Foster Data Dashboard - azahcccs.gov · Request for crisis services because a crisis service...

Foster Data Dashboard

Updated: 5/25/2018

https://www.azahcccs.gov/Members/AlreadyCovered/MemberResources/Foster/https:/www.azahcccs.gov/Members/AlreadyCovered/MemberResources/Foster/

https://www.azahcccs.gov/Members/AlreadyCovered/MemberResources/Foster/https:/www.azahcccs.gov/Members/AlreadyCovered/MemberResources/Foster/

Dashboard Measure Sources Dashboard Measure Source Occurrence

CMDP Enrollment AHCCCS Data Warehouse Monthly

CMDP Enrollment by RBHA AHCCCS Data Warehouse Monthly

DCS Removals RBHA Self-reported data Monthly

AHCCCS Foster Care Calls Clinical Resolution Unit Monthly

RBHA Foster Care Calls ACOM449 Deliverable Monthly

Rapid Response ACOM449 Deliverable Monthly

Service Provided Out of Network ACOM449 Deliverable Quarterly

Governor’s Scorecard – Newly Enrolled Members AHCCCS Data Warehouse Monthly

RBHA Penetration Rates RBHA Self-reported data – Individual RBHA methodology utilized

Quarterly

RBHA CMDP Top Services RBHA Self-reported data – Individual RBHA methodology utilized

Quarterly

Grievance Data RBHA self-reported data As requested

Request for Hearing Data AHCCCS Report Monthly

CMDP Medicaid Enrollment

3 Reaching across Arizona to provide comprehensive quality health care for those in need

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

CMDP Enrollment by RBHA


0

2,000

4,000

6,000

8,000

10,000

12,000

MMIC CIC HCIC CRS TRBHA

5

Monthly DCS Removals

Reaching across Arizona to provide comprehensive quality health care for those in need

RBHA Self Reported Data

0

100

200

300

400

500

600

Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18

MMIC CIC HCIC UHC CRS

6

Foster, Kinship, Adoptive Calls/Emails AHCCCS Clinical Resolution Unit


0

2

4

6

8

10

12

14

16

18

20

Oct-17 Nov-17 Dec-17 Jan-18 Feb-18

AHCCCS Clinical Resolution Unit - Services not received within 21 days from assessed need AHCCCS Clinical Resolution Unit - All other calls

Dis

tin

ct M

emb

ers

7

Foster, Kinship, Adoptive Calls/Emails RBHA Liaison



24

12

17

22

15

82

71

61

79 76

1 2 1 0 1 4

0 1

5

0 0

10

20

30

40

50

60

70

80

90


MMIC - Liaison CIC - Liaison HCIC - Liaison UHC CRS - Liaison

Dis

tin

ct M

emb

ers

Foster, Kinship, Adoptive Calls All RBHAs Liaison



Call Description Oct-17

Nov-17

Dec-17

Jan-18

Feb-18

General information and education 1 1 0 0 1

General issue with coordination of care issue or request for coordination 0 0 0 0 0

General issue with coordination of care or request for coordination 31 29 22 36 35

Issue with accessing physical health services 0 0 0 0 0

Issue with receiving prescriptions 3 3 2 5 2

Notification of behavioral health services not provided within 21 calendar days after identified need

6 1 6 7 4

Other issues related to crisis or rapid response services 74 51 39 63 52

Request for behavioral health out-of-home treatment due to the member displaying dangerous or threatening behaviors

7 3 10 3 8

Request for crisis services because a crisis service provider was unresponsive within 2 hours

0 0 0 0 0

Request for crisis services because a crisis service provider was unresponsive within 2 two hours

0 0 0 0 0

Request for general information/education related to behavioral health 24 19 9 12 4

Request for general information/education related to DCS, CMDP, or licensing agency 2 4 3 9 7

