member to have,

and she would recommend it to anyone who didn’t have

the opportunity to do a qualification previously. Jo would

recommend it as the best way to gain knowledge while

working. She said it was lovely to be able to work full time

and not have to study at an institute or work part time.

And this isn’t the end for Suzanne and Jo. Suzanne says she

might achieve future qualifications and she will always support

her employees through their qualifications with HITO. Jo is

always keen to finish more qualifications.

“If the opportunity came up I would be keen to do more

qualifications but what they were would depend on Dreamers.

I am committed to developing the salon, and staying with them

no matter what”.

THE TEAM AT DREAMERS – LEFT TO RIGHT JO (SENIOR STAFF), SUZANNE (OWNER), MEGAN (JUNIOR STAFF), AND D'ARNA (NAIL TECHNOLOGY STUDENT)

QBYE

52

If you've been working in barbering, beauty or hairdressing

for a while, but haven’t got a qualification to show for it, then

Qualification by Experience is for you.

We have made the QbyE process as simple as possible. We also

respect your confidentiality if that’s important to you.

By choosing to qualify using the Beauty Qualification by

Experience pathway, you can chose to achieve:

• NationalCertificateinBeautyTherapy(Beautician)–

Level 4

• NationalCertificateinBeautyTherapy(Electrology)

– Level 5

• NationalCertificateinBeautyTherapy(BodyTherapy)

– Level 5

• NationalCertificateinBeautyTherapy(NailTechnology)

– Level 3

The time it takes to become qualified will depend on several

things including:

• Yourcurrentlevelofexperience

• Yourexistingqualificationsandskills

• Youravailabilitytofollowthroughwiththeprocess

HITO will offer you help and guidance, but the emphasis is

on you as the applicant to collect evidence, motivate yourself

through the process, and meet the criteria required.

The standard application fee for a QbyE application is $200.

Then as you move through the process, you will achieve unit

standards. Each unit standard has a number of credits. You will

have to pay $2 per credit.

e.g. In the Nail Technology programme, there are 82 credits

– if you do not already have credits, then the total credit fees

will be $164.

As part of the process, you will have to go through an interview

and/or a practical assessment of your skills. Interviews or

practical assessments cost $65 per hour.

For those already in the hairdressing, barbering or beauty industry and have current experience, HITO can offer a pathway to achieving a National Certificate without going through an apprenticeship.

TO FIND OUT MORE ABOUT WHAT IT COSTS, PLEASE DOWNLOAD THE APPLICATION FORM FROM THE HITO WEBSITE. THE FORM CONTAINS A FULL LIST OF COSTS.

IF YOU’RE INTERESTED IN GETTING QUALIFIED IN BEAUTY USING QBYE, TAKE A LOOK AT THE HITO WEBSITE OR GET IN TOUCH WITH US AT [email protected] OR CALL (04) 499 1180.

QBYE

53

Suzanne got her start in the industry in 1977, when she

took up a hairdressing apprenticeship. Since then, she’s

worked all over the industry, running her own salon,

being head of hair and make-up at Channel 9 in Sydney, and

being a freelance hair and make-up artist. She has also enjoyed

training apprentices, and got immense satisfaction out of

seeing her apprentices succeed.

Suzanne almost didn’t become a hairdresser, first deciding

to study accounting. She changed her mind and went back

to school while she decided what to do. After deciding

on hairdressing, she was in luck – a local salon wanted

an apprentice, and they were happy to take her on.

Suzanne successfully completed her apprenticeship, but that

wasn’t the end of her training. At twenty, she decided to open

her own salon, which she ran for 23 years. To help her run it

successfully, Suzanne studied business, completing several papers.

That still wasn’t the end. She always had an interest in make-

up, so she travelled to Sydney to study. Studying as a full-time

student there for a year, Suzanne said she loved her experience

and said it was thrilling to “spend some time on me”.

Suzanne says her qualifications were indispensable. Having

combined experience in hair and make-up meant her employers

only had to send one person on jobs, making her a valuable

employee. And her business smarts put her in top position at

Channel 9. In her first year there, she increased the quality of

the products used, the hours open, the quality and salaries of

staff employed.

It should come as no surprise that Suzanne’s top tips for getting

into the industry are:

1. “Train somewhere good”

2. Take every opportunity that comes your way

3. Read everything you can

4. Do plenty of work experience

5. Practice until you can’t get it wrong.

Having a solid foundation is essential, but building on that

foundation is equally valuable.

Suzanne has trained several apprentices over the years, and

this advice has clearly worked well for them. Her apprentices

now work all over the world, achieving well in their chosen

careers. Suzanne loves watching her apprentices grow and

learn, and is proud of what they have achieved.

Although she supports any learning that involves practical

experience, Suzanne is fond of the apprenticeship approach.

This approach is something Suzanne still puts into practice in her

own career. Suzanne has just returned from the Sharon Blain Boot

Camp in Australia, and she is just about to leave again, heading

to London and New York for more training. Suzanne also keeps

in touch with other industry professionals, constantly discussing

recent developments and trends with them.

“I know I need to stay current. I’m incredibly lucky to be able

to chat with people around the world via technology. I feel as

though I can remain globally current and still work from a lovely

place [Hawke’s Bay]”

Suzanne isn’t sure what the future will hold, but she has

bookings running right through to 2015, so for now she’ll be

focusing on her business.

“I’d love to keep travelling. I hope I’ll know when to hang up my

brushes, but I want to enjoy everything the industry has to offer

for a long time yet”.

SUZANNE BEAUMONT

From Hairdresser to Make-Up Artist to Business Woman, Suzanne Beaumont has done it all. An industry professional for over thirty years, Suzanne has a wealth of experience and expertise to give any aspiring hairdresser or make-up artist. We spoke to her about her career,

her plans, and her advice to those in the industry today.

MEET SUZANNE BEAUMONT

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TEST & TAGDavid Shields (ex president of the Auckland Regional Hairdressing Association) shares his knowledge.

Salon electrical equipment needs to be tested and

tagged as safe annually. What is it? Why do you need it?

Who does it? How often? If you are don’t know the answers

to these questions, this article will answer a few of them.

“Test and Tag” is one of the ways an employer can meet OHS

(Occupational Health and Safety) regulations that require

employers to provide a safe environment for employees and

clients. The type of business determines what testing and

how often it needs to be carried out.

“Test and Tag” is about making sure every electrical appliance

that you use in your business is safe. This includes everything

from your Eftpos machine to your washing machine. Electricity

is silent, invisible and deadly. If an accident or fire is caused by

an electrical fault an established pattern of testing and tagging

goes a long way to show that you have done all you can to

provide a safe working environment. If you have not had your

equipment tested any accident may result in a fine, or worse,

harm or death to someone.

Hairdressing salons need to have electrical equipment tested

and tagged yearly. Other businesses such as construction

companies need to have equipment tested more frequently

(every three months).

NZARH Members have the opportunity to access discounted

rates with Jim’s Tag & Testing. If you are an ARH member, you

can contact them on 0800 454 654 to arrange a visit your

salon, provide advice, a quote or do the testing. There are of

course other providers of this service.

Once your equipment is tested and passed, a tag is attached

to the lead or each appliance. Tags record the testing date and

are a reminder for when they will need to be re-tested. Jim’s

Tag & testing service also provides a reminder service for all

customers. They will contact you when your appliances need

to be re-tested (every 12 months).

If you equipment needs to be repaired, any repair work needs

to be followed by a new “Test and Tag”. If you sell brand new

electrical equipment, then it does not need to be tested or

tagged. But if you sell any second hand equipment it must be

tested and tagged.

As a salon owner I feel reassured knowing that all the equipment

we have in the salon is safe. I know that any equipment that had a

fault or was showing signs of a fault has been repaired or replaced

before it caused any damage to my staff and clients. Peace of

mind is priceless.

My advice: get testing now.

FOR MORE INFORMATION YOU CAN GO TO:

WWW.JIMSTESTANDTAG.CO.NZ | WWW.LEGISLATION.GOVT.NZ/ACT/PUBLIC/1992/0096/LATEST/WHOLE.HTML

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train with Rodney Wayne

BOTANYWe talk to apprentices at Rodney Wayne Botany.

