2. Formal vs. Informal Decide whether these sentences are
formal or informal.
3. But Im afraid you cant stay with us because were going to
Paris.
4. However, when I got home I discovered it was broken.
5. My family cant wait to meet you.
6. I am writing to you in order to complain about the goods and
service in your shop.
7. I look forward to hearing from you soon.
8. What about coming in the Easter holidays?
9. It was great to hear from you.
10. What is more, when I asked to see the manager the assistant
was very rude.
11. By the way, have you been horseriding since I left?
12. I would appreciate an apology from the manager.
13. Letter gap fill Choose the sentences to complete the
following letter.
14. Dear Sir or Madam, .............. . On 18th June I bought
an MP3 player at your store. .............. . As a result, I took
it back to the store the following day. There, I was told that I
could only have a refund if I returned it in its original box,
which I had removed. .............. . In the end, I left the shop
with a replacement MP3 player but once again I discovered it was
faulty. I demand a full refund immediately. Furthermore,
.............. . .............. Yours faithfully,
15. Task You recently stayed in a hotel with your family in
London. The room was dirty and noisy, the food was dreadful and
none of the staff seemed to want to help you. Write a letter of
complaint manager and ask for a refund. to the hotel
16. Useful language I am writing to you in order to complain
about However, What is more, I would appreciate I look forward to I
demand If I do not hear from you, Yours faithfully,
