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From 25 – 2,500 users:Experiences from an Atlassian rollout

Hope Jack

08/04/23

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How to grow Confluence & Jira

1. Philosophy

2. Who we are

3. Know your audience

4. Talking another language “Utilis”

5. Challenges

6. Stats 2009 – 2013

7. Lessons Learned

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Philosophy

During my days as a Sky TV customer service rep I learnt a very important lesson!

When there is a problem people don’t like to feel isolated that they are the only one with the same problem. So what I used to do was always say “Oh I have had that problem already today” Immediately their attitude would change. So today I use this mantra dealing with my users.

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Who we areRWE Supply & Trading

Based in Essen, Germany: with Europe’s largest and most sophisticated energy trading floorHub for all tradable commodities, in both their physical and/or derivative forms, including power, gas, coal, freight, oil, weather, emissions certificates and renewable energies

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“Know Your Audience”

Adoption of Confluence by business users needs a different approach from the “early adopters in the IT department

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Talking another language “Utilis”

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My Personas

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Driving Adoption

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Challenges

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Stats

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Lessons Learned

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Use Cases

> Every IT project

> Gas Operations (24/7)

> IT Change Processes

> Back Office – Recurring checks

> Compliance – New Counterparty

> HPQC Bridge – Slovakian Test Centre

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THANK YOU VERY MUCH FOR YOUR ATTENTION.

08/04/23