56

Adrine, Hayley, and Natasha have been with Rodney

Wayne Botany for some time. Hayley is now a fully-

qualified stylist while Adrine and Natasha will sit their

final assessments in October. We caught up with them to

chat about training at Rodney Wayne, what they love about

hairdressing, and their future in the industry.

Like all apprentices, their reasons for becoming apprentices

covered the whole spectrum. Adrine was a make-up artist.

She wanted to develop her skills, and give her clients “the

full experience”, so she started her training as a hairdresser.

Giving clients a makeover is one of her favourite things, and

with her National Certificate in hand Adrine will be able to

provide the full makeover experience.

For Hayley and Natasha, things were a bit different. Neither of

them had planned to be hairdressers originally, but when the

opportunity came up (Natasha was looking for a career change

and Hayley needed a job) they grabbed it with both hands

and didn’t look back.

And all three of them love their jobs and are making the most

of their opportunities. For Adrine, her favourite parts of the

job are competing in competitions and doing colour work.

Hayley also loves colour work, but she would be hard pressed

to pick between colour and cut. She loves the variety of her

job as every day is different. And for Natasha, it’s the clients

themselves that make it worth it: she loves making clients look

and feel fantastic.

It’s these things that keep them in the industry. But there

was one particular reason they all chose to experience these

things at Rodney Wayne: the training. Hayley and Adrine love

the structure of training and having a plan to work towards.

Hayley is a big fan of their systems and says they work

extremely well. Natasha came straight from M.I.T to Rodney

Wayne and has stuck with them ever since.

Of course, there have also been other benefits to training

with Rodney Wayne. Adrine and Natasha have particularly

enjoyed the opportunity to build a clientele and work with

them. Natasha expressed surprise and delight at building up

a clientele so quickly. This means that they will sit their final

assessments much sooner than expected – they will become

fully qualified stylists in October this year.

Hayley also remembers her apprenticeship fondly. She particularly

enjoyed how hands on it was, saying it was “much better than

tech”. She loved the balance of hands on work and theory that

an apprenticeship provided.

No doubt Rodney Wayne will be pleased to hear this, but

despite having either finished (or nearly finished) their training,

not one of these girls plans to leave Rodney Wayne. Hayley is

of course currently working with them as a stylist, and Natasha

plans to stay on as a member of the Artistic Team after she

finishes her qualification. Adrine hopes to become a tutor

eventually, and will continue to develop her skills and grow her

career. All want to continue to build on the solid foundation

they have built at Rodney Wayne Botany.

Rodney Wayne is arguably one of the most well-known hairdressing brands in New Zealand. In this issue of Forma, we thought we’d give you some insight into one of their salons, and let you get to know some of their apprentices.

ADRINE SINGH HAYLEY WILDS NATASHA DAWSON

57

national certificate in

business Level 3

58

SUCCESSFUL BUSINESSES NEED QUALIFIED PEOPLEDo you want to be the best boss? Do you want to run a successful business? Do you want to avoid the common pitfalls that many small

businesses have encountered? Then HITO’s new business qualification is for you.

FOR MORE INFORMATION OR TO SIGN UP FOR THIS EXCITING NEW PROGRAMME, TALK TO YOUR HITO SALES AND LIAISON MANAGER.

We have teamed up with the Open Polytechnic to

offer the National Certificate in Business (Level 3),

the perfect programme for anyone who wants to

become a successful business person in barbering, beauty,

hairdressing and beyond.

This qualification begins the learning journey to improve your

understanding of how to run a business. Communication is a

central focus of the programme. You will look at how to make

sure your communication is right and will get you the best

results. It also deals with the critical decisions that need to

be made in the areas of finance, location and ownership.

People who complete this programme will be able to choose an

effective communication style that suits them and the people

they deal with to make the business run smoothly. They will also

be able to examine the best options for setting up a business

and ensuring its long term future.

Along with the required communication component, you can

choose one of two strands:

1. TEAMS AND LEADERSHIP

In this strand, you will examine the concepts of teams and

leadership in the workplace. You'll do activities that are designed to

help you integrate leadership theory and practices into your daily

personal and working life.

2. SMALL BUSINESS

In this strand, you will examine the concepts of setting up a

small business, identify opportunities and manage the financial

aspects to help bring your dreams of owning and running an

effective business to life.

HOW IT WORKS

The National Certificate in Business (Level 3) is done through

the Open Polytechnic. It has been specifically designed to be

delivered by distance learning, which means that you can fit the

study around your life. You will have access to tutors and other

students doing the same course.

WHAT ARE THE BENEFITS?

• Improveyourcommunicationstyleinyourpersonaland

business life.

• Gainabetterunderstandingofwhatmakesasmall

business tick.

• Growstrongerrelationshipswithyouremployeesandclients.

• Buildandmaintainapositiveworkingenvironmenttohelp

your business run smoothly.

• Buildyourconfidenceinbeingunderstoodfully.

MORE DETAILS

The programme of study costs $995 (incl. GST) and you need

to complete the 42 credits over a period of no greater than

8 months. If you are already a qualified hairdresser or have

had a recent period of study, you may already have some

of those credits.

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GRAB A BUSINESS BROCHURE. EMAIL [email protected] WITH YOUR NAME AND ADDRESS AND WE WILL SEND YOU A BROCHURE BY SNAIL MAIL.

When HITO first launched the National Certificate in

Business my first reaction was “that’s perfect for

me”. I’m part-way through the qualification and

it’s great so far.

I chose to do further study just because I wanted the challenge.

I also wanted to develop more business focused skills. In my

Sales and Liaison role, I deal with current and future business

owners every day. Having a broader business awareness will

help me and the people I work with.

Over recent years, HITO has heard more and more from industry

that they wanted to see advanced qualifications developed, and in

particular with a strong business focus. HITO has listened and now

we are offering the National Certificate in Business qualification.

The number of people taking part has been encouraging, and this

reiterates industry’s desire to develop stronger business skills.

The way the qualification is structured gives you choices.

There is a main part about communication (that everyone

does) and you chose from one of two options available:

• TeamsandLeadershipor

• SmallBusiness.

I chose Teams and Leadership as it is the people side of work

which interests me.

When you make your decision, the crucial thing is to determine

what ‘floats your boat’ and interests you. For example, if you

want to own your own business one day maybe the Small

Business option would fit best. If you are a current or future

employer/manager, Teams and Leadership might be better.

Either offers excellent learning opportunities.

Like anything new in our lives, whether it is more study, joining

another committee, or anything extra-curricular, we always

wonder how we are going to fit it in. I thought this myself! But, I

found the workload to be manageable. The concept of distance

learning can take some adjusting to, but the benefits make it

worthwhile.

I study from home at my own pace and have no courses to

attend. Working with the Open Polytechnic has been straight

forward. There is fantastic support from tutors who are readily

available if you require any assistance. And there are clear and

realistic time frames set for you.

It is a cliché, but it is true. We never stop learning in life, and

sometimes we have to drive that learning ourselves. For me,

this qualification is an ideal opportunity to do this. Any chance

you get to build your skill base is a positive thing.

Make the decision to learn something new and start today.

FI NELSON

We talk to our HITO’s Fi Nelson about completing the National Certificate in Business.

GRAB A BUSINESS QUALIFICATION

"We never stop learning in life, and sometimes we have to drive that learning ourselves."

60

SITT ING UNIT 2757To many of you, 2757 will be a familiar number. After all, it’s the last assessment a hairdressing apprentice has to achieve before becoming

a qualified professional stylist. We know this can be daunting, so we asked some of our recently qualified apprentices about their experiences and advice they could give.

Our qualified hairdressers weren’t afraid to admit that

2757 was challenging. These challenges ranged from

not knowing what to expect to gathering equipment to

being nervous and lacking confidence.

One candidate had to sit the assessment several times, but

she stayed positive and persevered, qualifying on her third

attempt. However, they all got through it and learned from

their experiences.

Our graduates found their apprenticeships extremely rewarding.

They loved being able to earn while they learned, and loved

being in the salon, learning hands on and building up their client

base. Daniel Matene, a graduate from Villa Hairdressers, said he

enjoyed being in the salon with other apprentices, being able to

support them and get support from them. And of course, the

other advantage, mentioned by Abby Villiger, is “having a job

once you complete”.

