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Franchise Business REVIEW oday’s Top Franchises TOP 50 MULTI-UNIT FRANCHISES ... Take a...

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  • Our Town America Welcomes Newcomers to Charlotte PAGE 5

    Franchise Business

    SPRING 2014

    Ratings & Reviews of Todays Top FranchisesREVIEW


    Sothebys International Earns Top Spot PAGE 8

    A Look Inside the Top Multi-Unit Franchises PAGE 8

    Rated By Franchisees

    Greg Gumby Morrison opened his first Toppers in December 2005 and now owns three locations in the Milwaukee area.


    *Results measure company-wide same store sales figures for each fiscal quarter over the previous years fiscal quarter. The measuring period is March 22, 2010 through December 29, 2013. Excludes store sales from the State of Florida. Not all individual stores experienced the same results. New franchisees may have results that differ. This advertisement is not an offer of a franchise. Franchises are offered and sold only through a Franchise Disclosure Document.STATE OF CALIFORNIA: THESE FRAN-CHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE STATE OF CALIFORNIA. SUCH REGISTRATION DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION, OR ENDORSEMENT BY THE COMMISSIONER OF CORPORATIONS NOR A FINDING BY THE COMMISSIONER THAT THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE, AND NOT MISLEADING. STATE OF NEW YORK: THIS ADVERTISEMENT IS NOT AN OFFERING. AN OFFERING CAN ONLY BE MADE BY A FRANCHISE DISCLOSURE DOCUMENT FILED WITH THE DEPARTMENT OF LAW OF THE STATE OF NEW YORK. SUCH FILING DOES NOT CONSTITUTE APPROVAL BY THE DEPARTMENT OF LAW OF THE STATE OF NEW YORK. MINNESOTA STATE REGISTRATION NUMBER F2873.Hungry Howies Pizza & Subs Inc., 30300 Stephenson Highway, Suite 200, Madison Heights, MI 48071, 248-414-3300.


    Exclusive territories are available. Call (248) 414-3300 or log onto franchising.hungryhowies.com. Take a self-guided tour of our digital

    brochure and complete a simple form to request more info.

  • For more information on this report, visit: www.FranchiseBusinessReview.com | 1

    SPECIAL REPORT: Top Multi-Unit Franchises

    Successful multi-unit franchise owners are a special breed of franchisees. Not only do they possess the ability to follow a system, build a business, and promote a brand, but they have the strategic vision, leadership skills, grit, and capital to build an empire.

    This is the second year weve taken an in-depth look at this group of franchisees to learn the secrets to their success and, of course, to name our top brands for multi-unit ownership. As with last year, many of the franchise companies featured in this report are the same brands that win our annual franchisee satisfaction awards. This isnt particularly surprising, as it stands to reason that a franchisor recognized for overall franchisee satisfaction would also have happy multi-unit operators.

    Regardless of the type of investment youre considering, one of the best ways to know if a franchise opportunity is really as good as it appears is to look at franchisee satisfaction. Not all brands willingly open their doors to an independent research firm like Franchise Business Review to have their franchisees surveyed, but those who do can offer investors a wealth of information on the systems leadership, culture, training and support, financial outlook, and franchisee communityall from the perspective of franchisees. With brands that decline to have their franchisees surveyed by an independent third party, this can be a sign of deeper problems.

    No business comes with a guarantee of success, but starting your due diligence with our top choices for multi-unit ownership will undoubtedly get your research off on the right foot.

    Bigger and Better

    Happy franchising!

    Molly Rowe, Editorial Director

    Multi-unit franchise owners have the strategic vision, leadership skills, grit, and capital to build an empire.

    Eric Stites, CEOMichelle Rowan, PresidentMolly Rowe, Editorial DirectorC.J. Fleck, Senior Web DeveloperMichael Kupfer, Online Marketing ManagerNicole Kenney, Client Services ManagerJamie Lavigne, Client ConsultantLinda Lorrey, Client ConsultantJay Metzenroth, Marketing Coordinator Stacey Picott, Office ManagerThe Secret Agency, Design & Production

    Franchise Business Review is the leading market research company in the franchise industry, assisting prospective franchise buyers through the examination process of todays leading franchise systems. Before you invest in any franchise opportunity, get the facts from Franchise Business Review. Our independent franchisee satisfaction reports measure the health of any franchise system, based exclusively on the feedback of todays franchise owners ... the real franchise experts!

