FRANCK BACHELINC u s t o m e r - C e n t r i c

I T S e r v i c e s M a n a g e r w i t h a p a s s i o n f o r

U s e r - C e n t r i c d i g i t a l p r o d u c t s

+1 323 348 8685franck@bachelin.comLos Angeles, CA, USA

franckbachelin

EXPERTISE

• Project Management• Resource management

• Acts as Scrum Master• Planning strategy• Backlog grooming

• Team lead• Quality assurance• Test management

• Customer success• Account Mgt• Customer development• Story gathering/writing• User Experience (UX/UI)• Knowledge Management• Information architecture• Develop training materials• Change management

• Requirements gathering• Functional Specs

• Use cases / User Stories• Business process modeling

• Business rules documentation

• Tool selection/ RFP• Competitive analysis

• Client Management• Portfolio Mgt• Product vision• Functions as Product Owner• Business model generation• Product Marketing• Product strategy• Can own a P&L S

For Strategy

AFor Analysis

EFor Execution

TFor Tactics

PRODUCT MANAGEMENT BUSINESS ANALYSIS

CUSTOMER SUCCESS

PROJECT MANAGEMENT

sate (\‘sāt\), v.; SATED, SATING. To satisfy fully

Franck Bachelin ©

Expertise Years of experienc

eProject Management (Agile, Waterfall) 10+Business analysis 10+Product Management 5+Content management (WCM, ECM) 15+Web development Mgt (from HTML+ASP 1996 to JAVA+REST+SPRING+ANGULAR 2015)

20

Enterprise search 3Knowledge management 5Digital marketing support 9+Intranet 8+Mobile/responsive applications 6Team leading 8Web analytics & Lead generation 3+Digital Asset Management 5Digital functions (SSO, Personalization, Targeting, A/B testing, Customer Self Service…)

9+

IT Background & EducationTechnical/Engineering practical knowledge

Business/Marketing acumenDesign & UX sensitivity

CONSULTING ONSITE 13+ YEARSEXPERIENCE WITH AGENCY/CREATIVE 15+

YEARSCUSTOMER EXPERIENCE 18+ YEARS

WHAT PEOPLE SAY ABOUT ME:

Sharp business sense, diligence and analytic mind, great sense of humor, adaptable, organized, reliable, problem

solver, very strong positive mindset, easily found his place in the team, fully dedicated, able to present and convince people in the whole

hierarchy, always with a smile, structured approach,  'can do' mentality,  a mentor for many junior profiles…

See recommendations on my linkedin profile

CAREER RESUME

TBSCG(USA)

Professional Services Manager

2013-2015

TBSCG(Belgium)

Consulting Manager

2011-2013

ATRAN(Belgium)Principal

Consultant

1998-2010

ORANGE(France)

Project Manager intranet

1997CANAL+(France)Business

analyst intranet

Award for the best intranet

in France

1996

TBSCG(USA)

Professional Services Manager

2013-2015

TBSCG(Belgium)

Consulting Manager

2011-2013

ATRAN(Belgium)Principal

Consultant

1998-2010

ORANGE(France)

Project Manager intranet

1997CANAL+(France)Business

analyst intranet

Award of best intranet in

France

1996

The “Mobiloo” project inspired the

France Telecom Group intranet

strategy

TBSCG(USA)

Professional Services Manager

2013-2015

TBSCG(Belgium)

Consulting Manager

2011-2013

ATRAN(Belgium)Principal

Consultant

From 15 to 800 employees

1998-2010

ORANGE(France)

Project Manager intranet

1997CANAL+(France)Business

analyst intranet

Award of best intranet in

France

199690% of my time on billed consulting (see

portfolio)+

Developed the onboarding and coaching program, managed the shared

services projects (knowledge base, internet site, CRM), defined the internal

communication tools (magazine, newsletter, intranet)

+Created the Knowledge Management practice, with a team of 5 consultants and 8 clients in 1 year and a 30% rate

increase in 6 months

TBSCG(USA)

Professional Services Manager

2013-2015

TBSCG(Belgium)

Consulting Manager

2011-2013

ATRAN(Belgium)Principal

Consultant

1998-2010

ORANGE(France)

Project Manager intranet

The project inspired the

group intranet strategy

1997CANAL+(France)Business

analyst intranet

Award of best intranet in

France

1996

80% of my time on billed consulting (see portfolio)+

Transformed a staff augmentation practice in a high-value and consistent consulting offer.

Number of billed consultants x3, 20% rate increase, higher employee retention, longer client engagements, from $100k/year to $2M+/year revenues in consulting

services+

Coached 15+ consultants, developed training program, career paths, methods and documents.

TBSCG(USA)

Professional Services Manager

From 2 to 15 employees

2013-2015

TBSCG(Belgium)

Consulting Manager

2011-2013

ATRAN(Belgium)Principal

Consultant

1998-2010

ORANGE(France)

Project Manager intranet

The project inspired the

group intranet strategy

1997CANAL+(France)Business

analyst intranet

Award of best intranet in

France

1996

82% of my time on billed consulting (see portfolio)+

Delivered 16 projects with high profitability, and ensured 70% of the revenues for the first year of the new subsidiary by customer

centricity and business capillarity. +

Oversaw many diverse responsibilities in the startup entity such as program management, resources optimization, methodology, CRM,

account management, business development (RFP, vendor management, marketing – print, conference –)

CONSULTING PORTFOLIO

LittleBigConnection.comDisruptive Contingent Workforce

Management SAAS platform

• Product design for V2 • Market analysis

• Strategy

2016

Herbalife - my success storiesC2C web & mobile application

where users can create, publish and share narrative content

• Product design• Project Management

2015

Bobcat.comFull revamp of the corporate and

e-commerce website

• Test management• Quality process

2015

Herbalife – Product labels unification

Or how to connect Product Lifecycle Management with Product Media

Assets publishing processes? 980 product labels in 28 countries made compliant with EU regulation on web & print

• Business analysis• Process modelling

• Project Management

2014

MyHerbalife.comFull revamp of the 1st website of the

company in terms of revenue> 80% satisfaction increase with innovative

solutions (media gallery, success stories, corporate taxonomy)

• Business analysis• Product owner

2013

Electrabel.beFull transformation of the Customer Self Services, revamp of corporate, b2c and

b2b websites, Single-sign-on implementation, hosting and managed

services

• Program/project manager• Customer management transformation

• Business analysis• Vendor Management

2012

Skynet.be Video portalCreated the video portal of the

largest media website in Belgium (6 million visitors per day)

• Product Management• Vendor management• Project management

2009

Belgacom/ProximusTransformed a 2000 micro-sites

situation into one Enterprise Portal for communication, HR, Knowledge Management and

shared services

• Program manager• Product Owner• Solution owner

2004-2007

UCB WorldwideCreated the first world-wide

intranet ecosystem (corporate-countries-specialties)

• Program manager• Product manager

• Subject Matter Expert

1998-2001

References

Feel free to contact me

• FRANCK• +1 323 348 8685

• franck@bachelin.com• Los Angeles, CA, USA

• linkedin/franckbachelin