Request for insurance coverage information 1 1 7 6 6

Grand Total 149 112 98 141 119

9

Foster, Kinship, Adoptive Calls RBHA After Hours Line



0

3

0

2

0

38

24

18

33

27

0 0 0 0 0 0 0 0 0 0 0

5

10

15

20

25

30

35

40


MMIC - After Hours CIC - After Hours HCIC - After Hours UHC CRS - After Hours

Dis

tin

ct M

emb

ers

10

Rapid Response – % of Children Referred by DCS & Received Rapid Response Service



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

MMIC CIC HCIC UHC CRS

Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18

Services Provided Out of Network at the 130% FFS specific to Jacob’s Law

Oct -16

Nov-16

Dec -16

Jan -17

Feb -17

Mar -17

Apr -17

May -17

Jun -17

Jul -17

Aug -17

Sep -17

Oct -17

Nov -17

Dec -17

Jan -18

Feb -18

Mar -18

MMIC 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

CIC 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

HCIC 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

UHC CRS

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0


Newly Enrolled CMDP Members – At least one behavioral health service during the reported month for members in their first six months of enrollment in CMDP


* Due to data issues, the most recent data available is June 2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17

13

MMIC Penetration Rate for CMDP Members



69% 73%

77% 79%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Oct-Dec '16 Jan-Mar '17 Apr -Jun '17 Jul-Sep '17

11929 11892

11421

10824

CMDP Enrollment

Pen

etra

tio

n R

ate

14

MMIC Top 5 Services for CMDP Members



0

20,000

40,000

60,000

80,000

100,000

120,000

Case Management Skills Training andDevelopment

BH Counseling andTherapy

Unskilled Respite Home Care Training

# o

f C

laim

s

July 2017 August 2017 September 2017

15

HCIC Penetration Rate for CMDP Members



1383 1355 1380 1294

63.70%

69.52% 74.13% 75.97%

0

200

400

600

800

1000

1200

1400

1600

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Oct - Dec 2015 Jan - Mar 2016 Apr - Jun 2016 Jul - Sep 2016

# o

f El

igib

le c

hild

ren

Pen

etra

tio

n R

ate

CMDP Enrollment CMDP Penetration Rate

16

HCIC Top 5 Services for CMDP Members



17

CIC Penetration Rate for CMDP Members



5,690

5,062

4,621 4,430

73.81% 77.10%

81.87% 85.40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0

1,000

2,000

3,000

4,000

5,000

6,000

OCT - DEC 2016 JAN - MAR 2017 APR - JUN 2017 JUL - SEPT 2017

CM

DP

En

rollm

ent

Penetratio

n R

ate

18

CIC Top 5 Services for CMDP Members



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

Oct - Dec 2016 Jan - Mar 2017 Apr - Jun 2017 Jul - Sept 2017

T1016 Case Management H0004 Counseling and Therapy H0031 Assessment Non MD

S5109 HCTC H2014 Skills Training and Dev

19

UHC CRS Penetration Rate for CMDP Members



420 398 401

380

28%

30%

33% 32%

0

100

200

300

400

500

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

April - June 2016 July - Sept 2016 Oct - Dec 2016 Jan - March 2017

Total Elig. Members % of CMDP members with Utilization

20

UHC CRS Top 5 Services CMDP Members



RBHA Grievances – CMDP Specific

RBHA Type Apr 17-Jun 17

Jul 17-Sep 17

Oct 17-Dec 17

Jan 18- Mar 18

AHCCCS Request for Hearing

Apr 17-Mar 18

MMIC

Grievances 16 46 25 34

3 Distinct

Members 10 26 18 26

CIC

Grievances 8 16 17 37

0 Distinct Members 8 14 16 37

HCIC Distinct

Members 0 1 0 0 0

UHC CRS Distinct

Members 0 0 0 0 0


*RBHA Self Reported Data

Office of Individual and Family Affairs • Steven Leibensperger is the new AHCCCS Foster Care Community

Liaison in the Office of Individual and Family Affairs (OIFA)

• Steven has worked with AHCCCS since 2003 assisting members, and working to grow and develop internal staff. As an Arizona Foster/Adoptive Parent for the past 9 years, he has been dedicated to the support and care of Arizona’s children.

• OIFA is working to provide additional tools, resources, and training opportunities. These include new 1-pager resource documents, eLearning, and web-based training opportunities, which will be available in coming months.


Have a story to share, questions to ask, or looking for resources? Stay connected by joining the OIFA newsletter or sent an email to [email protected]

mailto:[email protected]

Date post:	02-Jan-2019
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Foster Data Dashboard - azahcccs.gov · Request for crisis services because a crisis service...

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