Foundations for an

effective Health and

Safety culture

Neil Lenehan HSQE Manager

11th June 2014

nlenehan@water.ie

The Journey

• A bit about me

• Building the Irish Water HPUM

• Building HSQE

• The Challenges

• Key Messages and Learning

2

Building the IW HPUM - Processes

- Systems

- People

Irish Water: A commercial self-funded modern Utility

1.6 million customers

Effective Regulation

Support Economic Development

€11 billion Asset Base

Integrated systems

100,000kms of pipes

Skilled and Engaged Staff (IW, LA’s)

Waste Water to Environmental Standards

Providing Clean and Safe Water

Funding from International Lenders

The Irish Water Programme

Most Ambitious

Programme Ever

Set Up a

New Utility in

15 Months

Delivered on Time,

to Budget, and to

Quality

No Limits, Total

Commitment,

Complete Flexibility

Passion, Energy,

Excitement and a

Can Do Attitude

Delivered to

best industry

practice

It reflects the way

Bord Gáis does

things.

Partnership

between

BGE, LA’s and

Service Providers

Corporate

Services & HSQE

Asset

Management

Asset Operations &

Maintenance

Customer

Operations HR & Business

Change

Finance, IT

& Commercial

Regulation

Capital

Delivery

CTO

Environment

Irish Water - A new Utility is

established

Some Stats

• 471 recruited to date (over 24,000 applied)

• 1828 trained – 462 sessions in 21

locations

• 1892 processes, 104 IT Interfaces

• 34 Service Level Agreements in place

• To date 250,000 meters installed

– That one every 27 secs !

7

It hasn’t been easy.

8

Water Services in Ireland – Current Snapshot

Costs €1.2

billion to run

water services

in Ireland

€20 billion needs to be

spent on the assets

€11bn of installed

assets and lack of

data on the condition

of these assets

Approximately

23,400 people on

boil water notices High % of water

lost through

leakage

1,000 water schemes at risk

of bacterial and viral contamination

140 years of

under investment

• Delivered 8 Major Utility Scale Systems

• 1892 utility processes designed and implemented

• Best practice utility operating model, organisational

structure and capabilities in place

• Metering and Customer Contact Centre Contracts

Awarded

• IW and LA collaboration to establish IW in January

2014

• 34 Service Level Agreements in place

• 250,000 meters installed through Metering

Programme

Irish Water Establishment to date … What you don’t hear - Achievements to Date

Building HSQE

Our Vision for HSQE

“To be an independent, trusted and

respected HSQE function which

empowers colleagues and

stakeholders to work towards the

development of a world class HSQE

culture in Irish Water”

HSQE Vision

HSQE

Built on best

practice systems

Integrated approach

IMS System

Support all business functions

Leadership

Governance to senior

management team

Strive to be world class

Embedded in the DNA of the IW

organisation

Scope of HSQE function

• Governance and support

• The IW Integrated Management System (IMS)

• Occupational health

• Behavioural safety

• Enterprise Risk Management

• Incident and crisis management

• Quality - document and records management

• Info security and data protection

14

The Task

• Understanding the scope – what , who, how?

• Build the project team

• Design and build the HSQE HPUM

• Identify the processes and understand the business interfaces

• Complex landscape

• Understanding scale, lack of information

• Design the model for HSQE in IW

15

The Task

• Build an IMS based on ISO and best practice

• Construction Regs Duties and Procurement

• Legal compliance – e.g. SI

• Risk based approach – detailed project management

• And in parallel deliver metering safely

16

Understanding the Scope

Office Staff

Site Staff – Construction

Site Staff – Operations

Site Staff - Maintenance

Irish

Water

Staff Metering

Capital Projects

Operations

Maintenance

Contractors

Site Staff - Operations

Site Staff – Maintenance

Site Staff – Minor Construction Works

Local Authority

Integrated Management System

18

Specific Environmental Requirements

Specific Safety Requirements

Specific Energy Requirements

Specific Quality Requirements

Scope Terms and definitions

Policy Manual

Objectives and targets Roles and responsibilities

Management representative Competency, training and awareness

Communication Control of documents and records

Operational controls Monitoring & measurement devises

Analysis of data Supplier evaluation Non conformances Corrective actions Preventive actions

Emergency response Internal audits

Management review

HSQE Organisation Structure

19

HSQE MANAGER (Neil Lenehan)

RISK MANAGER

Information Support

Specialist

Risk Support

Specialist

IMS MANAGER

Energy Management

Specialist

IMS Support & Governance Lead

IW Documents & Record

Control Lead

IMS Support Officer

IMS Audit Officer

Behavioural Specialist

EHS MANAGER

Regional EHS

Manager

HSQE Support Officer

Project Support

Specialist

Occupational Health

Specialist

Regional Position

Central Position

The Challenges

Scale of Task

• Large national geographical spread

• 471 new staff

• 34 LAs

• 10,000 sites

– 2000 WTP’s and WWTP’s

– 58K of Water Network

– 35K of Waste water network.

• 213 DBO contracts

21

Scale of Task

• 140 live construction projects

• 700 construction projects at

design/procurement stage

• >>4,000 suppliers on IW frameworks

• >2,000 existing LA suppliers currently

being assessed

• And a metering project

22

Climbing the mountain

• Structure – People, Processes and Systems

• Understanding where you are going

• Hard data and risk based approach

• Getting the business to own HSQE

• Getting out of fire fighting mode

• Getting the foundation in – procurement is key

• External partnerships – Networking

23

Hard Data

24

0

50

100

150

200

250

Total

Total

HSQE Achievements

25

• Team in place

• Over 900 direct inspections carried out (HHT)

• Collaborative HSQE relationship with 34 LA’s

• Collaboration with external stakeholders

• Monthly reporting – QlikView

• HSQE Priority programmes

– Asset safety, driving, capital project support etc.

• Process and systems developed – Risk assessment

– Monthly reports

– Inspection, Audit, CAPA, Legal Registers etc

Innovation

• Apps - Handheld Technology

• HSE Manager

• Alfresco

• Qlikview

• HAZCON

26

Key Messages and

Learnings

Metering Case Study

• Detailed HSQE tender section

• Detailed contracts with robust KPI’s

• 250,000 to date

• Inspection Schedules

• CAPA

• App and QlikView

28

Key messages

29

• Management commitment is vital – don’t just tick the box

• Understand where you are and your destination

• A Safety Team will not make you safety compliant, they will help you get there

• Risk management is owned by everyone

• Use today, leverage on best practice, use your network

• Become a world class support service to your business