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© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 1
From Connected Governmentto Collaborative GovernmentThe New Collaboration Experience for Governments
James S L YongDirector, Public Sector Programs (Asia)
Vietnam eGovernment Symposium 2012
Hanoi, Vietnam (20th July 2012)
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 2
Devices Connected to the Network,
ONE TRILLIONThere Will Be
up from 35 BILLION in 2010
2013
Cisco IBSG
Explosion of People and Devices on theNetwork
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 3
More Demanding Environmentfor Government
RisingExpectations
Citizens demand accountability andtransparency
Citizens need on-demand services
Velocityand Volatility
Economic climate is volatile
Pressures grow to achieve mandatesand increase workforce speed andagility
FinancialPressures
Control costs even further
Stimulate sustainable economicgrowth
InnovationEverywhere
Innovation comes fromanyone, anywhere at any time
Silos break among agencies,citizens, and private sector
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 4
Governing in a New World
Engaging Citizens, Agencies, Employees, Private-Sector Partners, and Key Constituents
in New Ways Through Process, Culture, and Technology
Private-SectorPartners Courts
Civilian andDefense
PublicSafety
Agencies Communities
Innovate Together for Connected Government
ConstituentConstituent
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 5
1990+
Connectivity
New Era of Engagement
2000+
Inclusion
2010+
Era of Engagement
Connectivity
eCommerce (B2B, B2C)
Consumerization of IT
Social media
Immersive communicationtechnologies—videoand mobility
Cloud/virtualizedtechnologies
Secure systemsintelligence
Transforming Transactions Transforming Interactions Transforming Organizations
Self-Servicefor Productivity
Changed Behavior, butDifficult to Leverage
Active Engagement forGovernment Advantage
Government goesonline with external
websites
Proliferation ofe-government
services for agency-specific missions
Government institutions working together, breaking through siloswith inter- and intra-agency collaboration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 6
• Operational efficiencies/ costreductions
• Safe communities
• Citizen service delivery
• Private sector job creation
• Distributed workforce
• Mobility
• Device flexibility
• Trust at a distance
• Expertise and information ondemand
• Video proliferation
• Content/device explosion
• Social media
• Cloud services
• Siloed tools, applications, andorganizations
The Need for a New ApproachTraditional tools do not address government challenges
Political Trends Cultural TrendsTechnology Trends
IT Operations
Officials, Employees, and Citizens
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 7
What if You Could…?
andPersonalize services for
citizensReduce costs
andProvide open access to
informationSecure strategic data
andImprove operational
effectivenessAchieve your mission
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 8
Collaboration Is Equal PartsProcess, Culture, and Technology
“Collaboration isn’t just about technology.We’re using collaboration to change the way we work.”- John Chambers, CEO of Cisco
Technology
Process
Culture
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 9
THEN NOW
Essential Elements of Collaboration
PEOPLEInside myorganization
Dispersed,mobile teams
CONTENTDocuments,Text
Video, voice
CONTEXT SearchInformationfinds you
SECURITYInside firewall,walled off
Inclusive, selective,policy-based
DEPLOYMENT On premise Cloud, hybrid
COMMUNITIES Hierarchy Self-organizing
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 10
Text Voice, Video
Num
ber
ofP
art
icip
ants
Collaborative Tools
One
Many
Expanding collaboration to include broader, richer interactions
Changing the Way Government Works
Documents
IM
PersonalTelePresence
Voicemail
Discussion Forums StreamingVideo
WikisBlogs
Contact Center
Conferencing
SocialNetworking
Desktop Video
GroupTelePresence
Video EventsSocial Video
Voice
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 11
Cost
Avoidance
ProcessOptimization
BusinessTransformation
Government Collaboration Use Cases
State of Oregon• Centralized hardware with
greater redundancy andimproved reporting capabilities
• Increased call distribution andcustomer service
Guldborgsund• Expertise available to all citizens at
many local services centers, with nocenter closures
• Maintained service levels whilereducing headcount andtravel/transport expenses
Drancy• Attracted new site for Eurocopter,
resulting in 750 new jobs• Attracted top engineering school,
which will bring 1700 students and 200professors to area
• Reduced crime by 30 percent tobecome the second-safest suburb ofParis
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 12
SecureInter-Cross Agency
FlexibleConsumption Models
EnterpriseSocial Software
Pervasive Video
Interoperable,Open Architecture
CollaborativeExperience
Cisco Strategic Direction
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 13
IP Communications
Mobile Applications
ConferencingCustomer Care
Cisco Collaboration Portfolio
Messaging
Enterprise Social Software
TelePresence
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 14
Communicationand CollaborationApplications
Infrastructure
CollaborationServices
Virtual Machines Network Storage
Presence
Location
Session Mgmt
Policy and Security Management
Client Frameworks
Content Mgmt
Tagging
Conferencing Customer Care
Enterprise Social Software IP Communications
Messaging Mobile Applications TelePresence
ON-PREMISE CLOUDHYBRID
Cisco Collaboration Architecture
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 15
This core is then accessed by any combination of end-user clients,devices, and applications from Cisco or third parties.
Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device
Securely Reliably Seamlessly
ANY DEVICEANYONE
ANYWHERE ANYTIMEInfrastructure
CollaborationServices
Communicationand CollaborationApplications
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 16
The Future of WorkVisual, Virtual, Mobile, and Social
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 17
Begin the Journey to Highly Utilized CollaborationSolutions with Services from Cisco and OurPartners
Optimize InfrastructureNetwork Discovery and
Optimization
Adopt, Implement,and OptimizeArchitectures
Enable SolutionsLeverage Network forBusiness Outcomes
Envision IT RoadmapAlign Business and IT
Strategy
20%Average reduction in costs withoptimized network infrastructure
Source: Cisco Services
35%Higher growth than peers by leveraging
IT to transform business processesSource: Bain and Co
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 18
Closing Thoughts
• Use collaboration as workforce andoperational efficiency tool
• Anticipate video, mobility, social, andcloud
• Develop collaboration strategyusing architectural approach
• Collaboration is a journey,not a project
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© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 19
Thank you.
For any further questions,contact James S L Yong ([email protected])
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 20Cisco Public© 2011 Cisco and/or its affiliates. All rights reserved. 20
Profile: James S L Yong
Director, Public Sector Programs (ASEAN) in Cisco Systems
Malaysian whose 25 year career spans organizations like Wang (UK), HP, Shell,Cap Gemini, Singapore Telecom, NCS and now Cisco, holding variouspositions in ICT, finance, marketing and consulting
Conducted workshops & consulted to private and public sector clients in ASEAN,China, HK, Taiwan, Japan & Mexico. Ran own Internet consultancy in mid1990s. Pioneer of cybercafes in S’pore
Degrees and professional qualifications in Computer Science, Business SystemsAnalysis & Design, and Accounting & Finance from the UK. Attendedexecutive programs at Harvard Kennedy School of Government & theLondon Business School
Frequent speaker at e-Government conferences in Asia-Pac. Writtenmany articles & papers. Published book “E-Government in Asia”(Marshall Cavendish, 2005)
On Advisory Board of International Academy of CIOs (led by GeorgeMason & Waseda universities), KM Centre of NUS and others
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 21
Additional Slides
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 22
Cisco Collaboration Portfolio
IP Communications
Reduce TCO, improve user experience and productivity, and increasebusiness relevance with secure, resilient, and scalable voice services
• IP telephony
• Communications endpoints and
applications
• Hosted Unified Communications
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 23
Conferencing
Use best of premises-based and SaaS offerings to deliver the industry’s mostcompelling and cost-effective conferencing experiences
• Video, audio, and web
meetings
• Training, support, and event
solutions
Cisco Collaboration Portfolio
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 24
Customer Care
Facilitate true customer intimacy by quickly and proactively connectingpeople with the information, expertise, and support they need
• Contact center routing and
queuing
• Voice self-service
• Social media customer care
Cisco Collaboration Portfolio
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 25
Enterprise Social Software
Promote global productivity by dynamically connecting and empoweringthe most appropriate people, content, and expertise through virtualworkgroups and communities
• Enterprise collaboration platform
• Social video sharing
• Prosumer video capture
Cisco Collaboration Portfolio
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 26
Messaging
Facilitate productivity and accelerate business processes by enablingemployees to access and deliver messages via any medium, anywhere, onany device
• Voice and unified messaging
• Enterprise instant messaging
and presence
• Cloud-based email
Cisco Collaboration Portfolio
© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 27
Mobile Applications
Increase employee productivity and control mobile costs by making mobiledevices extensions of the enterprise network
• Unified mobile applications
• Cisco® WebEx® meeting
applications for smartphones
• Business tablet and wireless
IP phones
Cisco Collaboration Portfolio
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 28
TelePresence
Redefine business processes and citizen satisfaction with travel-free,face-to-face collaboration anytime, anywhere, and with anyone
• Immersive, multipurpose, and
personal endpoints
• Scalable, interoperable infrastructure
• Secure intercompany services
• Native multiscreen interoperability
• Media services infrastructure
Cisco Collaboration Portfolio