From Multichannel to Omnichannel A Retail Banking Strategy

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1 From Multichannel to Omnichannel A Retail Banking Strategy November 2012 Dr. Mircea Mihaescu Director, Sberbank Technology Research Center [email protected] Twitter: @MirceaMihaescu Blog: http://mihaescu.blogspot.com/

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From Multichannel to Omnichannel A Retail Banking Strategy

November 2012

Dr. Mircea Mihaescu

Director, Sberbank Technology Research Center [email protected] Twitter: @MirceaMihaescu Blog: http://mihaescu.blogspot.com/

mailto:[email protected]

http://mihaescu.blogspot.com/

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