If there’s another thing they all agreed on, it’s that passing their

assessment was one of the best feelings in the world. Graduates

feel more confident in their abilities, much happier, and relieved

that they had passed. “It feels as if a massive weight has gone,”

Bonnie Wheeler, a recent graduate, says.

They found 2757 to be hugely rewarding. They all learned so

much from sitting their assessment. This included better time

management, being confident and learning to take people as

they come. It’s fantastic being able to tell everyone that they’re

now fully qualified.

These hairdressers are determined to keep on learning,

developing their careers and expanding their skill set.

Our graduates are going onto business qualifications, working

holidays, training in their salons, and even becoming 2757

assessors themselves. Now they’ve completed their National

Certificate the world is their oyster.

IF YOU’RE READY TO SIT YOUR 2757, YOU CAN DOWNLOAD THE APPLICATION FORM FROM THE HITO WEBSITE. REMEMBER TO INCLUDE PAYMENT WITH YOUR ASSESSMENT. IF YOU HAVE QUESTIONS, PLEASE CALL YOUR REGIONAL SALES AND LIAISON MANAGER.

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SUCCEEDING AT 2757: Hairdressing apprentices give their top 5 tips

Aleisha Jones’ Top 5 Tips

1. Do your portfolio – have ideas an

stick with them

2. Stick with the plan

3. Be prepared on the day – create a

timetable to follow

4. Get reliable clients

5. Get as much information as you can

Michaela Brannigan’s Top 5 Tips

1. Be extremely organised

2. Go through it lots

3. Ask as many questions as you can

4. Ask everyone in the salon for ideas

and help

5. Pick the right models

Katherine Young’s Top 5 Tips

1. Prepare

2. Have excellent models – also make sure

to have back-up models in the case the

first ones fall through

3. Don’t be too nervous and don’t stress.

Be confident – they are not trying to

trick you

4. Practice!

5. Know what you are doing

– rules and instructions

Lauren Daly’s Top 5 Tips

1. Ask questions and have a plan. I did the

homework my boss set me, which was

extremely helpful.

2. Go to the guidelines meetings

– as many as you can

3. Believe in yourself and stay positive

4. Take in support from everyone

5. Practice

Bonnie Wheeler’s Top 5 Tips

1. Practice a lot – don’t wing it

2. Be extremely fussy when choosing

models – think about their hair

3. Make a massive list of all equipment

4. Have lots of food and water – you don’t

want to get dehydrated

5. Ask questions

Abby Villiger’s Top 5 Tips

1. It’s easy if your heart is in it

2. Choose the right models

3. Lots and lots of practice

4. Having help – great trainers and

support team

5. Have the right equipment

LAUREN DALY

WORK BY KATHERINE YOUNG

BONNIE WHEELER

ABBY VILLIGER

ALEISHA JONES IN THE SALON

MICHAELA BRANNIGAN

IF YOU’RE READY TO SIT UNIT 2757, YOU CAN DOWNLOAD THE APPLICATIONS FORMS HERE: WWW.HITO.ORG.NZ/DOWNLOADS/APPLICATION-FORMS. IF YOU HAVE ANY QUESTIONS ABOUT SITTING UNIT 2757, CONTACT YOUR SALES AND LIAISON MANAGER (WWW.HITO.ORG.NZ/ABOUT-HITO/TEAM/SALES-TEAM).


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Daniel Matene's top 5 tips

1. Practice makes perfect2. Be organised with a storyboard so you and your client

can understand what you need to do3. Go over all instructions

4. Get other staff to help – they would quiz me5. Don’t be shy to ask for help from HITO

WORK BY DANIEL MATENE'S

63

get qualified with Nail

TechnologyWe talk to two of our Nail Technology trainees about their experiences

64

For a nail technician, getting qualified is just as valuable as it is for a hairdresser. HITO offers the National Certificate in Beauty Services (Nail Technology) Level 3 to make sure our nail technicians are of the highest standard. We spoke to two of our Nail Technology trainees

about their progress, their reasons for doing the training course and their plans for the future.

D’Arna Lauder and Emma Feather started their Nail

Technology courses at the beginning of 2013. D’Arna is

already an experienced nail technician, having worked

in the industry for three years. Emma Feather is a hairdresser

by training, looking to expand her knowledge and skills.

Both girls recognized the importance of getting a qualification.

For D’Arna, Nail Technology was perfect, allowing her to work

at Dreamers and get qualified through Creative Nail Design.

Now her skills will be widely recognised, both in New Zealand

and around the world, allowing her to fulfill her dream of

travelling as a nail technician.

Emma has always had an interest in nail technology, so once

she completed her hairdressing apprenticeship, Emma decided

to complete an additional qualification. Emma knows this will

enhance her hairdressing qualification, and give her “another

notch in [her] belt”.

Emma and D’Arna love their qualification. Although they have

found the theory challenging, both students have enjoyed

working with their clients and learning new techniques.

Both trainees also praised the flexibility of Nail Technology.

D’Arna plans to take advantage of this flexibility by travelling

to Australia and working as a nail technician there while

Emma plans to work from home when she has a family.

Both trainees provided us with some quick advice about

challenges they had faced, including balancing their work

and study and getting the right support. We’ve included

these tips in the article, and hope they’ll be helpful.

65

D’Arna’s Top 5 Tips

1. Time management is extremely important

2. Have support from another nail technician

if you can

3. Do a lot of research

4. Make sure you have all the right resources

5. Be organised and have a clear plan

Emma’s Top 5 Tips

1. Get the theory out of the way, especially

if you find it challenging

2. Prioritise

3. Work hard

4. Take advantage of the awesome

opportunity

5. Enjoy the practical work

D'ARNA LAUDER, NAIL TECHNOLOGY TRAINEE AT DREAMERS

EMMA FEATHER NAIL TECHNOLOGY TRAINEE


66

COSTS

THE TOTAL COST OF THE TRAINING PROGRAMME IS $1750. THIS TOTAL COST IS SPLIT:

• APPLICATION FEE $200 • CREDIT AND ASSESSMENT FEES $315 • TRAINING WORKSHOPS AND MATERIALS $1235

IF YOU ARE UNABLE TO AFFORD $1750 UP FRONT, YOU CAN SPREAD THE COST OVER 6 MONTHS.

TO FIND OUT MORE, CONTACT TANIA BERRYMAN ON 021 818 364.

Well trained Nail Technicians are a valued member of

the beauty industry. Clients will travel a long way to

have their nails treated.

The HITO Nail Technology Programme is a 14 month-long

programme where you achieve the National Certificate in

Beauty Services (Nail Technology, Level 3). It has been designed

to provide the nail technician on-job learning to foster a career

in the nail industry. You will learn all the skills and knowledge

you need to perform beauty services in a professional,

commercial environment.

People with this qualification can:

• Consultwithaclientandworkouttheirneeds

• Sellbeautyproductsandservicestomeettheclient’sneed

• Conducttheirservicesinaprofessionalmanner

• Maintaincommunicationwiththeclient

You will learn how to deliver:

• NailAugmentationservices(includingGel,Acrylic

and Sculpture)

• Manicures

• Pedicures

WHERE WILL THE LEARNING TAKE PLACE?

95% of training will be done in your workplace. This is with your

qualified trainer or using the CND DVD training material.

The 1 week skills training course with CND will take place in either

Auckland, Wellington, Nelson or Christchurch. We can arrange

other locations if there is a minimum of 10 trainees. We will

arrange course dates based on the number of people applying.

The training course will take 5 full days, Monday to Friday

9am-5pm. Under special circumstances, the course may

run over a weekend.

Please note that travel and accommodation is not included.

WHEN CAN I START?

You can sign into a training agreement today to start your

learning. When we accept your application, we will send salon

skill assignments for you to work on. Once you complete

the one week training course, we will send the remaining

assessments to you.

WHO IS CND?

Creative Nail Design is a global product company specialist

on professional nail care.

WHAT SUPPORT IS AVAILABLE?

CND provide training and ongoing support, valuable resources

and a guide to help you along the way. A HITO trainer will also

assist when needed. Help is just a phone call away.

