www.business-leadership-qualities.com 484-467-5805 Clare Novak
From Strengths Leadership to the Bottom Line
Presented by
Clare Novak
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Session Objectives
• Make a direct case for strengths based leadership based on bottom line returns
• Directly connect values to engagement, engagement to productivity and productivity to the bottom line through strengths based leadership
• Overview the process for integrating strengths conversations into processes such as performance management and employee development
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
As of February 2017, what percentage of US workers identify themselves as “engaged?” Choose the closest percentage.
A. 27%
B. 30%
C. 33%
D. 36%
Extra credit: What is the global percentage of “engaged” workers?
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
As of February, 2017, what percentage of US workers identify themselves as “engaged?” Choose the closest percentage.
A. 27%
B. 30%
C. 33%
D. 36%
Extra credit: What is the global percentage of “engaged” workers?
15%
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
Rank the following US employees from least to most engaged:
• High school
• Some college
• Bachelor’s degree
• Post graduate degree
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
Rank the following US employees from least (4) to most (1) engaged:
1. High school
2. Some college
3. Bachelor’s degree
4. Post graduate degree
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
The most engaged state is:
A. Louisiana
B. Montana
C. Oregon
D. Vermont
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
The most engaged state is:
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
Where among the 50 states does Pennsylvania rank in the number of “actively DISengaged” workers?
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State
Where among the 50 states does Pennsylvania rank in the number of “actively DISengaged” workers?
In a three way tie with:
• New Jersey
• Delaware
• Ohio
www.business-leadership-qualities.com 484-467-5805 Clare Novak
The Future State
www.business-leadership-qualities.com 484-467-5805 Clare NovakReprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
Gallup Researchers have found significant benefit to companies using a strengths based approach.
Employee engagement
translates to the bottom
Line.
ROI of Strengths Approach
www.business-leadership-qualities.com 484-467-5805 Clare NovakReprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
PEOPLE WHO FOCUS ON USING THEIR STRENGTHS …
are three TIMES as likely to report having an excellent quality of life
are six TIMES as likely to be engaged in their jobs
13
www.business-leadership-qualities.com 484-467-5805 Clare NovakReprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
PEOPLE WHO FOCUS ON USING THEIR STRENGTHS MAXIMIZE THEIR POTENTIAL
People who learn to use their strengths every day
have 8% greater productivity 15% less likely to quit.
Teams who receive strengths feedback have 8.9% greater profitability.
14
www.business-leadership-qualities.com 484-467-5805 Clare NovakReprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
• Have 12.5% greater productivity
• Have team members that are six times more likely to be engaged in their jobs
When Managers influence and inspire engagement through strengths:
• Workgroups experience 22% higher profitability and 21% higher productivity
• Teams with high levels of engagement experience 65% lower turnover and 10% higher customer engagement
TEAMS THAT FOCUS ON STRENGTHS:
www.business-leadership-qualities.com 484-467-5805 Clare Novak
The Path Forward
• Improve Manager selection processes
• Shift performance conversations away from fixing weaknesses toward focusing on strengths*
*
CC BY-NC-NDBY-SA
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State of Managers
What percentage of US Managers rate themselves as “engaged?”
A. 25%
B. 30%
C. 35%
D. 40%
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current State of Managers
What percentage of US Managers rate themselves as “engaged?”
A. 25%
B. 30%
C. 35%
D. 40%
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Manager Selection
• 1 in 10 Managers possess the key talents
• 2 in 10 possess some key talents and benefit from development
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Manager Selection
• When Gallup asked U.S. managers why they believed they were hired for their current role, they commonly cited their success in a previous non-managerial role or their tenure in their company or field.
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Manager Selection
Doing the same thing over and over again and expecting different results is:
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Huddle Activity
• Identify 3 specific ways organizations can improve their management selection processes.
NOTE: If you believe your organization does a great job with selection, please share best practices
www.business-leadership-qualities.com 484-467-5805 Clare Novak
ROI of Talented Managers
Managers account for at least ____ of the variance in employee engagement scores across business units within organizations.
A. 40%
B. 50%
C. 60%
D. 70%
www.business-leadership-qualities.com 484-467-5805 Clare Novak
ROI of Talented Managers
Managers account for at least ____ of the variance in employee engagement scores across business units within organizations.
A. 40%
B. 50%
C. 60%
D. 70%
www.business-leadership-qualities.com 484-467-5805 Clare Novak
ROI of Managerial Excellence
• Gallup has identified the top 5 characteristics found to be predictors of management excellence. Those top 5 include: Motivator, Assertiveness, Accountability, Relationships, and Decision-making talents
• Managers who demonstrate a high level of talent for managing others combined with those who show at least a basic talent contribute about 48% higher profit to their companies than average managers do. – Gallup State of the American Managers: Analytics and
Advice for Leaders
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Current Managers
WillingnessLow
Willingness HI
Skill HIMotivate or
TransferRock Stars
Skill LowWhy Are They
Here?Develop
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Change the Conversation
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Integrating Strengths: How
This is a change management initiative:
• Use a structured change management approach including:
– Executive leadership and change champions
– Implement first with a champion before the full roll out
– Document and share successes
– Measure and share internal ROI
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Diffusion of Innovation
•
2.5% Innovators
13.5%
Early Majority34%
Late Majority34%
16%
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Integrating Strengths 1. Management selection process broadened to
include managerial strength
2. Managers and employees know their strengths
3. The majority of performance conversation focus on leveraging strengths
4. Employees practice self-regulation
5. When necessary, address managing weaknesses
www.business-leadership-qualities.com 484-467-5805 Clare Novak
The Future State
www.business-leadership-qualities.com 484-467-5805 Clare Novak
Resources
• Gallup State of the American Managers: Analytics and Advice for Leaders 2015
• Now Discover Your Strengths Buckingham and Clifton
• StrengthsFinder 2.0, Tom Rath• Strengths Based Leadership, Rath and Conchie• Pursuit-of-happines.org Seligman• Ppc.sas.upenn.edu Penn Positive Psychology
Center• https://www.youtube.com/user/GallupStrengths