7
www.freedomcomms.com/activesupport ‘Our Survey Said’ Customer Survey Results June 2012
| Date post: | 28-Nov-2014 |
| Category: |
Business |
| Upload: | freedom-communications |
| View: | 1,259 times |
| Download: | 3 times |
www.freedomcomms.com/activesupport
‘Our Survey Said’
Customer Survey Results
June 2012
www.freedomcomms.com/activesupport
We wanted a better understanding of…
Customer awareness of
what services Freedom offer
The major challenges and priorities over the next 12 months
Levels of customer
satisfaction
www.freedomcomms.com/activesupport
We discovered…
Over 70% of customers think the service is excellent
Only 30% are aware of Freedom’s offering outside telephony. We want to change this!
www.freedomcomms.com/activesupport
Customer priorities for 2012
One in three will focus on a
technology upgrade or migration plan
Challenges customers face…
www.freedomcomms.com/activesupport
The biggest are shrinking budgets and meeting user
demands
www.freedomcomms.com/activesupport
Our customer reaction…
www.freedomcomms.com/activesupport
What to know more?
This is just a sample of the type of insight gained from our customer survey
For the full report or to get a better idea about Freedom contact your account manager or [email protected]