CND will also provide a workbook, textbook and DVD when you

attend the workshop. This will assist you through the practical

content and give you foundation theory knowledge.

Your local HITO Sales and Liaison Manager will also provide

you with non-technical support. Your nail product company is

also an excellent source of ongoing product knowledge and

technique/skill support

FOR EMPLOYERS

WHAT WILL IT DO FOR MY BUSINESS?

Increasing the skills of your employees raises overall morale,

improves employee satisfaction and loyalty and can increase

clientele volumes and revenue. Your employees will learn new

and valuable skills, increasing your profits by increasing their

ability and capability to provide better quality services.

ABOUT THE PROGRAMME

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In July 2013, HITO and the NZ Beauty Expo held two Nail Art Competitions. The first, Polish On, was held on Facebook. Contestants had to recreate an image of some nail art and send it in. Their images were then posted on Facebook, where people could vote for their favourite.

NAILING IT

The competition was tough, but our judges finally picked

one winner, and two runners-up – Amanda Viviers,

Chanelle Bone, and Helen Roadley.

Amanda also won the ‘Most Facebook Likes’ category, while

Chanelle won the ‘People’s Choice’. Our winners took away

some awesome prizes from House of Camille, the Colour Club,

and House of Nails.

Our second competition was ‘Nail it on the Day’. This event was

held at the NZ Beauty Expo itself, and required contestants to

create a themed nail design live on the day. Chanelle Bone proved

her talent once again, taking out second place while first place was

won by the talented Lana Hornby. Both contestants took away

prizes from Vinylux, and Lana also took away a Nailsplus voucher.

Tania Berryman, our HITO Beauty Coordinator, was delighted

with the outcome of the competition. She said the competition

on the day went extremely well, and that the feedback from

those who were involved has been positive. Many nail

technicians felt that HITO has given them a place to belong,

and support throughout their careers. It was also tremendously

exciting for HITO to get more involved in the nail industry, and

to see the wealth of expertise in New Zealand. Tania hopes to

see many more entries next year.

Our contestants were also enthusiastic about the competition.

Both the entrants of Nail it on the Day and Polish on said they

loved entering, and that they found the competitions both fun

and creatively challenging. And, when asked, every participant

said they would love to enter next year.

Lana Hornby, winner of Nail it on the Day, said the competition

was “a great opportunity to prove my ability and to show

New Zealand women what can be achieved with a little

creativity and a steady hand”. The other contestants also

loved seeing what New Zealand’s nail artists had to offer,

and of course the opportunity to win such amazing prizes.

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Of course, the competitions weren’t without their challenges

(although that was half the fun). For Amanda, the most

challenging thing was finding the right products to reproduce

the picture she had been given. She also had some fun trying

to paint nails and entertain her kids at the same time!

Chanelle, who entered (and won prizes) in both competitions,

agreed that the most challenging part of the Polish On

competition was finding the right products. For Nail it on the

Day, creating the theme of her piece was the hardest part.

For Lana, who won Nail it on the Day, the hardest part was

the time limit. She also found the amount of concentration

and organisation needed to be another challenge.

After chatting to them about their competition experience, we

got our contestants to give us their top tips on getting into the

nail art industry. They were more than happy to oblige, giving

us advice from “think outside the box” to “research trends

outside New Zealand”. One thing all our contestants wanted

to emphasise was:

“Practice, practice, practice”.

You can check out their tips at the end of the article.

Overall, the competitions were a tremendous success. It was

wonderful to see such incredible talent, and to receive feedback

from nail technicians on how the competitions went. The team

here at HITO would love to run the competition again. We can’t

wait to see the wealth of talent we know is present in the

New Zealand nail industry. Congratulations to all our winners!

Amanda Vivier's top tips:

1. Don't be afraid to try it!

2. Think outside the box: have fun with it, don’t play it safe.

3. If it doesn't come out like you thought try again, that’s what

nail polish remover is for!

4. If you can imagine it you can paint it.

5. Practice, practice, practice.

Chanelle Bone’s top tips:

1. Play a lot with different products

2. Research pictures via nail art mag/websites etc.

3. Look at how to’s and tutorials

4. Trial on clients and practice tips

5. Loads of practice!

Lana Hornby’s top tips:

1. Do a specialised nail art training course

2. Use quality products and tools

3. Research what people are doing outside of New Zealand

4. Be patient

5. Practice, practice and practice!

AMANDA VIVIER'S POLISH ON ENTRY

WINNING WORK BY LANA HORNBY

CHANELLE BONES' NAIL IT ON THE DAY ENTRY

THE NAIL IT ON THE DAY WINNERS

"A great opportunity to prove my ability and to show New Zealand women what can be achieved with a little creativity and a steady hand.”

69

We catch up Hannah Hay. She’s an up and coming star from the NZARH member salon IZUKA in New Plymouth.

COMPETITION PROFILE

HOLLY (MODEL) – URBAN DAY AND COLOUR REGIONAL COMPETITION

SHANNON (MODEL) – SUPREME AWARDS 2012

LENA (MODEL) – SUPREME AWARDS 2012

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Hannah Hay is an apprentice working in a Top Taranaki

Salon, Izuka Hair; she has won the Top newcomer

of the year in Taranaki for the last two years. The

Taranaki Team was the Top Regional Supreme Team at the

NZ Hairdresser of the Hair Awards October 2012. Izuka owner

Kerrie Jordan has won many numerous awards is a Judge

with the NZARH and is proud of Hannah and all her staff’s

achievements.

“Hi there. My name is Hannah Hay and I am a full time stylist at

Izuka in New Plymouth. We are a tight knit team with a quirky

approach and all have such a huge amount of passion. I am

in my 3rd year of hairdressing and have trained under Kerrie

Jordan. Kerrie has won New Zealand Hairdresser of the year in

2008 and as a salon we are very competition driven. Last year I

won both Regional Styling and Cutting Newcomer (two years in

a row!) and had the opportunity to compete in the National NZ

Hairdressing Competitions. Taranaki took out Top Region and

both Kerrie and I placed in our sections. Last year I was also a

finalist in the mid central region for HITO apprentice of the year.

I am constantly striving to learn more, better my work and try

to take every opportunity. I feel privileged to be part of such an

amazing industry.”

WHEN DID YOU FIRST START HAIRDRESSING?

In 2011 I started a full time course at polytech and got

an apprenticeship half way through the year at Izuka in

New Plymouth.

WHAT DID YOU WANT TO BE WHEN YOU WERE A LITTLE GIRL?

A river dancer, even though I never had lessons, I used to watch

river dancing videos at Grandma's and try to copy what they

were doing, ha-ha. After that I wanted to be a chef, artist, or

deep-sea treasure finder until I was 12, when I realised I wanted

to be a hairdresser.

HOW HAS THAT DREAM GONE FOR YOU?

I made it, even though I thought I already was a hairdresser

at 12 and I used to hack everyone and anyone's hair with my

mum's kitchen scissors, thinking I was the next Vidal Sassoon.

WHAT’S THE LAST AWESOME BOOK YOU READ?

The Language of Flowers – Vanessa Deffenbaugh: Each chapter

changes from past to present, following the story of a foster

girl who learns the language of flowers and uses it to express

her feelings. I couldn't put it down. I'm reading Santarem at the

moment; I'm a huge book worm!

WHO INSPIRES YOU RIGHT NOW?

Angelo Seminara - He's the creative director for Davines and

last year he won top British Hairdresser of the Year. I feel

privileged to be working in a Davines salon knowing that he

has such a great input. I admire that he is so humble about

his achievements.

HANNAH HAY

NZARH

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WHAT DID YOU HAVE FOR BREAKFAST THIS MORNING?

A soy coffee with muesli, fruit and soy yoghurt.

WHAT MAKES YOUR FEISTY BECAUSE IT’S JUST PLAIN WRONG?

Animal cruelty of any kind: product testing, food, clothing, sport,

entertainment, scientific research, breeding. I am vegan and

believe animals shouldn't be treated any differently to humans,

we are all on this earth together and all feel the same even

though we don't all voice it the same.

WHAT ARE THREE THINGS YOU WANT TO ACHIEVE IN THE NEXT YEAR?