  • SPECIAL REPORT: Top Multi-Unit Franchises

    2 | For more information on this report, visit: www.FranchiseBusinessReview.com

  • For more information on this report, visit: www.FranchiseBusinessReview.com | 3

    SPECIAL REPORT: Top Multi-Unit Franchises

    WHO WE ARE Franchise Business Review is a national market research firm focused on franchisee satisfac-tion and performance. Our products include franchise satisfaction reports, custom research and analysis, industry sector studies, executive networking groups, and other services aimed at driving franchise performance.

    WHAT WE DOTo compile the data for this report, Franchise Business Review surveyed close to 6,600 multi-unit franchisees (we focused our research specifically on operators with at least three units). We invited all North America-based franchise companies to participate in this study, and over 300 leading multi-unit brands

    were researched. Any franchise company can take part in our franchisee satisfaction studies at no cost to the companyour research is completely independent, and our surveys and interviews are conducted directly with fran-chisees and senior management.

    All active franchisees within a system were given the opportunity to answer 33 bench-mark questions ranking their franchise in the areas of financial opportunity, training and support, leadership, operations and product

    development, core values (e.g., honesty and integrity of franchisor), general satisfaction, and the franchisee community. An additional 16 questions asked franchisees about their market area, demographics, business lifestyle, overall enjoyment running their franchise, and role in the franchisee community.

    From this data, we identify our list of Top Multi-Unit Franchises, which only includes companies with the highest franchisee satis-faction among all the brands we researched.

    Photo courtesy of Checkers & Rallys.

    A Look at the Top Brands and the Empire-Builders Behind Them

    Multi-Unit Franchising

    Franchise Business Review surveyed close to 6,600 multi-unit franchisees at more than 300 leading brands.

  • SPECIAL REPORT: Top Multi-Unit Franchises

    4 | For more information on this report, visit: www.FranchiseBusinessReview.com

    WHAT IS MULTI-UNIT OWNERSHIP?The definition of multi-unit can vary greatly depending on the franchise concept. In the food and retail industry, it usually means you own multiple physical locations. For service-related sectors, it can mean you serve multiple territories but maintain one central office. Some brands define bigger territories while others break their territories up to be very small (usually based on population). This can mean that someone who meets the defini-tion of multi-unit franchisee actually has a smaller business numbers-wise than a single unit franchisee who owns a big territory. Then, of course, there are other multi-unit franchi-sees who own so many units (sometimes from multiple brands) they are actually bigger than many franchisors.

    Area development can be another form of multi-unit ownership and also has multiple definitions. Typically, an area developer is someone whos agreed to develop a number of units within a territory by selling franchises within that territory to additional investors, training and supporting those franchisees, and getting paid a percentage of the royalty from those units. Many area developers own franchise units themselves, but in some sys-tems, they simply perform a support role for franchisees in their area. Others are simply charged with selling franchises, and support is handled through the corporate office. Clearly, the exact definition and role of an area devel-oper can vary from franchise to franchise, and you will need to research the specifics of the opportunity you are considering should you go down the path of area development.

    For this report, we looked only at fran-chisees with three or more franchise units within the same brand. Franchisees told us owning two units was very similar to owning just oneit wasnt until they reached three or more units that their operations and support needs really changed.

    33% of ALL franchisees

    are multi-unit operators

  • For more information on this report, visit: www.FranchiseBusinessReview.com | 5

    SPECIAL REPORT: Top Multi-Unit Franchises

    Its important to note that not every multi-unit concept (or franchisee) starts that way. Many evolve into it with time and success. For example, Hungry Howies Pizza and Subs franchisee Bob Leger opened his first location in 1987. He opened a second in 1990, and, by 2000, he had 25 locations. Whether or not you plan to start out as a multi-unit owner, its important that you go into your research with that possibility in your head.

    You need to be sure that your franchis

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