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Monitoring, Managing or Customer Service by Kim Recour FRIDAY SESSION #63 @Cleverwood #FridaySession
| Date post: | 14-Jan-2015 |
| Category: |
Marketing |
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Monitoring, Managing or Customer Service
by Kim Recour
FRIDAY SESSION #63
@Cleverwood #FridaySession
# Types
Monitoring Tools Social Media Management
Tools Social CRM
#Types
# Types
Monitoring Tools Social Media Management
Tools Social CRM
#Features
Monitor your brand Online & Social
Engage with your
audience
Insights & AnalyJcs Online & Social
Monitor your brand on Social
Engage with your
audience
Insights & AnalyJcs on
Social
Monitor your
keywords on Social
Customer Service & Engageme
nt on Social
Insights & AnalyJcs on Customer Service
# Types
Monitoring Tools Social Media Management
Tools Social CRM
#Supported
Monitor your brand Online & Social
Engage with your
audience
Insights & AnalyJcs Online & Social
Monitor your brand on Social
Engage with your
audience
Insights & AnalyJcs on
Social
Monitor your
keywords on Social (&online)
Customer Service & Engageme
nt on Social
(&online)
Insights & AnalyJcs on Customer Service
# Types
Monitoring Tools Social Media Management
Tools Social CRM
#Examples
Monitor your brand Online & Social
Engage with your
audience
Insights & AnalyJcs Online & Social
Monitor your brand on Social
Engage with your
audience
Insights & AnalyJcs on
Social
Monitor your
keywords on Social (&online)
Customer Service & Engageme
nt on Social
(&online)
Insights & AnalyJcs on Customer Service
# Types #Benchmark
# Types #Benchmark
# Types #Monitoring Tools
Features of a Monitoring Tool • Monitoring: Online & Social Media • AnalyJcs & ReporJng • Dashboard • CollaboraJon • Publishing & Scheduling • Management of your profiles • Key Influencer Mapping
Monitor your brand Online & Social
Engage with your
audience
Insights & AnalyJcs Online & Social
# Types #Social Media Management Tool
# Types #Social Media Management Tool
Features of a Social Media Management Tool • Monitoring: Social Media • Management of your profiles • Publishing & Scheduling • AnalyJcs & ReporJng • CollaboraJve
Monitor your brand on Social
Engage with your
audience
Insights & AnalyJcs on
Social
# Types #Social Media Management Tool
# Types #SocialCRM
Features of a Social CRM tool • Monitoring: Social (some tools offer online too) • Management of your profiles • Link to exisJng CRM • AnalyJcs & ReporJng • CollaboraJve
Monitor your
keywords on Social (&online)
Customer Service &
Engagement
Insights & AnalyJcs on Customer Service
# Types #SocialCRM
# Types #PickYourTool
I want to monitor my
brand
Online + Social Social only
I want to engage with
my customers
I need a lot of channels
Facebook & TwiXer will
do
See you next Friday Session
07/03/14
Want to be the next speaker for a FAS? Drop us a message @cleverwood or via [email protected] Did you enjoy it? Join us for the next FAS!
§ FAS #64: Key recipes for killer infographics (March, 7th)
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