I want to work towards becoming a Judge for NZARH

Hairdressing Competitions. It's my first time entering as a

senior in regional competitions, so I am hoping to still win

some placings and the chance to compete in the NZ National

Hairdresser of the Year awards again. I also want to learn how

to play guitar, and get back into photography.

WHAT IS YOUR GREATEST ACHIEVEMENT?

In my second year of hairdressing, I won top cutter and top

stylist and had the chance to compete in the National Comps

with my hair-up and directional-cut. I placed 2nd in NZ for my

cut and 4th for my hair-up. It was the most full-on, stressful,

overwhelming, happy, amazing, best day of my whole life!

I've also won top newcomer and top cutter two years in a

row for my region.

HOW FIT ARE YOU?

I do yoga, I’m super healthy and try stay in good shape but I

can run about as far as the front door and not much further.

Exercise doesn't appeal to me... I would rather go for a nature

walk or a swim.

WHAT IS YOU MOTTO?

Live in the now, people spend far too much time dwelling in the

past or worrying about the future, the only time that matters is

right now, the rest is a waste of energy.

WHAT IS THE TRAIT YOU MOST DISLIKE IN OTHERS?

Being too comfortable with the status quo. I think people

should be more open to learn about new things even if they

think it’s too "sad" or think "one person won't make a difference".

Ignorance is bliss but not always the best option.

WHAT MOTIVATES YOU?

Happiness. Because why would you ever bother doing anything if

you weren't going to end up happy? To me happiness is the most

important thing in life.

WHO IS YOUR MENTOR?

Kerrie Jordan. She is the owner of Izuka and won NZARH

Hairdresser of the Year 2008. She has such a unique flair in the

way she approaches anything she does and I feel privileged to

have been taught by her, she's not just a boss but a friend too,

our work environment is fun and always happy, I think clients

also respond to this well.

AND LASTLY WHICH LIVING PERSON DO YOU MOST ADMIRE?

My mum. Cliché but true, I know, but she is the most kind,

loving, non-judgemental woman I know, she supports me

through thick and thin, and always knows the right thing to

say. She's my best friend.

"To me happiness is the most important thing in life."


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WINNERS WILL BE ANNOUNCED AT THE NZARH/PATRICK CAMERON EDITORIAL STYLIST OF THE YEAR COCKTAIL PARTY ON SUNDAY 20 OCTOBER 2013 AT 1.30PM AT THE AUCKLAND WAR MEMORIAL MUSEUM GALLERY.

NZ EDITORIAL STYLIST OF THE YEAR 2013AND THE FINALISTS ARE… (in alphabetical order)

Regan Andrews Hair Technique, Whanganui

Stephanie Baggaley Northland Hair Company, Kerikeri

Adrian Barclay Venom Salon, Invercargill

Samantha Bell JOMP Hair Design, Paraparaumu

Natasha Boustridge Blaze, Newmarket

Emma Cameron Hair Technique, Whanganui

Audrey Chevalier-Darkside Marilyn’s, Remuera

Jackie Craig Sliver Haircutters, Dunedin

Molly Gent Liz Ward Hairdressing, Katikati

Shaun Gilmour The Hairdressing College, Palmerston North

Melody Glascow Be Ba Bo, New Plymouth

Karina Gollins Karina Grace Hairdressing, Palmerston North

Alexis Henry Hamish’s on Broadway, Palmerston North

Joel Hornell Badaro, Wellington

Donna James Donna James Hair, Nelson

Janine Jansen Janine Jansen, Christchurch

Seamus Karam-Whalley Team 7, Te Awamutu

Rebekah Kinge Visage Hair designers, Napier

Megan Leith Blondini’s, Oamaru

Kelsey Lyons Aart on St Andrews, Dunedin

Lucy McArthur True Grit, Christchurch

Amie McKay HQ By Design, New Plymouth

Jacqui Malcolm Be Ba Bo, New Plymouth

Janine Marshall Be Ba Bo, New Plymouth

Megan Mitchell Blondini’s, Oamaru

Michelle Moffat Venom Salon, Invercargill

Salina Murphy The Hairdressing College, Palmerston North

Hazel Newman Addiction Hair, Whangarei

Michael O’Halloran Capelli Studio, Cambridge

Deborah Pearce Visage Hairdesigners, Napier

Kerry Penisula-Spain Venom Salon, Invercargill

Jess Rae Visage Hairdesigners, Napier

Jayne Rakete Synergy Hair Co., Lower Hutt

Kiri Roberts Mane Salon, Wellington

David Rogers Morph Hair, Hamilton

Jo Russell Venom Salon, Invercargill

Jaimee Smith Zaibatsu, Dunedin

Milena Taryan Weltec, Wellington

Denise Taylor Morph Hair, Hamilton

Emma Templeton Vamp Hair Design, Invercargill

Dorien Van Den Berg JOMP Hair Design, Paraparaumu

Liz Ward Liz Ward Hairdressing, Katikati

Stephanie Whiley Visage Hairdesigners, Napier

Tara Wilkins Well Cut & More, Timaru

Kyra Williamson The Original Haircutting Bar, Kerikeri

Clare Wohlers The Sanctuary Hair, Gore

FINALISTS FOR THE 2013 PATRICK CAMERON PHOTOGRAPHIC CHALLENGE

Melanie Barker Visage, Taradale

Kylie Hayes Moha hairdressing, Dunedin

Stephanie Wylie Visage, Napier

Donna James Donna James Hair, Nelson

Jennie Hasler-Jacobs Zouve, Balclutha

Laurel Stratford Northland Hair Co, Kerikeri

Sharon Sanderson Northland Hair Co, Kerikeri

Jaimee Smith Zaibatsu, Dunedin

NZARH

73

CROWNING THE BEST

INAUCKLANDAuckland Hairdresser of the Year Competition 2013

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The live competition to crown the Auckland Hairdresser of the Year for 2013 was held on Sunday the 14th of July. NZARH hairdressers, models, spectators, and students travelled from all over New Zealand to compete or even just to

observe the wealth of talent and creativity on show.

DIRECTIONAL CUT BY TRENT FLEET. PHOTOGRAPHY BY CAIT RAINBOW TRENT FLEET'S URBAN CUT. PHOTOGRAPHY BY CAIT RAINBOW

URBAN NIGHT HAIR BY TRENT FLEET. PHOTOGRAPHY BY CAIT RAINBOW

NZARH

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“It was clear as the event unfolded that all the hairdressers

competing had invested a lot of time and hard work in their

preparation,” a representative of NZARH said. “The skills and

techniques demonstrated on the day were truly amazing”.

There was a great wealth of new talent competing, as well

as some familiar faces (such as Mana Dave, winner of the

Directional Colour category, and Laura Williams, a former HITO

apprentice, who came first in the Oceanic Hairdressing Master

Award Part 2, as well as winning a selection of other accolades).

Trent Fleet, winner of the Top Newcomer Cutting Award,

had some advice for anyone looking to enter the competition:

“You have to be in it to win it. In other words the more events

you are entered into the more chance you have to win.

The other hint would be to not over think it. By that I mean

let the hair on the day tell you where it wants to go to a degree

and let your creativity come out from within”.

Trent was extremely nervous, having never experienced the

competition environment before. However, he said once he

started cutting he was in his “super-focused zone”, and the

nervousness disappeared. He loved the vibe of the competition

floor, and that he got to “play with his shape and go with the flow”.

The NZARH hopes the work of this year’s competitors (some

of which is pictured here) will inspire competitors to enter the

awards next year, or even to come along and experience “the

wonderful creativity and skills demonstrated in the unique

live environment”. They would also like to extend a huge

congratulations to all their winners, and to thank them for

all their hard work and effort.

SENIOR DIRECTIONAL CUT, PLACED 2ND IN DIRECTIONAL COLOUR 2013

SENIOR URBAN CUT, URBAN COLOUR, TOP SENIOR CUTTING, TOP COLOUR & AUCKLAND HAIRDRESSER OF THE YEAR 2013

URBAN DAY STYLE HAIRDRESSER 2013


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CTFA URBAN NIGHT HAIR – NEWCOMER

1st Damien Mitihapi Cut Above Academy (T)

2nd Claudia Luca Cut Above Academy (T)

3rd Jake Watson Bettjemans

4th Trent Fleet Bettjemans

CTFA URBAN NIGHT HAIR – HAIRDRESSER

1st Natasha Boustridge Blaze

2nd Siope Tuungafasi Cut Above Academy

3rd Kaleb Pritchard Blaze

4th Laura Williams Jan Waite Hairdressing

NZARH URBAN COLOUR – OPEN


2nd Jan Waite Jan Waite Hairdressing

3rd Jan Waite Jan Waite Hairdressing

4th Hazel Newman Addiction Hair (O)

NZARH DIRECTIONAL COLOUR – OPEN

1st Mana Dave Blaze

2nd Natasha Boustridge Blaze

3rd Dylan Quinn Cut Above Academy

4th Ella Pixie Jan Waite Hairdressing

NZARH PPNZ OCEANIC HAIRDRESSING MASTER AWARD – PART 2

1st Laura Williams Jan Waite Hairdressing


AARH PRE NEWCOMER STYLING SWEEPSTAKE

1st Chanelle Herewini Servilles Academy

2nd Linda Zhan Cut Above Academy

3rd Caley Farrer Servilles Academy

4th Somer Hagan Servilles Academy

NZARH PPNZ OCEANIC HAIRDRESSING MASTER AWARD – PART 1

1st Jan Waite Jan Waite Hairdressing

2nd Laura Williams Jan Waite Hairdressing

CTFA URBAN WOMENS/MENS FASHION CUT – NEWCOMERS

1st Trent Fleet Bettjemans

CTFA URBAN WOMENS/MENS FASHION CUT – HAIRDRESSER

1st Natasha Bourstridge Blaze


3rd Hazel Newman Addiction Hair (O)

4th Laura Williams Jan Waite Hairdressing

CTFA DIRECTIONAL WOMENS/MENS FASHION CUT – NEWCOMER

1st Trent Fleet Bettjemans

CTFA DIRECTIONAL WOMENS/MENS FASHION CUT – HAIRDRESSER


2nd Dylan Quinn Cut Above Academy

CTFA URBAN DAY STYLE – NEWCOMER

1st Dennis Tualaulelei Blaze

2nd Ruby Blaikie Jan Waite Hairdressing

CTFA URBAN DAY STYLE – HAIRDRESSER


2nd Laura Williams Jan Waite Hairdressing

3rd Jan Waite Jan Waite Hairdressing

4th Hazel Newman Addiction (O)

TOP AWARDS 2013 : OVERALL CHAMPIONS OF THE DAY

2013 EVENT RESULTS

Newcomer: Damien Mitihapi Cut Above Academy

Hairdresser: Natasha Boustridge Blaze

NZARH Oceanic Hairdressing Master Award: Jan Waite Jan Waite Hairdressing

Top Colour Award: Natasha Boustridge Blaze

Newcomer Cutting: Trent Fleet Bettjemans

Hairdresser Cutting: Natasha Boustridge Blaze

Newcomer Styling: Damien Mitihapi Cut Above Academy

Hairdresser Styling: Natasha Boustridge Blaze

NZARH

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These visits were set up to show the diversity of businesses

involved in industry training and how training works in a

real-world workplace. It was also an excellent opportunity

to make connections between business and those working on

tertiary education policies.

Haircraft is a well-established Wellington salon. Opening in

1978, it has been providing “quality hairdressing” ever since.

They have a strong emphasis on training, employing apprentices

and taking on Gateway students. They also regularly attend

seminars, workshops, and the Hair Expo in Sydney.

Maureen Bowring, the owner of Haircraft, cannot emphasise

the importance of in-salon training enough.

“In-salon training means that my apprentices learn the

everyday running of the business. They also learn how to

empathise with clients and colleagues - a skill classroom

students do not learn. Apprentices also learn practical skills,

such as health and safety rules and regulations.”

Nine people, including HITO CEO Erica Cumming and HITO

Central Sales and Liaison Manager Ryan Piper, visited Haircraft.

It was a tight squeeze, but they had the chance to ask

questions about Haircraft training and to meet Maureen.

They also met with one of Maureen’s apprentices and a

Gateway student who will be starting an apprenticeship

later this year.

The visit went extremely well. Maureen thought that the visitors

got a full understanding of training and how a professional

salon functions.

Jenny Connor of the ITF thought that all the officials found the

visit worthwhile. One of the officials was quoted as saying,

"It certainly gave me a much better perspective on ITOs,

apprenticeships, workplace assessment and how these

work together."

These visits will continue this year to build relationships

between government and industry trainers. Both Erica and

Maureen hope that industry training will continue to be valued

(and considered when developing government policy) well

into the future.

VISITS WILL TAKE PLACE IN AUCKLAND AND WELLINGTON LATER THIS YEAR. IF YOU WOULD LIKE TO HOST OR ATTEND ONE, CONTACT JENNY CONNOR AT [email protected].

On 17 July HITO and the ITF (Industry Training Federation) co-ordinated a visit to Haircraft Centre Ltd in Tawa. We escorted a group of government officials from the New Zealand Qualifications Authority, the Tertiary Education Commission, Education New Zealand, and Ako Aotearoa on a visit

to Haircraft and two other locations.

GOVERNMENT VISITS THE INDUSTRY

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QUALIFICATION REVIEWS MOVING FORWARD

SALON SKILLS (OPTIONAL QUALIFICATION)

The group is developing an introductory qualification.

This is designed to prepare potential entrants for work in

the Barbering, Hairdressing and perhaps the Beauty industries.

It will include grooming for the industry, assisting senior staff,

how a salon/barbers shop/clinic works and what their role

would be. It is aimed at people interested in the industries

and school leavers preparing to enter the industries.

BARBERING

Two new barbering qualifications are with NZQA at the moment

for approval. These include classic barbering skills and skills

needed to manage and run a barber’s chair.

HAIRDRESSING

A suite of qualifications has been agreed on by the Advisory

and Governance Group and this can be viewed at

www.hairtroq.com. The team has set up two working groups:

1. One for the content of the new suite at levels 3 and 4

2. The second to look at possible higher level qualifications

(reflect advanced skills).

BEAUTY

The beauty targeted review is underway with three working

groups working to consider a suite of qualifications for the

beauty sector.

The working groups are in:

• NailTechnology

• BeautyTherapy

• MakeUp/SpecialEffects.

The first step is to determine the industry needs, and how

these may form qualifications. The result of the review will be

fresh New Zealand qualifications. They will have clear graduate

outcomes so that people can understand what the graduate

can “do, be and know”.

Part of this process will result in qualifications that have not

previously been registered as national qualifications. Makeup and

special effects have been taught through training providers before

but have not had a national qualification. This is an exciting time

for both of these groups to lead the way in this area.

NZQA allocated six months for this review process. It is clear that

this will take longer mainly because of the time needed to bring

people together. This is a big commitment for the working group

participants as they give their time to this process.

For those of you following the Targeted Review of Qualifications you will be aware this has been a long process. It’s great to be able to let you know that progress is being made in the reviews of Salon Skills, Barbering, Beauty and Hairdressing Qualifications.

TO GET UP TO DATE INFORMATION OF THE BEAUTY REVIEW GO TO WWW.BEAUTYTROQ.COM

79

worldskills UPDATE ON CAIT

We catch-up to Cait Woodcock about her experiences as the New Zealand hairdressing representative at WorldSkills International earlier this year.

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Cait Woodcock returned from the WorldSkills Internationals in Germany with a renewed enthusiasm for hairdressing.

If you read Forma every quarter, you’ll know about

WorldSkills and about Cait. She is a qualified apprentice

who earned her place in the “Tool Blacks” after first winning

regional WorldSkills hairdressing competitions, and then taking

out the gold medal at the nationals last year.

Cait worked with some amazing trainers during her preparation.

This included:

• NiqJames(WorldSkillsExpert)

• CathyDavys

• RichardKing

• DavidShields

• LauraSimpson(formerinternationalWorldSkillscompetitor)

• UlricaHansson(PivotPointAustraliaandinternationally

acclaimed mentor and WorldSkills champion)

Cait says her experiences over the last few months have been

life-changing. Preparing for Germany, she worked with “amazing

stylists that I have always looked up to.”

When she got to Germany, the calibre of hairdressing she

experienced blew her mind.

“The talent was phenomenal. The work of the French

competitor who ended up winning was impeccable.

His work was insane! It was awesome to meet like-minded

people from other industries who were equally passionate

about their trade. We all just clicked really well.”

Over the last year, Cait says that she has grown personally

and professionally.

“I am a totally different person than I was two years ago. I’m much

stronger, and much more independent.”

Cait would strongly encourage anyone thinking about entering

WorldSkills to do it.

“If someone is thinking about entering WorldSkills I’d hug them

and wish them good luck! Being involved in the local and regional

competition helps. You benefit just from competing and learning

how to do precise work under serious time constraints.”

“I never thought I would be able to do what I can now. The skill set

I have now is incredible, and it’s given me so much confidence”

Cait is now focusing on her next hairdressing challenge.

She is looking forward to refocusing on her clients and building

strong relationships with them. Competition work is high on

her agenda and she’s particularly interested in entering some

photographic competitions

Cait says she would like to become a leader in the hairdressing

industry. She plans take every opportunity that presents itself.

We'll be following your progress Cait!

WORLDSKILLS DAY 3 WORLDSKILLS DAY 3 WORLDSKILLS DAY 4

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HITO introduced the National Certificate in Advanced

Cutting (Level 5) in 2011 to hairdressers who have already

achieved their hairdressing qualification. Advanced Cutting

now has several graduates, each with their own experiences to

share and they all agree that it’s well worth completing.

Our trainees come from a variety of backgrounds and all say

it is a great way to gain further confidence in your abilities and

learn about trends in the wider world of hairdressing. All of

them recommended it for newly graduated apprentices as the

only prerequisite is a Level 4 National Certificate in Hairdressing.

All five graduates we spoke to were enthusiastic and

recommended the course to seasoned industry people.

Paul Skidmore said the course would be great for anyone

“feeling stagnant” in the industry. Heidi Christian, the very first

graduate, said the programme is great for anyone wanting to

keep in touch with modern qualifications.

Advanced Cutting is a thoroughly modern qualification.

It covers areas like researching the latest trends and creating

a portfolio of hairstyles based on these trends. Trainees also

present one of their hairstyles to a live viewing audience.

Many of our graduates found that challenging, but immensely

rewarding.

And they are continuing to find the course rewarding, some

of them well after graduation. Without fail, all our graduates say

their confidence in their abilities has improved, and they feel

more inspired and invigorated than they did before. It’s a talking

point with clients, encourages teamwork, promotes better

understanding of assessments and graduates get to share their

knowledge with the team.

Five of our graduates gave us their top five tips on completing the

qualification, so if you’re currently completing the programme

(or thinking about doing it in the future) check them out!

Advanced Cutting is a thoroughly modern qualification that improves confidence and brings new skills into the salon. We speak to five graduates and find out what they think.

National Certificate in Hairdressing

ADVANCED CUTT ING

INTERESTED IN THE ADVANCED CUTTING QUALIFICATION? GO TO THE HITO WEBSITE UNDER QUALIFICATIONS (WWW.HITO.ORG.NZ/QUALIFICATIONS/HAIRDRESSING/ADVANCED-CUTTING) OR CALL US ON (04) 499 1180.

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For me, the best part of completing this programme was

presenting via the video platform. I found learning how you are

when presenting to be extremely helpful and rewarding.

The most challenging part of the programme for me was the

structural graphics. Having to reference pictures and

think about where they came from was a new challenge.

The most valuable thing I learned was how much great

work Kiwi hairdressers do. It was also really useful being

able to get feedback from HITO straight away.

This programme gave me the confidence to follow through

and realise that I can do presentation work. Being able to reflect

on portfolio work was also great, as was being forced to try

something new.

My top 5 tips for Advanced Cutting are:

1. Don’t be afraid to hand something in and get feedback

2. Ask questions to clarify

3. Communicate with other people online and share idea’s

4. Don’t leave it to the last minute – set your own deadlines

5. Relax and enjoy – have fun

I would definitely recommend Advanced Cutting to anybody

who is looking to update their skills. It is a great confidence

booster for someone who has done their National Certificate

to gain more confidence.

GRADUATE ONE Heidi Christian from Waikato School of Hairdressing

WORK BY HEIDI CHRISTIAN

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“The best parts of completing this programme for me were

finding influences and learning about the history of trends. I

also got really inspired. It was challenging to find models to do

Avant Garde work. Writing about your research and fitting it in

with your cutting was also challenging. But once you got past

the essays the cutting was a breeze.”

“The most helpful thing I learned from doing this programme

was getting feedback on structural graphics and getting it

perfect and relating it to the haircut.”

“The programme definitely helped me with developing new

ideas and looking for inspiration. I am constantly being inspired

now, and I am also really motivated.”


1. When booking your models make sure to book them on

separate days so you have plenty of time to work – not all go

go go on the same day.

2. Use hairdressing websites – like Hairdressers Journal in

the UK.

3. Make sure you use the online forums to get help and feedback.

4. Colour and cut are a complete package – changing the

client’s hair colour to suit their cut can make a big difference.

5. Get a good photographer.

“I would recommend this qualification and programme to

anyone who is a hairdresser and needs motivation or wants

to expand and go more in-depth into their cutting skills.”

GRADUATE TWO Charlotte Colthurst from Charlotte Dawn Hairdressing

WORK BY CHARLOTTE COLTHURST

WORK BY CHARLOTTE COLTHURST


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The best part of completing this programme was immediately

putting the knowledge to full use. The first module about

current and emerging trends was extremely helpful.

The research helped me finding trends and relate them

to hair. It was extremely helpful to see how tied-together all

the trends are and to put it down on paper. I am using what

I learned constantly now.

Co-ordinating all the models was the biggest challenge. I had

four or five models, and I booked them all for November. In the

end, one model went away, and two of them had school exams.

Getting familiar with video module was also quite challenging.

It was quite daunting to be in front of the camera. My advice

would be to get into the swing of it and be as professional as

you can.

The programme will undoubtedly help with my photographic

and video work. It elevated and improved my skills and helped

me be a better trainer. I can pass on knowledge to current and

future employees.


1. Organise your time - allocate time to do everything, get

models early and have backups.

2. Allocate prep time especially if you are not familiar with

competition work – prepare, prepare, prepare.

3. Organise someone for the video early and discuss the plan

with them.

4. Get a photographer on board and explain the concept you

want clearly.

5. Get a stylist if you can and explain your concept to them.

Advanced Cutting is ideal for anyone qualified with some skills

and experience. It’s perfect for anyone training staff or for those

who has been in the industry for a couple of years.

This programme makes you a better all-round hairdresser.

GRADUATE THREE Ivan Shew from Frenz Hair Design

WORK BY IVAN SHEW. MODEL MEGAN ROBERTSON. PHOTOGRAPHER ALICIA SCOTT FOTOGRAFICA

WORK BY IVAN SHEW. MODEL EMILY BERRY. PHOTOGRAPHER ALICIA SCOTT FOTOGRAPHICA

85

My boss owns three hairdressing colleges, and he asked

me if I would like to do the programme. He heard about it

through HITO.

The best part for me was getting recognition from my peers

for the huge amount of effort I put in to the programme.

It also taught me a lot about teamwork. I also learned a lot

about following assessment criteria, which is useful as a tutor.

Getting motivated on the programme was challenging

because I had to learn the online system and how it related

to the assessments. But the programme helped me to get

my confidence back in fashion forecasting and on the

competition floor.


1. Organisation. This is especially useful when doing a photo-

shoot. Know what poses you want beforehand.

2. Keep communication open - especially with HITO or

whoever is running the programme.

3. Set yourself weekly goals and achieve them.

4. Utilise all the support systems for finding help with

photography, finding models and makeup artists. Use friends,

family and Facebook.

5. Practice, practice, practice!

Anyone feeling stagnant in the industry should do this programme.

I feel reinvigorated, and it has helped me get my spark back.

GRADUATE FOUR Paul Skidmore from Premier Hairdressing Academy

WORK BY PAUL SKIDMORE


86

The best part of this programme was the sense of

accomplishment I received. All the work I put in putting

together my portfolio, doing the research, getting inspiration

together, and creating

a look for my model was immensely rewarding.

Finding time to research and put together everything with

family and work was a challenge but what I learned was

invaluable. The most valuable thing I learned was how to put

everything together including research, creating a look, doing

make-up and creating a mood board.

Doing Advanced Cutting has been a good marketing tool for

the salon, and it has already created interest for my salon.


1. Understand how much time it will take – set aside research

and model time each week.

2. Get a clear idea on what look you want.

3. Stick to your plan and research.

4. Get a strong support crew – I ran my ideas past the girls in

the salon, which was helpful.

5. Use online salon for info, help and feedback.

Advanced Cutting is ideal for anyone qualified with some skills

and experience. It’s perfect for anyone training staff or for those

who has been in the industry for a couple of years.

All qualified apprentices should do it. It will give them insight

into where looks and trends come from.

GRADUATE FIVE Viki McClimont from Hames Hairdressing

WORK BY VIKI MCCLIMONT

FEMALE HAIRSTYLE BY VIKI MCCLIMONT

87

www.hito.org.nz/qualifications/international

HITO is now offering international recognition in Hairdressing, Beauty Therapy and Nail Technology. If you or your staff have a relevant national certificate in hairdressing or beauty and have at least one year’s experience as a senior operator, you can now have your skills and experience recognised in Australia, Canada, Hong Kong and Japan.

Reasons to apply:

Just want to have international recognition for your skills?Pride of place

Personal developmentA new and exciting opportunity for you and your qualified staff

Marketing point of differencePromote your business as employing staff that have internationally recognised qualifications

Spread your wingsThinking about travelling overseas? Get recognised before you go

Take advantage of this opportunity to have your national qualification recognised on the world stage. It will open doors to a career abroad while still being acknowledged within New Zealand for local and international clients.

Qualified?Just qualified?Have experience?

International recognition of your skills

The ipsn is an internationally recognised certificate that

almost any New Zealand qualified hairdresser or beauty

therapist can gain. All you have to do is complete your

National Certificate and work for at least twelve months in

your industry. You can then apply for through HITO.

Officially the certificate is recognised in Australia, Canada,

Hong Kong, and Japan. But we spoke to some ipsn graduates

and they said their certificate and qualifications were valued all

over the world. They could travel where they liked, find work,

and then earn while they saw the world.

Our graduates couldn’t hide their enthusiasm for their ipsn.

In fact, we couldn’t get hold of many of them for a comment,

because they’d already taken off overseas. Every graduate we

contacted recommended the certificate saying it is “perfect for

anyone who wants to travel”.

And NZ salon owners, don’t worry! The graduates we spoke

to said they planned to return to New Zealand and share what

they had learned with the industry here.

So for any hairdressers or beauty therapists looking to travel,

why wait? With your ipsn you can see the world, earn money,

and up-skill in your industry. What more could you want?

WWW.THEIPSN.NET. IF YOU WANT YOUR IPSN CERTIFICATE, YOU CAN FIND OUT MORE AT OUR WEBSITE, CALL US ON (04) 499 1180 OR EMAIL US AT [email protected].

THINKING ABOUT OVERSEAS TRAVEL?

It’s a typically Kiwi experience, the OE (Overseas Experience). Kiwis train at home, gain a qualification, and then head off

around the world. An ipsn (international professional standards network) certificate can make it is easier than ever for

hairdressers and beauty therapists to find work overseas.

89

SPECTRA’S 10 YEAR BIRTHDAY10 years on, Spectra celebrated with many of the people that have made this past decade a huge success.

Spectra has always been viewed with considerable respect

by the people of the Manawatu, and with good reason.

Since Gabrielle Bundy-Cooke purchased Spectra in

2003, their team has won national and international accolades,

including winning HITO Training Salon of the Year Award in

2009. Education and training are the cornerstones of this

business

Gabrielle’s dream was to create a business built on excellence

and success, and she has worked closely with HITO and Wella

over the years to realise this vision. They have grown drastically

over the years, taking on many staff inspired by the vision

of Spectra.

On Saturday 31 August, the team at Spectra celebrated the last

ten years of success. They stopped traffic on George Street (the

location of the salon) with a flash mob of ‘Krumpers’ and a high

impact hair and fashion show, entertaining their 80+ guests

plus customers in nearby shops and cafes. They were joined

by friends, family, former staff members, and teams from other

local salons as they danced the night away.

Gabrielle believes the next ten years will be different, and

that Spectra will continue to grow and change. However, she

plans to continue their strong focus on clients and on training.

She particularly hopes to focus on growing apprentices, saying

“they are the future of the industry”. They hope the Spectra

method will work for the betterment of the industry, and that

their business will continue to grow well into the future.

GABRIELLE BUNDY-COOKE (OWNER) AND BARBARA KENNY (FRONT OF HOUSE HOSTESS) FOR SPECTRA

"They are the future of the industry."

90

SPECTRA WINNING THE 2009 TRAINING SALON OF THE YEAR AWARD

THE SPECTRA STORE DECORATED FOR THE PARTY

SPECTRA GOODIE BAGSA MODEL IN THE PARADE SPECTRA'S 10TH BIRTHDAY

THE CAKE AT SPECTRA'S 10TH BIRTHDAY THE SPECTRA TEAM CUTTING THE CAKE

91

TRACEY STANAWAYFIONA SHAW

Fiona comes to HITO as the new Marketing and

Communications Assistant. She’ll be working here at

HITO to bring you Forma, e-Forma, and the latest news

on the Facebook page, as well as much more. She’ll also make

sure that everything marketing and communications remains

up-to-date.

Fiona recently left a job at a distance education provider,

where she helped edit, write about, and promote their products.

She is really looking forward to learning more about the world

of hair and beauty.

CHANGES FOR THE NZARHThere is a new head office for the NZARH and it’s now located in Nelson. You can email at

[email protected] or call on (03) 5489818. There’s also a brand new website for

you to enjoy at www.nzhairdressing.org.nz.

PATRICK CAMERON IS COMING!!! SUNDAY 26TH AND MONDAY 27TH JANUARY 2014 – TARANAKI

We are delighted to announce that Patrick Cameron will be holding a two day Long Hair Workshop

at his exclusive residence in Taranaki. The internationally renowned Long Hair Master will delight

25 lucky NZ hairdressers, through a mixture of hands-on and look and learn sessions over two full days.

Tracey is a motivated, results driven individual with

27 years’ experience in the hairdressing industry.

Combining effective communication skills with extensive

product knowledge has been the key to her success so far.

She started as an apprentice and developed to being national

education manager for some well-known brands. She has

found her hairdressing career interesting, challenging, and

very rewarding. Over the course of her career, Tracey has

worked with local and international hairdressing artists which

strengthened her belief in, and passion for, the New Zealand

hairdressing industry.

Tracey is really looking forward to taking up her position at

HITO and engaging with the next challenge in her career.

Fiona has just joined the HITO team and has taken over from Kelly, who has left HITO to travel the world.

We’d like to say a big warm welcome to Tracey Stanaway, our new Midland Sales and Liaison Manager. Tracey joined HITO

on 10 September and we are very pleased to have her on board.

YOU CAN CONTACT FIONA ABOUT NEWS AND POTENTIAL STORIES AT [email protected] , OR CALL HER ON (04) 499 1180. SHE WANTS YOUR NEWS!

YOU CAN EMAIL TRACEY AT [email protected] OR [email protected] OR CALL HER ON (027) 480 6550.

NEW STAFF AT HITO

NZARH UPDATES

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APPRENTICESHIP INCENTIVE UPDATE

The special one-time subsidy to encourage potential apprentices and employers to get started in an apprenticeship is still available. Employers and apprentices who begin a training agreement for hairdressing/barbering modern apprenticeship will each receive $1000. The subsidy is available to apprentices and their employers where the apprentice has over 120 credits yet to complete. For hairdressing, that means those who are entering as year 1 or year 2 apprentices.

Those who have signed on as an apprentice on and after 6 March 2013 will be in the Government’s incentive. HITO will send you the incentive application forms. In the meantime, all queries about the incentive should go to Bobby Hall at [email protected] or (04) 499 1180.

advanced cutting

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